Hoteles en Northwest Side, San Antonio

Ventajas: La configuración de la piscina era genial. Nuestros hijos podían jugar mucho en los toboganes acuáticos en la piscina y me encantó el s'mores en la noche. Aunque hay mucho que hacer para los niños, era un gran lugar para adultos, también. Pasamos un maravilloso fin de semana y sin duda volveremos.

Ventajas: Fantásticas vistas de la colina, con excelente servicio al lado de la piscina.

Desventajas: Casi todo el día para limpiar la habitación. Un día ni siquiera se limpió!!!

Desventajas: Valet almost tboned my car as we were driving to self parking. He pulled out of their drive so fast. Was difficult to get the front desk personnel to pay attention to us. There were always multiple people staffing the front desk, but they would avoid looking at you and would not offer assistance. Twice I had to interrupt two front desk employees talking to each other in order to get assistance.

Ventajas: Fabulous facility in a beautiful setting. Friendly and efficient staff.

Ventajas: I did a staycation here and loved it! I love the location of this resort near the La Cantera Mall and the Rim shopping center. The adult only pool was nice, especially in the morning when it was cooler in the day and quiet. The pool attendants were very attentive in asking us for any orders we wanted. The grounds of the resort itself are beautiful. I love the back terrace as a place to sit and chat during the cool evening. There is plenty of seating to enjoy the scenery. Enjoyed a movie on the lawn one night under the stars, which was also a fun touch.

Ventajas: This place was very nice, alittle over price I think but great.

Desventajas: Everything closed very early. Bar and restaurant closed to early for this being a "stay within" place.

Ventajas: Very little below arvarage for any resort

Desventajas: Vacuum running in the halls st 1:45 am House keeping banging the carts against the walls. Double charged room sevice fee. Served cold food! Overall poor service ! No door man Very slow valet Employees were rude and arrogant not warm or friendly.. Never again will i visit nor will i recomend to family or friends

Ventajas: We were upgraded to the VIP floor! It was wonderful! Great breakfast!!! The staff were incredibly helpful and accommodating. View was amazing. The weather was cold and there were only 4 people in the pool. The water slide was scheduled to open at 10:00. I asked a young man (staff member) walking by if it would open as scheduled. It was about 20 minutes to 10:00. He kindly offered to open the slide at that moment. There were s'mores in the evening. We parked in self parking. The very attentive attendants took us to our car in a golf cart, which was really fun for our daughter and an extra chance to enjoy the views!! Wish we would have had more time to enjoy the resort. Next time we will stay longer. Some reviewers said resort was looking old. We thought it was fantastic. After renovations this resort is going to be out of this world!!!

Desventajas: We ate at Francesca's. The food wasn't anything special. My soup was cold. I said that my daughter and I would share a burger, the waiter split it for us and put it on two plates! That was a nice touch. I am picky and generally don't like restaurant food, so others may find the food good.

Ventajas: The hotel was absolutely beautiful. The surrounding landscape was beautiful to view. Actually breathtaking from some directions.

Desventajas: What we didn't like...the beds were too firm. Had a hard time sleeping because of it. Also if you don't plan to use any of the amenities, don't stay here. The reason why I say this is because you are charged high resort fee. We never used any of the amenities and had to pay this fee. The valet is a separate fee. If you park yourself its a very long walk from the parking lot to the entrance.

Ventajas: Hotel employee was so very nice. She was at the reception desk. I have never been to a hotel and treated so special as she treated my husband and I. I give her an A plus plus!

Desventajas: Nothing

Ventajas: The size of suite

Desventajas: Yes, common areas dirty, hallways covered in food and crumbs, dinning area had breakfast all over floor at 3pm, maids walked in my room at 8am, without knocking and scared my kids who were sleeping on sofa bed, overcrowded, 10 people to a room

Ventajas: the evening food and drinks

Desventajas: not really

Ventajas: Everyone was sooo friendly!!! Best stay ever!!

Ventajas: Staff was friendly, facility very clean and proximity to the hospital.

Desventajas: NA

Ventajas: Location and free breakfast

Desventajas: No

Ventajas: Convenient

Desventajas: No

Ventajas: Customer service, Cleanliness, Food was Exceptionally Good.

Desventajas: Everything was great. n

Ventajas: Very clean, very safe with protected parking, amazing dinner/snack meal and breakfast, free soda with plenty of seating inside and a lovely atrium. Check-in was quick and customer service faxed business documents for me. Efficient computer room as well.

Ventajas: Nice place. nice complimentary breakfast, drinks, dinner. Enjoyed my stay!

Desventajas: Not really

Ventajas: The popcorn machine and the location. Restaurants nearby without having to drive.

Desventajas: Parking pass required to park in the parking lot. Hotel just did not have that feel of being a three star hotel. Felt more like a two star level. Evening beer was flat bud light out of a pitcher. Most other Drury's I have stayed at served cans or bottle

Ventajas: The desk clerk at check-in was great!

Desventajas: No

Ventajas: Decoración moderna

Ventajas: Me encantó la ubicación. Estaba cerca de todas las principales atracciones en San Antonio.

Desventajas: Es más un hotel de negocios. No necesariamente hecho para familias pero fue ideal para la mía.

Ventajas: The rooms were exceptionally clean, no hidden dirty sheets.

Desventajas: Housekeeping stole our bluetooth speaker. When we went to report it another hotel guest was reporting a similar issue.

Ventajas: The lady at the front desk was very nice, and the bed was comfortable.

Desventajas: Was not told that the breakfast was not free and would in fact be $10 for each adult until after we had already gotten food and sat down. If it's not complimentary then that should have been stated. They also gave up the room I had paid for and put me in a handicapped room, which she said was a step above what I paid for.. way too expensive in my opinion.

Ventajas: Nos gustó lo limpio que estaba. Me hizo olvidar el ruido del aire acondicionado que estaba en nuestra habitación.

Desventajas: El aire acondicionado era demasiado ruidoso y me mantuvo despierto un poco por la noche. El desayuno no era muy elegante, pero es mucho mejor que tener que salir y buscar un lugar para comer.

Desventajas: A corner of the room smelled like if some one was sweating off query and placed it in a jar for other people to smell; it smelled horrible. I sniffed around and noticed it was coming from a white spot on a furniture piece (a small cube that served as a seat). The spot looked like dried body fluids. Before I discovered where the smell was coming from, I had placed some shorts, which I use to sleep, on top of that cube while I got ready for bed. When I got the shorts, I noticed they were drenched in that same, horrible, smell; that made me feel like if the rest of the room was just as dirty. Not a good experience.

Ventajas: We stayed for the weekend for a Fiesta Texas trip. I found this location to be very clean and modern. Separate shower and toilet rooms were a plus in our double queen room. Pretty decent space for our family of 5. The staff was really helpfuf and nice. Kevin at the front desk even helped us with some 50% off coupons for Six Flags which came in handy. Overall good experience.

Desventajas: My biggest complaint was the breakfast. Now I didnt expect waffle house quality but goodness. The eggs were absolutely inedible tasted like rubber literally. Really long wait for waffles but thats normal.

Ventajas: Spaciousness of the room

Desventajas: Suites only on bottom floor - as per what I was told at check in by Mohammed....shorty cleaning of the room (only made the beds, but didn't leave new towels or take out the trash - even left wet towels on the floor)....front desk personnel were under the impression our room was vacant when we checked out....this last part is not the hotel's fault, but it seemed like the family upstairs was having a tumbling competition every morning that started at 6:30....

Ventajas: Great price for what you get. Very comfortable and modern room. Great breakfast, no trouble with parking and we got in really late. Convient spot, easy to get to off highway and easy to get back on. Close to SixFlags.

Desventajas: Room location was a little noisy. We were placed right by a service room and the doors started slamming at 730am.

Desventajas: 5 hours after leaving for dinner, came back to a completely flooded room. A pipe burst above us and was leaking everywhere. The floors were soaked, hair straightener and makeup on bathroom counter were ruined from a second leak above the sink/counter. Told the night receptionist and his response was "sorry, all I can do is give you a new room. Nothing else". The staff at checkout the next morning was courteous and cleared our entire bill, but I'm very upset with how unprofessional the situation was handled at night when we discovered the problem. I'm a fan of Marriot but will not be returning for a long while.

Ventajas: Absolutely nothing

Desventajas: WORST HOTEL DO NOT STAY HERE! THE STAFF, RAL AND LUIS ARE LIARS. We came last night with our 5 year old. It took 45 minutes to check in. We finally do and there is pubic hair on the bed. We call the front desk, Luis said he was alone and would call us back in 10 minutes. We waited, 30 minutes went by...nothing! We go downstairs Luis says I can't change the sheets because I'm alone and that we would have to wait 30 more minutes until someone else came in for a shift change and then he could help us. He said he could not give us another room either. And we paid for a King bed with a sofa bed. No sofa bed and no King bed. We say no we can't wait that long it's already been an hour and half. Our son needs to go to bed and this is not ok. We will go somewhere else and we need a refund. He says we don't do refunds, the 3rd party you paid can only do that. LIES! He said he checked us out and the 3rd party would see that so they would refund it. He then tells a housekeeper who is cleaning, hey I need you to watch the front desk, I'm going to be in the office for a long time!!! So he just told us he can't change our sheets but he can go to the office and leave the front desk! We leave I call the 3rd party and tell them what happened they call the hotel to verify. The hotel staff lies again! Francesca says no they are still checked in here. Meaning Luis never checked us out! We called again today and Ral said yes we can refund you, I am available to take the 3rd party call to verify. Then Ral lied to the the 3rd party folks and said, they stayed here longer than 2 hours so we can not refund them. So they lied again because the hotel is in charge of the refund, even though they said the 3rd party is! Then Ral lied about us staying 2 hours! We checked in at 10:15 and left at 10:57. They are scammers here and the rooms are disgusting and it looks like a 1920s haunted room. They refuse to give the refund so I will reach out to upper management to have this resolved. Completely unprofessional and a huge lack of customer service. The hotel is outdated and it has the worst staff possible.

Desventajas: The bad was to small for a couple full

Ventajas: The location and very comfortable room. The evening snack came in handy.

Desventajas: No

Ventajas: I loved the honesty like experience.

Ventajas: Hotel was closed to Six Flags Fiesta Texas

Desventajas: Hotel was filthy! When we arrived, we were assigned a dirty room - sheets were not changed and pizza box and trash in the kitchen. Complained and was changed to a handicap room. Bathroom reeks of urine and toilet was obviously not scrubbed!

Ventajas: Everything

Desventajas: None

Ventajas: Hotel was DEFINITELY NOT 3*! It was the dirtiest place I have ever stayed. Hair between the sheets, dirty carpet, and smell. It was something out of horror movie.

Desventajas: No

Ventajas: Big room spacious, loved the suite, will make one of my #1 places to stay.

Desventajas: AC was leaking

Ventajas: Location was great

Desventajas: I was given a handicap room. This shoukd only be done upon request...

Ventajas: Food was good and location.

Desventajas: Not a h

Ventajas: The breakfast and afternoon meals.

Desventajas: I had issues with cell phone reception. Had no service inside the hotel on the first floor during our first stay but then had good reception on the 3rd floor during the second stay.

Ventajas: Offered a complimentary evening snack

Desventajas: Was assigned a handicap accessible room. The condition of room was fair. Microwave door filling off, coffee maker lid broken Outside area near pool was strewn with cigarette butts and trash. I would call this a two and half star property

Ventajas: Excellent location

Desventajas: No bath towels in the room

Ventajas: Disfruté la tranquilidad. No estaba lejos de las zonas de compras. El empleado del bar era amable. Los empleados del mostrador eran amables. La piscina y el área del lounge estaban muy limpios y eran relajantes.

Ventajas: I was a bit anxious, as I had never done an online booking... but when we arrived, they had my double queen room reservation ready. The staff was very welcoming and friendly. The room was a bit smaller than I am accustomed, but it was immaculate. We stayed 2 nights, room was cleaned and the beds refreshed. Toiletries and towels replaced as well. Overall, our stay was fantastic! Now comes the bonus: unfortunately, I left my daughter's beloved "blankie" behind. I did not notice until we got home and proceeded to unpack. My daughter was heartbroken, I was frantic. Luckily, the helpful staff was able to locate the item from housekeeping... and express mailed it back to us. A special thank you to Steve and Naida for giving this matter special attention. :)

Ventajas: Nice accomadations.

Desventajas: Location

Desventajas: I stayed on this hotel for 3 nights the second night I heard a cricket noise inside the room I looked everywhere and it was behind the bed. On the last day I found another one. I was on the 4th floor so I have no idea how they got there.

Desventajas: My room smelled and the lights didn’t work. Very old and dated.