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Ventajas: "The fare was good."
Desventajas: "More modern equipment. Tv screens. Movies. In flight magazines in English."

Ventajas: "Amazing crew and staff"
Desventajas: "More food selection"

Ventajas: "Aircraft is new"
Desventajas: "Transfer was very bad , have to walk half hour in Chengdu airport to transfer the flight to Sydney"

Ventajas: "Air China Staff in Malpensa Milan are amazing. Friendly and helpful. Can’t emphasise this enough"

Desventajas: "1. I am not sure if your crew members could speak English or not. I didn’t understand what they were talking about or what was happening. 2. The plane took off under extreme thunderstorm. I am not sure if this was safe to do so but the plane was extremely bumpy, going down rapidly for about 30 minutes. The whole cabin was then in chaos. People started turning up, crying and writing last words. However, your crew members GAVE NO INSTRUCTIONS, BROADCASTING OR UPDATES ON WHATS GOING ON. What they did was mocking around with each other in Cantonese. 3. This would be my last time travel with you - I was your loyal customer since student time. But after this awful experience I chose not to go with you anymore."

Desventajas: "Be on time"

Ventajas: "Flight crew was friendly and attentive Very nice job!"

Ventajas: "The seating was very comfortable"
Desventajas: "The food wasn’t that great, normally in premium economy you get the same food business class. But even compared to economy the foods was not good enough."

Ventajas: "The seating wasnt very comfortable"
Desventajas: "The food wasn’t that great and the seating was old."

Ventajas: "Yesyesno"

Desventajas: "the flight delayed 2 hours and 40 minutes."

Desventajas: "Like"

Desventajas: "Decent budget flights. Short transfer time onto second leg was perfect and easy to follow. Only advice is not to use e.dreamers as agent, they add on a hefty fee unable to back out of. Lesson learnt!"

Ventajas: "Everything smooth and comfortable"
Desventajas: "The in flight entertainment system was very limited and of no interest"

Ventajas: "The crew were very attentive. Lie down seat"
Desventajas: "A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it."

Ventajas: "It was a very cheap flight, so flying the family back to NZ from the UK, for what we paid, it was great."
Desventajas: "Plane food was quite average, on the first flight LHR-PEK flight the plane was a bit old and the entertainment system was nearly shot, but the second flight PEK-ALK was a dream liner, which was fantastic. For the price we paid, there was nothing we could complain about, would definitely flay again."

Ventajas: "Entertainment was not good the TV did not work"
Desventajas: "The food and stalf very good"

Desventajas: "Our flight was severely delayed 6 hours from Heathrow, and that is where this horror story began. No one bothered to tell us anything. When we arrived in Beijing for our connection to Bangkok, we had to search out people for help, there was absolutely no one forthcoming with explanations. We were travelling as 2 friends, I was booked on one flight and my travelling companion on another 15 hours later! This only got changed when we explained that we both only had hand luggage! To then board the flight and sit on the tarmac, engines running, simply waiting, no explanations again!! Will we ever fly China Airways again?? If we could exchange our return flight tickets to that of another Star Alliance member we would."

Ventajas: "First off, the flight was cheap, really cheap, so for the price it was amazing."
Desventajas: "Planes was a bit old so the entertainment system was a bit temperamental, poor image and the wife’s controller had taken a beating, so was hard to navigate and adjust settings."

Ventajas: "Reasonably comfortable"
Desventajas: "No movie selection and nowhere to charge phones. On line check in was a nightmare."

Ventajas: "Constant service through out the night on long 12 hour segment. Hostess was constantly walking up/down aisle serving great green tea and juices. Unlike other airline where crew puts off lights and go to sleep too"
Desventajas: "Food totally tailored to Chinese tastes. Though Muslim meal pre ordered was ok Beijing airport no WiFi and terrible security check"

Ventajas: "I was surprised that there were tons of in flight entertainment to select from. Crew was also very nice"
Desventajas: "The seats weren’t the most comfy and one of the meals was bad"

Ventajas: "Wide bed and good support for good sleep"
Desventajas: "Not a big movie selection"

Ventajas: "Was the cheapest option at the time, and quality wasn't worse than the others"

Desventajas: "No entertainment"

Ventajas: "The flight attendants seemed nice."
Desventajas: "I was unable to check in online. I requested an aisle seat at the airport. I was told my ticket was an aisle seat but it was actually a middle seat. On top of this, my luggage did not show up at my destination, and when I went to fill out paperwork about this, there were several others who also did not receive their bags. The ground crew said that this is a common occurance with Air China. I would not recommend flying this airline."

Ventajas: "The dumpling. The on board staff were very pleasant and had a lovely glass of coke cola with ice bit small though."
Desventajas: "After 30 hours of travelling and no problems my luggage got lost on my last flight. I still haven’t got it yet, my medication was In there and it has ruined the whole trip for me. I am so upset with service I can’t begin to explain the pain I am now suffering. I have no clothes other than what I’m wearing. I have no toothpaste or toiletries. I feel ashamed of myself as I have dirty clothes on. I am truly not satisfied with my service. I have been let down to the highest order."

Ventajas: "Ran on time"
Desventajas: "Food and drink options are limited"

Ventajas: "Love the space of airplane"

Ventajas: "on the plane, Crew in CA are great! Food is delicious! Entertainment is very good!"
Desventajas: "I had a terrible time yesterday when I had to transfer from CA 4120 to CA 429 in Chengdu Shuangliu to Sydney. When I got off at Shuangliu airport From CA 4120 at 23:50pm, there was no airport bus to transfer me from T2 to T1 international Departure at Chengdu Shuangliu. I have to run in the dark nearly 2 km to catch 1:20 am CA 429 to Sydney Australia. Really bad international service in Chengdu Shuangliu!!"

Ventajas: "Overall better than I expected but some areas need improvement. Food, entertainment and crew service."
Desventajas: "Food"

Desventajas: "It was not a pleasant stay in Beijing airport... The staff were very rude and not helpful.. I had to fight for the wi-fi code and I had to fill out a form, for a pass to get out if the airport... I waited over 90 mins in line, only to be told I was I the wrong line, in the first place ??? !!"

Ventajas: "Nice carrier. Enough leg room and clean flight"
Desventajas: "Entertainment had very limited options. I had booked my flight through travel agent vayama. I would never ever recommend people to use that travel agency. It takes approx 35-45 mins to contact customer care, you are way better off taking the tickets from airline as they cannot help much if the tickets are done through agency and not airline directly. Moreover the agency charges additional fee over and above airline fees for any changes"

Ventajas: "The staff was helpful"
Desventajas: "The flight was cramped up and not clean"

Ventajas: "The lovely crew."
Desventajas: "Transferring at Chengdu airport is not a good experience."

Ventajas: "This flight was a codeshare bw Cathay and China air, which lead to confusion on the ground at Beijing (did we book at Cathay or at Air China - even the Air China staff did not know initially) Small seats, very average food, entertainment system not up to scratch in terms of being easy to use and responsive. Relatively inexpensive flight but I would Stump up The $ next time and make sure I’m flying with someone of a higher standard"

Ventajas: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."

Desventajas: "No personal entertainment but a lot of leg room"

Desventajas: "The plane was delayed over one hour for take off in Shanghai"

Ventajas: "My previous flight was delayed so I missed the plane I was scheduled for, but Air China found me a replacement flight that was only a couple of hours later. Despite the extra passengers from the delayed flight the plane still had a few empty seats and I was able to take an exit seat for extra legroom (I'm 6'5"), although I will still upgrade in future."
Desventajas: "On the flight out the plane was really warm, so this time I dressed on that basis, but the flight was really quite cold. I guess I'll have to figure out a changable set of cloths in future."

Ventajas: "The crew were helpful and friendly throughout, trying to find out what we should do about missed connections during the flight, I was able to move to an empty exit seat (I'm 6'5") so the delay was relatively comfortable."
Desventajas: "Well we were delayed for an hour and missed connection as a result, but you can't really blame the airline for that."

Ventajas: "The Beijing/Osaka flight was a smaller simpler plane than the Heathrow/Beijing one, but cconsidering the amount of time both flights take relative to each other, I think it had the better balance of the two."
Desventajas: "The only thing I'd suggest is while the Crew were great and did offer drinks a number of times, the first drinks run seemed late - although that might just be a combination of needing to wait until the plane has reached full altitude and the desire to clear the unpleasant Beijing air."

Ventajas: "Flight was good but my luggage case was broke the two wheels have been broke off make my case not useable as it has two holes were the wheels was"
Desventajas: "suit case was broke wen I was given it at ho chi ming city two big holes where the wheels was I have taken photos also"

Desventajas: "I couldn't watch movies on the flight all the writing was in Chinese so the flight was boring"

Ventajas: "Very good experience. Service is excellent."

Desventajas: "Our luggage was delayed and we didn't have clean clothes for the first day."

Ventajas: "nothing"
Desventajas: "cancelled last minute, rescheduled for the next flight three days later"

Ventajas: "Crew was friendly helpful"
Desventajas: "I ordered muslim food but they said they don’t have"

Desventajas: "Horrible communications! Requested an upgrade and was told the system was down then on return trip requested upgrade again and was told that it had to be done at check in which means returning to main terminal by tram and going through security again as the girl at the boarding desk returned to playing with her phone. There was more than 50% first class seats unfilled, good news for investors. On the tv monitor we were watching our final approach as we bypassed the airport and made three 360 degree turns 50 miles out for 30 minutes and not one word from the Captain what was happening, very nerve racking. Never fly Air China again!"