Grand Hotel Primorsko

Nice bedroom with a great view Good beds for adults Safety box available for 50leva Rent pool towels for 20leva each and they were changed as often We would like Aircon in bedroom was fine. The pool area was big The best was the short distance to the beach which was lovely but crowded

The pull out bed/ couch for our children at 11 and 13 was very bad to sleep in. We asked for ekstra mattress but they did not do anything then we asked again and thy said they could do nothing. The room in with the pool out bed/ couch was turned extremely hot at 8 am because of the Sun. This even though the aircon was on. The dining place was way too crowded, and people’s behaviour was greedy. And people was smoking both inside and outside. The staff did only speak very very poor English. Impossible to have a conversation, therefore also impossible to improve the problem with the couch. At the pool area there was too loud music all most all day.

location of the hotel was great, close to everything, room very clean, bed comfy

no one at the reception speaking English.. horrible check-in, the reception didn't tell us any information for the stay as all-inclusive time program, when I asked her if there is at least some info in my room in English, she replied I dont know. So very helpful when you are travelling on your own and wanted some info from the reception. the hotel should upgrade this as it is common in the whole world to have someone speaking English

the pool

the extra sofa bed

Food quality was good and big variation. And facilites are good.

Beds are not comfortable. You get the springs in your back. Reception staff doesn’t make you feel welcome. Poor attitude.