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My travel agent could not check us in as she did not realize she need passport info, exp. date, and birth date and we couldn't reach her in time to get us checked in with the time difference. It cost us an extra 115 pounds to checkin at the airport. That is ridiculous!

I didn't like that I had to pay for additional ticket. the internet at the airport was not working fast enough. the attendant at the customer services was yelling through the window the seconds in front of other customers (she was mad). My ticket didn't download fast enough therefor I had to purchase a second ticket. That was not cool.

Helpful staff especially with disabled access.

Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water.

There was nothing great about Ryan air. We flew with Flybe on the way back and it was a much better experience

Very disappointed with Ryanair and lack of communication from kayak regarding the checking in process. This was our first time to Europe and we booked a last minute trip to Dublin. We arrived at the airport 3 hours in advance to check in and allow time for navigation. We waited in line for an hour only to know that we were either supposed to check in online or upstairs at the airport. We had 4 minutes to check in when we got to the front desk. Staff was incredibly useless and did not assist whatsoever. We had to logon the airport WiFi and watch the video then missed the checkin by 1 minute. This is absolutely unacceptable. We were then directed to another service department for a 55 pound charge each! Which was the same as our original flight. I did not receive any notification email to check in ahead of time. This was a very stressful time for my traveling partner and I and do not feel obliged to be paying the consequences given the circumstances. I am hoping kayak will honor us as loyal customers and reimburse us for these unforseeabke fees. This would be greatly appreciated. I can provide receipt and documentation if needed. Thanks

Nothing

Badly delayed with no explanation. Never flying RyanAir again.

Personal atento y vuelo con retraso

I didn't like that I had to pay for additional ticket. the internet at the airport was not working fast enough. the attendant at the customer services was yelling through the window the seconds in front of other customers (she was mad). My ticket didn't download fast enough therefor I had to purchase a second ticket. That was not cool.

It was exactly as booked, Got rid of bags quickly, boarded easily(priority) crew were fine I expect. I slept through whole flight. Didn’t have any food and didn’t have any entertainment. Took off and landybsng on time.

I’m fed up with that bloody music when they land.

Helpful staff especially with disabled access.

Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water.

Personal atento y vuelo con retraso

Nothing

Kayak and RyanAir incompetence to cancel a ticked for 20 freaking days leading up too the flight. Man hours wasted 48 hours of emails and social media without resolving the issue = CANCEL THE TICKET

I didn't like that I had to pay for additional ticket. the internet at the airport was not working fast enough. the attendant at the customer services was yelling through the window the seconds in front of other customers (she was mad). My ticket didn't download fast enough therefor I had to purchase a second ticket. That was not cool.

Staff was courteous and helpful. Considering how crazy busy the Manchester UK airport was in August all went smoothly, boarding was efficient. Seats were okay but not too roomy for a larger person.

The (only) tiny movie screen was at the front of the cabin and. impossible to see for most passengers.

Didn't like having to climb stairs into plane with two hip replacements and luggage, and no assistance. The seats are tiny (and I'm a small person). The food was mediocre, passengers took their own food on board. The entertainment was pitiful for such a long flight. Very disappointed and probably will avoid Thomas Cook for future trips. Plus, It was very cold with constant cold air blowing on me; they provided no blankets, even though I requested one.

Price

Service

Nightmare no entertainment available

Crew were polite, better than on the outward flight from Paris CDG to Leeds, but seemed more interested in chatting to each other than to reassure passengers about the long delays. Once underway, the flight progressed well.

When a 30 minute delay was announced (13.45 instead of 13.15), I was fairly philosophical. However, we didn't board until 13.45. Once settled in our seats, another 25 minutes went by when the plane did not move. No information's given. I asked a member of the cabin crew what was going on who said she didn't know anything. I then heard her ask (presumably the captain) on the intercom if he could make an announcement as 'passengers were enquiring' We were then informed that we would have a further delay of up to an hour. We eventually took off at 16.00, over two hours after scheduled time. Thank goodness, I had left plenty of time for my connecting train. I was equally unimpressed for different reasons with Jet2.com on the outward flight on 12 July. I will not be flying with them again.

I actually found the seat quite comfortable, compared with other low-cost airlines. I was glad that i could take my hand luggage onto the plane, allowing me to exit without having to wait at the carousel. There was plenty of space in the overhead locker. I liked the sense of humour in the announcements - it proves that even serious things can be said in a pleasant manner

Comfortable, friendly service on the plane.

Connection issues from previous flight. Connecting ground staff didn't seem to have their game together. In all fairness, it was after midnight and I don't think it was connected to the Aegean airline. More like airport security.

Could not check in online

It was exactly as booked, Got rid of bags quickly, boarded easily(priority) crew were fine I expect. I slept through whole flight. Didn’t have any food and didn’t have any entertainment. Took off and landybsng on time.

I’m fed up with that bloody music when they land.

The cheap price

Check in, ticket check, linking up, boarding process, etc.... Everything was done miserably poor, that way, I believe Ryan Air can make more money by getting people will purchase priority boarding, etc! That said, and as I stated above, the crew was fine.

The stay

Ridiculous long wait even though Ryanair said to still go for the original time. 9hours in the airport is not good enough

Short flight and we arrived safely. Relatively inexpensive.

The entire process was chaos. First you wait in a crowd to find out which desk to drop your bags and/or check in. Then you race there with the herd. Then with another herd to the gate. After heading down what seems like a boarding ramp you go outside, then into a holding pen. It’s a giant metal shed that looks like it was made for cattle. Then after standing there for 30-40 minutes, you go outside again to board the plan. On board, there were no amenities, but that was expected.

The cheap price

Check in, ticket check, linking up, boarding process, etc.... Everything was done miserably poor, that way, I believe Ryan Air can make more money by getting people will purchase priority boarding, etc! That said, and as I stated above, the crew was fine.

The stay

Ridiculous long wait even though Ryanair said to still go for the original time. 9hours in the airport is not good enough

El personal es muy amable y llegamos antes de la hora prevista

Me rompieron la maleta

Personal atento y vuelo con retraso

There was nothing great about Ryan air. We flew with Flybe on the way back and it was a much better experience

Very disappointed with Ryanair and lack of communication from kayak regarding the checking in process. This was our first time to Europe and we booked a last minute trip to Dublin. We arrived at the airport 3 hours in advance to check in and allow time for navigation. We waited in line for an hour only to know that we were either supposed to check in online or upstairs at the airport. We had 4 minutes to check in when we got to the front desk. Staff was incredibly useless and did not assist whatsoever. We had to logon the airport WiFi and watch the video then missed the checkin by 1 minute. This is absolutely unacceptable. We were then directed to another service department for a 55 pound charge each! Which was the same as our original flight. I did not receive any notification email to check in ahead of time. This was a very stressful time for my traveling partner and I and do not feel obliged to be paying the consequences given the circumstances. I am hoping kayak will honor us as loyal customers and reimburse us for these unforseeabke fees. This would be greatly appreciated. I can provide receipt and documentation if needed. Thanks

Short flight and we arrived safely. Relatively inexpensive.

The entire process was chaos. First you wait in a crowd to find out which desk to drop your bags and/or check in. Then you race there with the herd. Then with another herd to the gate. After heading down what seems like a boarding ramp you go outside, then into a holding pen. It’s a giant metal shed that looks like it was made for cattle. Then after standing there for 30-40 minutes, you go outside again to board the plan. On board, there were no amenities, but that was expected.

The stay

Ridiculous long wait even though Ryanair said to still go for the original time. 9hours in the airport is not good enough

My travel agent could not check us in as she did not realize she need passport info, exp. date, and birth date and we couldn't reach her in time to get us checked in with the time difference. It cost us an extra 115 pounds to checkin at the airport. That is ridiculous!

The cheap price

Check in, ticket check, linking up, boarding process, etc.... Everything was done miserably poor, that way, I believe Ryan Air can make more money by getting people will purchase priority boarding, etc! That said, and as I stated above, the crew was fine.

Nothing

Kayak and RyanAir incompetence to cancel a ticked for 20 freaking days leading up too the flight. Man hours wasted 48 hours of emails and social media without resolving the issue = CANCEL THE TICKET

There was nothing great about Ryan air. We flew with Flybe on the way back and it was a much better experience

Very disappointed with Ryanair and lack of communication from kayak regarding the checking in process. This was our first time to Europe and we booked a last minute trip to Dublin. We arrived at the airport 3 hours in advance to check in and allow time for navigation. We waited in line for an hour only to know that we were either supposed to check in online or upstairs at the airport. We had 4 minutes to check in when we got to the front desk. Staff was incredibly useless and did not assist whatsoever. We had to logon the airport WiFi and watch the video then missed the checkin by 1 minute. This is absolutely unacceptable. We were then directed to another service department for a 55 pound charge each! Which was the same as our original flight. I did not receive any notification email to check in ahead of time. This was a very stressful time for my traveling partner and I and do not feel obliged to be paying the consequences given the circumstances. I am hoping kayak will honor us as loyal customers and reimburse us for these unforseeabke fees. This would be greatly appreciated. I can provide receipt and documentation if needed. Thanks

It was exactly as booked, Got rid of bags quickly, boarded easily(priority) crew were fine I expect. I slept through whole flight. Didn’t have any food and didn’t have any entertainment. Took off and landybsng on time.

I’m fed up with that bloody music when they land.

My travel agent could not check us in as she did not realize she need passport info, exp. date, and birth date and we couldn't reach her in time to get us checked in with the time difference. It cost us an extra 115 pounds to checkin at the airport. That is ridiculous!

The stay

Ridiculous long wait even though Ryanair said to still go for the original time. 9hours in the airport is not good enough

Personal atento y vuelo con retraso

El personal es muy amable y llegamos antes de la hora prevista

Me rompieron la maleta

Very helpful crew

Still sitting in the San Francisco airport With some luck l will be in Minneapolis by midnight

A lot of leg room. On time departure, on time arrival.

Food on board a bit pricey.

Took off on time and landed early

Everything

Nothing. Superb flight.

Left on time. Arrived on time. Clean. Everything worked. Competent and friendly crew. Great price. Yes, we definitely would fly with Jet2 again.

Really packed us in. Crew kept on offering items for sale. But, it is a deeep discount carrier so we were not surprised.

Late at the airport but they managed to get us all through and boarded on time

Too many steps especially at Birmingham

Nice clean plane. Short flight good check in, comfortable seat. Nice staff

No entertainment

The crew was excellent and the flight itself very comfortable

The entertainment did not work but sporadically.

The flight to Manchester was canceled and I was not even informed until I got to the airport and was told I had no flight and I should rebook my flight with another airline. So my flight back to the USA NEVER happened because I refused to flight with Thomas Cook.

Price

Service

Flight

I didn't like that I had to pay for additional ticket. the internet at the airport was not working fast enough. the attendant at the customer services was yelling through the window the seconds in front of other customers (she was mad). My ticket didn't download fast enough therefor I had to purchase a second ticket. That was not cool.

Personal atento y vuelo con retraso

Short flight and we arrived safely. Relatively inexpensive.

The entire process was chaos. First you wait in a crowd to find out which desk to drop your bags and/or check in. Then you race there with the herd. Then with another herd to the gate. After heading down what seems like a boarding ramp you go outside, then into a holding pen. It’s a giant metal shed that looks like it was made for cattle. Then after standing there for 30-40 minutes, you go outside again to board the plan. On board, there were no amenities, but that was expected.

Getting off

Paying for hand luggage plus the then obligatory and unnecessary early boarding. having to pay to sit next to my children The warm cold drinks

Getting off

Paying for hand luggage plus the then obligatory and unnecessary early boarding. having to pay to sit next to my children The warm cold drinks

puntualidad

la estrechez de los asientos

Nothing

Kayak and RyanAir incompetence to cancel a ticked for 20 freaking days leading up too the flight. Man hours wasted 48 hours of emails and social media without resolving the issue = CANCEL THE TICKET

I didn't like that I had to pay for additional ticket. the internet at the airport was not working fast enough. the attendant at the customer services was yelling through the window the seconds in front of other customers (she was mad). My ticket didn't download fast enough therefor I had to purchase a second ticket. That was not cool.

There was nothing great about Ryan air. We flew with Flybe on the way back and it was a much better experience

Very disappointed with Ryanair and lack of communication from kayak regarding the checking in process. This was our first time to Europe and we booked a last minute trip to Dublin. We arrived at the airport 3 hours in advance to check in and allow time for navigation. We waited in line for an hour only to know that we were either supposed to check in online or upstairs at the airport. We had 4 minutes to check in when we got to the front desk. Staff was incredibly useless and did not assist whatsoever. We had to logon the airport WiFi and watch the video then missed the checkin by 1 minute. This is absolutely unacceptable. We were then directed to another service department for a 55 pound charge each! Which was the same as our original flight. I did not receive any notification email to check in ahead of time. This was a very stressful time for my traveling partner and I and do not feel obliged to be paying the consequences given the circumstances. I am hoping kayak will honor us as loyal customers and reimburse us for these unforseeabke fees. This would be greatly appreciated. I can provide receipt and documentation if needed. Thanks

Short flight and we arrived safely. Relatively inexpensive.

The entire process was chaos. First you wait in a crowd to find out which desk to drop your bags and/or check in. Then you race there with the herd. Then with another herd to the gate. After heading down what seems like a boarding ramp you go outside, then into a holding pen. It’s a giant metal shed that looks like it was made for cattle. Then after standing there for 30-40 minutes, you go outside again to board the plan. On board, there were no amenities, but that was expected.

El personal es muy amable y llegamos antes de la hora prevista

Me rompieron la maleta

The cheap price

Check in, ticket check, linking up, boarding process, etc.... Everything was done miserably poor, that way, I believe Ryan Air can make more money by getting people will purchase priority boarding, etc! That said, and as I stated above, the crew was fine.

The crew were helpful and friendly

Nothing to report. Very efficient

I actually found the seat quite comfortable, compared with other low-cost airlines. I was glad that i could take my hand luggage onto the plane, allowing me to exit without having to wait at the carousel. There was plenty of space in the overhead locker. I liked the sense of humour in the announcements - it proves that even serious things can be said in a pleasant manner

Could not check in online

Timing and space