La habitación, el personal, la ubicación y la disposición en general
No limpiaban la piscina! Y muy aparcamiento limitado para los huéspedes.
Las habitaciones no estaban listas
Debería incluir el parque y el desayuno
Traslado al aeropuerto
El hotel huele mal La comida es horrible
The only thing we truly liked was the "contagious, frank and sweet smile of the staff lady who clean room 622 for us. Her attitude, her generosity, but most of all, her professionalism outstanding " We truly believe that the Hilton Corporation should send the managers and front desk personnel to the same training program where the maintenance personnel goes and hopefully they will learn at least a bit of common curtesy.
The lack of curtesy, honesty and professionalism from the front desk. Management is nonexistent at the hotel there. Incapable of solving problems; what we got was a lot of excuses. We stayed at room 418 on 05-28-2016. People in room 419 had the tv at full volume; after several requests and trips to the front desk, we finally convinced the front desk to move us to a different room; we were moved to room 622 ; the air conditioning system in this room is extremely noisy. Needles to say we were not able to sleep at all that night. We checked out the next day and refund for one night is being processed. We strongly believe that we should get a refund for the night of the 28. We had stayed at the Double Trees in Houston and Dallas, but sadly the one in San Antonio is horrible; even the cookies are not the same quality as the ones in the other hotels. Jose Minas
Great Staff but needs better cleaning
Every employee that I met was very helpful and friendly. They always said hello and asked if I needed anything. The shuttle service to the area attractions was a nice bonus. (One of the shuttles could stand to have the interior repaired).
Our room smelled bad. I realized the odor was coming from the bathroom. Everything was clean and well stocked but there was a bad odor. It was wet musty old smell. So maybe just the age of the building-not really sure but I did dread going to the bathroom.
Very comfortable beds!
We had to pay $15 for parking, which was fine. But when we returned to our hotel for the night there was no parking available. The garage was full of cars that had no parking tags. We complained and they ended up refunding our $15 fee.
El mejor descanso en mucho tiempo
Las camas eran muy cómodas y un buen restaurante.
Friendly staff. Comfortable rooms. The shuttle service makes it easy to major destinations.
Location is not the best, but the free shuttle service compensates for location.
El aire acondicionado era muy ruidoso.
They allowed us to check in 3 hrs early, and they didn't charge us the early check in fee.
The Air conditioner was super loud and it made it very hard for me to sleep. Also the beds were double beds not queen, I'm used to sleeping in a king and going to a double made it very hard. I'm not sure why hotels are making there rooms with 2 beds double beds.
Me gustaría ver jacuzzi al lado de la piscina. Café en el desayuno era super fuerte
El personal era grosero y poco servicial
Si decides alojarte en DoubleTree by Hilton San Antonio Downtown de San Antonio, estarás en el barrio financiero y a menos de diez minutos en coche de Paseo del Río y Álamo. Tendrás centro de negocios abierto las 24 horas, check-in exprés y check-out exprés a tu disposición. ¿Estás organizando un evento en San Antonio? En este hotel tienes a tu disposición 836 metros cuadrados de espacio con zona para conferencias y salas de reuniones. Hay un aparcamiento sin asistencia (de pago) disponible.
Basado en 1.412 opiniones
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