Encuentra vuelos baratos de Madrid Adolfo Suárez Madrid-Barajas a Guatemala

Ventajas: we arrived

Desventajas: lost bags - when they arrived the next day, told us we need to go all the way to the airport or pay $25.00 USD to a taxi to bring them to us. When we went to pick up the bags, one (both bags were brand new for this trip) was virtually destroyed, with multiple tears and rips - damage on each of the 6 sides of the bag. The Aeromexico woman insisted they have no liability and refused our claim for the damaged bag. Extremely poor service.

Ventajas: Nothing

Desventajas: Poor scheduling

Ventajas: All waa good and timely. Comfortable and the crew very nice

Desventajas: I got home and my luggage had been all mixed up and they stole two watches. It’s sad that Aeromexico has employees who are thieves. It’s happened before and to many people I know. You should remedy this because it’s not right

Desventajas: More information about discount to travel around the world

Ventajas: we arrived

Desventajas: lost bags - when they arrived the next day, told us we need to go all the way to the airport or pay $25.00 USD to a taxi to bring them to us. When we went to pick up the bags, one (both bags were brand new for this trip) was virtually destroyed, with multiple tears and rips - damage on each of the 6 sides of the bag. The Aeromexico woman insisted they have no liability and refused our claim for the damaged bag. Extremely poor service.

Ventajas: Had a awsome flight! Very comfortable seats, good selection on movies (they give for free) food was very tasty (had grill chicken with rice, green salad, grapes, cheeese, and a chocolate for dessert) crew was very attractive, serving refrigate (o had wine all trip long) it’s been one of my best long distance flight I ever had. Thank you Aeromexico!

Desventajas: The was was little delay (weather issues)

Ventajas: Nothing

Desventajas: Poor scheduling

Ventajas: None

Desventajas: Had to spend the whole day in airport due to justfly booking error

Desventajas: We waiting for 45 minutes on the run way because was not a corridor ready to depart we are number 8 on line. Was not entertainment available the system was down no music, no movies, no nothing

Ventajas: I had not used Aeromexico before and what a great experience it was! All the staff and crew were very helpful and courteous. The seats were comfortable with more leg room than other airlines in economy class. I will certainly use again and tell my friends about it.

Desventajas: Excellent service throughout!

Ventajas: All waa good and timely. Comfortable and the crew very nice

Desventajas: I got home and my luggage had been all mixed up and they stole two watches. It’s sad that Aeromexico has employees who are thieves. It’s happened before and to many people I know. You should remedy this because it’s not right

Desventajas: More information about discount to travel around the world

Ventajas: Nothing about boarding

Desventajas: After being the only person pulled out of line for my carryon and myself to be checked at the boarding gate, I asked a simple question to the lady who profiled me, “what made you profile me for this additional security check out of hundreds of passengers here, I’d like to know”. I was met with such rude behavior which I never encountered with any airline before. Not only was her attitude rude, she couldn’t answer my question and Aeromexico didn’t bother to get someone fluent in English to answer me. Notice I wasn’t refusing the security check; it’s just that they were rude, cold and made me feel like a criminal while checking me. They need to improve their system for security checks at the boarding gate. I don’t understand why I had to be checked further bc they already check every passenger before entering the gates and boarding area. I still don’t know the answer to my question. The lady’s attitude embarrassed me and ruined my experience. Aeromexico should retrain their staff and make them realize it’s bc of us they have a job and they should be serving us with proper customer service and have their attitudes in check. Because I have every right to ask that question and will continue to do so! I forgot the lady’s name..but would be happy if my msg got taken seriously and the lady made aware..

Ventajas: Nothing

Desventajas: Poor scheduling

Ventajas: I had not used Aeromexico before and what a great experience it was! All the staff and crew were very helpful and courteous. The seats were comfortable with more leg room than other airlines in economy class. I will certainly use again and tell my friends about it.

Desventajas: Excellent service throughout!

Ventajas: The warmth service that made me feel at home

Ventajas: The warmth service that made me feel at home

Ventajas: Nothing

Desventajas: Delayed our flight and we missed our connection. They made us pick up our bags and wait overnight outside the terminal. It was cold (no doors). Only concrete slabs to sit on. It’s our honeymoon...no compensation given. Not even a blanket

Ventajas: None

Desventajas: Had to spend the whole day in airport due to justfly booking error

Ventajas: Nothing

Desventajas: Poor scheduling

Ventajas: All waa good and timely. Comfortable and the crew very nice

Desventajas: I got home and my luggage had been all mixed up and they stole two watches. It’s sad that Aeromexico has employees who are thieves. It’s happened before and to many people I know. You should remedy this because it’s not right

Desventajas: More information about discount to travel around the world

Ventajas: Had a awsome flight! Very comfortable seats, good selection on movies (they give for free) food was very tasty (had grill chicken with rice, green salad, grapes, cheeese, and a chocolate for dessert) crew was very attractive, serving refrigate (o had wine all trip long) it’s been one of my best long distance flight I ever had. Thank you Aeromexico!

Desventajas: The was was little delay (weather issues)

Ventajas: Nothing

Desventajas: Delayed our flight and we missed our connection. They made us pick up our bags and wait overnight outside the terminal. It was cold (no doors). Only concrete slabs to sit on. It’s our honeymoon...no compensation given. Not even a blanket