Encuentra vuelos baratos de Madrid Adolfo Suárez Madrid-Barajas a Estambul (MAD - TR5)

The flight was delayed a bit, about a half hour in total, but the staff on the plane were very courteous. We were served a nice Greek meal even though the flight was only 3.5 hours long. Seats were comfortable. US airlines could learn a lot from Aegean.

Flight was delayed 30 minutes

Great service, crew and good food

One hour delay

We had a nice comfortable flight and were delighted to receive the complementary food and drinks.

We were slightly delayed and found it difficult to understand some of the announcements from the crew.

Had to double pay for baggage. Total scam

Their app wouldn't download on my phone, so I was unable to check in in advance. I had to pay 15 euros to get a boarding pass - absolutely ridiculous.

The check in app and the service

Th outbound flight was delayed

Great professional and polite crew.

The flight was delayed 7 hours, and it seems to be norm, as I experienced it more than once. Old plane, having issues with A/C.

Crew was nice

Cramped seats. No elbow or leg room. No entertainment. Food was low quality for a long trip like this. We left 1 hour late, no explanation given. They charged me for not printing my boarding pass. When I tried to check in online my e-ticket could not be found, I explained that to them but didn’t care and got charged anyway. We got bumped to a later flight which made me lose my connection at JFK.

Good service onboard, good food. On time.

Overall everything was ok.

Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir.

Nothing really

Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers.

We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too.

He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner...

nothing

everything

We checked our bags in Madrid. They approved our carry-on and we flew out no problem. Arrive in Turkey to switch planes, they started to pull all the American and Canadian passport holders to the side and they pilled out a pocket luggage scale that we all know was inaccurate or rigged. They ripped off our approved tags fro Madrid and told us that our bags were overweight.... we had a small backpack for me and my wife had her purse. They weighed them and told us if we didn't pay 150euros, we could not board the plane. - yes, they said the purse was overweight. We talked them down to 70euros. When we finally got on the plane and talked with other passengers we found out we were lucky, one family had to pay 1400 euros and another paid 300 euros. We also left a Canadian lady behind because they would not accept American Express.

They are a fraudulent company. Almost all international flights that I know allow 50lbs per checked bag. Pegasus knows this, so when you fly in to Europe and use one of their planes to get to your final destination, they only allow 44lbs, so you have to pay a penalty to get through. Terrible.

Nothing

One hour flight from Dalaman to Istambul. that leaves with two and a half hours of delay. We arrived late to Istanbul. We ate dinner after hours and tired of Pegasus waiting. Without any explanation from anyone in the company. Never again will I fly with Pegasus.

None

This is an international flight and the airline didn't even provide complimentary water or soft drinks

This airline sounds new to me but unbelievably the best fly I never been....!

Check-in counter mentioned that our ticket did not include checked baggage, but she only charged for one bag (will be checking on my ticket and discussing with Aegean's corporate if I bought the correct ticket with checked bags). Boarding was easy and the crew was very nice and helpful throughout the flight. I was glad that they served a small meal - food was good...we're not talking about a restaurant meal. Seats were good and just wish there was some in-flight entertainment.

Had to double pay for baggage. Total scam

Free food! Very nice flight attendants

Chaos with boarding - should be by rows

expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy

there was no lounge close to our departure gate

Nice flight, nice crew, and a nice experience.

Very friendly crew going out of way to assist in making trip comfortable

Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them

We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too.

He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner...

Missed connection and following flight delayed

Had to double pay for baggage. Total scam

Again a lovely smooth flight that departed on time. The captain spoke very clearly and was easily understood.

The seats were uncomfortable for this length of flight and space very limited.

We had a nice comfortable flight and were delighted to receive the complementary food and drinks.

We were slightly delayed and found it difficult to understand some of the announcements from the crew.

Great professional and polite crew.

The flight was delayed 7 hours, and it seems to be norm, as I experienced it more than once. Old plane, having issues with A/C.

The airline was late to Kiev from Venice and my bag did bot make the transfer to Tel Aviv and now my bag is lost

The flight left and arrived on time.

We fly a lot. But this was our first time flying UIA. Thank goodness it occurred to me to do the online check-in (which, by the way, did not work from my phone; I had to ask the hotel lobby to lend me a computer) because they charge you a fee if you do not arrive with a printed boarding pass. They also weigh your hand luggage and if it is over 7kg (which is nothing!) they force you to pay 70 euro to check it in. We had to pay 140 euro for our 2 check-in bags anyway, because apparently the tickets we bought did not include check-in luggage. Mind you, when I booked our flight nowhere did it indicate I would need to pay for luggage, and when I did the online check-in it also did not state I should or could pay for luggage. Other passengers said that their flight to Lviv included their checked bags, but they got charged for the luggage when flying back out of Lviv. One young man who was already ready to board was told to go back out to check in his hand luggage because it was too heavy (although he had already been allowed through to security with his hand luggage)... and the “scientific” method for showing it was too heavy was the man at the gate simply lifting it and deciding it was past the limit. The lady at the info counter, when we had to pay for our luggage, was extremely rude; in my husband’s words, she was “uniquiley unqualified for a position involving customer service”. So... the ticket itself from Lviv to Kraków might have been affordable, but the airline finds creative ways to make you pay through your nose. We would have actually saved money (and stress) by booking a direct flight with a different airline (or taking the train!). Hopefully UIA will ”get with the times” and become more transparent about their charges, as well as find more qualified customer service representatives. Ukraine is a lovely country and many of the people coming through are seasoned travelers. If the airline continues to make it difficult for flyers, many may choose not to return. This was a short flight, but not even drinks were served.

Crew was nice

Cramped seats. No elbow or leg room. No entertainment. Food was low quality for a long trip like this. We left 1 hour late, no explanation given. They charged me for not printing my boarding pass. When I tried to check in online my e-ticket could not be found, I explained that to them but didn’t care and got charged anyway. We got bumped to a later flight which made me lose my connection at JFK.

Good service onboard, good food. On time.

... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to.

Arrived Early!

Left Late :-)

Very friendly crew going out of way to assist in making trip comfortable

Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them

Flight was good

I went to desk for check in and they told me l have to pay 15 euro because that l didn’t check in on line before l get to the airport. They wouldn’t check and give me boarding pass till l paid 15 euro. Horrible airline. After that they wanted to charge us for food and drinks on a international flight. Never again !!!!

Hit with extra fees for check-in.

Short flight

Computer wouldn't let me check in online so I had the pleasure to pay them for the inconvenience I caused them for printing

The flight left and arrived on time.

We fly a lot. But this was our first time flying UIA. Thank goodness it occurred to me to do the online check-in (which, by the way, did not work from my phone; I had to ask the hotel lobby to lend me a computer) because they charge you a fee if you do not arrive with a printed boarding pass. They also weigh your hand luggage and if it is over 7kg (which is nothing!) they force you to pay 70 euro to check it in. We had to pay 140 euro for our 2 check-in bags anyway, because apparently the tickets we bought did not include check-in luggage. Mind you, when I booked our flight nowhere did it indicate I would need to pay for luggage, and when I did the online check-in it also did not state I should or could pay for luggage. Other passengers said that their flight to Lviv included their checked bags, but they got charged for the luggage when flying back out of Lviv. One young man who was already ready to board was told to go back out to check in his hand luggage because it was too heavy (although he had already been allowed through to security with his hand luggage)... and the “scientific” method for showing it was too heavy was the man at the gate simply lifting it and deciding it was past the limit. The lady at the info counter, when we had to pay for our luggage, was extremely rude; in my husband’s words, she was “uniquiley unqualified for a position involving customer service”. So... the ticket itself from Lviv to Kraków might have been affordable, but the airline finds creative ways to make you pay through your nose. We would have actually saved money (and stress) by booking a direct flight with a different airline (or taking the train!). Hopefully UIA will ”get with the times” and become more transparent about their charges, as well as find more qualified customer service representatives. Ukraine is a lovely country and many of the people coming through are seasoned travelers. If the airline continues to make it difficult for flyers, many may choose not to return. This was a short flight, but not even drinks were served.

1 hour + Late departure both from Copenhagen and from the connection in Instanbul

Wild children touching and banging against the seat back, surrounded by a sick family sneezing andcoughing facing me while not properly covering mourh/nose. Isles so nrrow that attendants and carts bumped into me every time theypassed.

Flight was on time.

There was a group of 16 or 17 year olds on the same flight that were so loud and standing up in the plane the whole time making it impossible to relax or try to sleep.

Comfortable seats and very clean.

The flight was delayed a bit, about a half hour in total, but the staff on the plane were very courteous. We were served a nice Greek meal even though the flight was only 3.5 hours long. Seats were comfortable. US airlines could learn a lot from Aegean.

Flight was delayed 30 minutes

Again a lovely smooth flight that departed on time. The captain spoke very clearly and was easily understood.

The seats were uncomfortable for this length of flight and space very limited.

Had to double pay for baggage. Total scam

I booked for baggage through kayak and had to pay again. What a scam

He missed it due to having a 32 minute layover, which he ran all the way to board.

he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience.

Good service onboard, good food. On time.

Very friendly crew going out of way to assist in making trip comfortable

Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them

The crew were hardworking, responsive, conscientious and friendly

Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late.

The check in app and the service

Th outbound flight was delayed

Their app wouldn't download on my phone, so I was unable to check in in advance. I had to pay 15 euros to get a boarding pass - absolutely ridiculous.

The crew was nice and attentive.

they charged me for not printing my boarding pass. When I tried to check in online my e-ticket could not be found, I explained that to them but didn’t care and got charged anyway.

Crew was nice

Cramped seats. No elbow or leg room. No entertainment. Food was low quality for a long trip like this. We left 1 hour late, no explanation given. They charged me for not printing my boarding pass. When I tried to check in online my e-ticket could not be found, I explained that to them but didn’t care and got charged anyway. We got bumped to a later flight which made me lose my connection at JFK.

Wild children touching and banging against the seat back, surrounded by a sick family sneezing andcoughing facing me while not properly covering mourh/nose. Isles so nrrow that attendants and carts bumped into me every time theypassed.

1 hour delay nearly cost me my connection no assistance provided

Nothing

One hour flight from Dalaman to Istambul. that leaves with two and a half hours of delay. We arrived late to Istanbul. We ate dinner after hours and tired of Pegasus waiting. Without any explanation from anyone in the company. Never again will I fly with Pegasus.

We checked our bags in Madrid. They approved our carry-on and we flew out no problem. Arrive in Turkey to switch planes, they started to pull all the American and Canadian passport holders to the side and they pilled out a pocket luggage scale that we all know was inaccurate or rigged. They ripped off our approved tags fro Madrid and told us that our bags were overweight.... we had a small backpack for me and my wife had her purse. They weighed them and told us if we didn't pay 150euros, we could not board the plane. - yes, they said the purse was overweight. We talked them down to 70euros. When we finally got on the plane and talked with other passengers we found out we were lucky, one family had to pay 1400 euros and another paid 300 euros. We also left a Canadian lady behind because they would not accept American Express.

They are a fraudulent company. Almost all international flights that I know allow 50lbs per checked bag. Pegasus knows this, so when you fly in to Europe and use one of their planes to get to your final destination, they only allow 44lbs, so you have to pay a penalty to get through. Terrible.

The crew were hardworking, responsive, conscientious and friendly

Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late.

Nothing really

Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers.

Overall everything was ok.

Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir.

He missed it due to having a 32 minute layover, which he ran all the way to board.

he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience.

On time.

Short flight

Computer wouldn't let me check in online so I had the pleasure to pay them for the inconvenience I caused them for printing

Their app wouldn't download on my phone, so I was unable to check in in advance. I had to pay 15 euros to get a boarding pass - absolutely ridiculous.

Crew was nice

Cramped seats. No elbow or leg room. No entertainment. Food was low quality for a long trip like this. We left 1 hour late, no explanation given. They charged me for not printing my boarding pass. When I tried to check in online my e-ticket could not be found, I explained that to them but didn’t care and got charged anyway. We got bumped to a later flight which made me lose my connection at JFK.

Arrived Early!

Left Late :-)

He missed it due to having a 32 minute layover, which he ran all the way to board.

he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience.

We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too.

He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner...

expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy

there was no lounge close to our departure gate

None

Very bad experience overall

1 hour delay nearly cost me my connection no assistance provided

nothing

everything

It's the worst airline ever, delays (NO EXCUSES), non-comfortable seats, very bad customer experience...