Desventajas: "Entertainment system operated intermittently. Headphone jack didn't make good contact with plug, no noise reducing headphones, mediocre food."
Ventajas: "An average for a short haul flight."
Desventajas: "Boarding process was not very clear. They took us to a far remote position."
Ventajas: "I liked the smooth boarding process"
Desventajas: "Snacks could be better and you could reduce plastic waste. I don't want to drink water from plastic cups, I don't need a napkin to my water, I don't need to receive a sweet bun packed in plastic wrap..."
Ventajas: "Seat was wide and soft"
Desventajas: "Boarding was a little chaotic"
Ventajas: "Crew member were nice people and helpful"
Desventajas: "Information about delay of flight, food and boarding process"
Desventajas: "Buen servicio aunque salió 5 minutos después de la partida. Viaje cómodo y tranquilo"
Ventajas: "Tripulación agradable"
Desventajas: "Comida y entretención"
Desventajas: "A faster boarding"
Ventajas: "Everything on time and as scheduled. Bag were delivered in good condition."
Desventajas: "delay 3 times out of 4"
Desventajas: "one hour late at departure, otherwise an ok trip"
Ventajas: "Nothing. Arrived to Vilnius with 10 hours delay. Old airplane. Terrible food. Entertaiment system not working"
Desventajas: "Everything"
Desventajas: "Flight delayed for 5 hr"
Ventajas: "Nothing"
Desventajas: "Have the plane on time"
Ventajas: "everything"
Desventajas: "keep providing the same great experience!"
Ventajas: "I had no issues at all. Checkin was easy and friendly. I had payed for my checked bag online. Boarding was simple and LOT held the flight about 5 minutes so that some connecting passengers could make it. Service onboard was friendly and efficient."
Desventajas: "Honestly, everything was just fine. Security at Warsaw is a disaster and a nightmare so give yourself a good amount of time. It took 30+ minutes for me to clear and there were only 8 people ahead of me."
Ventajas: "The flight was short and the crew was nice."
Desventajas: "There was no entertainment for the short plane ride."
Ventajas: "Crew was nice!"
Desventajas: "It was an old plane"
Ventajas: "Crew were Great."
Desventajas: "Warsaw airport repeats Security screening. Redundant, I don’t know all the international airports, but I know there are others who don’t do this."
Ventajas: "The staff was amazing"
Ventajas: "Pilots did a very good job"
Desventajas: "Entertainment"
Desventajas: "El vuelo salio tarde y perdieron mi equipaje"
Desventajas: "me obligaron a facturar mi equipaje de mano, y lo perdieron"
Desventajas: "need to move away from stereo type attire and serve the customer"
Desventajas: "Se atraso la conexion en Varsovia, la señorita recibio la informacion del restraso despues que yo. Me dejaron mis maletas a pesar del retraso y que habia pagado por llevarlas. Luego el servicio de Grund Global que les maneja el equipaje a LOT muy pero muy mala... nunca contestaron el telefono, por lo que no pude hacerl el reclamo del equipaje para darle seguimiento. Luego me encontraron mis maletas pero yo viaje el 4 de agosto al Delta del Danubio por lo que fue imposible que me las llevaran a la ubicacion. Una maleta llego a Bucarest el 6 y la otra el 8 de agosto. Dos dias antes de mi proxima parada en Europa (Italia) cuando llegue al aeropuerto a recoger el equipaje, nuevamente nadie respondio al telefono, por lo que tuvimos que acudir al personal del aeropuerto para que yo udiera entrar al area restringida a recoger mi equipaje. Muy tardado y dificl localizar a alguna persona que me pudiese apoyar en la recuperacion del equipaje."
Ventajas: "Los aviones buenos y limpios."
Desventajas: "Ear bud connector was broken"
Ventajas: "Nothing"
Desventajas: "Horrible aircraft (DeHavilland), very uncomfortable. A lot of very young children, their parents were playing some movies for them on phones and tablets. Crew didn't even react on that. Many people were just frustrated with that situation, but Crew didn't even want to discuss it. One of the worst flights ever. It was a charter level, not a regular airline. Never again."
Desventajas: "flight delayed and no information was being given!"
Desventajas: "Boarding started on time yet we took off an hour late"
Desventajas: "Flight was delayed by 1.5 hour because of harsh weather conditions. Everything is Okay I wasn't missed my connection flight that time, but perspective to wait for next fight at 1:00 am isn't very appealing."
Desventajas: "There was no food. Only for a money."
Ventajas: "nothing"
Desventajas: "I booked a flight from Los Angeles to Kiev and all my flights were cancelled. I had to spend 5 hours on the phone to fight for my refund. On the way going our plane got cancelled at the airport..It was impossible to rebook...they care nothing about their passengers."
Desventajas: "Terrible never recommend to anyone"
Desventajas: "I was forced to check in my hand luggage, but the Amsterdam personnel attached to it a tag without any flight information, so this luggage missed my plane in Warsaw on the connecting flight and arrived later that day as misplaced piece. LOT needs to fix the hand luggage tagging system on connecting flights."
Ventajas: "nothing"
Desventajas: "everything"
Ventajas: "We didn't even really fly this route. Had to go to Hamburg then Frankfurt."
Desventajas: "Our flight was cancelled. Employees lied to us about other flight information. Other passengers received food and water as a small compensation and we received nothing, even though our same flight was cancelled. They had to rebook us twice due to their mistake and no one even apologized. Barely made any effort into helping us from their own mistake."
Ventajas: "Good food and service very smooth boarding and the 787 Dreamliner is a great plane. Flying to Japan included a delicious Japanese themed meal"
Desventajas: "Onboard entertainment system could do with a bit more choice and choice of subtitles for films (if you speak French only, good luck!)"
Desventajas: "Expect flying without delay"
Ventajas: "Pésimo servicio de la empresa y Kayak, ya borré la app"
Desventajas: "Borren su app, es mejor así. Sálgan del negocio"
Desventajas: "Demora en salir tanto desde Nueva York como de Varsovia"
Desventajas: "The entertainment system was broken in my chair"
Desventajas: "Delayed by 2.5 hrs"
Ventajas: "N/a"
Desventajas: "N:a"
Ventajas: "La comida y el servicio fueron buenos. Entre comidas había buenos snacks en la cola del avión. El sistema de entreteniendo cumple su función y tiene una buena selección de películas y actividades."
Desventajas: "No pudimos hacer el check in online para ese tramo del vuelo. En la página no especificaban el motivo por el cual no pudimos hacer el check in."
Ventajas: "El avión es rápido y el tiempo de vuelo es el que indican. Dan un snack durante el vuelo."
Desventajas: "El embarque se hace a través de la pista. Albert un avión de hélices el ruido es mayor que en los aviones de turbinas."
Desventajas: "Delayed a lot in Warsaw airport."
Ventajas: "Half-full plane, so more room to stretch out in the smallish seats."
Desventajas: "Plane delayed without any announcement - and up until the moment of departure, we were told we were on time (regardless of what the clock actually said.) Had to sprint to connecting flight in Warsaw to make it on time. Also, there was zero included meals on this flight - just a chocolate wafer and water. You had to pay for anything slightly more substantial (a limited menu of sandwiches.) Small seats, as it is a small plane."
Ventajas: "Service and quality of the interior seats"
Desventajas: "THEY CANCELED OUR FLIGHT LESS THAN 6 HOURS BEFORE DEPARTURE - WORST"