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Encuentra vuelos baratos de Santa Cruz de Tenerife Aeropuerto Tenerife Sur a Estados Unidos

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Información del vuelo Santa Cruz de Tenerife Aeropuerto Tenerife Sur-Estados Unidos

Los vuelos llegan a Estados Unidos
Los vuelos salen de Santa Cruz de Tenerife Aeropuerto Tenerife Sur
Precio del vuelo 445 €
Aerolíneas Aeroflot, WOW air, SWISS, Brussels Airlines

Reserva vuelos baratos de Santa Cruz de Tenerife Aeropuerto Tenerife Sur a Estados Unidos (i/v)

Aeropuertos
Origen
Santa Cruz de Tenerife
445 €
solo
445 €
Destino
Fort Lauderdale
446 €
solo
446 €
Nueva York
1178 €
solo
1178 €
445 €
solo
445 €
Newark
479 €
solo
479 €
Miami
1119 €
solo
1119 €
sáb. 2 feb.
TFS
Tenerife-Sur
JFK
New York John F Kennedy Intl
14h 25m
vie. 15 feb.
JFK
New York John F Kennedy Intl
TFS
Tenerife-Sur
28h 55m
445 €
Viaje: 14 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
mié. 5 dic.
TFS
Tenerife-Sur
JFK
New York John F Kennedy Intl
23h 10m
dom. 9 dic.
JFK
New York John F Kennedy Intl
TFS
Tenerife-Sur
21h 25m
524 €
Viaje: 5 días
7,8BuenoVer opiniones
Valoración general: 7,8 Bueno
Basado en 7.364 opiniones
General
8,0
Embarque
8,0
Comodidad
7,9
Personal
8,3
Actividades
7,5
Comida
7,5
SVO
HEL
Excelente 8,0

The flight was on time and it was not crowded

JFK
SVO
Bueno 6,6

Спиртное больше не подают - это большой минус . Так хочется сесть в самолёт , расслабиться , выпить бокал вина , так его даже и в продаже не было!! Стюардессы были не очень приветливые в этот раз . На вопрос ( а его задавали многие как я слышала) последовало -не знаю , нам не докладывают - ( сказано было грубовато). Ну а то что в Москве надо было получать багаж -крайне неудобно , если это не отменят, то думаю что буду летать из США в Минск через Европу.

SVO
IKT
Excelente 8,0

Staff always polite, even speaking english

Luguages did not make the connection but were on the next flight and I was still there, if not it would have been a pain since I was book on another flight not long after.

CIT
SVO
Bueno 7,6

Food

RIX
SVO
Excelente 10,0

Elderly assistance was excellent! Thank you Aerflot!

jue. 28 mar.
TFS
Tenerife-Sur
EWR
Newark
30h 25m
mié. 3 abr.
EWR
Newark
TFS
Tenerife-Sur
15h 50m
671 €
Viaje: 7 días
5,6AceptableVer opiniones
Valoración general: 5,6 Aceptable
Basado en 1.495 opiniones
General
5,9
Embarque
6,2
Comodidad
5,6
Personal
6,9
Actividades
4,1
Comida
4,7
KEF
BCN
Regular 2,0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

SXF
KEF
Bueno 6,3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

SFO
KEF
Regular 2,0

Didn't take the flight. Wasn't allowed to cancel.

ORD
KEF
Regular 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

DUB
KEF
Regular 2,0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

mié. 5 dic.
TFS
Tenerife-Sur
EWR
Newark
14h 55m
dom. 9 dic.
EWR
Newark
TFS
Tenerife-Sur
15h 50m
721 €
Viaje: 5 días
8,1ExcelenteVer opiniones
Valoración general: 8,1 Excelente
Basado en 7.294 opiniones
General
8,3
Embarque
8,3
Comodidad
7,9
Personal
8,7
Actividades
7,8
Comida
8,0
SFO
ZRH
Aceptable 4,0

It was torture in the cramped seats

ZRH
SFO
Aceptable 4,6

The crew for the most part were courteous.

1. The economy seats were extremely uncomfortable and tight, unlike other Int’l flights we have been on, ie, Virgin and British Airlines 2.Food was the worst we have ever had on an Int’l Flt. 3. Main meal selection ran out. Staff said there was nothing they could fo. 4. Our suitcase arrived really beat up. It looked like it was dragged along the tarmac. There were several large rips. To make it worse, this was the first trip we have used the suitcase.

SFO
ZRH
Bueno 7,3

Flight attendants were cheerful and efficient.

I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face.

ZRH
LAX
Excelente 9,6

The food was amazing, the in-flight entertainment was amazing, and the flight attendants were amazingly kind and beautiful. :) Swiss Air has set the standard on airline food, serving Swiss Chocolate and Gruyere cheese on the flight! It was the best!

My only concern was that there were times when I felt a little too warm. The newer Boeing 777 doesn't have passenger controlled A/C.

FLR
ZRH
Bueno 7,6

Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!

Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!

dom. 2 dic.
TFS
Tenerife-Sur
FLL
Fort Lauderdale
30h 10m
dom. 16 dic.
FLL
Fort Lauderdale
TFS
Tenerife-Sur
35h 35m
446 €
Viaje: 15 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
sáb. 2 feb.
TFS
Tenerife-Sur
EWR
Newark
19h 30m
sáb. 16 feb.
EWR
Newark
TFS
Tenerife-Sur
19h 35m
479 €
Viaje: 15 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
mié. 5 dic.
TFS
Tenerife-Sur
JFK
New York John F Kennedy Intl
23h 10m
dom. 9 dic.
JFK
New York John F Kennedy Intl
TFS
Tenerife-Sur
40h 25m
530 €
Viaje: 5 días
7,8BuenoVer opiniones
Valoración general: 7,8 Bueno
Basado en 7.364 opiniones
General
8,0
Embarque
8,0
Comodidad
7,9
Personal
8,3
Actividades
7,5
Comida
7,5
TLV
SVO
Bueno 7,0

Good smooth flying. No children crying.

No entertainment, didn’t get a meal, staff didn’t smile

RIX
SVO
Excelente 10,0

Elderly assistance was excellent! Thank you Aerflot!

CIT
SVO
Bueno 7,6

Food

SVO
JFK
Excelente 10,0

Elderly assistance was excellent! Thank you Aerflot!

SVO
HEL
Excelente 8,0

The flight was on time and it was not crowded

sáb. 17 nov.
TFS
Tenerife-Sur
EWR
Newark
31h 10m
dom. 25 nov.
EWR
Newark
TFS
Tenerife-Sur
24h 20m
537 €
Viaje: 9 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
sáb. 22 dic.
TFS
Tenerife-Sur
JFK
New York John F Kennedy Intl
28h 05m
vie. 4 ene.
JFK
New York John F Kennedy Intl
TFS
Tenerife-Sur
21h 25m
635 €
Viaje: 14 días
7,8BuenoVer opiniones
Valoración general: 7,8 Bueno
Basado en 7.364 opiniones
General
8,0
Embarque
8,0
Comodidad
7,9
Personal
8,3
Actividades
7,5
Comida
7,5
SVO
HEL
Excelente 8,0

The flight was on time and it was not crowded

AGP
SVO
Excelente 8,0

Staff very polite, good service and also speaking english

JFK
SVO
Bueno 6,6

Спиртное больше не подают - это большой минус . Так хочется сесть в самолёт , расслабиться , выпить бокал вина , так его даже и в продаже не было!! Стюардессы были не очень приветливые в этот раз . На вопрос ( а его задавали многие как я слышала) последовало -не знаю , нам не докладывают - ( сказано было грубовато). Ну а то что в Москве надо было получать багаж -крайне неудобно , если это не отменят, то думаю что буду летать из США в Минск через Европу.

SVO
JFK
Excelente 10,0

Flight

Anything

TLV
SVO
Bueno 7,0

Good smooth flying. No children crying.

No entertainment, didn’t get a meal, staff didn’t smile

sáb. 22 dic.
TFS
Tenerife-Sur
EWR
Newark
29h 50m
vie. 4 ene.
EWR
Newark
TFS
Tenerife-Sur
16h 05m
710 €
Viaje: 14 días
5,6AceptableVer opiniones
Valoración general: 5,6 Aceptable
Basado en 1.495 opiniones
General
5,9
Embarque
6,2
Comodidad
5,6
Personal
6,9
Actividades
4,1
Comida
4,7
KEF
BCN
Regular 2,0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

KEF
BOS
Bueno 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

ORD
KEF
Regular 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

KEF
CPH
Aceptable 5,6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

SFO
KEF
Regular 2,0

Didn't take the flight. Wasn't allowed to cancel.

mié. 24 abr.
TFS
Tenerife-Sur
EWR
Newark
20h 15m
mié. 1 may.
EWR
Newark
TFS
Tenerife-Sur
18h 25m
557 €
Viaje: 8 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
mié. 24 abr.
TFS
Tenerife-Sur
JFK
New York John F Kennedy Intl
17h 55m
mié. 1 may.
JFK
New York John F Kennedy Intl
TFS
Tenerife-Sur
20h 40m
563 €
Viaje: 8 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
vie. 26 oct.
TFS
Tenerife-Sur
JFK
New York John F Kennedy Intl
26h 50m
dom. 28 oct.
JFK
New York John F Kennedy Intl
TFS
Tenerife-Sur
40h 25m
790 €
Viaje: 3 días
7,8BuenoVer opiniones
Valoración general: 7,8 Bueno
Basado en 7.364 opiniones
General
8,0
Embarque
8,0
Comodidad
7,9
Personal
8,3
Actividades
7,5
Comida
7,5
SVO
EVN
Bueno 6,0

My checked carry-on bag is missing.

TLV
SVO
Bueno 7,0

Good smooth flying. No children crying.

No entertainment, didn’t get a meal, staff didn’t smile

SVO
FRU
Regular 2,0

Over all flight was pleasant

Customer service at the JFK airport service desk was horrible. They need to train their employees to treat their customers with diginity. I was standing there with my father, he doesn’t speak English and they automatically gave us bad looks and they way they spoke was horrible. Please train your customer service to treat clients without any bias based on their enthinicity, color of skin or the language they speak.

SVO
JFK
Excelente 10,0

Flight

Anything

RIX
SVO
Excelente 10,0

Elderly assistance was excellent! Thank you Aerflot!

vie. 26 oct.
TFS
Tenerife-Sur
JFK
New York John F Kennedy Intl
26h 50m
vie. 2 nov.
JFK
New York John F Kennedy Intl
TFS
Tenerife-Sur
40h 25m
793 €
Viaje: 8 días
7,8BuenoVer opiniones
Valoración general: 7,8 Bueno
Basado en 7.364 opiniones
General
8,0
Embarque
8,0
Comodidad
7,9
Personal
8,3
Actividades
7,5
Comida
7,5
JFK
SVO
Bueno 6,6

Спиртное больше не подают - это большой минус . Так хочется сесть в самолёт , расслабиться , выпить бокал вина , так его даже и в продаже не было!! Стюардессы были не очень приветливые в этот раз . На вопрос ( а его задавали многие как я слышала) последовало -не знаю , нам не докладывают - ( сказано было грубовато). Ну а то что в Москве надо было получать багаж -крайне неудобно , если это не отменят, то думаю что буду летать из США в Минск через Европу.

SVO
EVN
Bueno 6,0

My checked carry-on bag is missing.

AGP
SVO
Excelente 8,0

Staff very polite, good service and also speaking english

TLV
SVO
Bueno 7,0

Good smooth flying. No children crying.

No entertainment, didn’t get a meal, staff didn’t smile

SVO
FRU
Regular 2,0

Over all flight was pleasant

Customer service at the JFK airport service desk was horrible. They need to train their employees to treat their customers with diginity. I was standing there with my father, he doesn’t speak English and they automatically gave us bad looks and they way they spoke was horrible. Please train your customer service to treat clients without any bias based on their enthinicity, color of skin or the language they speak.

vie. 26 oct.
TFS
Tenerife-Sur
FLL
Fort Lauderdale
29h 24m
vie. 2 nov.
FLL
Fort Lauderdale
TFS
Tenerife-Sur
22h 17m
2663 €
Viaje: 8 días
6,9BuenoVer opiniones
Valoración general: 6,9 Bueno
Basado en 1.914 opiniones
General
7,1
Embarque
7,1
Comodidad
7,0
Personal
7,6
Actividades
6,4
Comida
6,4
TLV
BRU
Regular 2,0

Nothing

I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again.

DLA
BRU
Bueno 6,0

Helpful services.

Good

BRU
GVA
Aceptable 5,0

Good priority boarding

Delay

TLV
BRU
Aceptable 5,0

Arrived ahead of time

Not business treatment, the boarding que, the seats, the food

BRU
IAD
Regular 2,0

Nothing

I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again.

mié. 5 dic.
TFS
Tenerife-Sur
EWR
Newark
31h 40m
dom. 9 dic.
EWR
Newark
TFS
Tenerife-Sur
19h 10m
945 €
Viaje: 5 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
vie. 26 oct.
TFS
Tenerife-Sur
EWR
Newark
38h 08m
vie. 2 nov.
EWR
Newark
TFS
Tenerife-Sur
21h 30m
1057 €
Viaje: 8 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
vie. 26 oct.
TFS
Tenerife-Sur
EWR
Newark
31h 35m
dom. 28 oct.
EWR
Newark
TFS
Tenerife-Sur
30h 35m
1922 €
Viaje: 3 días
8,1ExcelenteVer opiniones
Valoración general: 8,1 Excelente
Basado en 7.294 opiniones
General
8,3
Embarque
8,3
Comodidad
7,9
Personal
8,7
Actividades
7,8
Comida
8,0
MIA
ZRH
Excelente 9,0

The crew was very nice and very good. They served the evening meal very promptly. They could have made another trash run prior to everyone trying to sleep for the night flight.

The coach seats are narrower than any I have encountered and they are very close to the rows in front and behind. Not comfortable at all.

ZRH
FCO
Excelente 8,0

Left on time. Quick flight.

ZRH
SFO
Aceptable 4,6

The crew for the most part were courteous.

1. The economy seats were extremely uncomfortable and tight, unlike other Int’l flights we have been on, ie, Virgin and British Airlines 2.Food was the worst we have ever had on an Int’l Flt. 3. Main meal selection ran out. Staff said there was nothing they could fo. 4. Our suitcase arrived really beat up. It looked like it was dragged along the tarmac. There were several large rips. To make it worse, this was the first trip we have used the suitcase.

ZRH
JFK
Aceptable 5,6

Professional courteous staff

Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight.

SKG
ZRH
Regular 2,0

Placed in back row. Ran out of food choices twice!!! Requested they start serving from the back after the first shortage. Told that was not the procedure. The Swiss need to apply customer care to all in the same class equally.

vie. 26 oct.
TFS
Tenerife-Sur
MIA
Miami
36h 50m
vie. 2 nov.
MIA
Miami
TFS
Tenerife-Sur
37h 55m
1119 €
Viaje: 8 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
dom. 14 abr.
TFS
Tenerife-Sur
LGA
New York LaGuardia
24h 41m
sáb. 20 abr.
LGA
New York LaGuardia
TFS
Tenerife-Sur
34h 15m
1178 €
Viaje: 7 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
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