Encuentra vuelos baratos de Catania Fontanarossa a Madrid Adolfo Suárez Madrid-Barajas (CTA - MAD)

We attempted to cancel our reservations more than a week before our trip because my husband was hospitalized. Not with the flu or a broken arm, but a major and serious life threatening illness we are still dealing with. We provided numerous documents as proof of the absolute dire situation and they denied the request over and over again. I get that the tickets were "non-refundable" but at least offer vouchers, credit, or be totally a stand-up company and refund the tickets. It wasn't buyers remorse, trust me, we would have preferred to be in Portugal, rather than sitting in a hospital hoping and praying for his recovery.

Staff where nice and flight was on time

I flu with my baby 18months and my partner, we were sat separately which didn’t help me at all as my child just kept asking and crying for her dad. No space to put her on my lap as she is a lap child.

He tenido problemas con el cheking ya que yo pude mi nombre bien y tengo pantallazos en el móvil del proceso de reserva y habéis puesto mi segundo apellido. A ver si a la vuelta me dejan embarcar o por hacer el cambio del nombre mal puesto me cobran 60 €. Experiencia mala

The plane didn't crash

Plane left an hour after scheduled time. Amenities were mediocre but that's what you expect with Ryanair. Didn't even get water.

Crew was polite

Late departure

Nice entertainment, good food and staff

Arms rest pretty smalls

Crew was pleasant

Boarding started 20 minuets late

As expected. Crew was excellent.

The plane didn't crash

Plane left an hour after scheduled time. Amenities were mediocre but that's what you expect with Ryanair. Didn't even get water.

Nothing

I want to claim the money back for 4h wating for the flight and luggage in stansted london. They should sell the company. Airplains very dirty. Website not working to add services, overall I will never go with them again

1hr 30 delay Gate change Queue moves Late baggage

Nothing

Worst airlines... a lot of hidden fees, they dont care about a passenger, thry care only about their bussines... I will never ever take these airlines!!!

20 minutes notice of an 8 hour delay. Zero communication, treated like cattle by ground staff, given a €5 food voucher after literally chasing staff around other boarding gates. €5 is not “reasonable” food expense for this length of delay under EU261. Then sent a reminder to claim from insurance company. No Ryanair - we will be claiming full amount from you, and encouraged other travellers to do the same. Utter amateurs and fraudsters.

He tenido problemas con el cheking ya que yo pude mi nombre bien y tengo pantallazos en el móvil del proceso de reserva y habéis puesto mi segundo apellido. A ver si a la vuelta me dejan embarcar o por hacer el cambio del nombre mal puesto me cobran 60 €. Experiencia mala

1hr 30 delay Gate change Queue moves Late baggage

In flight snacks were good. Staff pleasant.

Getting through security was a stressful nightmare. I had no idea what to put where. Was just given a tray and expected to know. Signs said inhalers needed to be in plastic bag but website said meds were ok but keep handy. Threatening notices said if you get it wrong your bag will be searched and you can be delayed for up to half an hour (the inference being you could miss your flight). Vowed not to fly again although may get over it!

Nothing

I want to claim the money back for 4h wating for the flight and luggage in stansted london. They should sell the company. Airplains very dirty. Website not working to add services, overall I will never go with them again

20 minutes notice of an 8 hour delay. Zero communication, treated like cattle by ground staff, given a €5 food voucher after literally chasing staff around other boarding gates. €5 is not “reasonable” food expense for this length of delay under EU261. Then sent a reminder to claim from insurance company. No Ryanair - we will be claiming full amount from you, and encouraged other travellers to do the same. Utter amateurs and fraudsters.

Liverpool airport, flight

Service from ground staff in Palma Being charged twice for our bags. Paid £200 for 2 bags instead of £100. Will never fly Ryan air again.

In flight snacks were good. Staff pleasant.

Getting through security was a stressful nightmare. I had no idea what to put where. Was just given a tray and expected to know. Signs said inhalers needed to be in plastic bag but website said meds were ok but keep handy. Threatening notices said if you get it wrong your bag will be searched and you can be delayed for up to half an hour (the inference being you could miss your flight). Vowed not to fly again although may get over it!