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Ventajas: muy mala atencion al cliente

Desventajas: Inflight was better than I expected. But needs upgrading air crafts.

Ventajas: great crew and comfortable flight.

Desventajas: sceens in the plane to show map and direction of travel

Desventajas: Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.

Ventajas: La amabilidad de la tripulación

Ventajas: Was a easyJet flight

Desventajas: Could have been Singapore airlines

Ventajas: Excellent flight.

Desventajas: Both flights there and back we're delayed in total about 4hours and when you're away for a wkend that's a long time!! I've flown with other companies over the last few years and times have been spot on!

Ventajas: The crew was great but the seat wasn't as comfortable and didn't have much leg room.

Desventajas: We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre.

Ventajas: The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)

Desventajas: A lot of delays, on both flights. We spent twice as much time waiting than flying.

Ventajas: The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight

Desventajas: The earphones could have worked!

Ventajas: Being fed was amazing and watching free TV was great!

Desventajas: I wish there were personal fans because it got uncomfortably hot sandwiched between people

Ventajas: Crew were great, food, entertainment, seat and everything else was great as well.

Ventajas: On time and friendly crew

Desventajas: Boarding needs improvement

Ventajas: The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)

Desventajas: The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage.

Ventajas: I love the food

Ventajas: The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)

Desventajas: A lot of delays, on both flights. We spent twice as much time waiting than flying.

Ventajas: Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short.

Desventajas: Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret.

Ventajas: Friendly staff

Desventajas: Security check at gate; No priority

Ventajas: very attentive crew

Desventajas: Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese.

Ventajas: The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)

Ventajas: Crew was nice and efficient

Desventajas: Economy seats don’t recline enough.

Ventajas: Being fed was amazing and watching free TV was great!

Desventajas: I wish there were personal fans because it got uncomfortably hot sandwiched between people

Ventajas: Seating is tight. The crew was great !

Desventajas: As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights.

Desventajas: The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port

Ventajas: KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful.

Ventajas: Flight crew was very friendly

Desventajas: Ground crew did not do a good job with the boarding process and even with speedy boarding it did not work well.

Desventajas: At least a juice.

Desventajas: Excellent flight, only issue was flight information from Captain was spoken too fast and it was hard to understand what was said...please ask them to slow down their speech on the in flight announcements, cabin staff were fine

Ventajas: Respectful pilot and cabin crew, flight was all in all very smooth and no inconvenience

Ventajas: Labas

Desventajas: laaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaabaz

Ventajas: quick check in information given in good time regular messages about potential disruption friendly staff

Desventajas: some times cabin staff were a bit too business-like al few people skills would be good

Ventajas: Cheerful crew

Desventajas: Not waiting for 90 mins in Luton

Ventajas: Enough leg room to extend legs under the seat in front. Orderly exit row by row instead of a scrum. Having a window seat usually means you are last to get off!

Desventajas: The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port

Ventajas: Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome.

Desventajas: Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me.

Ventajas: The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight

Desventajas: The earphones could have worked!

Desventajas: We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre.

Desventajas: lost my bag - very inconvenient

Ventajas: Nothing

Desventajas: Everything

Desventajas: Flight delayed by 73 minutes for take-off

Ventajas: nada

Desventajas: todo

Desventajas: Inflight was better than I expected. But needs upgrading air crafts.

Desventajas: Need more leg room!!! Larger meals needed.

Ventajas: Being fed was amazing and watching free TV was great!

Desventajas: I wish there were personal fans because it got uncomfortably hot sandwiched between people

Ventajas: yes

Desventajas: not really

Ventajas: very attentive crew

Desventajas: Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese.

Ventajas: The crew was amazing and the food was great.

Desventajas: Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress.

Ventajas: Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome.

Desventajas: Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me.

Desventajas: We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre.