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Desventajas: My son got to the kiosk and they told him the flight was boarded and he missed the flight. They offered him a ticket for 380 dollars which he did not have to leave Friday two days later. Fortunately I was on the phone and bought a ticket on line. What can be done? Why must we pay for others mistakes

Ventajas: New plane and good pilot - smooth take off/landing

Desventajas: Delayed departure, long boarding process, and unfortunately my entertainment system was not working

Desventajas: The fish was undercooked, still rubbery.

Desventajas: So many delays, we’ve spent nearly 12 hours waiting in airports and are stuck in Casablanca..

Desventajas: Staff was not helpful at all.

Ventajas: excellent crew, food entertainment and seats

Desventajas: They were the best among the airlines I ever used

Ventajas: Good food, excellent lounge in Istanbul and super comfy seats in the longer leg

Desventajas: Boarding crew did not have the required knowledge of visa process and made us wait 40 mins

Ventajas: Good attention to detail.

Desventajas: Seat controls panels need updating. Are also dirty.