Soma Bay hoteles

Ventajas: food was amazing, staff were outstanding

Ventajas: everything

Ventajas: Pool and overall hotel facilities were great

Ventajas: Staff were great and friendly Food is excellent

Desventajas: They need more evening activities & entertainment

Ventajas: la habitación era muy bonita y cómoda, el baño estaba impecable. el hotel es muy tranquilo, ideal para descansar. El sector de reposeras y sombrillas esta dividido en dos, de un lado familia con niños y del otro matrimonios con hijos grandes o adultos solos. el personal tiene muy buen trato

Desventajas: la habitacion no tenia bata, pantuflas ni el servicio de ketle para calentar agua. Cuando hice el reclamo me enviaron todo al cuarto sin inconvenientes

Ventajas: Staff Food

Desventajas: That they charge kids above 6 And they cancel the free beverage that was daily refill in the room

Ventajas: Very beautiful hotel! All the staff very kind and friendly! Food very good! Wonderful place to can relax! Meya meya!!!

Ventajas: La simpatía y cordialidad de todo el personal. Salvo el detalle arriba apuntado, Excelente la calidad de todos los servicios !!

Desventajas: Que no hubiera, durante mi estadía, un restaurant a la carta abierto. Todos estaban cerrados por vacaciones. A la noche, no teníamos opción: era el self service o un aperitivo en el bar.

Ventajas: The food was amazing

Desventajas: My worst vacation ever, it starts with a different room from what I've booked then insects on the bed then a not working air condition and a useless minibar and finally someone working with an electric drill in my room's wall from outside while my 1.5 years son was sleeping. Really it was annoying hotel and all what i received from the hotel management that i can have a late check-out and a discount next year.

Ventajas: Rooms and bathroom are very clean, food is excellent, lagoon was very funny, and sea view room was great.

Desventajas: Some restrictions from the stuff, they want to apply the rules whatever the situation. No Animation team

Ventajas: Service, food, facilities

Desventajas: A bit pricey

Ventajas: The hotel had a great variety of food in both breakfast and dinner overall the hotel was really clean including the room and public areas in the hotel , all staff are treating all guests equally and politely and if you would ask them for any request they would instantly do it .

Desventajas: I didn't like that the hotel didn't have anything to do at night expect the live band that is available in the bar inside the hotel , they didn't have any sports at night for example cycling etc.. they only have water sports .

Desventajas: The only thing that was not suited for us as a family was that it didn't have a beach where my kids (1yr and 5yr) could run around, build d

Ventajas: The trip to Luxor was good.

Desventajas: You have to pay for playing billiard in the bar! Food is really bad sometimes we just could eat bad pasta. Food and drinking is expensive as Germany.

Ventajas: Everything was amazing. Hotel staff are very polite, decent and helpful. The location is out of this world with the beach and jetty. Food was exceptional. Would definitely be back :)

Desventajas: There is nothing to dislike, but they dont have a sandy beach for kids to play or adults to enjoy a shore. Even though they have a great reef area for snorkeling and diving

Ventajas: The staff

Desventajas: Far away from activities in hurgada. The limousine to Hurghada at the hotel is very expensive

Ventajas: The general atmosphere

Desventajas: to play billiard you have to pay

Ventajas: Instalaciones y facilidad para kite y buceo

Desventajas: Billar de pago y precios muy elevados vs la media en Egipto y otros hoteles

Ventajas: The staff is exceptional friendly professional more than great.

Ventajas: Great relaxation areas and pool.

Desventajas: They did not have transport options to and from the airport for people traveling alone. I had to find a driver from outside and I ended up having a bad experience.

Ventajas: Perfect place for active travelers! Snorkeling, scuba diving, yoga, kite surfing, wind surfing, SUP, quad bikes, swimming with dolphins and more :) Delicious, fresh and creative meals, friendly staff and great chill places to relax. Definitely will come back!

Desventajas: Probably not the place for people looking to spend their entire holiday beach-side in a lounge chair or families with young kids. No direct swimming access from the beach due to the wonderful coral reefs directly off shore. You have to walk to the end of the jetty (about 7-10 minutes) each time you want to take a dip or swim in the sea.

Ventajas: Location to house reef. Cleanliness and atmosphere. Beach dinner

Desventajas: Food was mediocre. Desserts were poor. Husband and I got sick from something we ate???? Costs for drinks and water are high! Add on costs for pool and activities... Expected some entertainment / night show/activities...

Ventajas: El ambiente muy bueno. los camareros, en especial Fady y Mohamed muy simpáticos. Cada noche era diferente. espectáculos, barbacoas, películas al aire libre.... delante tienes el arrecife. lo único que la zona kite tienes que coger un bus que pasa cada media hora (gratis) si la zona kite estuviese al lado sería perfecto jejeje. la wifi va genial! en todos sitios!

Desventajas: El hotel está lleno de alemanes y por tanto el idioma predominante es ese. no hay problema si quieres hablar en inglés, pero por ejemplo las películas nocturnas están en alemán... pero vamos es lo de menos.

Ventajas: Staff, location, service, guests, facilities

Desventajas: Food variety, or lack there of

Ventajas: Kind staff.

Desventajas: The safe is not... safe! I have kept my wallet and passeport locked inside the safe during all the stay, but I've discovered that all my banknotes had disappeared at the airport! Be carefull.

Ventajas: Food was good in the main restaurant as well as the restaurant chef and staff were great... The a la carte restaurants food was really good as well.

Desventajas: Water Park timings were not suitable (big breaks) or the slides were closed most of the times for maintenance and the slides staff were lazy to guide us through the ride, also the crazy river operated twice a day only for 30 minutes and some times the waves didn't work in the river during its operational time. Amusement park (Luna park) operated in the evening only for 3 hours and with an extra charge for adults. Main restaurant food was good, but the snack bar by the pool was satisfactory, not much of varieties and most of Cola vending machines were not working properly. Rooms were big and good but the Room service didn't provide tissues, the liquid dispensers was empty in the bathroom, the used coffee cups were not changed or cleaned during the whole stay.

Ventajas: La atención del personal. Las instalaciones.

Desventajas: El traslado de regreso, fue impuntual. La persona de recepción no estaba en tema, no sabía a quien llamar. Y no nos dieron la caja de desayuno prometida (salimos a las 3AM del hotel).

Ventajas: Room space, aqua, pool, animation team, parties, staff, safari, snorkeling and diving.

Desventajas: No elevator, lighting in the room, old room furniture

Ventajas: Entertainments and quality of food

Ventajas: Everything was great

Ventajas: Everything is beyond imagination. Fascinating & outstanding place.

Desventajas: No elevator at the aqua park.

Ventajas: Nice staff, amazing food

Desventajas: Nice Aquapark

Ventajas: Food and facilities

Desventajas: Room's corridor is unconditioned

Ventajas: -All staff was very good especially Mahmoud from the main reception. - Food -The Aqua

Desventajas: -Rooms are not clean properly especially bathrooms.

Ventajas: Staff .location and services

Desventajas: Taste the food

Ventajas: Staff and beach

Desventajas: Food

Desventajas: The hotel is old. A little bit

Ventajas: The food is great and restaurant is lovely

Desventajas: The price difference from half board to all exclusive is a bit expensive

Ventajas: Third year in a row. It has everything I’m looking for. Perfect sandy beach, nice scenery of the water and mountains, nice breeze, best kitesurf spot at point break, allinclusive package is affordable, my daughter enjoys the pool and variety of food anytime of day and also it displays entertaining shows at night. You get invitation for different cuisines Lebanese and Thai. The staff are super polite and helpful. I’m definitely going again.

Desventajas: None

Ventajas: Food is really good as it has so much variety and very good taste

Desventajas: Needs some maintenance especially at pool area, lobby elevators and surroundings.

Ventajas: Excellent Location Professional staff Good Rate Clean Rooms Super Great Food

Desventajas: Nothing at all

Ventajas: Just perfect

Desventajas: Nothing

Ventajas: the sea the rooms and the hotel are clean

Desventajas: 1- I booked sea view ,actually our rooms pool view and the sea hardly we can see it far away behind the palm trees. 2- The service was very bad ,no response from waiters in restaurant ,more over the guy usually has sad face ,I heard another British guest advise him to change the sad face. 3-My nephew (came from UK ) had a severe food poisoning , her father and also my sister . 4-no service on beach like other hotels.

Ventajas: Hemos estado 1 semana para hacer kite y aprender kite nuestra hija. Condiciones perfectas. Buena comida.Todo perfecto. Muy recomendable! Han construido nuevo terminal en Hurghada, todo mejor organizado que hace 5 anos.Transporte al hotel 40 min. Todo easy!

Ventajas: The beach was great.. great food variety and taste

Desventajas: The service response was very very slow.. I had to call the reception or housekeeping more than 3 times to get what I needed

Ventajas: Muy limpio la atención del personal perfecta en especial los encargados de Booking.com ( Assem y Ahmed), la playa privada perfecta para poder hacer snorkel, el bufete con muchísima barbaridad, en conjunto un 10.

Ventajas: would recommend you to visit this nice relaxing beautiful hotel

Ventajas: Stuff was good on the sea and housekeeping

Desventajas: Stuff was not good at the main restaurant and the reception

Ventajas: Las instalaciones son suficientes, buen servicio del personal y amabilidad. La piscina y la playa son limpias y geniales. Buena cerveza y cocteles. Hay variedad de comida pero podrían mejorarla.

Desventajas: Las sillas de sol en la piscina son escasas, deberían poner muchas más. Si bien los shows nocturnos procuraban mostrar diferentes matices, les hace falta trabajo y preparación, eran muy mediocres. Compré el servicio de wifi en todo el hotel, y no servía para el precio pagado. Fue muy incómodo que personas que trabajan en el hotel hicieran comentarios peyorativos frente al país de origen de sus visitantes (en mi caso Colombia).

Ventajas: clean, beautiful resort with nice well. kept facilities, beach , pools, rooms, restaurants all was really nice, a big thank you goes to the staff especially Mr Assem who was always there and helped us in all of our requests and even gave us better rooms :) we are really happy to spend our holiday at Prima Life Makadi , hope that we are able to come back soon.

Desventajas: all was satisfying nothing to complain about

Ventajas: Many thanks to this professional team, Mr. Assem at the Reception, Waael from Room service team, and all Life guard team; they are professional and really doing their work in a very professional manner, Restaurant is very good, Variety and tasty. They are clever, creative, and helpful and the most important thing, they are smiling all the time.

Desventajas: nothing important

Ventajas: The Area and space of the room. The hospitality of the staff. The beach is very good.

Desventajas: No variety of the Food specially the lunch was not good at all. Housekeeping’s standard was not high, my room wasn’t clean for whole day no body has checked the cleanliness.

Ventajas: Friendly staff, very quick to get you anything you need or anything missing. Clean environment and an overall great experience

Desventajas: N/a

Ventajas: Sandy beach Some snorkeling Friendly stuff

Desventajas: Food Maintenance for rooms

Ventajas: very good

Desventajas: animation team

Ventajas: pools and food are ok. animation team are very very friendly. reception staff and security at night were very helpful.

Desventajas: some of the reception staff are not qualified enough to deal with customers but others were very helpgul and cheerful like Emad if i remember his name right. there were almost nothing to do at night after the show so i went there for socializing and relaxing i couldnt find enough activities to do so.

Ventajas: Staff was very helpful , co-operative , beach and pools were clean and well organized , variety of food represented at restaurant , bars around beach and pools was very good . overall was great Experience .

Desventajas: wifi connection as it is working only in the hotel lobby . that is the only negative thing.

Desventajas: Toilets with external bedet

Ventajas: The room is very clean ..the staff is very helpful..the food is delicious..especially the bakery and the desssert.. the beach is just amazing

Desventajas: I need smoked salmon daily on breakfast :D

Ventajas: Quite & clean & food and most important relaxing

Desventajas: Entertainment shows not enough

Ventajas: Playa e instalaciones. Buena comida, muy variada

Desventajas: Nada. Todo magnífico

Ventajas: The staff was very friendly.. the food was really good.. The beach is not rocky

Desventajas: My only concern is the location of the beach is about 1 km from the hotel they have a shuttle bus every 20 minutes but it is not that practical specially when you have kids..but the beach is not rocky

Ventajas: Staff was great and helpful Beach was good

Desventajas: Food varieties were good but needs to be improved -fish types weren’t changed during my whole stay- and taste also was not that good. Toilets are not suitable for Egyptians. Nothing to do in the evening as there’s no animation team or any activities in the night. Water was not included in dinner if you booked half board.

Ventajas: Staff was friendly Beach is quite and clean and also was the water

Desventajas: Food varieties were good but needs to be improved -fish types weren’t changed during my whole stay- and taste also was not that good. Toilets are not suitable for Egyptians. Nothing to do in the evening as there’s no animation team or any activities in the night. Water was not included in dinner if you booked half board.

Ventajas: The breakfast is very good and the hotel locatiob is amazing

Ventajas: One of the most amazing hotel I have ever stayed with my family and friends,,thnxx for every thing ❤️❤️

Desventajas: Nothing

Ventajas: Hôtel increiblemente bueno..vistas al golf. Todo incluido de lo mejor que he visto con una calidad y variedad muy muy alta. Personal muy simpático .. todos los servicios buenos y limpios. Chiringuito de la playa que evita volver al hotel para comer

Desventajas: La playa un poco lejos (trayecto en miniautobus de 5 min). El centro de buceo orca carisisimo y muy complicado para bucear tranquilo y con simpatía.

Ventajas: Everything

Desventajas: Nothing

Ventajas: Everything,, staff were super excellent, hotel is very clean,, the food at breakfast and dinner buffet were very delicious..

Ventajas: Every other function apart from the room service

Desventajas: The room service was too bad. There is someone called Marina.. All her work is to answer the phone as a room service and always neglecting your needs.. She even told me that the refrigerator is naturally not for cooling drinks... When i complained about it.

Ventajas: Staff are very friendly and professional whether at reception, room service, or restaurants. Food is excellent, room is clean, landscape is beautiful.

Desventajas: The air-conditioning is very poor around the place. I have booked the presidential suit for 3 nights, they came for AC maintenance 3 times without success. I found out they are using water based AC not ferrion based one, which is not efficient during summer at middle east.

Ventajas: The hotel location makes a very nice and sandy beach with a few coral spots allows for snorkeling. The view from the superior rooms are beautiful, parking is free.

Desventajas: I didn't like the staff one bit, very unprofessional, very rude. They will talk back on everything u say. Mr. Nabil the reservation manager is a trouble maker who doesn't appreciate a guest or a family. Also you would see all the hotel managers eating with you in the restraunt with their uniforms which i found a bit akward and unprofessional. The food tasted very bad, no variety at all. And the beach bar is always crowded and a long line infront of it, the pizza there is made with the pasta sauce which is disgusting, also the drinks are always warm. Also its very hard to find a spot on the beach, most of the beach spots are reserved for 50 euros a week. Its frustrating to pay extra for something the should be included with your rate. The pool is very dirty, the side walls have a yellow scum or grease where the water levels. They close the pool and the beach around sunset.

Desventajas: Fix all of the shades on the beach

Ventajas: The resort is really nice and big enough for a night stroll after dinner. The beach was really nice, sand and corals alternate allowing to simply swim or to snorkel if wanted. The diving centre has real professionals who know their job and took us on a great snorkeling day tour.

Desventajas: Vendors on the beach can be very annoying, occasionally they would tend to ignore the red flag which meant we didn't want to be disturbed. The food variety was good, but unfortunately the quality wasn't that great. I mean, the food was tasty but perhaps the meat wasn't that fresh in general. None of the outdoors area was smoke free, very hard for us non smokers to enjoy a meal or a drink outdoor.

Ventajas: Best resort in Makadi Location is amazing! Beautiful corals for snorkeling lovers, great food variety, professional staff especially restaurant staff, everything about Fort Arabesque is perfect. Highly recommended to anyone who wants to have a relaxing vacation.

Ventajas: The staff friendly and beach

Desventajas: Nothing

Ventajas: Discipline, friendliness, cheerful, and always willing to help

Desventajas: Nothing

Ventajas: Ubicación, playa y arrecife de coral, diving center, personal, comida, el sistema del todo incluido que lo era de verdad, no como en otros hoteles. Y la relación calidad-precio.

Desventajas: El sistema de reserva de las tumbonas en la playa y que el gimnasio fuera de pago.

Ventajas: Clean, courteous staff, good beach amazing sea

Desventajas: Most Parasols were booked by the time we got to the beach despite no one using them. One of the pool in need of attention

Ventajas: Personal, playa, reef, centro de buceo, comodidad de las habitaciones, limpieza, relación calidad-precio. En general, todo. De los mejores resorts de este tipo en los que he estado en Egipto.

Desventajas: El sistema de reserva de las tumbonas en la playa. Hay que ir a las 4 en punto para reservar y pagar aunque nosotros no lo hicimos y siempre nos encontraron un sitio. El gimnasio era de pago y creo que no debería serlo.

Desventajas: A bit far from Hirghada

Ventajas: Breakfast is very poor and choices are very limited

Desventajas: The staff didn't meet my expectations

Ventajas: Location Rooms were good

Desventajas: Food is very poor quality

Ventajas: Stuff are great. Khaled from reception Hisham from room service Islam and Mohamed Ali from restaurant

Desventajas: Food Quality & variety

Ventajas: The staff are very helpful and the view is incredible, beach is amazing , the breakfast has a lot of varieties with high quality. We really enjoyed our stay

Desventajas: Must have a half board room as prices in the available two restaurants is a bit high For a family and the hotel is located 40min from the mall.

Ventajas: Amazing view , helpful staff

Desventajas: There is not too much activities for kids, bathroom kit not enough for 2 person

Desventajas: I booked half board and the food was not up to standards at all.

Ventajas: Rooms are clean.

Desventajas: Bathroom wasn’t fully equipped. Pool needs a lot of restoration. Staff needs more training as a five stars property. Food could be better.

Ventajas: Just the view

Desventajas: It's a big hotel only the staff Not distinct The hotel needs a lot of maintenance

Ventajas: Staff was extremely friendly Hotel is very clean

Desventajas: Facilities need renewal and some new ideas for entertaining

Ventajas: Location

Desventajas: Old building, the food material was very poor, some of staff not professional while treating with gusts, not allowed to Muslim laddies to using the pool and they request me to go to another hotel (Stella di Mare Garden) if I want to use the pool and this against Egyptian low.

Ventajas: The quality and variety of the food was very good. All the stuff were very friendly. The house reef is awesome. You will like the pool so much. At night you will also enjoy your time. I recommend this resort for your vacation you will like it.

Desventajas: Nothing it is a perfect place for your vacation

Ventajas: Staff were very friendly, happy and always smiling. Food selections are great. Pool was superb and we really enjoyed it. Sea was great which allows you to do a quick snorkeling and enjoy the view of lovely fish. Animation team is professional. Overall experience, it was worthy and enjoyable.

Desventajas: Reception staff were a little bit tough in responding to requests, sure there is a better way to respond to a customer’s request but maybe this due to work overload.

Ventajas: food good and clean. The beach very nice and good pools.

Desventajas: The staff in the reception ( supervisor HAYTHEM) very bad employ and hate Egyptian his handling Very disgusting. the room is not clean because they have insects. Very bad value of money.

Ventajas: Mahmoud the waiter. The piano diving crew especially Waleed. Our bedroom cleaning guy. Room was always spotless clean towels every day and clean bed linen. The Taj Mahal restaurant and the Lebanese one at Stella Gardens. And last but not least the house reef is spectacular!

Desventajas: That the mini bar was not included and that you were chased about by sales reps trying to sell you trips, spa treatments etc.. All day every day. Too much!! Also that there is no ATM in reception, you have to travel to the main gate by bus everytime you need cash. I know its not part of the hotel but stay away from the Egyptian essential oil shop run by Osama. It's a complete RIP off! The bottles are filled with a tiny amount of oil and the rest is water!! Don't know how he did it but he did. We spent €185 in his shop. BEWARE!!!

Ventajas: I absolutely loved the warm and welcoming staff at Stella especially the wonderful Mr. Hany Nagy who was so gracious to myself and my family. The food and ambiance was also incredible. I would definitely recommend this resort to everyone. Lots of entertainment and beautiful views and lovely pools. I will definitely be back again.

Ventajas: Excellent level of the kitchen, playground for children. Most waiters at the beach do not wait for bakschich to serve the drinks directly under the umbrella. For curageous snorkels there is a beautiful reef in the southern neigbouring resort but the access is not official. There are many animators here offering different activities (e. g. gymnastics, dancing, yoga etc.) As a conclusion only if you are a client oriented at excellent eating facilities or variegated entertainment for old and young on dry land you should book this resort. For good snorkelling you should go more to the South (to Soma Bay at least) and with small children you have much easier to stay directly in Hurghada.

Desventajas: We arrived after the night flight in the early morning. As check-in is announced for 2 p.m. we were asked to sit in the hotel lounge for the whole time. After some negotiation we were allowed to enter the beach at least. Anyway we were not allowed to have any light drink not even for a small child. On the contrary the payment was required immediately and a receptionist had a usual local problem with small change. However, the main bad surprise was that this hotel resp. resort DOES NOT in fact offer any BATHING FACILITIES FOR SMALL CHILDREN or generally saying for non – swimmers. The only continuous access into the sea is via the sole hotel pier which is simultaneously used for landing of different boats (1 of 2 ladders is permanently occupied]. This pier leads you to small private reef which may be a good training area for beginning snorkels, anyway the access of any non-swimmer is totally excluded. The vast sandy beach ends at the point of sea level. From here on only flat, muddy and rocky sea bottom follows. During the inflow there is a 10-20 cm depth of water suitable only for walking in water shoes as a maximum. During the outflow (which occurs several hours every day) the sea retreats from the edge of the sand beach for 200 meters. The both neighbouring resorts from the North and the South offer access into water but using even the edges of the respective beaches is strictly prohibited for clients of Stella di Mare Makadi Beach. As a substitution for poor bathing facilities for children we tried the proudly called “kids – pool” next to the hotel restaurant but in the colder days was totally empty because the water is not heated. Noisy open air discoteques up to 11 p. m. every day were also nothing extra.

Ventajas: Room service (cleaning) was excellent (Hamed)

Desventajas: Heated pool, only heated one day. Two calls after 10 pm to move my car Singer parked beside me and crashed his door on my car (he had 20 meters free...) Visa payment failed twice Gym very poor

Ventajas: An all inclusive resort, food is good and the diving at the house reef is excellent. I would recommend this hotel to anyone wanting a relaxing break.

Desventajas: Main bar was a little dated

Ventajas: All sides are v good

Desventajas: Nothing

Ventajas: The food was great , clean , lots of varieties ad tasty, special thanks to Gihan at the reception for her help warm and friendly attitude

Ventajas: Managers solving problems and keen to fix their staff mistakes . Next in my opinion is need for root cause solution by staff training Swimming pool Some good people in hotel staff Wide rooms Beach cleanliness

Desventajas: Restaurant staff Rooms given were nearly at the hotel entrance , far from everything , it seems always need to check with any hotel before accepting the room Value of money Room service need follow up Phone not effective from room , no hotel internal number lists , and reception number not answering No iron nor laundry contact , as promised in hotel description

Ventajas: Food ,pool,beach very clean

Desventajas: Take more than 4 hours to check in

Ventajas: Aqua, beach, clean room, helpful staff, good animation

Desventajas: All inclusive system very poor, food nead to be improved specially breakfast,

Ventajas: The beach

Desventajas: Rooms and foods

Ventajas: Everything was great, the staff was professional and friendly, the sea was great

Ventajas: Wonderful beach Entertainment activities superb Very helpful staff

Desventajas: Wifi was very poor Food can get better

Ventajas: Animation team

Desventajas: -Stuff unfriendly -Food so bad , no variety at all all days same food & Luch same as dinner (so poor & untestable) -mr. Mohsen at restaurant was so unfriendly -not professional stuff -pool poor - room not comfortable -late so late check in -ask me to show them my kids birth paper to check them age (i didn't see this at 3stars hotel not 5 stars) -bathroom so poor & smell all time bad - ( egonela) every where it was in healthy

Ventajas: Rooms is good

Desventajas: Stuff not friendly , food is so bad , restaurant is so bad and not clean

Ventajas: 1-pool / beach are big,clean and you can easily find place to sit. 2-Animation team are friendly.

Desventajas: 1-Food is terrible and you have to wait 30 min in line to get certain types if food. 2-Restaurants are hot"specially the one near beach) and catering service is the worst i experienced "no plates,forks,spoons" 3- No shampo,shower gel,body lotion in rooms so you have to bring your own. 4-Towels for pool & beach some times not available. 5-Rooms furniture need renovation. 6-No welcome fruits in rooms "maybe only for foreigners" !!

Ventajas: Friendly staff they mad our stay great especially Mr.Ahme Ibrahim from the reception , the food was delicious , the pool is big and favorable for all , the beach was amazing , sure we will come again

Ventajas: Staff was friendly specially Mohamed Abdel Monem from front desk and Osama Wadie from Resturant staff

Ventajas: The sea and sand we're good at that location.

Desventajas: Staff were very inexperienced and rude, I think because management does not follow on their work and progress. Do not be fooled that they are a 4 star resort they deserve at 2 star only to be fair. Animation team seemed like they don't want to be there. Club at night is really bad. The entire stay was boring for us.

Ventajas: Animation team,cleanliness,staff

Desventajas: Beach full of Jelly fish, no food variation,

Desventajas: the beverages

Ventajas: La atención del personal, siempre predispuestos. La playa del hotel y sus servicios: variedad de restaurantes, espectáculos nocturnos.

Desventajas: Todo estuvo muy bien.

Ventajas: Animation Team

Desventajas: foods Space of room

Ventajas: everything

Desventajas: nothing

Ventajas: every thing special thanks for staff , Mr.walid Awad& animation team

Desventajas: Nothing

Ventajas: La playa

Desventajas: La comida

Ventajas: Clean. Friendly staff. Amazing beach.

Desventajas: Dinner food , animation team and the tiatro seats.

Ventajas: the extra-ordinary hospitality and staff attitude

Ventajas: The hotel facilities (pool, beach, restaurant and lobby) met my expectations. I appreciated receiving a phone call from the management to ask if I have any concerns. The hotel location in Soma Bay is great, giving the hotel an extra advantage over other hotels in Hurghada and Sah Hasheeh.

Desventajas: The room service was poor on the second day of my arrival. It only improved after several complaints during the day. One of the staff told me the delay in room cleaning was due to welcoming too many guests on that day! There was a delay in the response time for an emergency request for room service after hours. The room service number did not answer, and I had to call the reception twice to resolve the issue. Many of the staff are friendly but some are not and do not show any hospitality to the guest. I see this a management problem. This is not a soft skill that differs from an employee to another. Rather, it should be one of the core qualifications of employees working in a five stars hotel.

Ventajas: The service was great. They accommodated us. The hotel is nice with several amenities.

Desventajas: My only complaint. For younger couples it’s a little far out of center city. This hotel is great for families.

Ventajas: Quite and relaxing

Desventajas: The food & the room service

Ventajas: Staff are friendly and helpful

Desventajas: The worst food i have ever had in a 5 stars hotel

Ventajas: Room service persons very helpful animation team and night show are excellent.

Desventajas: Poor and limited food quality and iteums. The stuff was trying to help but finaly you did not get your service I booked 2 rooms they spend 1 hour trying finaly they put my kids room in another building the beach is not like Hurghada beaches it is like ain sokna beaches.

Ventajas: Friendly animation team Entertainment

Desventajas: Lack and the expense of the transport to surrounding

Ventajas: Nothing

Desventajas: The service was poor, the room was tatty. The so called all inclusive had so many rules that I could hardly call it all inclusive. The buffet food was practically inedible. A member of staff walked into the room before 9am and woke us up as they were supposedly counting numbers of people in the room. This made us feel so uncomfortable and unsecured in our room that we checked out and found alternative accommodation for our remaining nights. In no way was this hotel a 5 star hotel. I was sorely disappointed.

Ventajas: La comida muy bien , variada y bien cocinada, continuamente te ofrecen extras para que subir importe, bajo supuesta gratuidad, no limpiaron la habitacion en cinco dias,no reponieron el minibar en ningun momento , ni toallas limpias ni limpieza de ningun tipo..

Desventajas: La limpieza , el trato es cordial solo si dejas tu dinero extra.

Ventajas: The property is fine, the staff are very clean and hard workers. Food is okay not a lot of options.

Desventajas: it’s not located in Soma Bay the compound itself. It’s in Safaga. The All inclusive hard is not worthy of the money, as drinks are really bad the deserts buffet is not good at all. The receptionist is not a nice guy “Bassem” not helpful we had an incident where we needed a Dr. and he wasn’t helpful at all as well as gave us attitude. Lastly, when we arrived the rooms weren’t cleaned well they left used mugs, towels and one of the rooms wasn’t even prepped with towels and slippers if this matters to you and the remote was missing for the TV and when we called the receptionist “Bassem” still gave us attitude the house keeping was the one who fixed and made sure we are fine.

Ventajas: The pool is really nice The shows was mostly creative and entertaining The service and room service is very good The shops there are really good with friendly sellers

Desventajas: The potato was half done most of the time The beach is mostly shallow

Ventajas: Bestes Personal!

Desventajas: All about Money

Ventajas: Overall facilities and layout, big resort with quiet parts so one could relax and enjoy the offerings at the same time.

Desventajas: Air conditioning was too noisy and difficult to adjust. The id bracelet was very uncomfortable and had sharp,edges!

Ventajas: when our luggage was lost in another country, the hotel staff provided everything we needed: dental kits, shaving kits, T-shirts with the hotel logo, everything to make us feel comfortable! Thank you very much for all the hotel staff! for a terrific and comfortable stay !! the best staff!

Desventajas: Nothing

Ventajas: The location is stunning hotel right on the beach. staff extremely thoughtful and helpful. Modi who runs the snorkeling boat trip was amazing and the day was fantastic from beginning to end. the crew where very friendly and the food was 10/10. we booked 2 massages which we loved and the spa area is clean and welcoming.

Desventajas: the food was awful, no variety and tasteless. really let my trip down. our bed was rock hard and uncomfortable. not much entertainment but the animation people really tried.

Ventajas: Friendly staff Very clean Supportive staff

Desventajas: It has some flies on the beach

Ventajas: Every thing was perfect could not have wished for anything better

Desventajas: We booked the airport transfer to the hotel through you web page and paid for BUT NO ONE WAS THERE TO PICK US UP we had to pay a local taxi to take us the 85km to the hotel this was not a good start to our holiday

Ventajas: Very nice and cozy, excellent beach Good food

Desventajas: Nothing

Ventajas: Excellent beach Very good landscape Good food

Desventajas: None

Ventajas: Beautiful hotel, amazing beach bar, lovely pool. Nice bright white rooms ( although think they are being redone ) comfy bed and great staff throughout the hotel, from the bell boy at check in, restaurant staff, bar staff and cleaners.

Desventajas: Could maybe take care of the seating area by the pool a little bit more, only saw it this morning on check out. Tea and coffee in rooms would be Great, although we were given a kettle when we asked for one. Not the hotels fault but there is nothing outside the hotel, which is ok for us as we just wanted to chill out which we did

Ventajas: Animation team was fantastic.

Desventajas: Food was very bad, , no variety and bad taste. The pool wasn't clean.

Ventajas: Everything was great, very nice quiet and comfortable hotel with a wonderful beach with corals the staff were very friendly and helpful the food was very nice I enjoyed my stay

Desventajas: Nothing

Ventajas: The garden, the breakfast

Desventajas: We had to pay 30% of the price for taxes.

Ventajas: Stuff

Desventajas: Beach clean

Ventajas: Facilities and beach

Desventajas: Nothing

Ventajas: Main Swimming pool and beach are great. Easy and nice snorkeling directly at beach.

Desventajas: Poor animation team, no kids club activities, very limited activities for adults. Food is just okay. Wifi is available but very expensive! Best is to buy a local Sim card for a few euros instead of paying insane price for bad wifi of the hotel

Ventajas: Everything is excellent

Ventajas: The place, the food quality, the use of glass glasses and less plastic!!

Desventajas: The night show......was nothing!! Just nice a customer from Argentinien singing and the belly dance night. The music never acord to people want to dance. Also discJ has to lern what customers like not what himself like!!. The restaurant outside need more shadow places

Ventajas: Professional staff and very friendly. Very clean property. Variety of food and good quality. Child friendly environment.

Ventajas: I didn’t like anything about the property it was very poorly furnished nothing like the pictures.

Desventajas: There were no kettle in the rooms no service in the rooms and they rate themselves as a 4 star resort. The food in the restaurant at lunch and dinner was miserable. And we were trapped we couldn’t have any food delivered to the resort and there was nothing nearby when we asked for the manager at around 10 pm we were told he was asleep.

Ventajas: The staff are so helpful and Nice. The food was really delicious . I really enjoyed my stay there

Desventajas: Nothing it is more than perfect

Ventajas: Unas personas del personal eran muy amables.

Desventajas: Podría estar más limpio. Las instalaciones tienen un poco de años.

Ventajas: The beach was a fabulous sandy beach, food was excellent and well varied. The room was clean and the hotel as well. The pool was well relaxing one. Nice animation team.

Desventajas: The tv was a little out of date and a small one (14 inches), the reception and the restaurant must be more well conditioned.

Ventajas: I enjoyed my stay very much. The beach is very nice and relaxing and the food was delicious and well varied. The staff was very friendly and the animation team was active and entertaining!!

Ventajas: Hospitality and care

Ventajas: I don’t like anything in this hotel , it’s very bad in everything

Desventajas: Front office employee his name is Abd al aziz was very bad behavior he don’t know even how to work he was very bad attitude

Ventajas: -Food Taste was good -Stuff are very kind people

Desventajas: -family section Facilities are too old and out of life -show time was very poor -animation team was poor

Ventajas: The location of the property was absolutely perfect. The tide is very suitable for kitesurfing, not so much for swimming unless you are willing to walk for a few minutes in the sea to reach a suitable depth. The rooms were clean and comfortable, and the pools were very clean.

Desventajas: The food variety was minimum, we relied mainly on the salad for the first two days, but the deserts and the fresh bread were excellent. The first day we had a conflict with the reception staff due to the fact that although I booked 2 double rooms for 4 people under the same name, I still had to 'specify' that we want our rooms to be next to each other!!!! Later on, we found that because we are traveling 2 ladies and 2 guys and we are 'unmarried' they separate the rooms as far as possible. One room on the ground floor and the other on the 4th floor!!! After kicking up a fuss we upgraded one of the rooms to a bungalow (and paid for it of course )to be close to our friends on the ground floor. That wasn't the only issue; on the second day we found out that our 'all-inclusive' wrist bands do not get us alcoholic drinks, as we did not specify if we would like it soft or hard all inclusive. I explained to them in the hotel that on booking.com website it does not specify these options, still, they claimed that it is not their problem. Kicked up another fuss that how could it possibly be our fault if this option was not given to us in the first place?? After about an hour, the reception manager agreed to give us the other wrist bands and that he would fix this conundrum with booking.com website. An additional inconvenience was that they only give water bottles the first day, and then we have to fill those water bottles from dispensers outside the rooms at different locations.

Desventajas: Very bad hotel and the staff really crazy I booked all inclusive and I buy water and coffee and tea I don't know why and the room no shower gel and no water or tea or coffee Cheat people

Ventajas: The staff (waiter, bartender, housekeeping) were very nice. Good location close to the beach/sea Nice garden Clean

Desventajas: The noise!!!!! There was some kind of noise all the time. The only quiet hours were from around 2-6 am. There was music at the beach and music during meals. Even during breakfast there was some sort of annoying party music and the music at the beach was super loud and reminded me more of a techno party and not a relaxing beach. It was nowhere in the description that you would be bombarded with music all of the time. During my vacation I want to relac and enjoy nature, the sound of waves, but this was not possible at this resort. The resort is really big and there are a lot of people, so it is never quiet. The walls are thin, even in the bungalows. I could hear my neighbours arriving at 3 am at night after partying. Unfortunately smoking is allowed basically everywhere, so you are in a constant cloud of tobacco. I think 97% of the staff is male, which left me as a female single traveler quite uncomfortable. Yes, everyone was nice, but I would feel much more comfortable if there would be more women around, especially for housekeeeping, but also in all other psoitions. The staff at the reception was not very friendly compared to the bartender, waiter etc. I would also have preferred if the food at the buffets were labelled. Sometimes it said potatoe and there was indeed potatoe but also meat in it. As a vegan I would like to know what I can eat without having to ask all of the time. Labelling the food for allergies would be highly appreciated.

Ventajas: The beach is good Green areas are good

Desventajas: Noises every where Dirty and old rooms Old air-conditioning, old TV with no pure signal Low service The rate on booking is not including hard drinks The pictures are not real Food is not in good taste No snacks

Ventajas: Food not bad breakfast good no problem

Desventajas: tv. not good and our family 2 rooms different flour

Ventajas: Fantastic and safe sandy beach for swimming, children, and beach games. I have never seen better beach in Egypt. But not for snorchelling - there is no coral reef right at the hotel. For accommodation I would recommend the bungalows. Some of them face directly the beach. Very pleasant style. The restaurant is ok and the staff is very nice - helpful but not touchy. The rooms in bungalows in Shams Beach Resort are a little bit weary but they are clean and fine. Generally the place is definiteky worth the price and I recommend it especially for families.

Desventajas: I recommend to the management to replaces the old fridges - they are noisy and it is annoying by night. And the same is for old-fashioned AC. Starting from May the AC is absolutely necessary and it should be less noisy and somehow hidden so that the cold air doesn´t flow directly to the guests´ faces.

Ventajas: I back here 2nd time. Nice place with good beach, nice people make our stay pleasant. Amazing animation team, . :) Staff very kind, smiling, and with sense of humor. :) If you need something just tell them and you will get it done.

Desventajas: Fruits section need little more improvement.

Ventajas: Food was great!!!

Desventajas: Rooms are dirty.

Ventajas: Good place with good view and beach. Friendly staff.

Desventajas: Rooms without any carpets and the location is about 45 minutes from hurghada center

Desventajas: The room was different from the pictures from booking.com and the reception man told me that i had to complain booking.com