Ventajas: "Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?"
Desventajas: "Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs."
Desventajas: "No movies"
Ventajas: "Crew are great. Plane is cool, A380."
Desventajas: "Connecting flight is in a hurry, time is tight."
Ventajas: "The crew was excellent!"
Ventajas: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Desventajas: "I don’t know yet."
Ventajas: "Price, leg room, three choices of meal, excellent transit lounge at incheon airpirt"
Desventajas: "Wider range of films"
Ventajas: "My prayority was safely, then was accomplish."
Desventajas: "Was accomplish, so I wanted to say thank you, for your services."
Ventajas: "The food was amazing"
Ventajas: "Crew amazing, very polite and helpful."
Desventajas: "Was great, I slept most the way"
Ventajas: "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
Desventajas: "Seats could always be more comfortable."
Ventajas: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Desventajas: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Ventajas: "Not long waiting for the flight."
Desventajas: "Flight was delayed a bit."
Ventajas: "Very clean aircraft."
Desventajas: "The touch screens were terrible"
Desventajas: "Seat was not comfortable."
Ventajas: "Disclaimer: we flew business class. Regardless, our check-in was seamless, Incheon is a beautiful and easy airport, all the flight crew were responsive and pleasant. We flew China Eastern and dealt with Shanghai airport on our flight out and I would avoid doing that again at great cost!"
Ventajas: "쾌적하고 승무원 서비스는 좋음"
Desventajas: "식사가 맛과질이 떨어진다 정성이없이.."
Ventajas: "some area the A/C does not work"
Ventajas: "acomodations was awesome!!!"
Desventajas: "temperature was not consitent"
Ventajas: "Korean Air staff was great. I fly Korean when flight prices are reasonable. Stsff helped me as I need assistance as a disabled passenger. Plan to fly again to BKK and back next summer and will fly KA again if price is competitive."
Desventajas: "Flight to BKK was on 747s my favorite plane."
Ventajas: "Great service, clean cabin, tons of movies. Crews eager to care for passengers."
Desventajas: "food bad, poor selection"
Ventajas: "Boarded on time and quickly. Smooth ride made me fall asleep for most of the flight almost the second I sat down (I had been out the night before so that probably also explains it). They left a note saying I was sleeping when they gave out meals and offered it to me even though we were about to descend. I didn't eat the food, nor did I use the in-flight entertainment, so I can't attest to the quality in those regards."
Desventajas: "Seats a little uncomfortable but this time around I got a window seat as well as two empty seats behind me so I was able to stretch out a bit more and be liberal with my space."
Ventajas: "Seats were a bit roomier and attendants were friendly."
Desventajas: "I didn't like the meal."
Desventajas: "Crew members scrambled to prepare for live demo of inflight saftey as video stoped. Crew member did not give clear demonstration of saftey. Such as seat belt buckle faced her, and life jacket was inside out."
Ventajas: "Once we got underway, the trip was average."
Desventajas: "We had a 3 hour delay which is annoying to begin with. They could have boarded us later but they DEFINITELY could have been more polite about it. They announce very rudely that if we didn't like the situation, we should just get off. It's a 12 hour trip. A little courtesy would not hurt."
Ventajas: "Everything went well. Crew were helpful."
Desventajas: "There was no onboard entertainment system."
Ventajas: "Food was excellent. Flight attendants are very courteous and helpful too. Plane was very spacious, I love flying with Korean air."
Ventajas: "I liked how spacious the plane is. The flight attendants are very courteous and helpful especially I travelled with my mom who can barely walk. They helped us with our carry on luggage helped me walked my mom In and out of the plane."
Ventajas: "Services are great, the people are kind."
Desventajas: "Lines for the bathroom mid flight."
Ventajas: "Plane did not have vents, it was about 80 in the plane too hot. When it was mentioned, crew could do nothing about it"
Ventajas: "Always love Korean Air - courteous, attentive and professional ! Loved the ice cream they served to prep you for that Hong Kong heat!"
Ventajas: "Good service and on time"
Desventajas: "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
Ventajas: "Clean, comfortable and professional."
Ventajas: "Fast I like it this way.."
Desventajas: "Time keep changing is what I don't like."
Ventajas: "Air Korea continued to be awesome"
Desventajas: "Still no laptop plug"
Ventajas: "see above"
Desventajas: "Would love more Movie and TV options, especially light of the length of the trip"
Ventajas: "Comfortable seats, good meals, able to enjoy a few good movies"
Desventajas: "Can't book seat prior to check in"
Ventajas: "the food was excellent"
Desventajas: "I was upset with the lack of live television/satellite channels."
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "Excellent service and comfort, from start to finish"
Ventajas: "Food was definitely above average. Cabin service was good."
Desventajas: "Not took off on time. No explanation or apologies from the captain."
Ventajas: "I've flown all over the world and it literally was the best flight I've ever had."
Ventajas: "I think the professionalism and care of the crew is outstanding. I am always pleased by the conduct of the crew with the passengers. It is the main reason that I always fly Korean Air."
Desventajas: "This flight is almost always late. Sometimes it is only by 20 minutes and at other times it is one or two hours late. I have been using this particular flight for years and I would love to see them fix their scheduling problem."
Desventajas: "special meals especially Hindu meals non vegetarian"
Ventajas: "Foods was over expected. We thought to get only snacks and drink coz it was an hour flight. But they served fish meal."
Desventajas: "Small room for resting our legs. So tight for foreigners. No entertaining on flight."
Desventajas: "I'm a big person so the seats are not comfortable for sleeping during flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
Desventajas: "Nothing GOOOOOD!!!!!!!!!!!!"
Ventajas: "Best in the world, as always."
Desventajas: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Ventajas: "Crew, food, time all great."
Desventajas: "WiFi did not work. Flight data unavailable."
Ventajas: "Cabin crew was amazing!"
Desventajas: "Food was mediocre and we've had better on Singapore Airlines before."
Desventajas: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Ventajas: "Great foods and services"
Desventajas: "The plane needs upgrade business class seats"
Ventajas: "Always love the SIA business product on long haul."
Desventajas: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Ventajas: "Food, Entertainment."
Desventajas: "Harder than usually landing"
Desventajas: "Security screening very slow"
Ventajas: "All crew members are very friendly and helpful, good service."
Desventajas: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Ventajas: "Seats were good"
Desventajas: "Food could have been better"
Desventajas: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Desventajas: "2.5 hour delay"
Ventajas: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Ventajas: "See above"
Desventajas: "See above"
Ventajas: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Desventajas: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Ventajas: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Desventajas: "Need to update the planes.."
Ventajas: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Desventajas: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Desventajas: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Ventajas: "Good air line. Threat you well, enough food very good service."
Ventajas: "Loved the food/Movies/seats."
Desventajas: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Ventajas: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Desventajas: "None that I can think of"
Ventajas: "Movie selection was great. Food was decent. Comfort was expected"
Desventajas: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "The aircrafts, on-board service on Sin Dxb route"
Desventajas: "The thing that Inhad to fly Silk Air with one of four flights."
Ventajas: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Desventajas: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Ventajas: "Crew members were very friendly n helpful."
Ventajas: "Good crew service"
Desventajas: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Ventajas: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ventajas: "Amazing service and comfortable lay flat bed"
Ventajas: "Foot rest, large movie screen, good food"
Desventajas: "They ran out of diet drinks."
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Friendly crew, efficient boarding"
Desventajas: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
Ventajas: "Personal Touch!"
Desventajas: "No such!"
Ventajas: "Great flight and entertainment options, friendly crew, free wine :)"
Ventajas: "Main Entree hot"
Desventajas: "Cold bread; dessert similar sweetened gak"
Ventajas: "The comfort and food plus drinks."
Desventajas: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Ventajas: "The seat comes with foot rest attached to the front seat."
Desventajas: "I asked for decaf coffee and the attendant totally forgot about my request."
Ventajas: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Ventajas: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "Attentive Staff - Fabulous"
Ventajas: "got us there, efficient and effective crew."
Desventajas: "Food not so good"
Ventajas: "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
Ventajas: "loved the hot towels and the entertainment provided"
Ventajas: "uncomfortable compared to the other flights"
Desventajas: "Your counter staff behavior at Hongkong airport.she altered our online booking confirmed seats??? Wheel chair did not come on time at Hongkong airport. We had to rush to catch the flight after demanding the boarding pass from counter.Please investigate and punish those two staff at your counter at Hongkong airport."
Desventajas: "Everything was perfect excellent service by the crew."
Ventajas: "Crew was very interactive with my 2 year old."
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Ventajas: "The crews are very polite. The food is good. Service is good."
Desventajas: "The boarding gate doesn’t have elevator or scalator and it’s hard to go up/ down the stairs (NAIA). Aircraft seat looks old. Overall the flight is good."
Ventajas: "Because of the multiple delays in departure, they gave us free snacks, which I appreciated."
Ventajas: "I liked that I was able to get back home."
Desventajas: "Everything. There was no organization when boarding, the crew denied me food when I woke up from my nap. Not foreigner friendly at all. The crew was not attentive and I needed to keep calling them for service. Not mindful that this is a long trip."
Ventajas: "Already commented in the Hanoi to Seoul part. Sorry."
Desventajas: "Staff is great!"
Ventajas: "The seats are wide. Lots of legroom."
Desventajas: "The take-off and landing could have been better."
Ventajas: "Nice crew"
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Ventajas: "I slept like a baby the whole way!"
Desventajas: "I don't care for the food. It upsets my stomache."
Ventajas: "- Excellent leg room for Economy - Adjustable height foot rests - Impeccable service from flight attendants - Decent selection of media entertainment"
Desventajas: "- Potatoes overcooked."
Desventajas: "Too cold"
Ventajas: "Boarded plane, woke up to watch one movie the arrive in Seoul. Plane was clean on time no hassles"
Ventajas: "My vegetarian husband had good food on an airplane, which is rare. Also the service is wonderful on Asiana,"
Ventajas: "The crew was great and the ammentities made me feel comfortable"
Desventajas: "The crew was very rude and we were only served one meal"
Ventajas: "Excellent service and beautiful flight attendants."
Desventajas: "The burrito snack did not taste good."
Desventajas: "Seats were very close with very little leg room"
Desventajas: "Poor leg room"
Ventajas: "Very friendly crew."
Desventajas: "Very uncomfortable seats."
Ventajas: "Excellent crew"
Desventajas: "Very uncomfortable seats."
Ventajas: "The crew was great ."
Ventajas: "I had no idea Asiana is this nice. Crew, food and aircraft were all nice! Had a great time flying with them."
Desventajas: "I just didn’t like that they didnt tell me im gonna be seated next to person carrying a dog on a previous asiana flight. Im not comfortable with dogs and i understand they wanna create an animal friendly atmosphere but what about those who are not comfortable around animals?"
Desventajas: "only 3 movies to pick from- disappointing"
Desventajas: "Korea to Phnom Penh the food could be better."
Ventajas: "Asiana es lo mejor"
Desventajas: "Limited choices for the movies."
Ventajas: "Everything was great. Thank you Asiana"
Ventajas: "Comfortable journeys without getting tired"
Ventajas: "Excellent service from ground to in-,flight."
Desventajas: "My check-in luggage was broken. Filed a complaint upon landing and really hoping that Asian could attend to my concern."
Ventajas: "food was ok but. sandwich was the worst i have ever seen."
Desventajas: "boarding was confusing."
Desventajas: "The personal entertainment units had a USB charging outlet. That should be the standard in a smartphone world"
Ventajas: "The plane interior was in much better shape compared to my other Asiana trip. Flight attendants on this plane was much more courteous compared to my other asiana flight"
Ventajas: "The Korean dinners were fine. Good last minute exit window seat"
Desventajas: "There should have been more snacks during the flight for the passengers to nosh. Cathay Pacific would have trays of goodies for people to take and the attendants would bring cup noodles and water upon request. The mid flight pizza sliver was a joke. The movie choices were limited."
Ventajas: "Great service"
Desventajas: "Dirty plane. Floor and tables not cleaned."
Ventajas: "The staff are nice and friendly and courteous. The food is good too."
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Ventajas: "Great flight. I was on a united flight to sf. Hideous. Fly asiana!"
Desventajas: "More options for tv shows such more episodes for korean tv shows like running man. Etc."
Ventajas: "Flight crew is nice and could speak English. Good experience overall. No real negatives"
Desventajas: "Seemed like no air conditioning -- very hot the whole trip. Food was very poor -- glad we ate prior."
Ventajas: "Delayed flight for almost two hours while all passengers were already inside the plane( korea to manila) . So hot inside the plane, no air condition, no food, no comfort measures given to passengers. They should have not let passengers to board knowing that there is mechanical problem. It would have been more comfortable if passenger just waited at the airport gate."
Ventajas: "The air "exercises" that you are forced to watch at the end of any Asiana flight are a joke- pressing on three pressure point? How about some leg or arm stretches? Flight took off and landed. Poor cabin speaker system; could not understand anything."
Ventajas: "Great experience. Would definitely fly with them again!"
No nos sirvieron desayuno ni café antes de llegar a destino a la vielta.
La comida podría mejorar la calidad. El plato de pollo con arroz era algo picante y no nos avisaron.
Me gusto la puntualidad y El personal a bordo podría ser más simpático
Las sillas incómodas para viajes tan largos
Desventajas: "Snack and some complimentary wifi or entertainment"
Desventajas: "No charging ports and flight was delayed."
Ventajas: "Vuelo en clase business. La comida fue buena, pero escasa en cantidad"
Desventajas: "Los asientos business no son muy cómodos, a pesar de hacerse horizontales, las piernas quedan torcidas y el reposabrazos exterior queda lejos del brazo. El personal, muy funcionarial, poco amable"
Ventajas: "Not a lot."
Desventajas: "Our flight got delayed so American Airlines Auto switched us to a flight leaving a day later with a 17 hour layover. When I called to get it fixed I waited on hold for 30 minutes before I got through. Once we got on original flight they gave away seats we paid extra for and gave us no refund."
Ventajas: "Check in was simple and efficient, boarding was easy, leg space was sufficient, air hostess where polite and plane was clean prior to take off. Landing and take off both on time."
Desventajas: "Two toilets for 100+ people meant long queues for the bathroom throughout the flights. The toilets were not even once cleaned in a flight of 4 Hours, meaning that by the final hour, they were a complete utter disaster in terms of hygiene. Pilot made a complete mess of descending and landing."
Ventajas: "Tripulacion muy amable"
Ventajas: "Aseo limpio, tripulacion muy amable"
Ventajas: "The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing"
Ventajas: "Muy poco"
Desventajas: "El avión muy viejo y no había mucho entretenimiento"
Ventajas: "Todo bueno"
Ventajas: "1. Leg space is bigger then on other companies 2. Crew was really affable 3. Free wine"
Desventajas: "Meal was not too hearty. Breakfast in Indian style was too spicy for me. May be I should request a special meal on check-in. And one more thing, Helsinki airport is cold for me. I spent e hours in down vest. Be warned."
Ventajas: "The hot Asian stewardess was really nice."
Desventajas: "The turbulence."
Ventajas: "Seat, new plane, service"
Desventajas: "Amenity Kit could be improved, food was very good but could add more appetizer choices."
Ventajas: "Falta entretenimiento online y puertos usb"
Ventajas: "Espacio entre asientos amplios"
Desventajas: "El trato de una aeromoza, quien me tomó del brazo bruscamente cuando me dirigía al baño. Y me gritó diciendo que regrese a mi sitio que el vuelo estaba atrasado y debíamos despegar. Sin enbargo, no de habia anunciado aun que ya estabamos por despegar."
Ventajas: "Staff was very friendly, food was ok"
Desventajas: "Flight was delayed multiple times"
Ventajas: "excepto el control de seguridad que había poco personal, el resto bien."
Desventajas: "Perdí el vuelo por negligencia de la compañía al no exponer las restricciones de la ciudad de Phnom Penh. Pienso que debieron hacer énfasis en la legislación, un poco de"
Ventajas: "Perdí el vuelo por la legislación cambodiana"
Desventajas: "Perdí el vuelo por la legislación cambodiana, deberían especificar que dicho país obliga a estar en su territorio mínimo un día o no te deja salir, por ese pequeño detalle perdí mi vuelo"
Desventajas: "The plane landed much later than expected, and I missed my connecting flight to Moscow. While I was given another boarding pass, I had to have another layover in St. Petersburg, and fly to Moscow from there. The flight turned out to be much longer, and much more exhausting. My overall experience was unpleasant."
Ventajas: "Business class consisted of the same cramped seating as economy. No entertainment at all for the 6+ hour flight. Horrible food."
Ventajas: "Given the choice I would hands down pick Finnair over a US based carrier the Europeans provide bigger seats and better service... Little things like hot towels, extra wine and chocolate after meals was truly appreciated..."
Desventajas: "Im an amateur traveler and I could have used a little more info at the gate and about getting to my connection I had no idea where it was and that you had to go through a passport line to catch the connection. Came close to missing my connection..."
Desventajas: "On a 4 hour flight, food had to be purchased on board or (as I later learned) purchased and ordered in advance and this option was not offered to me in check in process."
Ventajas: "Finnair was every bit as good as the best European airlines I've used in the past. Compares favorably to British, KLM, Swissair, etc. Service was top notch, good food, entertainment, comfort, airport lounge, etc."
Ventajas: "was on time. Small airport, convenient transit without passport control,"
Desventajas: "Small flight, longer flying time. Almost no service."
Ventajas: "The food was surprisingly pretty good"
Desventajas: "It was an old plane (A330-300). The seats are not very comfy, not much leg-room, and not very stable (i.e., when others are getting up in front or behind you)"
Desventajas: "We had to buy 2 new tickets with Lufthansa in may because finnair cancelled the tickets we bought months ago : the difference of tickets pride was 780$ per tickets to totally we lost over 1,500$ This is not fair at all - they should not propose tickets at such prices and let us think for months our trip is fine because we have to buy last minute new tickets at very expensive prices"
Desventajas: "Sellling snacks during the flight (to a captive clientele) makes the process noticibly less pleasant than in the days when Finnair (generously) provided snacks to everyone."
Desventajas: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Desventajas: "Crew wasn't attentive. Seats were small."
Ventajas: "Vistas along Mediterranean departing Nice"
Desventajas: "Interesting conversation with fellow passenger"
Desventajas: "announcement in English hard to understand"
Desventajas: "My knees dug into the seat in front of me. No hand cleaner provided with food."
Desventajas: "This flight was delayed 5 and a half hours and did not arrive into Chicago until almost midnight."
Ventajas: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Desventajas: "Having to pay to reserve seats."
Ventajas: "Friendly staff"
Desventajas: "The entertainment system is terribly slow and hard to work with, food was awful. Next time I will bring my own."
Ventajas: "There was a flight attendant who was perfect for his career-absolutely the best ever on the Rome to Philadelphia flight-a tall, African American gentleman. So accommodating and friendly!"
Ventajas: "Staff as always is polite"
Desventajas: "The man sitting next to me required two seats. The arm rested had to be lifted to my seat to accommodate him. I complained but the flight was full and my seat could not be changed. I was told that British Air policy was not to require extraordinary over weight people to buy two seats. No, instead the person next to that overweight person has to suffer. A very stupid and unfair policy. As a result I will never book Finnair or British Air again if I can avoid it."
Ventajas: "Crew fantastic. Food, wine, comfort of aircraft, on time, EVERYTHING!"
Ventajas: "Empty seat next to me! Excellent crew services! Clean bathrooms!"
Ventajas: "The options for music and movies were good, but the poor service provided, at check-in and on board, outweighed any benefit we received from the entertainment."
Desventajas: "The crew at Barcelona Airport, especially "Javier" (he refused to give his last name or show his badge - he had it turned around) was very rude and unhelpful. We had to go to another desk person to help us who was a bit more polite. The Finnair Customer Service telephone service was completely unhelpful even though this was booked as a Finnair Flight. The crew on board was ok, at best. The food was the poorest we had in both flights we took (we travelled from Barcelona to JFK, New York, and from JFK to YVR, Vancouver). We were most pleased with our flight from New York to Vancouver, with Cathay Pacific, who, by comparison, had very helpful and pleasant staff both at the JFK Airport and on board."
Ventajas: "Everything good except getting bag after flight."
Desventajas: "Took over an hour at baggage claim."
Ventajas: "On time, good movies, good service."
Desventajas: "Service, choice of movies, uncomfortable old seats, impossible to change my seat in advance"
Ventajas: "The service was remarkable. Everyone was very attentive and friendly which is exactly what you would want for a long flight. The crew came around frequently to provide beverages and left you alone to sleep."
Desventajas: "The boarding process was a bit hectic. The flight was full which I completely understand. After everyone was settled in the plane it took another 25 minutes to leave the runway."
Ventajas: "The flight was on time and all went as planned"
Desventajas: "The in flight service was average"
Ventajas: "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
Ventajas: "Crew were great. Seating was comfortable."
Desventajas: "Boarding seems a bit of a crazy process."
Ventajas: "Asientos comodos"
Desventajas: "Comida por debajo de lo que ofrecen otras aerolíneas del sudeste asiatico"
Ventajas: "The crew was great."
Desventajas: "But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages."
Ventajas: "Friendly crew. Short flight, very efficient"
Ventajas: "no-nonsense, plain flight, what else would a frequent flyer wish?"
Desventajas: "They could improve on the entertainment and service."
Desventajas: "More chairs at boarding gate in Bangkok, please"
Ventajas: "Staffs are nice, food is good"
Desventajas: "Delay 50’ without anouncing"
Ventajas: "Plenty of room, noise low, allowing for me to sleep several hours. Crew efficient and friendly."
Desventajas: "Many stale films, but I really don't care!"
Desventajas: "Lounge access for my wife traveling in economy I was in business. Had two passes both in my name got a rude and unprofessional greeting by Vietnam Air staff. This in its self will make my reason to fly Vietnam Airlines the last choice."
Ventajas: "Flight team were friendly and efficient."
Desventajas: "Delayed take off."
Desventajas: "Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management."
Ventajas: "Very quick procedures! Check in, boarding, disembarking"
Desventajas: "Seats are not comfortable"
Ventajas: "The system cancelled my ticket & need to buy a new ticket"
Desventajas: "Non action from airline & IRRESPONSIBLE replies from customer service"
Ventajas: "Short flight"
Desventajas: "The airport is about 40 km away from Nha Trang"
Desventajas: "Airline assumed that I’m Cambodian, didn’t give me the arrival and customs card while i was asleep. Have to chase people in the terminal where can I get such cards."
Ventajas: "Seats in economy was exceprionally wide. For short flight they actually served a meal. Flight attendants were friendly and coutrous."
Desventajas: "Seats didn’t have monitors. Instaed had “old fashioned” overhead monitor. Wasn’t that portant since flight was only 1.5hurs long."
Ventajas: "The food was pretty good and the check-in process was also fairly smooth."
Desventajas: "Armrest on my husband’s seat was broken and fell off twice during the flight. He cut his arm on it the first time this happened. The flight was pretty bumpy, but the weather wasn’t great. The landing was a bit of a roller coaster, too!"
Ventajas: "Reliable, no nonsense, good price-quality ratio"
Desventajas: "This flight is almost always late. Connections in Paris tend to be difficult."
Desventajas: "Not fare"
Desventajas: "Clean, organized and friendly service. The headsets are not well taken care of. I had to exchange twice due to the broken items."
Desventajas: "Uncomfortable airplane."
Ventajas: "Todo bien"
Ventajas: "Check in service was very good!"
Ventajas: "The A-321 was a bit worn but that was expected. Cabin crew were quite nice and the meal was excellent. I’ve traveled in both economy and business class and both are much nicer than domestic flying in the USA. I highly recommend Vietnam Airlines"
Ventajas: "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
Desventajas: "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
Ventajas: "evrry thing"
Ventajas: "Great service"
Desventajas: "plane a little old"
Ventajas: "Flight attendants were attentive and served customers with care. The captain gave flight status every half hour"
Ventajas: "Bottled water and ample leg room pretty much sums up this short flight from Phu Quoc to SGN."
Desventajas: "Crew at check-in counter was not friendly or helpful. Even though our pregnancy was documented a week earlier by Vietnam Airlines, she made us go through the same process, though we showed her we had the same form already in our possession."
Ventajas: "Crew was helpful and stern when necessary. Due to the short flight (45 minutes), a bottle of water was handed out."
Desventajas: "By no fault to the airlines, the domestic terminal is incredibly inefficient and unsympathetic to travelers with special needs (like tired and hot pregnant mothers). On top of this, you get grumpy and crotchety travelers pushing and complaining."
Ventajas: "Provided food for only a 3 hour flight"
Desventajas: "Boarding was a bit slow (still arrived on time)"
Ventajas: "Staff were excellent. Plane was nice and clean. I would not hesitate to fly with then again."
Ventajas: "Flight cancelled"
Ventajas: "For flying overseas the airplane was old and uncomfortable. I've flown overseas before and the seats have been a lot more comfy. The crew was fantastic and the food just crappy like any plane food."
Desventajas: "The seats and the food."
Ventajas: "I had an over all position experience flying with Vietnam Airlines."
Desventajas: "I didn't like the extremely late boarding process, as I was worried I'd miss my connection flight."
Desventajas: "The lack of support to help us to rearrange flight. No explanation"
Ventajas: "Everyone has to check in at the counter with no digital kiosks, adding an extra hour. Plane was empty but they would not put anyone into first class. Most importantly the plane felt and sounded like it was about to disintegrate. To top it all off it was the worst food I have seen on an airplane"
Ventajas: "Very attentive to handicapped passengers. Which is me. Yhe flight is short yet they served a light lunch we seemed like a waste to. I had a coke. The plane was clean I love the hostess uniforms. Beautiful and very feminine. Refreshing in today's world"
Desventajas: "For a short hop I have nothing to suggest. Perfect"
Ventajas: "On time, staff pleasant."
Desventajas: "Airport lines at check in, security and immigration could go faster! Everyone shoukd allow 3 hours."
Ventajas: "The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight."
Desventajas: "The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included."
Ventajas: "Flight on time. Food OK."
Desventajas: "The most uncomfortable seat I have ever flown on. It was like sitting on a wood slat"
Ventajas: "No hassle bag check with 2 bags. Check in staff were friendly."
Ventajas: "It landed safely"
Desventajas: "Awful, awful food. Terrible and rude staff. Bad aircraft with things falling apart and tears in seat covers. Cant hear the announcements. The online check-in doesnt work. Check-in counter staff are all confused and slow as sloths."
Ventajas: "There was more leg room on this flight. The crew were very nice."
Desventajas: "The boarding area was chaotic and we were unsure whether we were getting on the right bus. But loading the plane was very quick as both forward and aft doors were used. Everyone was in their seat within about 5 minutes."