Encuentra vuelos baratos de Madrid Adolfo Suárez Madrid-Barajas a Ciudad Ho Chi Minh Aeropuerto Internacional de Tan Son Nhat (MAD - SGN)

The flight was fine

I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison.

They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion.

The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou.

Everything

Love the service from the air hostess

Seating is a little tight, limited movie selections

On time

The food was ok for an airplane.

Very good service on board, crew very attentive and polite.

Lack of communication with customers in change of situation. Airline had to change the aircraft and as a result all passengers had to be transported to the new aircraft by buses rather than via boarding bridges. It was the longest airport shuttle ride ever because no one told us what to expect. People complained. But airline could have managed expectations better by giving notice to customers what will happen next, customers will be more forgiving that way.

For some reason they had a hard time printing off our infant boarding pass and couldn’t print out our connecting flights so we had to go to a ticket counter during a very short transfer. We came within minutes of not making it.

The headline says it all!

Both the USB and headphone Jacks were busted. Just had a bad seat this time.

overall condition of plane

snack was too little

Couldnt get the lazy flight attendants to bring me a drink. I asked twice for a Coke Zero.

All was fine

Love the A321 aircraft

Food and no IFE on board for a 4 hour flight

All was fine

Seats were very comfortable and the crew was very kind!

N/A