Ventajas: "I couldn't believe that there were only 13 passengers on our flight, on a regular-sized plane! In all my years of flying, that was a first. The biggest problem was that I was not on the flight manifest when I checked in, but after about a half hour that got resolved. Obviously there was space for me on the flight! Even though it was a late-night flight (10:15-12:15), we got served dinner at 11:00 pm. Not great food, but more than I expected for that time of day."
Ventajas: "The flight was delayed, but they explained why (a computer problem) and what they did to correct the problem (swapped in a working computer). The plane was small (19 seats, I think). We were greeted by a friendly (and funny) crew member who welcomed us aboard, explained the safety features, offered us some candy (the only food available -- very short flight), and then sat down in the cockpit (turns out he was the copilot). Everything was very simple and enjoyable. (I rated the "food" and "entertainment" with five stars. Other than candy, there was no food available, and the only entertainment was the cockpit. But there was no way to indicate "does not apply.")"
Desventajas: "No complaints at all."
Ventajas: "nice checkin staff"
Desventajas: "the food was boring"
Desventajas: "Onboarding time"
Ventajas: "Asientos comodos"
Desventajas: "Comida por debajo de lo que ofrecen otras aerolíneas del sudeste asiatico"
Ventajas: "Friendly crew. Short flight, very efficient"
Desventajas: "They could improve on the entertainment and service."
Ventajas: "The flights left and arrived on time."
Desventajas: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Ventajas: "The crew was very nice."
Desventajas: "There were passengers clapping through the whole flight."
Desventajas: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Ventajas: "Great service"
Desventajas: "Catch the return flight and entertainment choices are somewhat limited . Food remains ok but not great ."
Ventajas: "Standard process"
Desventajas: "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
Ventajas: "Boarding by rows - great!"
Ventajas: "The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless."
Desventajas: "The flight was delayed by 2 hours and then it was late another half hour for boarding."
Ventajas: "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
Desventajas: "Delay 15’"
Ventajas: "Flight attendants are friendly"
Desventajas: "Food is a bit pedestrian"
Desventajas: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ventajas: "Reliable, no nonsense, good price-quality ratio"
Desventajas: "This flight is almost always late. Connections in Paris tend to be difficult."
Ventajas: "The UA rep gave poor directions for transferring in Seoul; we ended up nearly missing the flight (and other UA passengers did miss it despite VN holding the plane for 40-plus minutes). The crew was helpful and friendly, defusing a truly stressful situation."
Ventajas: "The whole flight"
Desventajas: "Nil by"
Desventajas: "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
Ventajas: "Todo bien"
Ventajas: "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
Desventajas: "Some friendly smiles from the ground crew would have made our trip a bit better"
Ventajas: "Check in service was very good!"
Ventajas: "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
Desventajas: "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
Ventajas: "A glass of red wine"
Desventajas: "Broken seat would not recline"
Ventajas: "Good weather and a quick smooth flight"
Desventajas: "They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane."
Desventajas: "delay flight from Phu quoc to Saigon from 12h to 18h (more than 6 hours ) . I must cancel that flight for safe and stay one more night and switch to the soonest flight next morning"
Ventajas: "Cabin crew are great. Vietnam based catering is always really good: excellent fruit and I enjoyed the Vietnamese beef stew."
Desventajas: "Equipment seems older, no entertainment system in economy class."
Ventajas: "Flight was on time and crew was professional and polite."
Ventajas: "The food was very good. Service was quick and efficient. Drinks offering was generous.Plane was new airbus and Facilities were better than expected."
Desventajas: "Choice of entertainment on the long leg should be extended and should be changed regularly not just monthly. This is a general criticism to all airlines too."
Ventajas: "On time, smooth flight"
Desventajas: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
Desventajas: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
Ventajas: "For flying overseas the airplane was old and uncomfortable. I've flown overseas before and the seats have been a lot more comfy. The crew was fantastic and the food just crappy like any plane food."
Desventajas: "The seats and the food."
Ventajas: "Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!"
Ventajas: "excellent ,no complaints. Good flight all around."
Ventajas: "Great staff, clean plane and modern"
Desventajas: "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
Desventajas: "One hour flight was almost 5 hours long."
Ventajas: "They deal very well with the handicapped. Very respectful and patient"
Desventajas: "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
Desventajas: "The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don't speak their Chinese language. I would never fly with China airline again."
Ventajas: "Flight was delayed 1 hour with no explanation. Boarding was complicated by a long bus ride and again no explanation. The flight had tons of room open but no one offered for anyone to move seats despite a huge, loud crowd of young students keeping everyone awake in the back of the plane."
Ventajas: "I am handicapped and the ground and plane staff could not have been more attentive. Unlike other airlines they kept me informed of when I was to board and deplane. The flight is short and food was unnecessary. I think I was the only one one board that did not eat."
Desventajas: "A good airline that is not confused about their market or customer base. No complaints"
Ventajas: "Free baggage, nice plane."
Desventajas: "Flight left almost two hours late, without explanation, after having to move gates from end of the terminal to another. There should have been better communication from the gate staff about this."
Ventajas: "The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight."
Desventajas: "The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included."
Ventajas: "The service"
Desventajas: "It's a very short flight but the staff as always is very polite and welcoming"
Ventajas: "There was more leg room on this flight. The crew were very nice."
Desventajas: "The boarding area was chaotic and we were unsure whether we were getting on the right bus. But loading the plane was very quick as both forward and aft doors were used. Everyone was in their seat within about 5 minutes."
All worked efficiently but the food offered was pretty horrible
Professional, courteous, punctual service. In particular, staff was quite observant and assisted my mother with wheel-chair even though we forgot to even mention about the same.
Missed my flight No alerts about visa to Hanoi
When booking through Kayak, we were redirected to a third party booking site called Kiwi. Apparently we paid the full amount to Kiwi, but they did not pay the airline. When we arrived at the airport, we had to buy tickets again because they said the tickets we booked through Kiwi were cancelled due to non-payment. Beware of Kiwi! We are trying to get them to reimburse the other set of tickets we bought now.
La comunicación. Adelantaron el vuelo y no me enteré
Ground crew clueless, delayed flight gate change without communication. Horrible experience. Will not fly Vietjet again.
Ventajas: "Worst Airline Ever"
Desventajas: "Vietjet needs to update their refund policy"
Desventajas: "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
Desventajas: "Get more Customer Services training for the better and for the next level of international services provider...."
Ventajas: "The food is good. Air crew is nice."
Desventajas: "Worth for money we paid"
Ventajas: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Desventajas: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Desventajas: "Boarding on time instead of delay twice"
Desventajas: "should be on time"
Ventajas: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Desventajas: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Ventajas: "Fast and efficient and low cost budget"
Desventajas: "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
Desventajas: "Delays with no explanation or expected timing"
Ventajas: "Quick flight"
Desventajas: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Ventajas: "Flight Cree good"
Desventajas: "Seats, no jet ways to board or deplane"
Ventajas: "La gestión del vuelo dentro del aeropuerto."
Desventajas: "Tuvo un atraso bastante grande. Nos cambiaron 3 veces de horario."
Desventajas: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Desventajas: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Ventajas: "Plane was clean and boarding was efficient. Good value. Flight was on time."
Desventajas: "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
Desventajas: "No online check-in. Flight was late. No legroom."
Ventajas: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Desventajas: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Desventajas: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
Desventajas: "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
Ventajas: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Ventajas: "Flights were on time and worked well for us. Flight attendants were helpful"
Desventajas: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
Ventajas: "The plane got me to my destination"
Desventajas: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Ventajas: "Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website"
Ventajas: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
Desventajas: "I wish they had in-flight entertainment, but it's not that big of a deal."
Ventajas: "Cheap flights but u get what u pay for"
Desventajas: "2 delays of 10hrs"
Desventajas: "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
Desventajas: "This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print."
Ventajas: "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
Desventajas: "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
Desventajas: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Ventajas: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Desventajas: "Caroline is wonderful once the plane is able to get into the air"
Desventajas: "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
Ventajas: "Not much"
Desventajas: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Desventajas: "Cambio de vuelo sin aviso, una hora más de espera retrasó todo"
Desventajas: "There is no entertainment in flight and baggage check in is an issue ."
Ventajas: "Staff onboard friendly"
Desventajas: "Flight check very slow"
Ventajas: "Fluent English, comfortable and ample seat space"
Desventajas: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Ventajas: "Please be aware they can change flight times earlier without communicating"
Desventajas: "It was delayed over 1 hour. it was many times since i've used."
Ventajas: "We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey."
Ventajas: "Everything was good"
Desventajas: "Just 20 minutes late"
Desventajas: "The flight schedule changed and I wasn't informed."
Desventajas: "I was told I had to pay US$30 for my small carry-on bag. Then I had to check it. Then they advised me they change my seat from the exit row to another seat. I asked for my refund that I paid for the comfortable seat and they said not possible I travel extensively and this is by far the worst check inexperience of my over 40 years of flying. I fly in exit rows every week and have never been told that I can't sit in the exit row especially after paying a premium for it."