Encuentra vuelos baratos de Croacia a Madrid Adolfo Suárez Madrid-Barajas

The crew are so helpful and friendly

Our flight was ridiculously delayed due to fog no fault of the airline but the communication was terrible

New plane

Could not check luggage online so had to pay exhorbitant fee at airport. Boarding at gate was totally disorganized and the attendents didn’t seem to care

Flight delayed almost 4 hours, everything else was fine

Flight delayed almost 4 hours, everything else was fine

Good but not the delay

The flight was delayed by 2 hours so I missed my coach from Barcelona to valencia and had to pay €34.50 for another ticket can you please try to refund me this money.

Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed.

The movie options, as well as music and TV options were limited. There were no electrical outlets.

Nice flight ...was comfortable travel ...good food.Thanks

No such things

The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !

Nothing to say

Comfort was better than on the previous Dash-8. Food was OK.

Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in.

Comida, servicio, Condiciones durante el vuelo

Mal manejo de equipaje, maleta abierta y con prenda robada, retraso en el vuelo

La atención abordo y la comodidad de las sillas me gusto mucho la aerolinea

Nice flight ...was comfortable travel ...good food.Thanks

No such things

Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor.

No complaints about anything.

Boarding process

Snooty air attendents.

Flight was smooth

Gates were changed without notice, had to go through security twice because of that, no signs at the gate or announcement about the gate change, rude personnel at boarding, trying to make you check in your bag even when it is within carry on limits

There were two flights to Prague within 1/2 hr of each other. We were at the wrong gate. They called for immediate boarding and we were at the gate in minutes. The plane had not left the gate but the captain refused to open the door. This unheard of, that at the counter didn’t want to intervene. Now we have to rebook. These Eastern European countries are still thinking of the past.

Flight was delayed almost two hours, plane wasn't at the gate, only one bus was provided for transport, everything on board was in Russian (as the plane previously arrived from Russia).