Encuentra vuelos baratos de Madrid Adolfo Suárez Madrid-Barajas a Pekín Capital (MAD - PEK)

Crew was friendly, courteous and very helpful. On time arrival despite a late departure.

As a new user of the app I expected information to flow more fluidly. Gate changes were not communicated through the app unlike several other airline apps I use. My biggest complaint, if you will, is the requirements to pay for anything one wants on the plane. A soda, water, bag of crisps/chips, all for purchase. For the cost of the airline ticket, even our "no checked bag" ticket, you could at least afford to give passengers a can of soft drink or a water and inexpensive bag of pretzels or crisps. Seat was basically comfortable, not great but comfortable. Departed late but arrived on time

Comodidad

La no traducción de mensajes en el avión

Only the crew.

No water no food no blanket. No pillow.and it was freezing.

The plane had a mechanical problem and did not fly out. We are hoping to fly out one day later.

Turkish Airline lost one of my checked in bag! Never found it!

They dont give water when u ask for it, everything else was good

What once was an appealing upgrade is now outdated. Turkish Airlines should look into upgrading their fleet. Otherwise food and service are great as always.

Entertainment system was a bust. Our entire isle had issues with the system, movies not playing, music sounding awful. Even cameras and flight map were out. kudos to the cabin chief for going above and beyond and making arrangements in case people wanted to switch seats.

On time

service minded because I am tall, so gave me a free exit seat without asking.

the check-in took 1 hour. Impossible to do online check-in from home. the food is not good and entertainment without subtitles for let's of movies....

They lost my luggage

Just happy to be on any flight back to LAX. Once on the plane, Hainan was good and I would fly them again.

The food was fine

Terribly delayed, they could do better informing people about why we got so many hours delayed. When we got to Shanhai there was not HAinan support at all for the lodging the airline provides for the connection.

Crew kept the bathrooms tidy

USB port (for charging) was not working. The connector inside was destroyed. Light was not working. Crew member refused to serve the coffee saying that the plane was going thru turbulence which was not quite true. There was no vegetarian option as far as meals were concerned. He did not even offer fruits as substitute. One of the crew member did not seem friendly at all. rather grumpy at times. Most of them do not speak decent English so it is hard to communicate with them anyways.

Very professional pilot and nice crew.

No entertainment.

Delay for 3 hours 30 minutes is ridiculous !! Specially to sit on the unmoving plane all these time.

Nice, friendly crew. Experienced pilot.

Average entertainment.

Just happy to be on any flight back to LAX. Once on the plane, Hainan was good and I would fly them again.

I thought the service, efficiency and kindness of the staff was top notch. They made the flight really enjoyable. Hainan does a lot to make sure you feel like you are getting a high quality experience even while flying economy.

I notice a few things around my seat that were kind of broken, which was surprising knowing that this was a new Dreamliner ... I thought certain things would not be as worn yet. Though I am sure it gets a tons of abuse! I also thought the food was sub-par and we always had a really hard time hearing any announcements because they were not clear, loud and English was challenging to decipher.

to have transfer personalized service was an excellent service and great relief, because I didn't known the airport, had to pick luggages, then change terminal and check in again. the person walked along with me, all the way. she was kind, caring, and helpful.

The direct flight to San Jose The entertainment

Food was terrible, inedible actually. It is not because I dont like chinese food... I have spent months (on multiple occasions) traveling the country and love the food, even the weird stuff. Thank God my wife and I always come prepared with snacks when we travel.

Only the crew.

No water no food no blanket. No pillow.and it was freezing.

The plane had a mechanical problem and did not fly out. We are hoping to fly out one day later.

Plane smelled bad. Had to pay for food. Not even water was included. Inside the plane is worn and needs upgrades.

Was delayed by 45 mins but managed to turn plans round quickly and get back faster than planned

Nothing