Desventajas: "Least leg room of any flight I've ever taken."
Desventajas: "Not much leg room. Make sure they seat your party members together at check-in."
Ventajas: "Had trouble with Vietjet charging me additional money for a flight change that didn’t go through on their website. Tried to explain it to them at the airport and they didn’t understand. Tried contacting them on their website and still didn’t understand how to fix it."
Desventajas: "Better policies and a website that works when changing/booking flights"
Desventajas: "The fees for checked baggage were not clear and they did not state them at all and trying to purchase a checked baggage was impossible to do and frustrating. I had to pay $55 for two bags for an hour flight."
Ventajas: "Very little leg room"
Desventajas: "No drinks are offered"
Desventajas: "Check in was frustrating, to say the least. We had to go upstairs to pay an excess baggage fee, instead of where we checked in. Despite being first in line we had to go to the end of the line because we were in the wrong line. They decided to tell us after the other line formed, not at the time."
Desventajas: "I believe water should be offered for free, but this airline believes otherwise. I was so dehydrated on this flight and I was told it was 60bahts for water, and I ran out of currency, and they did not even take credit cards."
Desventajas: "3 hour delay, missed all other flights home"
Professional, courteous, punctual service. In particular, staff was quite observant and assisted my mother with wheel-chair even though we forgot to even mention about the same.
Missed my flight No alerts about visa to Hanoi
Falta de informacion del retraso del vuelo. Mala atencion a los pasajeros
100% dislike due to last minutes flight cancellations and terrible customer service experience. Do notice us early at least 24 hours before departure time.
Ventajas: "on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit"
Ventajas: "Excelente tripulación"
Ventajas: "Quick flight"
Desventajas: "Water should be free"
Ventajas: "Crew was quick to serve any on-board item I ordered. Happily served with a smile"
Desventajas: "I’ve been traveling with AirAsia since quite a few years, but recently AirAsia flights are being delayed quite often. This is not how budget airlines usually work. They’re known for their on-time operations. I hope AirAsia works to improve on this issue."
Ventajas: "La calidez de la tripulación"
Desventajas: "Entretenimiento y tamaño de los platos que se pueden comprar a bordo."
Ventajas: "The new seats are good. I didn't get any back pain."
Desventajas: "Not much."
Desventajas: "I didn’t have any food so am unable to comment on this"
Ventajas: "Good service, nice nasi lemak"
Desventajas: "Baggage problems in transit"
Desventajas: "A pesar de ser un vuelo low cost, en los otros te dan agua, acá nada, todo lo tienes que comprar y el vuelo en general es de compras de comida, bebida y productos de dutty Free."
Ventajas: "The efficiency and professionalism of the crew."
Desventajas: "Nothing to dislike."
Desventajas: "Immigration offload for no reason then asked to rebook .."
Ventajas: "El check in online y el aeropuerto súper rápido"
Desventajas: "Las demoras de la aerolínea"
Ventajas: "Airport crew was friendly and provided umbrellas to everyone as they boarded plane. Managed brief rain-related departure delay well. Nice in flight travel magazine."
Desventajas: "Bag fees were high. I misunderstood when booking as website said on bag (meaning "cabin bag"/"carry on"), so not only did I have to pay the standard luggage cost for my one check in bag but also a same-day late fee, making it twice as expensive."
Ventajas: "Pleasant counter service at the terminal."
Desventajas: "Half hour late"
Ventajas: "Fares. Schedules. Destinations. More than you might expect for a low cost airline."
Desventajas: "I got what I paid for."
Desventajas: "Flight delayed 2hrs"
Ventajas: "En general nos gusta mucho Air Asia"
Desventajas: "Q no nos solucionaron un problema q tuvimos en Kuala Lumpur. Nadie fue capaz de darnos una solución. Perdimos la noche en el hotel de Kuala Lumpur"
Desventajas: "One hour delay on runway"
Desventajas: "Delayed flight"
Ventajas: "Missed flight because the Air Asia app could not process my boarding pass. Had to leave my arrival Terminal 1 to pass through Immigration to reach Terminal 2 because Air Asia has no counter in Yerminal 1. All this led to a time consuming exercise and missed counter check-in time. Terrible experience."
Ventajas: "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."
Ventajas: "Cabin crew were professional and courteous. I like the boarding at rear of airplane first"
Desventajas: "For me, the seats a were uncomfortable. No lower back support."
Ventajas: "very affordable fare"
Desventajas: "No beverage even water. Bring your own water"
Ventajas: "The price"
Desventajas: "You don't even get water"
Ventajas: "El personal atento."
Desventajas: "El vuelo de ida salió con 40 min de retraso y el embarque sin manga es bastante engorroso con las maletas de mano y niños."
Desventajas: "inclusive me cobraron por una maleta de 9kg más de USD$100"
Ventajas: "First time I've flown with them. I was very impressed"
Desventajas: "I liked everything"
Ventajas: "Inexpensive flights. Book early to get the best deals."
Desventajas: "The announcement came almost every few minutes, which is annoying. Carrier will squeeze every penny out of you. Bring something on board to eat if a long flight."
Desventajas: "Para hacer check in me daban diferentes indicaciones y tarde mujo"
Desventajas: "The leg room is deplorable. My knees were continuously hitting the hard seat in front of me and going sideways wasn't even an option. I've never had this happen to me before. I'm a female and 5'9 and this is the least space I've ever had on a flight. So uncomfortable I can't imagine a long flight with this airline, which is good to know because now I will not use them for flying to Malaysia from NYC. Also both flights were delayed by nearly an hour each."
Desventajas: "I was charged over $200 for luggage overweight because I did not purchase it at time of booking. That's disgraceful. They should make it clear for people outside Asia who are not familiar with their policies what they should do to avoid these charges Jackie"
Ventajas: "Everything was there"
Desventajas: "Flight was delayed"
Ventajas: "Service ..very good"
Desventajas: "Flight Delay"
Ventajas: "There was nothing to like. Literally!"
Desventajas: "Delayed for more than 9 hours, which ruined a complete day of my trip. When inquired from local office, they were clueless and was really rude. We could not do the web checking as there was a error in the site and we ended up paying more than 3 times what we were supposed to pay for baggage."
Ventajas: "The price I paid was very reasonable."
Desventajas: "No commets."
Ventajas: "Great service and amazing food !"
Desventajas: "I was charged $300 for a carry on because it was determined that my carry on was too large (which it was NOT) . charged $18/ kg."
Desventajas: "No drinking water!"
Ventajas: "The food"
Desventajas: "They didn't even put my bag on the plane, they left it in the transit airport in Kuala Lumpur. I got my bag 24 hours later."
Ventajas: "For once, had a friendly check-in agent."
Desventajas: "A number of delays. Little or no information. Crew attended well to each other."
Desventajas: "Not many snack options for the short flight."
Desventajas: "Not much snack and drinks options for short flight when customer don't want a meal onboard."
Desventajas: "El vuelo se retrasó 14 horas por problemas técnicos, pero los empleados decían que eran normales. Tuvimos que comprar otro vuelo de otra compañía para llegar a tiempo a Kuala. La compañía no paga por un retraso de 14 horas, es increíble. Además, en el billete electrónico que recibimos de Kayak no había información sobre el equipaje, así que tuvimos que pagar 72€ en el aeropuerto. En definitiva, un desastre tanto por parte de la compañía como de Kayak. Creo que nunca volveremos a utilizar Kayak para comprar un vuelo a través de ellos."
Desventajas: "Vuelo con retraso, cabin crew poco amables y cuando compre el billete agrega maletas y luego tuve que pagar"
Ventajas: "Easy and simple....hope it will be like this in the future flights as well...."
La comunicación. Adelantaron el vuelo y no me enteré
Ground crew clueless, delayed flight gate change without communication. Horrible experience. Will not fly Vietjet again.
Ventajas: "Worst Airline Ever"
Desventajas: "Vietjet needs to update their refund policy"
Desventajas: "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
Desventajas: "Get more Customer Services training for the better and for the next level of international services provider...."
Ventajas: "The food is good. Air crew is nice."
Desventajas: "Worth for money we paid"
Ventajas: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Desventajas: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Desventajas: "Boarding on time instead of delay twice"
Desventajas: "should be on time"
Ventajas: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Desventajas: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Ventajas: "Fast and efficient and low cost budget"
Desventajas: "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
Desventajas: "Delays with no explanation or expected timing"
Ventajas: "Quick flight"
Desventajas: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Ventajas: "Flight Cree good"
Desventajas: "Seats, no jet ways to board or deplane"
Ventajas: "La gestión del vuelo dentro del aeropuerto."
Desventajas: "Tuvo un atraso bastante grande. Nos cambiaron 3 veces de horario."
Desventajas: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Desventajas: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Ventajas: "Plane was clean and boarding was efficient. Good value. Flight was on time."
Desventajas: "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
Desventajas: "No online check-in. Flight was late. No legroom."
Ventajas: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Desventajas: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Desventajas: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
Desventajas: "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
Ventajas: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Ventajas: "Flights were on time and worked well for us. Flight attendants were helpful"
Desventajas: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
Ventajas: "The plane got me to my destination"
Desventajas: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Ventajas: "Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website"
Ventajas: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
Desventajas: "I wish they had in-flight entertainment, but it's not that big of a deal."
Ventajas: "Cheap flights but u get what u pay for"
Desventajas: "2 delays of 10hrs"
Desventajas: "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
Ventajas: "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
Desventajas: "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
Desventajas: "I am an average height United States male; never have I been so restricted by seat space."
Desventajas: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Ventajas: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Desventajas: "Caroline is wonderful once the plane is able to get into the air"
Desventajas: "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
Desventajas: "I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed."
Ventajas: "Not much"
Desventajas: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Desventajas: "Cambio de vuelo sin aviso, una hora más de espera retrasó todo"
Desventajas: "Have an error in system. I can't join the flight"
Desventajas: "There is no entertainment in flight and baggage check in is an issue ."
Ventajas: "Staff onboard friendly"
Desventajas: "Flight check very slow"
Ventajas: "Fluent English, comfortable and ample seat space"
Desventajas: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Ventajas: "Please be aware they can change flight times earlier without communicating"
Desventajas: "It was delayed over 1 hour. it was many times since i've used."
Ventajas: "We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey."