Hoteles en Northwest Side, San Antonio

Ventajas: La configuración de la piscina era genial. Nuestros hijos podían jugar mucho en los toboganes acuáticos en la piscina y me encantó el s'mores en la noche. Aunque hay mucho que hacer para los niños, era un gran lugar para adultos, también. Pasamos un maravilloso fin de semana y sin duda volveremos.

Ventajas: Fantásticas vistas de la colina, con excelente servicio al lado de la piscina.

Desventajas: Casi todo el día para limpiar la habitación. Un día ni siquiera se limpió!!!

Desventajas: Valet almost tboned my car as we were driving to self parking. He pulled out of their drive so fast. Was difficult to get the front desk personnel to pay attention to us. There were always multiple people staffing the front desk, but they would avoid looking at you and would not offer assistance. Twice I had to interrupt two front desk employees talking to each other in order to get assistance.

Ventajas: Fabulous facility in a beautiful setting. Friendly and efficient staff.

Ventajas: I did a staycation here and loved it! I love the location of this resort near the La Cantera Mall and the Rim shopping center. The adult only pool was nice, especially in the morning when it was cooler in the day and quiet. The pool attendants were very attentive in asking us for any orders we wanted. The grounds of the resort itself are beautiful. I love the back terrace as a place to sit and chat during the cool evening. There is plenty of seating to enjoy the scenery. Enjoyed a movie on the lawn one night under the stars, which was also a fun touch.

Ventajas: This place was very nice, alittle over price I think but great.

Desventajas: Everything closed very early. Bar and restaurant closed to early for this being a "stay within" place.

Ventajas: Very little below arvarage for any resort

Desventajas: Vacuum running in the halls st 1:45 am House keeping banging the carts against the walls. Double charged room sevice fee. Served cold food! Overall poor service ! No door man Very slow valet Employees were rude and arrogant not warm or friendly.. Never again will i visit nor will i recomend to family or friends

Ventajas: We were upgraded to the VIP floor! It was wonderful! Great breakfast!!! The staff were incredibly helpful and accommodating. View was amazing. The weather was cold and there were only 4 people in the pool. The water slide was scheduled to open at 10:00. I asked a young man (staff member) walking by if it would open as scheduled. It was about 20 minutes to 10:00. He kindly offered to open the slide at that moment. There were s'mores in the evening. We parked in self parking. The very attentive attendants took us to our car in a golf cart, which was really fun for our daughter and an extra chance to enjoy the views!! Wish we would have had more time to enjoy the resort. Next time we will stay longer. Some reviewers said resort was looking old. We thought it was fantastic. After renovations this resort is going to be out of this world!!!

Desventajas: We ate at Francesca's. The food wasn't anything special. My soup was cold. I said that my daughter and I would share a burger, the waiter split it for us and put it on two plates! That was a nice touch. I am picky and generally don't like restaurant food, so others may find the food good.

Ventajas: The hotel was absolutely beautiful. The surrounding landscape was beautiful to view. Actually breathtaking from some directions.

Desventajas: What we didn't like...the beds were too firm. Had a hard time sleeping because of it. Also if you don't plan to use any of the amenities, don't stay here. The reason why I say this is because you are charged high resort fee. We never used any of the amenities and had to pay this fee. The valet is a separate fee. If you park yourself its a very long walk from the parking lot to the entrance.

Ventajas: The staff was very friendly. At checkin upgraded us to a suite and that was incredible. The food and the room were just what we needed. It was very close to the conference venue. The internet was Fast and the TV channel selection was excellent.

Desventajas: Not really.

Ventajas: The deity inn is great. It's quiet and the staff are friendly and accommodating. The breakfast is usually excellent, but dinners are just so-so. Be sure to ask for a room on the side of the building opposite the embers restaurant for the better rooms.

Desventajas: Floodlights at the embers restaurant are super bright.

Ventajas: The hotel staff is very nice and helpful.

Desventajas: NA

Ventajas: Hotel employee was so very nice. She was at the reception desk. I have never been to a hotel and treated so special as she treated my husband and I. I give her an A plus plus!

Desventajas: Nothing

Ventajas: The size of suite

Desventajas: Yes, common areas dirty, hallways covered in food and crumbs, dinning area had breakfast all over floor at 3pm, maids walked in my room at 8am, without knocking and scared my kids who were sleeping on sofa bed, overcrowded, 10 people to a room

Ventajas: the evening food and drinks

Desventajas: not really

Ventajas: Everyone was sooo friendly!!! Best stay ever!!

Ventajas: Staff was friendly, facility very clean and proximity to the hospital.

Desventajas: NA

Ventajas: Location and free breakfast

Desventajas: No

Ventajas: Convenient

Desventajas: No

Ventajas: Customer service, Cleanliness, Food was Exceptionally Good.

Desventajas: Everything was great. n

Ventajas: Very clean, very safe with protected parking, amazing dinner/snack meal and breakfast, free soda with plenty of seating inside and a lovely atrium. Check-in was quick and customer service faxed business documents for me. Efficient computer room as well.

Ventajas: Ubicación perfecta para citas médicas... cerca de buenos restaurantes, así como de hospitales y centros médicos.

Desventajas: El desayuno no era naada impresionante, con un café horrible... el café era horrible

Ventajas: Personal amable y limpio ro

Ventajas: Todo fue excelente, a excepción de la ducha.

Desventajas: La ducha y la bañera resbalaba y tenía una ligera disminución que la hacía resbaladiza, si no te das cuenta. Para los niños es peligroso. Necesita tener tiras antideslizantes en la bañera para evitar caer cuando te duchas

Ventajas: Breakfast was good, room was nice and big. This was the executive king suite mind you. i'm not sure about how big/small the other regular rooms are. Nice size tv.

Desventajas: the location is sort of outside the city and we had to drive approx 20 - 30 mins to get there. Coming from california, I am not used to the turnarounds and had to make a couple attempts to get here. The crew started working on pulling the carpet and replacing the carpet right outside our door. Good thing that we were checking out that morning, but we had to leave the hotel with carpet dust in our lungs and banging outside our door. coming to think about it, I guess there is never a good time to work on replacing the carpets in a hotel. Its always busy in a hotel. :)

Ventajas: Friendly people, customer service was great, breakfast was excellent. All around hotel was perfect best La Quinta hotel we've stayed so far.

Desventajas: Not much.

Ventajas: Close to the medical center. Starbucks not too far away. Free parking. Free Wifi, which is a sure plus for those of us who never have enough time in the day to finish what we set out to do. Breakfast in the AM

Desventajas: Musty, wet dog smell that just would not go away. I tried changing the temperature and fan settings, but it wouldn't leave me. Bring some perfume/cologne just in case you leave smelling somewhat musty.

Ventajas: It was a good value and staff was friendly

Desventajas: We got the handicap room without knowing.

Desventajas: The staff here are very inconsiderate of your needs and are not willing to help when asked. There are other places out there that you can get for a better deal and not be treated with disregard and contempt. I waited 45 minutes at the airport for the shuttle to show up when I called for the shuttle immediately upon arrival. I called the hotel after waiting curbside for 20 minutes. The front desk staff (Steve) then lied to me and told me that there was traffic which was causing the shuttle to be diverted, but when talking with the driver he told me there was no traffic at all. Google maps had also confirmed that earlier.

Ventajas: Clean, friendly, great service

Desventajas: We thought we booked a room with a pullout couch. When we got there, did not have one. Had to book another room. But gentleman was very courteous & helpful. Exchanged a king bed for room with two queens at same rate! No up charge! Very thankful! Would book again. Thought this was close to Alsmodome. Was about 15-20 minutes away.

Ventajas: The staff is always friendly and very accommodating. The hotel is very clean and we'll kept.

Desventajas: The parking lot is a nightmare sometimes. The lines in the lot are not painted very well, so you have people parking way to close or way to far away. I actually had an issue with someone parking so close that I could not get into my drivers side which caused a major problem for the rest of my family to be able to get in. I did call the police station and asked what my options were for getting the other vehicle towed, and they said it was up to the hotel since it's private property. Well, I let the staff know and even took them out there to show them. The staff assured me they would get it handled, needless to say it wasn't handle the next morning. I had to have my six year old daughter climb into our vehicle and hand me items to help make room for me so u could squeeze my way in. It was very inconvenient for me and my family.

Ventajas: it wasn't too far from attractions and free breakfast.

Desventajas: The restroom was clean except the bath tub it had a few hairs that weren't ours. Also the AC wouldn't get cold.

Ventajas: When wife was having surgery had to book a room at the last minute arrived late for check in (after 10) and staff was quick and got me and. young son in a room Quick and easy. Son lived the breakfast that mourning. Place was clean and staff friendly

Ventajas: El personal y el servicio que nos dieron fue genial.

Ventajas: The king size bed was comfy, and the room was pretty large. We didn't use the kitchenette but it had everything needed for someone doing extended stay. The sheets and towels were clean and the location of the hotel was awesome - very close to La Cantera, Six Flags, Magnolia Pancake Haus, etc.

Desventajas: The room, while mostly good, needed some help. The toilet had stains running down the inside of the bowl, the vanity had a broken panel, the king size sheets kept coming off one of the corners (I guess they weren't quite large enough?), and the shower drain was somewhat clogged.

Desventajas: 5 hours after leaving for dinner, came back to a completely flooded room. A pipe burst above us and was leaking everywhere. The floors were soaked, hair straightener and makeup on bathroom counter were ruined from a second leak above the sink/counter. Told the night receptionist and his response was "sorry, all I can do is give you a new room. Nothing else". The staff at checkout the next morning was courteous and cleared our entire bill, but I'm very upset with how unprofessional the situation was handled at night when we discovered the problem. I'm a fan of Marriot but will not be returning for a long while.

Ventajas: Absolutely nothing

Desventajas: WORST HOTEL DO NOT STAY HERE! THE STAFF, RAL AND LUIS ARE LIARS. We came last night with our 5 year old. It took 45 minutes to check in. We finally do and there is pubic hair on the bed. We call the front desk, Luis said he was alone and would call us back in 10 minutes. We waited, 30 minutes went by...nothing! We go downstairs Luis says I can't change the sheets because I'm alone and that we would have to wait 30 more minutes until someone else came in for a shift change and then he could help us. He said he could not give us another room either. And we paid for a King bed with a sofa bed. No sofa bed and no King bed. We say no we can't wait that long it's already been an hour and half. Our son needs to go to bed and this is not ok. We will go somewhere else and we need a refund. He says we don't do refunds, the 3rd party you paid can only do that. LIES! He said he checked us out and the 3rd party would see that so they would refund it. He then tells a housekeeper who is cleaning, hey I need you to watch the front desk, I'm going to be in the office for a long time!!! So he just told us he can't change our sheets but he can go to the office and leave the front desk! We leave I call the 3rd party and tell them what happened they call the hotel to verify. The hotel staff lies again! Francesca says no they are still checked in here. Meaning Luis never checked us out! We called again today and Ral said yes we can refund you, I am available to take the 3rd party call to verify. Then Ral lied to the the 3rd party folks and said, they stayed here longer than 2 hours so we can not refund them. So they lied again because the hotel is in charge of the refund, even though they said the 3rd party is! Then Ral lied about us staying 2 hours! We checked in at 10:15 and left at 10:57. They are scammers here and the rooms are disgusting and it looks like a 1920s haunted room. They refuse to give the refund so I will reach out to upper management to have this resolved. Completely unprofessional and a huge lack of customer service. The hotel is outdated and it has the worst staff possible.

Ventajas: Excelent

Desventajas: Nothing

Ventajas: Location to UTSA, the Rim, La Cantera, etc

Desventajas: Our room faced the highway, loud pipes in the bathroom, looked a little shabby overall.

Ventajas: The front desk woman was so friendly

Ventajas: location

Desventajas: WE didn't have hot water Coffee Pot didn't fit the coffee maker & coffee was everywhere

Desventajas: The bad was to small for a couple full

Ventajas: The location and very comfortable room. The evening snack came in handy.

Desventajas: No

Ventajas: I loved the honesty like experience.

Ventajas: Hotel was closed to Six Flags Fiesta Texas

Desventajas: Hotel was filthy! When we arrived, we were assigned a dirty room - sheets were not changed and pizza box and trash in the kitchen. Complained and was changed to a handicap room. Bathroom reeks of urine and toilet was obviously not scrubbed!

Ventajas: Everything

Desventajas: None

Ventajas: Hotel was DEFINITELY NOT 3*! It was the dirtiest place I have ever stayed. Hair between the sheets, dirty carpet, and smell. It was something out of horror movie.

Desventajas: No

Ventajas: Big room spacious, loved the suite, will make one of my #1 places to stay.

Desventajas: AC was leaking

Ventajas: Location was great

Desventajas: I was given a handicap room. This shoukd only be done upon request...

Ventajas: The staff and the location.

Desventajas: There seems to be an odor about the rooms. I feel like I need to spray Lysol or some art of air freshener in the rooms.

Ventajas: The room layout and what it could be had it been clean.

Desventajas: Location, cleanliness, men hanging off the second floor drinking beer...very unsafe for single women, hair on and around the toilet, soiled bedding, dirty cookware, front door lock broken, good kitchen, bad design.