|Los vuelos llegan a||Varna|
|Los vuelos salen de||Madrid Adolfo Suárez Madrid-Barajas|
|Precio del vuelo||121 €|
|Aerolíneas||Ryanair, Bulgaria Air, Austrian Airlines|
We arrived at the airport over 90 minutes before our flight and were never warned we’d be charged a hefty fee if we didn’t check in ahead of time. We did try to check in prior, but there was an error in my confirmation code and it didn’t work. They told us we couldn’t get on our flight, then charged us $487 euros to take a different flight and required us to check all our bags! A total scam and they were extremely rude!!
The flight itself was quick and crew members were professional.
We weren't informed of flight delays until arriving at the airport. No information was provided on departure time until after waiting almost 2 hours. Ryanair staff at the airport made announcements exclusively in Spanish, without providing an English translation.
We attempted to cancel our reservations more than a week before our trip because my husband was hospitalized. Not with the flu or a broken arm, but a major and serious life threatening illness we are still dealing with. We provided numerous documents as proof of the absolute dire situation and they denied the request over and over again. I get that the tickets were "non-refundable" but at least offer vouchers, credit, or be totally a stand-up company and refund the tickets. It wasn't buyers remorse, trust me, we would have preferred to be in Portugal, rather than sitting in a hospital hoping and praying for his recovery.
In flight snacks were good. Staff pleasant.
Getting through security was a stressful nightmare. I had no idea what to put where. Was just given a tray and expected to know. Signs said inhalers needed to be in plastic bag but website said meds were ok but keep handy. Threatening notices said if you get it wrong your bag will be searched and you can be delayed for up to half an hour (the inference being you could miss your flight). Vowed not to fly again although may get over it!
Liverpool airport, flight
Service from ground staff in Palma Being charged twice for our bags. Paid £200 for 2 bags instead of £100. Will never fly Ryan air again.
Once on board we flu fast
The flight was delayed by over 2 hours and no information was given at all.
Poor food no entertainment
We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service.
Uncomfortable weared off seats and no entertainment system.
Missed the flight and company didnt returned the money according to insurance.
I dident get my luggage
Very good drink service (one cold and one hot drink)
El muchacho se nos hizo el checking fue sumamente amable.
Food, entertainment options, business class seats that lay flat
Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored
My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed.
The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight.
Very good drink service (one cold and one hot drink)
Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines.
This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible.
Almost every thing was very good
My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip.
Flight was 1 hour late. Didn’t make up any time while in flight. We came to no gate assigned. Additional delays due to wait for free gate. Unacceptable, missed my connection. Had to stay additional day for rebooked flight.
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