Hilton San Francisco Union Square

Reservé una habitación doble pero nos dieron una habitación individual.

Stayed for Business. Overrated

Clean, decent amenities. Staff was friendly

Arrived early before check in. Said I would get a text when room was ready. 3 hrs later I walk up to desk and my room had been ready for over 2 hrs. When I asked about my text they just said "sorry about that". I kinda thought it was a weak response. Then I get a text asking for feedback so far and I relay the check in issue and the horrible pillows we had and again I just get "sorry" with out any offer to make it better.

Five minutes upon entering our room , there was another couple who entered. Apparently , the front desk assigned the same room and key card to different guests. After 15 minutes a guard came , checked the situation and assured me that everything was taken cared off. We went out to have dinner but when we came back we couldn't enter our room . I checked with the front desk and said the key card was de activated. We were never informed of such

It was okay

The room was clean and modern and quiet

The A.C. Barely worked the room was at 75 when we walked in and barely goth to 69 by 3am. The bathroom doors didn't close all the way and the lock didn't work, no vent fan.

Hilton has lost its touch

Location

Air temperature is controlled by the front desk. You will need to call them to adjust (really, are we in the 1970s???)-unbelievable). The air condition smelled like mildew and gave me a headache the following day. My roommate kept coughing the whole night which we suspect was due to the mildew coming out of the A/C vent. Bathroom floor was not cleaned. Found gross hair (and other too gross to mention) on the floor. Corners underneath the sink have dust balls. the bathroom toilet plastic seat was burned that it looked like you poured acid on it. I cannot believe they have not replaced it. The electric plug in the bathroom is not secured and about to fall off, the hair dryer would not turn on because of the faulty plug. (Again, really????) So disappointing as when I think of Hilton, I think safe, clean and decent...not the SF union square. Front desk was very unfriendly. No welcome or "enjoy your stay" greeting. He couldn't find our reservation. When I showed him the confirmation number, he gave me the look and said "oh that's hotel.com's"...whatever that meant. As if he was treating us 3rd class as we had not booked it directly with them. After a few minutes, he finally found our reservation. Again, very unpleasant.

It was ok

The hotel was clean and upgraded.

The A/C in my room was broken and it took about 3 hours for someone to come in and fix it. The room was stuffy and hot. We left to go get a bite to eat and returned to find out that they had not fixed it nor were we getting another room. Just off of the staff interaction I most likely would not return.

Ubicación

Habitación antigua, no muy limpia, ni frigorífico o mini bar en la habitación, moqueta vieja, antigua.

Mediocres en el mejor de los casos

La cama era cómoda, la chica de la limpieza era muy amable y servicial.

El hotel era demasiado caro para empezar y como nos registramos en el hotel, nos animaron a cambiar por 70 dólares adicionales por noche por algo que no parece una mejora. La habitación en sí no era lujoso de ninguna manera. Nos pareció que no podía escapar con nada, porque estaba justo en el centro de la ciudad. Las largas colas tanto para el registro y el desayuno "continental" no eran muy prácticas.

Complejo de 2 estrellas.

El personal era amable

La habitación no estaba muy limpia. Starbucks en el vestíbulo cerrado pronto. Tuvimos que caminar hasta la torre 3 para llegar a la piscina, no vale la pena. No te alojes en las habitaciones con vistas al aparcamiento. Parece que es donde son las fiestas. Era tan alto. La gente gritando desde la calle. Espero no volverme a alojar aquí de nuevo para el trabajo.

Hotel demasiado caro, habitación sucia...

El vestíbulo y el conserje agradable

La bañera tenía agua que no corría, lleno de pelos en el desagüe. no fue cool tener que llamar a mantenimiento para tratar de tomar una ducha después de un largo día, el chico nos dio una actitud por la llamada y terminamos la limpieza casi a medianoche. Aparcamiento caro para una noche de estancia, casi $60!

Como si estuvieras en la estación de autobuses

Hay un Starbucks en el vestíbulo

Personas. Por todas partes

Las habitaciones necesitan reformas

El vestíbulo y el ambiente, llena de gente de negocios, wifi gratis, y Starbucks, así como el restaurante

La habitación olía a esas habitaciones donde solían fumar hace mucho tiempo. Además, el baño y la habitación se veían viejos.