Me gustó que no estuvieran más atentos a las maletas que a los pasajeros. Se podría incluir entretenimiento en el avión, además no vendría mal tener algo de comida gratis como agua o algo para picar.
Flight delayed. Information was sent via SMS which was helpfull, but also misleading: First message indicated only a change of type of airplane. The second about a delay. No update on revised delay time later. No good follow-up on boarding time etc afterwards,
A LOS PASAJEROS SE LES DEBE BRINDAR UN REFRIGERIO POR CUENTA DE LA AEROLINEA
Ventajas: "Tripulación amable"
Desventajas: "Más y mejor comidas"
Ventajas: "The crew was great!"
Desventajas: "Perdimos el vuelo por la huelga"
Desventajas: "I arrived 45 minutes before boarding, they refused to let me on the plane because they had closed the registration process. I had to buy another ticket"
Ventajas: "La tripulación estaba muy atenta"
Desventajas: "El espacio entre cada asiento"
Ventajas: "I liked the cost/revenue ratio"
Desventajas: "No changes to be made, or offer a free coffee"
Ventajas: "Helpful crew. Clean modern plane"
Desventajas: "Charging $ for everything, wouldn't fill a water bottle for me. Strict carry on policy was too restrictive"
Ventajas: "Buen vuelo! Tranquilo"
Desventajas: "Mas espacio para piernas, pero por eso es low cost!"
Ventajas: "Nos perdieron las maletas. Éramos un grupo de 16 y metieron 13 maletas de mano en la bodega. Nos llegaron 9 al día siguiente, 1 al siguiente, 2 las tuvimos que recoger en el aeropuerto y 1 no ha vuelto a aparecer"
Ventajas: "La amabilidad de la tripulación"
Ventajas: "Nos tomaron la queja d forma rápida"
Desventajas: "Que se perdideran mis maletas!!"
Ventajas: "Es rápido económico y de fácil acceso desde el centro de Paris"
Desventajas: "En el check in el personal no tenía buen nivel de inglés y esto dificulta la comunicación el personal en Paris no es amable."
Desventajas: "Wpuld be helpful to be able to put the online boarding pass in iPhone “wallet."
Ventajas: "There was an airplane"
Desventajas: "No leg room, chaotic boarding, uncomfortable seats, delayed flight"
Desventajas: "bad seats. too narow"
Ventajas: "The crew was so nice."
Ventajas: "We fly all the time and this crew is the best ever. They made us feel comfortable and not like a burden...even when my daughter was sick. I want to choose my next destination based on where they are going."
Ventajas: "The check in and boarding processs was very quick and easy. Would recommend this airline"
Desventajas: "Late arrival, no leg room, high price for flight change - 30%"
Ventajas: "What did you like? Price"
Desventajas: "1. Check-in Agent was rude. 2. Carry-on bag were taken at the Check-in Counter without my permission - and checked through to destination. The carry-on contained an iPad (still in the 'On' Mode) as well as diabetic medication and foods. 3. Flight left an hour late but passengers were not given updates until 15 minutes before we were able to leave. 4. Not much in-flight service and noone came by to collect garbage, empty water bottle, etc."
Ventajas: "After experiencing a computer glitch with our check-in, Transavia moved heaven and earth to get us on our flight. We appreciated the staff so so much!"
Ventajas: "customer service, price"
Ventajas: "The crew were friendly and helpful."
Desventajas: "The planes are older and lack the amenities of the larger airlines. You have to purchase food and drinks. No USB ports or inflight entertainment. Seats where old shows wear and there was still trash from previous passengers in the seat pocket and a empty soda can rolling around under our seat."
Desventajas: "No room for long legs, reclinable seat in front of me"
Ventajas: "it got me there"
Desventajas: "we tried to confirm flight, they said they had no record and made us buy another one. then they found two reservations"
Ventajas: "Gate attendant checked us in with a smile! Super courteous, friendly and professional! Plane was super clean and tidy too!"
Desventajas: "Wish a small cup of water would have been available to take some headache meds...3 euros for water, now I really have a headache!!!"
Ventajas: "Flight was quick"
Desventajas: "Flight was delayed and we stayed on the plane waiting for almost 2 hours."
Ventajas: "Excellent choice of food"
Ventajas: "Agents at the check in counter in Lisbon"
Desventajas: "Green seats"
Ventajas: "Crew was friendly"
Desventajas: "Flight was 1 hour late departing"
Ventajas: "Once we figured it put, fast check in. Small airport, lots of construction."
Desventajas: "Poor directions at airport, messy boarding on busses"
Ventajas: "No hay espacio para las piernas. Existen personas de mas de 1.50!!!"
Desventajas: "I didnt get a receipt. It said 5 Euros on my receipt"
Ventajas: "Buen personal"
Desventajas: "mal entretenimiento nulo no música no TV no wifi"
Ventajas: "Fast boarding, cheap flight"
Desventajas: "Uncomfortable seats, some turbulence but I know that can't be helped!"
Desventajas: "Nos hicieron cambiarnos de asiento hasta el final. No ofrecen ni siquiera agua. La persona que hizo el check-in quería que pagará por equipaje extra cuando no era necesario. el vuelo salió masos tarde"
Desventajas: "Falta de variedad en comida"
Desventajas: "1. I paid for luggage and had proof. Ground crew said no record of it and I had to pay again. Now have to involve my credit card company. 2. Ground crew was extremely rude. 3. Flight delayed an hour and a half."
Ventajas: "Really good value for the trip. Impressed!"
Ventajas: "I liked the fact that my flight was only 2 hours. Other than that it was miserable."
Desventajas: "The flight attendants were extremely rude. They wouldn't let me bring the bottle of water I purchased at the gate onto the plane because they wanted to make money by selling drinks. I completely understand that but when I asked for water (just regular water) one flight attendant told me it would be 3 euros. I told her I didn't have any cash on me because I had used it to pay for the water that I bought at the gate that they wouldn't let me bring on. She said "Oh well. Guess you're out of luck." She was rude, hateful and such a disruptive part of my flight. I would NEVER fly Transavia again!!"
Desventajas: "No good gluten-free options for food. One can only eat so many peanuts and cheese."
Ventajas: "The crew was fantastic. Very professional and responsive to passenger needs."
Desventajas: "Didn't like the boarding process. First come first serve is hard with small kids. If it was just me ok. Grown ups can be rude when they are trying to get on an aircraft and they walk right over kids."
Ventajas: "Quick and nice flight"
Desventajas: "Complimentary Drinks are not provided not even water"
Ventajas: "Very inexpensive!"
Desventajas: "The check in process was completely disorganized. Queues were j correctly marked, opening times for bag drop off were guessed at and not posted anywhere including their website"
Ventajas: "It was on time, orderly, everything went well. I like how you pay for weight not amount of luggage."
Desventajas: "There were no entertainment options."