Encuentra vuelos baratos de Madrid Adolfo Suárez Madrid-Barajas a Merida Rejon (MAD - MID)

Flight got delayed by 2 hours

The flight crew was quite lovely.

People all over the coach section were complaining about not being able to sit together. Families with babies, couples, even ours (though the kids are old enough for me not to be truly worried as some were). Somehow reservations seems to have messed up an entire flight. We gave up trying to fix it for fear they would make it worse. Then the woman at the gate tried to get folks to volunteer to give up their seats on an overbooked flight. But she was screaming at us. Unbelievably unpleasant to be yelled at over and over again and told we could lose our seats. The poor weather likely caused flights to be rerouted into PHL so our flight out to SFO ended up 1/3 empty. FABULOUS. But the gate experience was horrible and the legroom, had it been a full flight, was miserable. I'm in search of an airline with a humane approach.

4 hours delayed

Communication

The flight was oversold and my daughter and I couldn't check in online and or seats were given away. We were sent to a hotel far from the airport.

Comfortable seats and staff are very nice

Todo

Even with the flight almost full the crew managed to accommodated us together, excellent team work

Booked 6 days prior the flight and the put my wife and I in separate seats between strangers

Communication

The flight was delayed 3 times and I missed a connection in Dallas so I had to get a flight with Delta, but the staff was very helpful getting me that flight.

I’m still hungry and incredibly tired. Nobody buys their main cabin extra product, so there’s many empty seats. Ripe for the families that don’t want to pay extra to sit together. Those families bring kids, screaming kids to a section filled with higher fare paying customers. The FA in my section had such big hips, that she knocked my shoulder EVERYTIME she walked by. Not only that, everytime she did the courtesy reach over to grab empty cups from the middle seat, she hit me with her trash bag. Woulda been fine had I been awake, but I was trying to sleep in between the bouts of screaming from the devil possessed kids.

Person in front reclined the entire flight. I was squeezed in a a small box. Seats should not recline that much