Encuentra vuelos baratos a Lilongwe Intl (LLW)

Ventajas: They should send us prior notice of changes in flights. My flights where delayed by almost 6 hours both inbound and outbound bound

Desventajas: Check in agents should do their job as per their description not wasting our time and keychatting with their collegues

Ventajas: Once we got on the plane, everything was okay.

Desventajas: Every moment leading up to the airplane. From our flight being delayed 13 hours, to people not helping us with a hotel when we had a 12 hour layover to start with. They said we needed to talk to only the Kenya Airways representatives in Addis where we left from. We did... and they didn't say anything. After that they refused to help us in Nairobi. There were all these secret ways of getting help that they said we didn't qualify for. Supervisors and managers were not available unless I left their desk and went to departures. They said I would have to go back through immigration.. but thankfully, right before I did, someone came and spoke to me. From our several interactions, we received no apologies, but felt that the theme was that everything was my fault.. not the best feeling as a customer. Only my one chat with the supervisor was very nice. She was very patient, sat down with me and helped direct my concerns. Especially with a 13 hour delay. Nairobi seemed great, but our interactions with the staff really took away from our experience. And we missed our vacation in the end..

Ventajas: NA

Desventajas: NA

Ventajas: Nothing

Desventajas: 3 hours late outbound. return flight cancelled. made us wait at the aiport for 12 hours. worst flight of my life.

Ventajas: Nothing to mention

Desventajas: Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!

Ventajas: The constant smile conferred by flight attendants through the entire flight.

Desventajas: The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated.

Desventajas: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

Ventajas: Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time.

Desventajas: Boarding could be better

Ventajas: The plane is nice with wonderful amenities. The flight was on time even though departure was 1 hour late. The price is great.

Desventajas: The staff did not care. They caused many of the delays, exasperated many customers, and slept during the flight instead of tending to the needs of passengers. If you're prepared to take care of yourself, the price and speed may be too hard to pass.

Desventajas: I’m still in Nairobi because they delayed the plane

Desventajas: I was not offered blankets from the onset.

Ventajas: Once we got on the plane, everything was okay.

Desventajas: Every moment leading up to the airplane. From our flight being delayed 13 hours, to people not helping us with a hotel when we had a 12 hour layover to start with. They said we needed to talk to only the Kenya Airways representatives in Addis where we left from. We did... and they didn't say anything. After that they refused to help us in Nairobi. There were all these secret ways of getting help that they said we didn't qualify for. Supervisors and managers were not available unless I left their desk and went to departures. They said I would have to go back through immigration.. but thankfully, right before I did, someone came and spoke to me. From our several interactions, we received no apologies, but felt that the theme was that everything was my fault.. not the best feeling as a customer. Only my one chat with the supervisor was very nice. She was very patient, sat down with me and helped direct my concerns. Especially with a 13 hour delay. Nairobi seemed great, but our interactions with the staff really took away from our experience. And we missed our vacation in the end..