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Food was good. Able to get lots of water. Wide variety of movies/TV shows. Was happy with the service overall. Would compare them to Delta for international flights.

Announcements weren't always clear but didn't really matter.

Smooth from start to finish Well Done !

Healthy food options. Clean decent seats.

The airport experience. UNSANITARY TOILETS. Worst than any 3rd world

I was not notified, until I was already at JFK, about a 3hr50min delay in departure from JFK due to mechanical that happened in Istanbul many many hours before. Then the connecting flight at 11:15am IST/TLV was fully booked and I was booked only at 13:30 IST/TLV and therefore arrived more than 7 hours after my original schedule - due to a mechanical. According to IATA and international rules I am now due a full refund on my flight cost and will start proceedings against Turkish Airlines for this money. It was a nightmare for all the hours waiting. We also had to deplane in IST from the JFK flight on steps rather than into a gate!! Same with the TLV/IST flight. Terrible.

Attentive crew

poor food variety

The same thing as above

1 1/2 hour delay

Cabin crew were kind us but service details are poor very much.

We were very bored during fight from JFK to PEK.

Nice flight ...was comfortable travel ...good food.Thanks

No such things

Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed.

The movie options, as well as music and TV options were limited. There were no electrical outlets.

Comida, servicio, Condiciones durante el vuelo

Mal manejo de equipaje, maleta abierta y con prenda robada, retraso en el vuelo

Good flight, very attentive crew.

My seat

Crew

Nothing

Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane

Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class.

Business class seating on the AirBus 318 is very cramped.

Great service

Cuteous service

Seats were to close together, nomlegroom, impossible when set in front reclined. Breakfast food meager.

I loved that the staff made everyone comfortable and answered all questions. The captain was in constant communication with us. and especially that the ground service team managed to rebook us all the way home to Tucson the same day.

That the flight was so late getting to Munich that we missed our flight from Rome to Houston and then to Tucson.

Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints.

Some of the other passengers were annoying

From stevards to comfort, everything was just perfect!

My seat 26A screen was freezing and movies rebooting. So I moved to a different seat

Puntualidad a la salida y a la llegada. Personal a bordo atento. Buen sistema de entretenimiento.

Nadie, ni siquiera la tripulación de cabina, presta la debida atención a la señal de abrocharse los cinturones de seguridad en caso de turbulencia. Nadie pasó a dar un vistazo a nuestra sección antes del aterrizaje, mucha gente aterrizó con el asiento reclinado hacia atrás.

Buen sistema de entretenimiento. Vuelo puntual.

Tripulación no revisó la cabina antes del aterrizaje. Muchos asientos reclinados y bandejas abiertas. A pesar de ser un aterrizaje nocturno, se realizó con todas las luces de la cabina encendidas.

Iberia generalmente no falla.

they do not offer even water with no pay

Food and leg room were great

Entertainment was average

The landing was terrible and quite dangerous. It was a lopsided and the plane was about to tip forward when we hit the ground. I was quite disturbed on arrival. I’m glad to say the we were lucky that webdid not have an unfortunate incident.

Service

The general attitude of the crew was good

There should be improvement in the food

There is enough space between seats. Good selection of movies.

Luanda personnel refused to check luggage lad to mxp even when the other flight was also TAP. We had to pick up luggage and recheck in LIS.

The flight was with some delay.

Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, i lost the money, the passenger did not fly, and no refund was issued. this is the first time i ever heard of such BS. Not happy.

nothing

Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, I lost the money, the passenger did not fly, and no refund was issued. This is the first time I ever heard of such BS. Not happy, very disappointed

The food

didn't like the food at all!

No clear advice about extra luggage fees In Miami I got help and paid $100 In Madrid, I tried to purchase the extra luggage on line. The website gave me an error. Once at the counter the person helping me there could not help either. I was charged $150 since the purchase was not done on line. I requested a supervisor: denied! My last trip with air Europa!!!

Boarded late but arrived early. Nice easy flight.

The flight was supposed to last 1 hour, but we ended up landing nearly 30 minutes later. My entertainment system didn’t work at all. No channels were available.

Very disappointed that there were only junk food options on the snacks served. Same goes for the drinks. And no option to buy anything healthy either. Arrived hungry at 1:20am!

tv en vivo... pudimos ver el partido inaugural del mundial... además, amabilidad del personal y buenos snacks a bordo... consideradno lo corto del vuelo, que muchas veces no dan nada...

Loved all the support and attention from the crew

Smooth from start to finish Well Done !

Smooth from beginning to end Well done !

Too warm, chaotic boarding, not enough baggage space, airline couldn’t upgrade me at the gate with miles.

Same

Cabin crew were kind us but service details are poor very much.

We were very bored during fight from JFK to PEK.

Very good service on board, crew very attentive and polite.

Lack of communication with customers in change of situation. Airline had to change the aircraft and as a result all passengers had to be transported to the new aircraft by buses rather than via boarding bridges. It was the longest airport shuttle ride ever because no one told us what to expect. People complained. But airline could have managed expectations better by giving notice to customers what will happen next, customers will be more forgiving that way.

The same thing as above

Customer service on the flight was poor .

I was not notified, until I was already at JFK, about a 3hr50min delay in departure from JFK due to mechanical that happened in Istanbul many many hours before. Then the connecting flight at 11:15am IST/TLV was fully booked and I was booked only at 13:30 IST/TLV and therefore arrived more than 7 hours after my original schedule - due to a mechanical. According to IATA and international rules I am now due a full refund on my flight cost and will start proceedings against Turkish Airlines for this money. It was a nightmare for all the hours waiting. We also had to deplane in IST from the JFK flight on steps rather than into a gate!! Same with the TLV/IST flight. Terrible.

The way that crew made the comfortable light by asking everybody seating near windows to close the sheets so the passengers can rest! Thank for that

Nothing comes up to my mind

too good a airline .I recommend this to all passengers travelling

Nice service & people

Good flight, arriving well on time.

Nice flight ...was comfortable travel ...good food.Thanks

No such things

Good flight, very attentive crew.

The seats seemed to have more space on this plane which was nice.

It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers.

Nice service & people

At Tashkent Turkish air had no personnel to resolve problems. Our luggage was very damaged and after waiting for almost an hour, we had to leave the airport

I was not notified, until I was already at JFK, about a 3hr50min delay in departure from JFK due to mechanical that happened in Istanbul many many hours before. Then the connecting flight at 11:15am IST/TLV was fully booked and I was booked only at 13:30 IST/TLV and therefore arrived more than 7 hours after my original schedule - due to a mechanical. According to IATA and international rules I am now due a full refund on my flight cost and will start proceedings against Turkish Airlines for this money. It was a nightmare for all the hours waiting. We also had to deplane in IST from the JFK flight on steps rather than into a gate!! Same with the TLV/IST flight. Terrible.

The way that crew made the comfortable light by asking everybody seating near windows to close the sheets so the passengers can rest! Thank for that

Nothing comes up to my mind

Comida, servicio, Condiciones durante el vuelo

Mal manejo de equipaje, maleta abierta y con prenda robada, retraso en el vuelo

Snooth and efficiënt with a KLM service

No entertainment

Friendly crew.

So many people on a 747!!

Good flight, arriving well on time.

Smooth from start to finish Well Done !

The way that crew made the comfortable light by asking everybody seating near windows to close the sheets so the passengers can rest! Thank for that

Nothing comes up to my mind

Healthy food options. Clean decent seats.

The airport experience. UNSANITARY TOILETS. Worst than any 3rd world

Nice service & people