Notificar tipo de visados con los que se permite abordar
a veces te cancelan el viaje sin avisar y siempre tienen retrasos
Ventajas: "Retraso de 2 horas"
Ventajas: "Se respeto la hora programada del vuelo estaba dentro del margen, del tiempo estimado."
Desventajas: "Mejor promoción para llenar las espectativa del cliente, cumpliendo con sus necesidades."
Ventajas: "From Casablanca to Accra the seat was very comfortable, and they gave us blankets, pillow, socks and eye mask (none of these provided from Barcelona to Casablanca, and the seat was smaller) Good food and tea service."
Desventajas: "Personal tv missing."
Desventajas: "It is unacceptable to have you go from the gate down two flights of stairs with your carryons so you can board a bus to take you to the plane."
Desventajas: "Was not advise about Extra Charges for luggage 70.00 EUROS PRR CHECKED BAG"
Ventajas: "Crew was very friendly"
Desventajas: "Aircraft boarded 1.5 hours late and departed 2 hours late. Upon reaching the destination gate it took 30 minutes to open the aircraft door and start deplaning."
Ventajas: "It's just amazing"
Desventajas: "Flight was delayed by"
Desventajas: "The company organization, the staff and treatment are horrible from start to Checking out at auntie arrival with the airport authorities."
Desventajas: "There was nothing about the trip to like. I still have not made it to Agadir. The flight in Denver was delayed two hours, causing my family to miss all connections. This I turn required me to fork out $1000 additional to make it to my final destination."
Ventajas: "The plane was on time, boarding was smooth and the seats were comfortable, again."
Desventajas: "There was no personal entertainment system. However, they had screens fold down from the sealing and showed some cartoons and very old silent movies."
Desventajas: "One of my luggage was badly damaged."
Desventajas: "Delayed flight"
Ventajas: "Loved the food, the people, the games, the accommodations. A lot."
Desventajas: "No WiFi."
Desventajas: "Service was poor and the flight got delayed"
Ventajas: "Plane had plenty of space, had 3 seats to lay down and sleep Brought my own food, was good decision Smooth flight"
Desventajas: "Personal TV broken, limited communication during delay at gate and before takeoff."
Ventajas: "The crew was responsive to needs that came up."
Desventajas: "The flight was delayed by an hour and we didn’t actually leave for two hours because the boarding process was so disorganized. They had us line up over an hour before we could actually board the plane. People are so irritable that a shouting fight broke out in the process. The screens on the back of the seats work inconsistently. No wifi. And this was on the Dreamliner! not the worst flight I’ve been on but negatives definitely outweighs positives."
Desventajas: "Very poor help internationally"
Ventajas: "Crew was excellent"
Desventajas: "Royal Air Maroc should revise the state of their seats (comfort) and especially boarding time (always on delay)"
Desventajas: "I was not allowed to board the plane after many phone calls to your team. I had to pay $600 dollars to get onto the same plane and still cant get a refund of my ticket . This has been the worse experience in many years of travels"
Ventajas: "Good food and personnel. Online check in is also helpful"
Ventajas: "Very efficient to serve a meal and drinks on a one hour flight"
Desventajas: "Oman airlines refused to board in zurich without any intimation neither from airlines nor from agency I am an heart patient and got mild stroke when I heard this and I paid 550 Swiss Frances to take the same flight on same time I need to peruse this case on top priority and reimburse the payment. Awaiting for your urgent reply. I want to know what could be the reason before I need to take further action."
Ventajas: "Customer service was great."
Ventajas: "The staff was nice"
Desventajas: "Breakfast lacked nutritional value as it was carbs only, i.e. an assortment of 3 different types of bread/cake. My friend and I unboarded the flight extremely hungry and had to find breakfast on the street in a new country while waiting for a train from casablanca to marrakesh. Also, my friend's brandnew suitcase was damaged when we received it at the casablanca airport as it was missing a wheel."
Desventajas: "They canceled my flight forcing me to leave my vacation a day early with not even a 24 hrs notice. This resulted in me losing out on money that I had already spent on tickets, the place we were staying, parking my car etc."
Ventajas: "I've flown 1000+ times on almost every airline, this is the absolute worst."
Desventajas: "They put us in a tiny transit terminal in Casablanaca without food. The flight was delayed 3 hours (until 1am) so I was sitting in this tiny terminal for 5 hours without food. Then they didn't deliver my bag (or half the plane bags) once in Marrakech. Not only this, but they don't deliver next day so I had to return to the airport to get the bag myself. Will never fly this airline again."
Ventajas: "I was happily surprised that on a short flight they served an entire meal. And then as we arrived in Morocco and were preparing for a 12 hour layover, we were informed there was accommodations for us, where we weee fed lunch and dinner and enjoyed a nice long nap! Amazing!"
Desventajas: "The plane itself was a bit run down"
Desventajas: "There was a 19 hour delay in Casablanca."
Ventajas: "I liked that I had an aisle seat."
Desventajas: "I didn't like that the crew lied to everyone and told them that the bathrooms were closed before takeoff, but they chose who could use the bathroom, and we took off an hour late. Not good. The quality of the sound on the televisions is also very poor. And there was only one option for food."
Ventajas: "The eventual flight the next day was perfectly satisfactory in terms of food, service, and entertainment."
Desventajas: "I was involuntarily transferred to a flight the next day, with no warning (I was not told until I reached the boarding desk, after I had already waited for three hours since the flight was delayed). It was a stressful experience and I do not understand why the usual steps of asking for voluntary transfers and offering compensation were simply skipped over."
Ventajas: "Lost luggage and no help."
Desventajas: "Lost luggage and no help."
Desventajas: "Was not given meal requested"
Desventajas: "There is no entertainment"
Ventajas: "Comfort Crew"
Desventajas: "Personal is very ok"
Desventajas: "Royal Air Maroc decided to combine two flights. This created a lot of confusion at the airport as we waited for a new flight number before going through security. All of the passengers were confused because we weren't sure which flight number to use for the gate -- now that an additional stop was added to the itinerary. While all of the crew were courteous and helpful, the overall operation was confusing resulting in unnecessary stress. No food service offered, even water."
Ventajas: "They have horrible people skills and just pass off problems from one person to another.. I will give them till tomorrow then I will report thdm to the better business bureau..very unprofessional...I would never give them business again and will put it all over social media. They suck big time"
Ventajas: "Crew was nice. Flight took off on time and landed 1.5hrs early."
Ventajas: "El personal fue un desastre. No nos atendieron nada bien, al contrario que en la ida, estaban siempre durmiendo y te decían que te pusieras tu la bebida, agua, o similar."
Desventajas: "Los asientos estaban todos rotos."
Ventajas: "I like the multimedia especially the movies."
Desventajas: "I dont like some of their meals"
Ventajas: "The crew was very friendly. It was nice to have a free meal and coffee offered."
Ventajas: "The plane was clean and the pilot provided a safe flight environment."
Desventajas: "All services provided was subpar in presentation. Staff was rude and inconsiderate."
Desventajas: "I ordered kosher meals three weeks in advance and they did not provide any on my return flight to NY.. It's a long flight to have no food.."
Ventajas: "Great customer service, serve a full meal on a less than 2 hours flight, friendly service."