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The check-in online was very helpful. Flight was excellent.

The airport bus took us twice from the gate to the the plane. I tried to understand, no idea why the bus did that. The departure obviously was late.

Plane malfunctioned

We ordered the assistance for transfer at the check-in. However the request was not sent to CDG airport. We got seats for the flight to San Francisco in two different raws and the Czech Airline representative refused to give us two near-by seats. Even water in the plane was offered for money.

The flight was slightly delayed and was operated by Smartwings.

Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme.

Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate.

La puntualidad

No habia ningún entretenimiento

Seat size was decent, not like us airlines, there’s actually space for you knees.

Excelent service

I liked all

Departure and arrival were timely, staff was courteous and helpfull.

Smooth boarding.

The cramped seats, not a lot legroom and people complained once you reclined.

Flight attendants Was nice and friendly, I do like theirs Sevice .

Super friendly staff. Free water (You can't take that for granted these days...). Comfortable plane

Zakynthos airport had us wait 30 minutes for clearance... Not SmartWings' fault of course. Let's call it "Greek time"

It was short flight so not much to share, crew was ok

It was delayed over an hour

1 hour delay ☹️

Punctuality. Direct flight from Prague to Madrid.

Czech airlines charges extra to assign the seats. You find this out after you pay for the flight. A typical case of bait and switch. We were 4 people. We all have to pay an extra 35€ to be assigned a seat.

Decent amount of space between seats

Service, yr air hostesses are so polite.

Food was too little for dinner and breakfast both

Transfer in Frankfurt was impossible on time. Had to rebook later flight

Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate.