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Ventajas: Entertainment

Desventajas: Food

Ventajas: From the ground crew to the flight staff, everyone was superb! Keep up the good work!

Desventajas: I can't think of anything to make it better.

Desventajas: Seat comfort was not very good.. and food was bad

Ventajas: Flight was on time, touch down smooth

Desventajas: The screen for my seat was not working correctly so could not do anything except wait for flight to finish

Desventajas: Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you.

Ventajas: All good

Ventajas: muy mala atencion al cliente

Ventajas: Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none.

Desventajas: Transfer point needs upgrade.

Ventajas: Flight was on time. Got to choose seat ahead of time. Professional service at the City check-in. Seamless travel.

Ventajas: Crew still managed to provide me the veg meal, even though they didn't get the request.

Desventajas: Type of food I chose on the website was not ordered with the airlines.

Ventajas: Nothing! Couldn't be worse. The crew don't care about passengers and can't speak English either. We had a very long delay for no reason. The plane landed at a different airport that it was supposed to and then the airline bussed us to the Shanghai airport. Terrible terrible operation...

Desventajas: Everything! First please hire flight attendants that can speak English. Then provide better food. Even with Chinese standards the food had a bad quality. The stewardess didn't even understand that airplane mode exists for cell phones. She screamed at me to turn it off. Entertainment was a disaster

Ventajas: My screen on the first leg didn’t work too well. It would turn on and off on its own, but since it was an overnight flight and I was tired, I slept most of the way so didn’t complain. Just had to dim the screen for the times it would turn on automatically while I was trying to sleep. 2nd leg had

Desventajas: I understand it is a Chinese airline, but I wish there was more English spoken, or the flight attendants not assume everyone who is Asian understands Chinese, especially since the flights are international.

Ventajas: Good value for money.

Desventajas: Slow processing at boarding with unnecessary additional bag search.

Ventajas: Well, it got me from Point A to Point B I guess

Desventajas: You cannot book seats in advance which is fine but one would expect that if you have 3 seats on one reservation, you would at least be seated together - nope 3 window seats all over the plane. Boarding was delayed for no reason. Bags took (no exaggeration) about 1.5 hours to come. And it is a hot mess with no carts

Desventajas: The crew is the most arrogant and ill mannered from all the other international airlines I have flown with - so please be ready for a very unwelcome experience. I had also worded this out as a complain to them, but received a very lukewarm and uninterested reply.

Ventajas: Departed on time. Seat was ok.

Desventajas: Check-in and boarding was too long and confusing. Too much to walk between one place to next. Overkill on security and baggage check. Food was terrible. Second full meal was chopped up to just a salad and main dish...no bread or dessert. Air hostess could be more pleasant. Flight was late 1 hr.

Ventajas: Hotel stay on your long hold

Desventajas: Needs to improve in all sections

Ventajas: Crew were excellent

Desventajas: The TV was small and poor resolution and brightness. Also no USB power at my seat.

Desventajas: Food could be tastier. But, you can’t starve

Ventajas: All good.

Desventajas: None

Ventajas: Services

Desventajas: No, all good

Ventajas: Very comfortable seats. Ability to pre-order meals to meet dietary restrictions.

Desventajas: Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight.

Ventajas: The pre-booking of meals to meet dietary restrictions.

Desventajas: Another protein to go with the fruit tray option

Ventajas: Great leg room even for tall person. Food is good and there's enough choices.

Desventajas: Departure time

Desventajas: More latest movies in the inflight movies

Desventajas: I paid 20 pounds for seat 9 something and was given seat 32F

Ventajas: new planes, good food, professional vrew

Desventajas: They did not provide water very frequently in flight. Food was satisfactory.

Ventajas: The friendliness of the staff.

Desventajas: Seats are not exactly comfortable for a long flight

Ventajas: I love the crew, I even didn't have chance to say what I need but I got the one I want

Desventajas: N/A

Ventajas: The crew was professional and friendly.

Desventajas: No bottled water on the plane. Tap water was lukewarm. A blue light came on constantly in the darkened cabin. Would never fly the airline to Hong Kong again.

Ventajas: Crew was OK, seat was comfortable

Desventajas: No choice for food, for the last rows only pasta was left, bad calculation on crew side

Ventajas: The crew was excellent and the seats are v comfortable

Desventajas: I cant really think of anything

Ventajas: The crew was amazing, we had blankets and pillows and that was super comfortable.

Desventajas: Lufthansa lost my luggage. Still waiting in my hotel.

Ventajas: I liked the timeliness of the flight and early arrival.

Desventajas: Air India really needs to work on customer satisfaction. The boarding process was confusing and disorganized without announcement. In addition, several families were not sitting together and were upset about their seating thus kept asking to switch seats which was bothersome. In addition, the entertainment needs an upgrade. The streaming was slow and would crash. Seats were uncomfortable. This direct flight is great, but Air India has a lot to work on.

Ventajas: Ok.

Ventajas: Nothing

Desventajas: Everything

Desventajas: Flight was delayed. The inside of the cabin is not kept up.

Ventajas: The price!

Desventajas: Never on time!

Desventajas: The boarding is very bad, you can not board 400 people in 15 minutes, the result will be, you will arrive one hour late! Also, Why the crew wear gloves when pick up left overs but not when serving the food? Really the crew training, it is very poor to sat the least. Arlindo.

Ventajas: Todo muy bien

Desventajas: Todo estuvo bien

Desventajas: It is an airline that deceives you

Ventajas: Die Sitze waren richtig bequem, es war ein neues Flugzeug. Auch in der Economi hab ich sehr gut gesessen.

Desventajas: Maybe it is foot to have one German Stewardess, I had one chinese / englisch Speaking ones.

Ventajas: Very attentive crew and excellent food!

Ventajas: Fast check in&boarding Crew Seats space for legs Flying stable

Desventajas: Flight delayed Food doesn’t have any sign for halal/muslim food! Entertainment was boaring

Ventajas: Great customer services On time Clean Everything was perfect . Also they didnt have more chicken food since i don’t eat pork so one of the flight attendent gave me her food so i could nt be starving . Thats was amazing from her . I dnt remember her name but just wanna say thank you

Ventajas: Not really there service are not like before

Ventajas: Las camaras del avion

Desventajas: La comida, no fue suficiente para todos los pasajeros la eleccion

Ventajas: Thank you

Ventajas: yes

Desventajas: yes

Ventajas: Great crew! Cheap flight

Desventajas: Food okay, flight delayed both ways, seating uncomfortable in economy.

Ventajas: Great crew. Friendly and responsive.

Desventajas: Nothing

Ventajas: Crew was helpful

Desventajas: 3hrs late

Ventajas: The crew were really good, kept us informed about the delays and what was happening, and they all remained upbeat and chatty

Desventajas: Entertainment byTV with more new movies.

Ventajas: The food was good.

Desventajas: The legroom was inadequate.

Ventajas: Overall service

Desventajas: I had to check in my cabin bag

Desventajas: Couldn't check in online and caused me to miss my flight. Then made me buy new tickets

Desventajas: Just had a hard time finding flight attendants. Every time I went to the back of the plane, half a dozen of them were sitting around and chatting it up. Felt guilty for asking for water. Not the service that I expected from Qatar Airways. All 4 flights were a struggle to get proper service.

Ventajas: Great

Desventajas: Everything thing is fine

Ventajas: Yes

Desventajas: No

Ventajas: much better than average food

Desventajas: shorter length flight but maybe little can be done,

Ventajas: Services

Desventajas: No, all good

Ventajas: Comport seating

Desventajas: Food quality needs to be improve

Ventajas: Crew, food, comfort, entertainment and many good things

Desventajas: I love everything

Desventajas: The seats on the plane had ample leg room, even in economy. The service was excellent. The staff was very polite and efficient. All of this made for a pleasant experience even for the long trip. Thank you Korean Airlines. I would recommend you to all traveling overseas.

Desventajas: Flight cancelled

Ventajas: El.asiento y las peliculas eran buenas!.

Desventajas: Long haul flight made pleasant by KLM

Desventajas: The flight was cancelled and had to be rerouted on United Airlines.