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Ventajas: Why do I needed to pay at the airport addiction 150 euros for one suitcase? Why was it online included to find out the I have to pay extra? That’s addioanl 30% increase for the price of the ticket. I’ have been using you for a long time and not really happy

Ventajas: Friendly and the seats were more comfortable I think.

Desventajas: They didn’t even give water without charging for it. Water is a basic need The hidden baggage fees. I was informed at checkin that I wasn’t allowed a checked bag from Amsterdam via Madrid to Miami. It is the first time I have ever flown internationally where you don’t get 1 bag at least to check in. The. The fee was €150 one way to check a bag. I feel that the airport should have disclosed more clearly that the fair did not include luggage. I can understand for some short haul flights people can choose to take luggage but international long haul is just heap and dishonest

Desventajas: The hidden baggage fees was a surprise when checking in. I have never not been allowed one check in bag for an flight from Europe to the US. The crew did what was needed but made you feel like they were doing you a favour by showing up for work. Other airlines such as emirates, ethiad, virgin Australia all make a person feel welcome with great attention to detail international flight from Europe to the US. I will never fly air Europa again as I feel they are dishonest. The charge for the headphones is ridiculous when the entertainment is limited (most tv series will have one episode and the shows are old) The food was sub par. The sandwich with one sliver of ham was pathetic and the main meal was lacking with only chicken and rice, a small desert, no fruit/ salad and or crackers with cheese which is the norm on international flights.

Ventajas: nothing

Desventajas: no communication and a few apologies6

Ventajas: The crew was friendly and professional, and I appreciated their attention to detail even though it was a relatively short flight.

Ventajas: Crew very attentive Boarding but only because flight was empty. Normally it’s a disaster.

Desventajas: Food a joke in club, 1/4 of a dry sandwich. No thanks.

Ventajas: Comfortable economy seats. Excellent experienced staff.

Desventajas: Food was so so. Entertainment system is old and a bit slow.

Ventajas: Friendly hostesses

Desventajas: Flight was delayed 3 hours

Ventajas: Nice people and good service

Desventajas: Not much

Ventajas: NOTHING

Desventajas: Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced.

Ventajas: Very pleasant, professional crew

Desventajas: Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them

Desventajas: Confusion with shuttle to terminal 4

Desventajas: Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future

Ventajas: Nothing

Desventajas: Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future

Ventajas: Priority boarding and on time

Desventajas: Nothing

Desventajas: I am 6'5" and didn't fit in my seat since the year would provide me a en exit row seat.

Desventajas: If Air Europa are going to charge customers $150 per bag for long haul international flights, they should mention that when the customer buy the ticket. Was a disgrace and their customer service was non-existent.

Ventajas: Friendly and the seats were more comfortable I think.

Ventajas: Crew was nice and dreamliner is very conforable

Desventajas: New lite fare with no checked lugagge included for long haul flights is ridicolous. Had to pay in both legs.

Ventajas: All

Ventajas: Crew very pleasant and professional. Priority boarding worked very well

Desventajas: Bridge did not work on arrival. Used bus. Sky priority but then they stuck everybody on like cattle.

Ventajas: Unfortunately there is not one positive thing I can say

Desventajas: The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah

Ventajas: All the way unti dinner everything went fine. Once dinner started all good things up to now everything went down the drain. The crew were rude, unprofessional and disgusting. Everything else was excellent. Arlindo Fernandez

Ventajas: All

Ventajas: When i buy ticket, you dont said that until i check in, never go to buy ticket with you any more

Desventajas: If Air Europa are going to charge customers $150 per bag for long haul international flights, they should mention that when the customer buy the ticket. Was a disgrace and their customer service was non-existent.

Ventajas: The flight went out in time, and the suitcases arrived quickly

Desventajas: The plane was very crowded

Desventajas: If Air Europa are going to charge customers $150 per bag for long haul international flights, they should mention that when the customer buy the ticket. Was a disgrace and their customer service was non-existent.

Ventajas: The effort of Air Europa crew to try to accommodate us in seating request

Desventajas: 1) Aircraft overall conditions. Aircraft interior needs to be refurbished. The quality of the food served was under normal standards. 2) Boarding of the aircraft was not well organized 3) Aircraft departure scheduled time shown on the screens differed from actual boarding pass printed time thus creating confusion.

Ventajas: Crew was nice and dreamliner is very conforable

Desventajas: New lite fare with no checked lugagge included for long haul flights is ridicolous. Had to pay in both legs.

Desventajas: I am 6'5" and didn't fit in my seat since the year would provide me a en exit row seat.

Ventajas: Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague.

Desventajas: Late departure due to “late arrival of inbound aircraft” - which seems to be the norm.

Ventajas: The crew was exceptional, taking care of each individual passenger. Requests were answered immediately, not that really much was needed other than perhaps an extra coffee. Very roomy seats made for a very relaxed flight and entertainment was excellent. I will definitely choose British Airways again.

Desventajas: The only thing I thought could use improvement were the headphones. The cable could use 2 more inches in length and I was not a fan of the breakfast choice.

Ventajas: Crew very friendly. Decent leg room in economy

Ventajas: The crew was super nice.