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Servicio de personal extremadamente amable gran gran ubicación.
Gran ubicación. Hermoso hotel
Las habitaciones estaban limpias. Fácil acceso a Riverwalk. Todo el personal es servicial y amable Nada
Enjoyed the kickback and proximity to riverwalk. they charged my card $482 dollars for parking when it was only supposed to be $46. Took them a week to refund the money and then they still charged me for the parking!! What a joke! Where is the coustomer service?
Location Elevator use was impossible, walked down stairs from 15th floor with luggage.
I was very surprised that not only did I get free breakfast with my stay but also free dinner (buffet) and 3 free happy-hour drinks each day! The staff was friendly (sometimes almost over-friendly), and the location was perfect. Highly recommend. Room smelled like chlorine when I came in, and the water tasted heavily chlorinated. The room was a bit poorly lit, and the windowsill outside the room was consistently overrun with pigeons. Glasses as opposed to plastic cups would be preferred (for the environment), and a safe to lock up valuables would have been nice. (I prefer not to have to take my passport with me everywhere.)
Excellent hotel near the heart of the riverwalk.
Great breakfast, lovely bathroom, comfortable beds. Very slow elevators. Unfortunately we were leaving the same time a large group from a convention was checking out and the 3 elevators could not keep up with the demand.
Housekeeping was fast. Location on the river walk was very convenient. The room and bathroom were very small. There was also a very strong scent of perfume that was overwhelming when you walked into the hotel. We noticed it every time we came into the hotel during our stay. It was almost nauseating. Parking was expensive. It was the week of Thanksgiving and the front desk seemed to be severely understaffed.
Location, easy to find, by riverwalk. Oh, the people working there, OUTSTANDING IN EVERY ASPECT! Nothing, would stay there if the prices were better!
Hotel had lots of activities planned for families and kids, including egg hunt and wake up call by the Easter bunny. Super friendly staff and very clean. Excellent access to the mall and food court area for those that like different tastes on a budget, but also quick access to very nice restaurants as well. Some of the activities were at the other Marriott across the street
The hotel was great and the staff was nice as well by accommodating you with the services and room. We had a great view and we could just walk downstairs to the river walk. The river walk was close but the places we wanted to go to were further than expected. Overall the San Antonio Marriott Rivercenter was great especially since it has a mall right down stairs. I did not like that you had to pay for parking. Your paying a price you would think that that would be included. Also there was no mini fridge in the room for food.
Near Convention Center. Bathroom was not clean.
How close it was to the river walk. The smell on our floor and room size.
Location is adjacent to convention center, staff is very professional and strives to make you feel welcome. Rooms are clean and everything worked. Rooms are dated with sound transmitting walls. Amenities are business travel grade without the higher end amenities expected for the price.
Very nice accommodations. Breakfast buffet was understaffed, was not explained properly
I loved the location. Steps from the river and the mall. My room had way too much wear and tear. The head board was all scratched up. The tub has cracked and rusted and was clogged up the water would not drain when i took a shower. The door handle was at 5 o clock instead of 3. The room did not feel like a Grand Hyatt room. It felt like i was at a cheap hotel. I suggested to the manager that that room should not be occupied untill it get fixed.
Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.
The service from the hotel was very much as I would of expected. As soon as in pulled I to valet, the valets were very kind to not only greet and open the door, they immediately unloaded the car and took me inside to check in. With warm greeting from the staff, I was very impressed with how clean the entire hotel was in addition to the room. Great service and defiantly will be back One if the employees seemed to have a little bit of attitide considering that all I asked for was to have shaving cream sent to my room. Other than that, everything else was fine.
The staff was very friendly, helpful, and professional. Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.
From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.
I didn't like that when checking in they ask for my credit card again after I had already paid $857 online. Not knowing that valet was not included they kept trying to swipe different amounts to charge and blocked my card for suspicious faudulent charges. Terrible communication cuz they could've asked me what card I wanted to use, nothing. Also valet customer service was horrible while my sister was arriving in her vehicle with my nephews she asked for help carrying her luggage off and was ignored by valet. He could've called someone for help, but definitely not worth the money, never again
The room was small and we couldn't even upgrade
Location was right no the river. Beautiful Lobby Rooms were very comfortable, awesome view of the tower. Valet Parking was $37 + Tax = $40.00!
Beautiful view. Very peaceful. Didn't realize there would be 60$ charge for parking
Muy buena ubicación No hay aire acondicionado en los pasillos, el aire acondicionado en los dormitorios no funcionaba muy bien. Tiene que reformarse
La ubicación y el diseño. Ambas espectaculares. Las vistas al River-walk. Apareció una gran cucaracha en nuestra habitación, aunque la limpieza era bastante buena. Entendimos que entro del exterior por la puerta de la terraza ya que en las calles del entorno se veian algunas mas.
Personal y habitaciones
La ubicación lo es todo. El Omni La Mansión está en una ubicación perfecta cerca del río sin las multitudes de los hoteles de convenciones. El servicio era de primera clase y la comida era fabulosa.
Es aceptable pero no excelente pues en la habitación no servia el aire acondicionado y había cucarachas.
La ubicacion ya que esta a unos pasos del RiverWalk. El personal no es nada amable.
Pienso que por el precio podría dar un servicio más amable: estaciones de café, traslados del Hotel al North Star Mall en Shuttle o algunos otros atractivos
Me dieron un ascenso a otra habitación y era increíble
Muy limpio, excelente ubicación, personal amable,
Ambiente agradable y ecológico y la ubicación Me encantó la opción suite Servicio de aparcacoches en el parking muy caro y no hay autoservicio Opciones pobres en el servicio de habitaciones y en las opciones de aperitivos Sin balcones ni ventanas que se abran Ventilación pobre en las habitaciones Pequeña piscina y bañera de hidromasaje rotas
Hermoso hotel amable personal y en mi opinión vale la pena cada centavo.
El personal era muy amable y servicial La tarifa de aparcamiento en el hotel era absurda, $36 dólares por noche.
La ubicación era fantástica. El personal era amable. Precio moderado teniendo en cuenta su ubicación (en pleno centro de la ciudad). La ducha no desaguaba.
El personal ha sido siempre muy atento y servicial. La ubicación excelente El desayuno que es ofrecido como "compliment" debería ser mejorado o en su defecto cobrado pero con una atención personal mas eficiente y con mayor calidad
El personal era muy amable
Hermoso edificio, habitaciones limpias, y perfecta ubicación La tarifa de aparcamiento era un poco alta, 25 dólares
Ubicación, precio, personal
Bonitas habitaciones que parecen haber estado remodeladas recientemente. Gran desayuno completo cada mañana. Muy céntrico cerca de El Alamo y Riverwalk. El personal es muy amable y servicial. 25 dólares de gastos de aparcamiento por noche.
Me encantó el servicio y el personal amable. Nos sentimos como en casa lejos de casa. Había polvo en la cafetera. Soy un gran bebedor de café. Y polvo en el armario y espejos, estanterías, cuarto de baño. La cafetera necesita limpiarse cada día.
El Ernie's Bar en el hotel, excelente hora feliz, bar muy relajado. Buen desayuno en el hotel cada mañana, el personal muy amable, habitaciones bonitas y limpias.
La ubicación es excelente. Las camas son bastante estrechas. Aire acondicionado hizo una noche. Afortunadamente, se reparó el día siguiente.
Había reservado las habitaciones de los hijos adultos, esposas, sus hijos adultos que vinieron a una celebración familiar. A todos les gustó el Menger. Encontramos al personal servicial. Una de ellas, la habitación de al lado de ellos, era una ruidosa. El hotel cambió los miembros de la familia a otra habitación donde tuvieron las noches tranquilas que necesitaban. Quedé impresionado por la facilidad con la que ese cambio se realizó. El personal de aparcamiento era servicial atendiendo a mi coche cuando vine a conocer y recogida de la familia que se alojó allí. No hubo quejas de nadie
Nos gustó la ubicación, mucho!! Justo al lado de el Álamo, y el hotel está muy bien conservado!! Se puede ver la edad del hotel en las habitaciones. El baño era muy pequeño pero útil. El servicio es caro!!
Nos gustó el Menger Bar, muy auténtico. El vestíbulo y las zonas públicas eran muy atractivas. Largo paseo hasta los ascensores. Máquina de hielo estaba fuera de servicio.
Pedimos desayuno que no estaba en el menú del restaurante. Era caro y el tamaño de la ración pequeño. 1 taco para el desayuno con guarnición costaba 16 dólares!
Tenía varios conjuntos de habitaciones, ya envié una revisión descriptiva. Sería lo mismo para este conjunto de habitaciones.
Hotel tenía habitaciones grandes, muy limpias. El personal era muy servicial y amable
Muy confortable, conserva la escencia de un gran hotel de los años 60`s sin perder la actualidad de los hoteles nuevos Tarda un poco en salir el agua caliente por los grifos
El aire acondicionado en la habitación no enfriaba por debajo de 74 grados. Demasiado calor para dormir cómodamente.
los cuartos son un poco obscuros, si hicieran una remodelacion de alfombras cortinas y pintura de paredes seria excelente
El personal era muy amable y la habitación era muy agradable. El cuarto de baño no estaba bien cuando llegamos allí. El costo extra por el desayuno pagado no cubre el coste final de todo el desayuno, pero la comida era muy buena.
Limpio, agradable. Yo estaba contento con nuestra estancia. No había desayuno continental disponible...
El hotel está muy bien ubicado. Su diseño es ecléctico. Su personal muy amable. El lobby es algo oscuro, da una sensación tenebrosa.
Nos gustó la ubicación del hotel, era muy conveniente en ese sentido, estaba a una corta distancia a pie de muchas de las atracciones y restaurantes. El personal también era muy agradable. Casi todo fue perfecto, pero habría sido agradable tener una mini nevera en la habitación para guardar nuestra propia comida y bebidas. También una de las camas chirriaba, lo que hizo un poco incómodo dormir.
The hotel has a great location on the riverwalk in a quieter area next to the mall. The room we had (handicap) was very large, and the bed was comfortable. The lobby was nice, there was a starbucks in the lobby, and the food at the bar and restaurant were good. This was one of the biggest hotel disappointment I've had in the past. year. I traveled over 200 days in the past year and stayed at quite a few different hotels, so I don't say this lightly. When we first walked into the room (905 handicapped) the bathroom stood out as an eyesore. It was at least 5-10 years past when it should have been renovated. The grout was multiple different colors that made it look like it could be moldy, the wallpaper was peeling from the walls, and there was a general lack of craftmanship in the way it was constructed. The final straw was when I went to take a shower, and the shower head connection was leaking and spraying water in all directions. It wasn't just a loose connection, because I was unable to stop the leak. This is something a guest should never have to deal with at a chain like the Marriott. I asked the front desk to be transferred, but because it was a busy time the only available room was the room below us (805). This bathroom was in slightly better condition, although there were a few cracked and chipped tiles. Although the shower head worked, it was a very low end and cheap looking model. The bigger problem was when my wife tried to take a shower the first night, she was unable to maintain a constant water temperature. It would alternate between cold and very hot. She showed me how red her feet were, and I can only imagine what sort of a problem this could pose to an elderly or handicapped person. The other problem was the terrible tv reception while we were trying to watch the sugar bowl in our room. It would constantly blur or pause, making it nearly impossible to watch the game. Fortunately or unfortunately, the reception on the large tv's at the bar was fine. In summary, this is not the type of property I would expect for a Marriott. For the time around the new year the value wasn't bad (just under 200) however I would have preferred to spend 50% more on a room that looked like it had been renovated in the past 10-20 years. In the past year the only time I have experienced bathrooms in this sort of condition were in $50 rooms in towns with less than 5000 people. Buyer beware.
la ubicacion es muy buena y el personal muy amable en todas las areas
Habitaciones limpias y actualizadas. Los baños podrían tener que ser renovado. O, al menos, limpia las baldosas
Ubicado en Riverwalk La limpieza de la habitación es decepcionante.
I loved everything but most of all the valet Chris who took such good care of two old women...his mother would be so proud of him. Please if you can tell him Mrs. Whitehead and Mrs. Nall so appreciate all he did for us.
the location 1. the 25usd/day for parking 2. the parking fee announced upon check out only 3. the not very pet-friendly 4. the state of the room
Valet, Joe, was very helpful and friendly.
The beds were very comfortable, and the view was great Air conditioner dripped a puddle onto the floor, and 25 bucks a day to park my own car... just to have trees drop berries all over it that stank so bad... then birds eat them and poop all over the car too. I got to drive away angry after a relaxing weekend.
Location Bathroom was filthy, the food in the restaurant was terrible
- At $230 a night it was a below average hotel.
The staff was great. The rooms were clean. Even when house keeping forgot to clean our room twice, they sent someone over immediately to clean it up. The breakfast attendants were super friendly, especially Rudy. The breakfast could use better variety of fruit and swich the sausage with ham once in a while. The pool was so cold, I thought icebergs were forming.
The beds and pillows were very comfortable. The breakfast buffet has many choices and was delicious! The staff was friendly and professional.
The location was near downtown SA and the accommodations suited our entire needs. I had to get accustomed to the pets/dogs barking and in such close proximity to us.
Location and attractive lodging. Did not have our reservation, thank goodness I had our confirmation # and papers with location since we were there for a "Bowl game weekend". They blamed the booking agency for not having our reservation. It appeared they were understaffed and was perhaps poorly managed.
everyone was so nice and helpfull. no
location was convient to areas we wanted to visit we had trouble getting towels
The location was very good to visit S.A. for the first time
We were in town for the alamo bowl and caught the bus right down the street which worked out great due to traveling with 6-adults and 2- little kids Wish the price per room had been a little less - we paid $129/night x3 and some sort of "multi-room discount" would have been nice...but on the other hand, we did make our reservations within 2-weeks of a big holiday week event and were able to stay inside the loop downtown at a reasonable price - so I have little room to complain
Upon check in I was told that because I booked through an online 3rd party they couldn't guarantee my room preference. AND I was told that I just happened to have secured the last room available and I was lucky I showed up when I did. I asked for a king bed, I got 2 double beds and I asked for a non-smoking room and got a room that was surrounded by 'smoking rooms' (why do those even exist anymore?). I usually book directly with hotels - because this is not the first time I have used a third party for hotel reservations only to be treated poorly by hotel staff and/or not end up with what I booked.
Location was great, close to the airport, restaurants and a walmart. The room was very nice and clean. Bed was comfortable. The staff was very friendly and helpful with checking in and out. Overall just a really great hotel experience. I would definitely stay there again. The only drawback was the pillows in our room. They weren't that comfortable, but only a minor setback.
Nice and friendly staff, very busy, the hotel was completely booked but check in and check out was very smooth. The breakfast was very unorganized.. there was no sense of structure and everything keept running the 1st morning...NOT ENOUGH SITTING AREA EITHER the 2nd morning we got up early and made plates to take up to the room. .
I had to book this place last minute because my flight got diverted to San Antonio because of storms. For the price I wasn't expecting much, but the place was extremely clean, comfortable and had great amenities. The front desk staff were awesome and let me know that the shuttle could take me to eat at some select places to eat and that there was a Chinese food place that delivered. It's also right next door to a Specs which after a long hectic flight was a welcome development. The shuttle form the airport showed up quickly after I called from the airport. I thought I'd be able to hear a lot of noise and planes from the hotel, but it was surprisingly quiet. If I find myself flying into San Antonio I'd definitely stay there again!
Cleanliness, neat room, staff was friendly. Breakfast was very packed, we passed up the street each time we went back.
I love the staff n the commute I got attacked by bed bugs and they didn't even offer to comp my sayu of n e thing.
Very good customer service, the room was very nice and clean and the breakfast was wonderful. Construction going on in the lobby very messy looking unorganized. No signs or warning that the hotel was under renovation.