Hoteles en Northwest Side, San Antonio

Ventajas: La habitación estaba limpia. El personal de recepción fue genial

Desventajas: Desayuno

Ventajas: Todo el hotel estaba muy limpio, el personal era amable y ¡había muchas cosas gratis! ¡Una gran experiencia sin duda me alojaría aquí de nuevo!

Ventajas: The room was huge!

Ventajas: Room

Ventajas: La ubicación, su personal muy amable y el precio por alojar a nuestra mascota muy justo.

Desventajas: Las camas están muy viejas

Ventajas: covid 19 precaution everything limited even a table to sit at down stairs

Ventajas: Location

Ventajas: Guy at front desk was nice and the location

Desventajas: Room smelled and felt dirty Elevators were so slow.

Ventajas: The pool and how it was connected to Applebee's. Also the free breakfast was great.

Desventajas: Under renovations so there were some issues with noise and elevators.

Ventajas: We had to travel amid the pandemic. We were happy to see the hotel was requiring social distancing although they were not requiring masks. The staff was friendly and ver my accommodating given due to the pandemic no cleaning or pool or other services were available. I gave the a 10 on cost but given the limited services it would have been nice to have the rate a little lower. But overall felt safe.

Ventajas: Centrally located.

Desventajas: COVID 19 had a lot of amenities closed.

Ventajas: Cerca de todo lugar en san Antonio , muy amable la señorita del mostrador cuando llegue muy linda y hablaba español , muy cómoda la habitación y buen desayuno

Desventajas: No funcionaba bien la nevera del cuarto y tenía polvo arriba de la nevera

Ventajas: We loved everything. The pool was nice and clean , the breakfast spread had a variety of selections, the buffet style dinners were on point and who doesn't like free drinks. We loved the Applebees on site and the fact that they were open late. The staff was very attentive and the amenities were top notch!! I love my Drury Inn Hotels!!!!

Desventajas: I didn't like the fact that we had to buy toiletries that we may had forgotten.

Ventajas: The view was amazing and the front desk staff was phenomenal, very attentive and kind.

Ventajas: Las habitaciones estaban excepcionalmente limpias, no había sábanas sucias escondidas.

Desventajas: El servicio de limpieza robó nuestro altavoz bluetooth. Cuando fuimos a informar de ello, otro huésped del hotel estaba informando de un problema similar.

Ventajas: Decoración moderna

Ventajas: Me encantó la ubicación. Estaba cerca de todas las principales atracciones en San Antonio.

Desventajas: Es más un hotel de negocios. No necesariamente hecho para familias pero fue ideal para la mía.

Ventajas: The price.

Desventajas: The room had a funky odor. It seemed as if someone had stored sweaty socks from a local high school football team, then removed them a week or so prior to our arrival. Of course some type of aromatic fragrance was used to mask the malodor.

Ventajas: Room and breakfast were great! The waitress was amazing. Breakfast was delicious. I was a last minute guest. I got home to discover that my AC was on the fritz. I immediately called the Holiday Inn and got a room.

Desventajas: The clerk was sick. Probably he had allergies, but with the corona virus mess, he should have been wearing a mask.

Ventajas: Friendly staff. Clean rooms.

Desventajas: No.

Ventajas: Variety and quality (taste) of food.

Desventajas: N/A

Ventajas: The room was huge!. The beds were very comfortable!

Desventajas: no

Ventajas: Very clean, comfortable beds, loved the restaurant inside hotel, staff was excellent. Had everything just as much as a higher rated hotel.

Ventajas: Hotel was clean with plenty of towels. Location was pretty good, Walmart, Sam's, a carwash, and a bunch of restaurants nearby.

Desventajas: Room was kind of small, beds are way too firm and pillows were uncomfortable. Booked a double queen room, beds were full size.

Ventajas: Location

Desventajas: The lack of hot water. Had to take a cold shower Was advised no other rooms to be moved to. Front desk did not have any there on a few different occasions when I went checked in and out Or had sordid questions about area

Ventajas: Clean staff very professional BUT friendly! Location everything was great!

Desventajas: Not really

Ventajas: Nice, safe, clean, comfortable hotel.

Desventajas: No

Desventajas: food in restaurant was OK but not great

Ventajas: Other than the toilet and bath tub every thing else was fine

Desventajas: The toilet is stained.

Ventajas: La cama tamaño king era cómoda, y la habitación era bastante grande. No usamos la cocina americana, pero tenía todo lo necesario para alguien que hace una estancia prolongada. Las sábanas y las toallas estaban limpias y la ubicación del hotel era increíble - muy cerca de la Cantera, Six Flags, Magnolia Pancake Haus, etc.

Desventajas: La habitación, aunque en su mayoría era buena, necesitaba algo de ayuda. El baño tenía manchas que se estaban hundiendo en el interior del recipiente, el tocador tenía un panel roto, las sábanas de tamaño king seguían saliendo de una de las esquinas (supongo que no eran lo suficientemente grandes?), y el desagüe de la ducha estaba un poco obstruido.

Ventajas: El personal y el servicio que nos dieron fue genial.

Ventajas: Location

Desventajas: The bed mattress

Ventajas: Excellent staff. Hotel was clean .

Desventajas: No

Ventajas: Good value for the price

Desventajas: TV was small

Ventajas: Was cleansing gods service Good costumer service Good breakfast I love this hotel Thank you

Desventajas: Is perfect

Ventajas: Great Breakfast!!! Full kitchen in room was great!!!

Desventajas: The bed was hard as a rock!!! I couldn't wait to get back to my bed. Didnt sleep well.

Ventajas: Price. Location. Ease of ingress and egress.

Desventajas: Need bigger TV screen.

Desventajas: No hot water during the 2 days of my stay. The bathroom showed previous water leaks. Housekeeping failed to clean the bathroom or replenish the coffee. A water leak in 1st floor hallway continued for several days, flooding the hallway. This was the reason the hotel had no hot water.

Ventajas: Great and friendly staff! We brought our charger, but forgot the cable for our iPad. The desk clerk let us borrow her own personal cable, just asking us to return it to the desk as she was heading home.

Desventajas: The temperature control in the room was atrocious. The thermostat was behind the TV which generates heat. The A/C would kick in (in mid-February!) randomly, freezing us out. We had to turn the temp up on the thermostat, but then it got too hot overnight.

Ventajas: The hotel was very, very clean!! We have stayed in Townplace hotels in Austin and El Paso and have never been disappointed once!! That's why we keep coming back!

Desventajas: The only thing that happened was they had a rip in their boiler and therefore had no hot water the day we checked out. We know these things happen and was out of their control. The staff was very helpful and extremely nice when we asked what had happened

Ventajas: Breakfast was good.

Desventajas: Front Desk Personnel were rude. Room was not ready by check in time. Wasn't able to get into our room until 5:30pm! Awful customer service!

Ventajas: Treating you with respect and not a price tag

Desventajas: Not yet ,but we will see

Ventajas: Everything

Desventajas: Nothing

Ventajas: Location

Desventajas: No

Ventajas: Staff was very helpful. The location is convenient and quiet. It felt safe. Bed was comfortable.

Desventajas: It is old. Wallpaper is peaking at the seams. Towels are very rough. Pillows not up to standard.

Ventajas: Great location, it is near a lot of places in San Antonio and has a mall nearby.

Desventajas: Everything was good

Ventajas: Los colchones

Desventajas: La ubicación

Ventajas: My expectations were set low because of the bad reviews I had read prior to our arrival. We had no issues with staff or the room. It isn't as clean as other Marriott hotels I've been to but it isn't due to staff, the room just needs updates.

Desventajas: It is about a 18 to 20 min drive from everything. The room did require repairs but nothing too bad that I would fuss over.

Ventajas: Habitacion amplia

Desventajas: No hay agua embotellada gratis.habia una disponible muy cara

Ventajas: Todo muy tranquilo y personal muy amable

Desventajas: El horario de cafetería es muy corto e inicia demasiado temprano

Ventajas: The location of the place was really good for me and the staff (especially at check in) were very friendly. The room was clean but a little old.

Desventajas: The place itself wasn’t bad, I had just expected more for how much it was. The room had definitely seen better days (holes in the sofa, super old TV). It reminded me of a motel. I usually stay at the Hilton Garden Inn - Same price but completely different experience. The food/drinks at the bar/bistro are really overpriced.

Ventajas: The room smelled wonderful. No cigarette smell. Bed was comfortable. New looking room.

Desventajas: No complimentary breakfast. Disappointing.

Ventajas: Absolutely nothing

Desventajas: WORST HOTEL DO NOT STAY HERE! THE STAFF, RAL AND LUIS ARE LIARS. We came last night with our 5 year old. It took 45 minutes to check in. We finally do and there is pubic hair on the bed. We call the front desk, Luis said he was alone and would call us back in 10 minutes. We waited, 30 minutes went by...nothing! We go downstairs Luis says I can't change the sheets because I'm alone and that we would have to wait 30 more minutes until someone else came in for a shift change and then he could help us. He said he could not give us another room either. And we paid for a King bed with a sofa bed. No sofa bed and no King bed. We say no we can't wait that long it's already been an hour and half. Our son needs to go to bed and this is not ok. We will go somewhere else and we need a refund. He says we don't do refunds, the 3rd party you paid can only do that. LIES! He said he checked us out and the 3rd party would see that so they would refund it. He then tells a housekeeper who is cleaning, hey I need you to watch the front desk, I'm going to be in the office for a long time!!! So he just told us he can't change our sheets but he can go to the office and leave the front desk! We leave I call the 3rd party and tell them what happened they call the hotel to verify. The hotel staff lies again! Francesca says no they are still checked in here. Meaning Luis never checked us out! We called again today and Ral said yes we can refund you, I am available to take the 3rd party call to verify. Then Ral lied to the the 3rd party folks and said, they stayed here longer than 2 hours so we can not refund them. So they lied again because the hotel is in charge of the refund, even though they said the 3rd party is! Then Ral lied about us staying 2 hours! We checked in at 10:15 and left at 10:57. They are scammers here and the rooms are disgusting and it looks like a 1920s haunted room. They refuse to give the refund so I will reach out to upper management to have this resolved. Completely unprofessional and a huge lack of customer service. The hotel is outdated and it has the worst staff possible.

Ventajas: Location easy to get to

Ventajas: Ubicación

Desventajas: Baño pequeño