Encuentra vuelos baratos de Barcelona-El Prat a Bujumbura (BCN - BJM)

Ventajas: Everything was great about my Kenyan Airways flight. Crew was super friendly and helpful.

Desventajas: Needs to improve a lot, so far one of the worst catering services ever faced.

Ventajas: They should send us prior notice of changes in flights. My flights where delayed by almost 6 hours both inbound and outbound bound

Desventajas: Check in agents should do their job as per their description not wasting our time and keychatting with their collegues

Ventajas: Nothing

Desventajas: 3 hours late outbound. return flight cancelled. made us wait at the aiport for 12 hours. worst flight of my life.

Ventajas: But no in flight entertainment on the Addis to Tel Aviv leg

Ventajas: The staff was very helpful and friendly. They provided a hotel, meals, and transportation on a long layover.

Desventajas: Transportation from the aircraft to terminals.

Ventajas: Not much, actually.

Desventajas: None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked.

Ventajas: Flight and crew

Desventajas: Food and inflight entertainment

Desventajas: My flight never left Kigali and neither etihad nor Kenyan was able to help

Desventajas: Nothing

Ventajas: Once we got on the plane, everything was okay.

Desventajas: Every moment leading up to the airplane. From our flight being delayed 13 hours, to people not helping us with a hotel when we had a 12 hour layover to start with. They said we needed to talk to only the Kenya Airways representatives in Addis where we left from. We did... and they didn't say anything. After that they refused to help us in Nairobi. There were all these secret ways of getting help that they said we didn't qualify for. Supervisors and managers were not available unless I left their desk and went to departures. They said I would have to go back through immigration.. but thankfully, right before I did, someone came and spoke to me. From our several interactions, we received no apologies, but felt that the theme was that everything was my fault.. not the best feeling as a customer. Only my one chat with the supervisor was very nice. She was very patient, sat down with me and helped direct my concerns. Especially with a 13 hour delay. Nairobi seemed great, but our interactions with the staff really took away from our experience. And we missed our vacation in the end..

Desventajas: I was not offered blankets from the onset.

Ventajas: The plane is nice with wonderful amenities. The flight was on time even though departure was 1 hour late. The price is great.

Desventajas: The staff did not care. They caused many of the delays, exasperated many customers, and slept during the flight instead of tending to the needs of passengers. If you're prepared to take care of yourself, the price and speed may be too hard to pass.

Ventajas: They should send us prior notice of changes in flights. My flights where delayed by almost 6 hours both inbound and outbound bound

Desventajas: Check in agents should do their job as per their description not wasting our time and keychatting with their collegues

Desventajas: My flight never left Kigali and neither etihad nor Kenyan was able to help

Ventajas: Everything was great about my Kenyan Airways flight. Crew was super friendly and helpful.

Ventajas: Friendly crew and flight was punctual

Desventajas: No inflight entertainment

Ventajas: Everything was great about my Kenyan Airways flight. Crew was super friendly and helpful.

Desventajas: I was not offered blankets from the onset.

Ventajas: Nothing

Desventajas: 3 hours late outbound. return flight cancelled. made us wait at the aiport for 12 hours. worst flight of my life.

Ventajas: Food was of high standard Crew were polite and made the effort to make passengers feel comfortable

Desventajas: Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers.

Ventajas: Customer care was good

Desventajas: I suspect the problem of luggage started with Alitalia my first leg

Ventajas: Flight and crew

Desventajas: Food and inflight entertainment

Ventajas: But no in flight entertainment on the Addis to Tel Aviv leg

Ventajas: Once we got on the plane, everything was okay.

Desventajas: Every moment leading up to the airplane. From our flight being delayed 13 hours, to people not helping us with a hotel when we had a 12 hour layover to start with. They said we needed to talk to only the Kenya Airways representatives in Addis where we left from. We did... and they didn't say anything. After that they refused to help us in Nairobi. There were all these secret ways of getting help that they said we didn't qualify for. Supervisors and managers were not available unless I left their desk and went to departures. They said I would have to go back through immigration.. but thankfully, right before I did, someone came and spoke to me. From our several interactions, we received no apologies, but felt that the theme was that everything was my fault.. not the best feeling as a customer. Only my one chat with the supervisor was very nice. She was very patient, sat down with me and helped direct my concerns. Especially with a 13 hour delay. Nairobi seemed great, but our interactions with the staff really took away from our experience. And we missed our vacation in the end..

Desventajas: Nothing

Ventajas: The plane is nice with wonderful amenities. The flight was on time even though departure was 1 hour late. The price is great.

Desventajas: The staff did not care. They caused many of the delays, exasperated many customers, and slept during the flight instead of tending to the needs of passengers. If you're prepared to take care of yourself, the price and speed may be too hard to pass.

Ventajas: NA

Desventajas: NA

Ventajas: Not much, actually.

Desventajas: None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked.

Desventajas: The orderliness during boarding needs more work

Ventajas: But no in flight entertainment on the Addis to Tel Aviv leg

Ventajas: Flight and crew

Desventajas: Food and inflight entertainment

Ventajas: But no in flight entertainment on the Addis to Tel Aviv leg

Ventajas: Flight and crew

Desventajas: Food and inflight entertainment

Ventajas: so good and comfortable

Desventajas: the plane was old though.

Desventajas: The orderliness during boarding needs more work

Desventajas: My flight never left Kigali and neither etihad nor Kenyan was able to help

Ventajas: Friendly crew and flight was punctual

Desventajas: No inflight entertainment

Ventajas: Nothing

Desventajas: 3 hours late outbound. return flight cancelled. made us wait at the aiport for 12 hours. worst flight of my life.

Desventajas: I was not offered blankets from the onset.

Ventajas: Nothing

Desventajas: 3 hours late outbound. return flight cancelled. made us wait at the aiport for 12 hours. worst flight of my life.

Desventajas: My flight never left Kigali and neither etihad nor Kenyan was able to help

Ventajas: The plane is nice with wonderful amenities. The flight was on time even though departure was 1 hour late. The price is great.

Desventajas: The staff did not care. They caused many of the delays, exasperated many customers, and slept during the flight instead of tending to the needs of passengers. If you're prepared to take care of yourself, the price and speed may be too hard to pass.

Desventajas: Needs to improve a lot, so far one of the worst catering services ever faced.

Ventajas: But no in flight entertainment on the Addis to Tel Aviv leg

Ventajas: Food was of high standard Crew were polite and made the effort to make passengers feel comfortable

Desventajas: Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers.

Desventajas: It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on

Desventajas: The orderliness during boarding needs more work

Ventajas: good onboard service

Ventajas: The staff was very helpful and friendly. They provided a hotel, meals, and transportation on a long layover.

Desventajas: Transportation from the aircraft to terminals.

Ventajas: Flight and crew

Desventajas: Food and inflight entertainment

Ventajas: Food was of high standard Crew were polite and made the effort to make passengers feel comfortable

Desventajas: Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers.

Ventajas: The crew were quite homely.

Desventajas: The orderliness during boarding needs more work

Ventajas: The staff was very helpful and friendly. They provided a hotel, meals, and transportation on a long layover.

Desventajas: Transportation from the aircraft to terminals.

Ventajas: good onboard service

Ventajas: so good and comfortable

Desventajas: the plane was old though.