Cancun Resort by Diamond Resorts

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El personal era amable y atento

No sabíamos que este era un hotel que es parte de los complejos Diamond y que el que te vendió era el propósito principal. No nos hubiéramos quedado aquí si lo hubiéramos sabido. Tenían 3 estrellas en Yelp, que era la principal razón para quedarse

me gusto

Esta bien ubicado, cerca del aeropuerto y de rápida llegada y salida a diferentes lugares de la ciudad de Las Vegas

No limpian ni hacen la habitación diario. Se demoran en la entrega de la habitación

Pool was nice

My only issue with this hotel/resort is the cleanliness. Upon our arrival, first thing I look at is how clean the hotel is, that’s what matters most to me. After a quick inspection of the place to kind of see if everything works properly, we found the living room sofa had unknown white stains on it, we had to cover it up with a huge blanket to even sit on it. The master bathroom floors were dirty and bathroom towels had hairs on them . Toilets and bathroom sinks kept clogging so we had to call the maintenance department to take care of the problem. There was also some electrical issues going on because every time I hit the main living room, it shocked me a few times. No good. The carpet in the dining room/living room was stained. It had a huge stain of what I can only assume was coffee that was spilled all over it. It had obviously not been cleaned because no one ever bothered to clean it up. When I spoke to the receptionist before our arrival, he said to me the suite had been cleaned and was ready for us. Is that their idea of a welcome? My take is, no matter how nice it seems on the exterior and how big the pool is, if the rooms are not clean, I’m not staying here again.

There was plenty of room for us all.

The sofa bed wasn't very comfortable, the mattress needed replacing