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The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight

Well oiled service machine.

None.

I wish I found somebody to take me around

No complains

Very enjoyable

I have no complaints

Cabin crew.

Food service painfully slow.

easy

Cabin crew.

Security at Heathrow.

Got to Prague safely

Old plane. Tired attendants

Crew was excellent, pilots informative, and a very smooth and on time departure and arrival!

Sitting in the last row where my seat didn’t recline and it was loud and no window. It was claustrophobic!

Terrible landing

great service, easy to get on and off, snack options and drinks were all great

poor hospitality by cabin crews cabin crews are very stingy in providing drinks

Flight attendants Was nice and friendly, I do like theirs Sevice .

Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints.

Nothing

Smooth flight, good service, seats above average

Food quality has gone down

I loved that the staff made everyone comfortable and answered all questions. The captain was in constant communication with us. and especially that the ground service team managed to rebook us all the way home to Tucson the same day.

That the flight was so late getting to Munich that we missed our flight from Rome to Houston and then to Tucson.

Nice flight ...was comfortable travel ...good food.Thanks

No such things

Good flight, arriving well on time.

Good flight, very attentive crew.

Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed.

The movie options, as well as music and TV options were limited. There were no electrical outlets.

Very enjoyable

I have no complaints

I enjoy my flight

Again no complains

The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight

Helsinki is a convenient connection to fly to the U.S. One of Finnair planes was damaged earlier in Chicago and they used AirItaly to operate this flight. I was traveling with a recent wrist fracture and I was lucky I had an empty seat next to me that allowed me to move my arm a lot to avoid swelling.

Our boarding was an hour and a half delayed

That I got to my destination safely, and my luggage wasn't lost

The seats are so uncomfortable, and trying to sleep on the flight was nearly impossible.

great service, easy to get on and off, snack options and drinks were all great

Crew was rude and made everything seem like a chore.

Crew was excellent, pilots informative, and a very smooth and on time departure and arrival!

Sitting in the last row where my seat didn’t recline and it was loud and no window. It was claustrophobic!

La puntualidad y la comodidad.

Que no incluya ningún snack o bebida, ni tenga entretenimiento a bordo.

Got to Prague safely

Old plane. Tired attendants

Safe flight

Just wanted a glass of coca cola.

Short flight

Nothing - don’t expect too much on short flight

I enjoy my flight

Again no complains

Hi enjoy the trip

No complaints

The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight

Very enjoyable

I have no complaints

That I got to my destination safely, and my luggage wasn't lost

The seats are so uncomfortable, and trying to sleep on the flight was nearly impossible.

Crew was rude and made everything seem like a chore.

Terrible landing

Everything

Got to Prague safely

Old plane. Tired attendants

La puntualidad y la comodidad.

Que no incluya ningún snack o bebida, ni tenga entretenimiento a bordo.

The plane was huge with lots of empty seats. This is better than my flight out, which was oversold (I was the person who didn't have a seat, until just before departure when someone else didn't show up). The seats appeared to be new.

The flight was delayed by an hour. No information was available about what gate the delayed flight would be departing from, which made it difficult to relax while waiting due to fears of missing the flight whenever it finally took off. The electronic flight list said to check the monitor at 6:38pm to find out what gate would be used (for a 5:30pm flight). I checked the monitor at 6:14 and it said the flight was boarding. This seems like a recipe for making people miss the flight. At the very least it made things stressful. No free food/beverages were provided (some is available at a cost). A family with a very tired baby was forced to wait in a huge long line rather than being pre-boarded. That just seems discourteous to me.

Friendly clean and spacious

Excelent service

I liked all

Everything

Smooth flight, good service, seats above average

Food quality has gone down

Never made the flight because my first flight was delayed.

I was pleased that the flight was on time, comfortable and with friendly staff.

I didn't enjoy the wait on a packed bus to the plane and the rocky bus ride to the plane.

Cabin crew.

Security at Heathrow.

easy

The plane was huge with lots of empty seats. This is better than my flight out, which was oversold (I was the person who didn't have a seat, until just before departure when someone else didn't show up). The seats appeared to be new.

The flight was delayed by an hour. No information was available about what gate the delayed flight would be departing from, which made it difficult to relax while waiting due to fears of missing the flight whenever it finally took off. The electronic flight list said to check the monitor at 6:38pm to find out what gate would be used (for a 5:30pm flight). I checked the monitor at 6:14 and it said the flight was boarding. This seems like a recipe for making people miss the flight. At the very least it made things stressful. No free food/beverages were provided (some is available at a cost). A family with a very tired baby was forced to wait in a huge long line rather than being pre-boarded. That just seems discourteous to me.

Crew was excellent, pilots informative, and a very smooth and on time departure and arrival!

Sitting in the last row where my seat didn’t recline and it was loud and no window. It was claustrophobic!

poor hospitality by cabin crews cabin crews are very stingy in providing drinks

I was flying standby. I checked the list on line and my name was number 5. I get to the gate and there’s just a handful of customers. The agent said there was enough seats for the standbys I wait and wait for my name to be called but no luck. My name wasn’t cleared yet. Finally I was the next to last one to get a seat. The gate agent who didn’t ask for my name tells me I was all the down at the bottom of the list. While I am glad that I got on I wish I knew what method is use to get your name on the stand by list?

poor hospitality by cabin crews poor toilet smell, business class can smell the poor toilet if the door is opened

The seats seemed to have more space on this plane which was nice.

It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers.

Comida, servicio, Condiciones durante el vuelo

Mal manejo de equipaje, maleta abierta y con prenda robada, retraso en el vuelo

Good flight, arriving well on time.

Snooth and efficiënt with a KLM service

No entertainment

Safe flight

Just wanted a glass of coca cola.

Short flight

Nothing - don’t expect too much on short flight

Cabin crew.

Food service painfully slow.

Got to Prague safely

Old plane. Tired attendants

The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out.

The bumpy air. But you can’t fix that. Lol.

The whole crew was great and very accommodating

great service, easy to get on and off, snack options and drinks were all great

Crew was excellent, pilots informative, and a very smooth and on time departure and arrival!

Sitting in the last row where my seat didn’t recline and it was loud and no window. It was claustrophobic!

I loved that the staff made everyone comfortable and answered all questions. The captain was in constant communication with us. and especially that the ground service team managed to rebook us all the way home to Tucson the same day.

That the flight was so late getting to Munich that we missed our flight from Rome to Houston and then to Tucson.

Delayed.

Excelent service

I liked all

Everything

The crew was nice.

Plane was 1hr late. The airlines is not very good at updating the time the flight will leave.

There is enough space between seats. Good selection of movies.

Luanda personnel refused to check luggage lad to mxp even when the other flight was also TAP. We had to pick up luggage and recheck in LIS.

Switched planes both ways, changed my paid for seating. No notifications. Excess luggage charges. Would never recommend this airline.

Flight crew were nice plane arrived safely

They nickel and dime you. I paid for extra leg room and then on way over made me pay to check bag (which was supposed to be free) and way back switched planes so never got extra room and had to pay for bag as well and now have to fight for my money back. I don’t like the feeling of having to always pay. If you want people to not carry on so much stop charging (especially on international flights) to check bags.