Resorts en Puerto Morelos

Ventajas: Toda la comida muy buena..

Desventajas: El equipo de animación y uno de ellos considero que era demasiado confianzudo con la gente.

Ventajas: Exelente hotel, lugar y ambiente respetuoso. Seguro voy a volver. Puntos para todos los empeados.

Desventajas: Me robaron los de la limpieza de la habitacion, mi perfume. Lastima.

Desventajas: El check in fue 345pm y siempre es igual, pero la salida si es 12 md, es lo único que deben mejorar

Ventajas: El mejor de los servicios, actividades muy buenas, buenas opciones de comida, todo limpio y excelente concepto lifestyle.

Ventajas: El ambiente libre, la simpatía de todos y la atención del personal, los camareros Enrique, Mario, Africa,.... Los chicos de entretenimiento Junni, Sofía, Kevin,.. La encargada de nuestra habitación Juanita. Todos han sido estupendo.

Desventajas: No ha habido nada que no me gustará.

Ventajas: The staff were incredibly friendly and helpful. Very attentive if you needed a refill or help with reserving cabanas. There was always something fun going on!

Desventajas: Ice, there needs to be an easier way to get ice into the room.

Ventajas: El resort es increible, es una experiencia que toda pareja deberia vivir, la atencion es lo mejor, las instalaciones y actividades son muy buenas, sin duda volvería una y otra vez...

Desventajas: Lo unico son los sargazos en la playa, tienen una barrera pero la cantidad es tal que las algas llegan hasta la playa y son muy incomodas.

Ventajas: La adecuación de la playa que le dió atractivo para ser utilizada.

Desventajas: Muchos vendedores inoportunos en la playa. Sugiero para evitar tanta intromisión, incentivar a los huéspedes para que no compren porque en general son productos (cigarros) de contrabando.

Ventajas: The staff and property are great. Everyone is so attentive. It is secluded and you are free to be yourself most anywhere.

Desventajas: The food on the property is not great. Puerto Morales has great restaurants if you need a fix.

Ventajas: This is a resort that caters to open minded couples. A mix of nudists and lifestylers. Cabo Desire had nicer facilities but no longer has the Desire concept. If you are looking for the Desire lifestyle concept, Desire Cancun should be your destination.

Desventajas: Couldn't figure out how garden view rooms were assigned. Some of us got queen beds while others had king suites.

Ventajas: excellent nude hotel for couples

Ventajas: Our second time at Desire so we knew what to expect. If you are looking for an Adult only, completely uninhibited holiday then this is the place. With only a couple of exceptions, staff were excellent, notably at all bars and in the white restaurant. One slight frustration - despite the stated policy of not reserving sun beds around the pool, there was clearly some 'scheme' being operated! Having spoken to others there it seems the rate we got through booking.com was the best available. Certainly not 5 star and arguably not even 4 star as certain areas are a little shabby but overall, good food, great service and a fun time - make sure you know what this place is all about though - or you might be in for a shock!

Ventajas: La playa y las piscinas. La habitación era genial! Las camas son cómodas y la ropa de cama era muy buena. Personal amable. Muy atentos con nuestro grupo grande.

Desventajas: Los camareros eran un poco groseros con nuestras chicas. Aunque no creo que dejaran propinas.

Ventajas: 1st. Right size. At 1200 max guest capacity (apparently it was at around 85-90% occupancy during our 4 night stay), it had all the typical amenities of a Riviera Maya all-inclusive but without feeling crowded. 2nd. Staff. Extremely professional and kind without exception. Arsenis and Miguel at Mercure, Elpidio at Capers, Santos at Castaways, Lourdes, Edgar and Lizbeth at breakfast, Veronica who cleaned our room, and Leonardo the Zumba instructor... and so many more. 3rd the quality of the artists/shows, way above the levels (often mediocre) of the other resorts we have visited in RM.

Ventajas: The staff and beach amenities

Desventajas: The steak. Three times we ordered medium rare and got well done!

Ventajas: Pretty gardens, very clean and tidy

Desventajas: Not enough sun beds for the amount of people there. Some people up at 4:30 to claim their beds. One day I couldn’t find one bed. I told one of the ppl attendants who removed 4 towels from unattended beds as they had no personal belongings there. I was on the bed for an hour when a lady came along and argued that they were her beds. It wasn’t a nice experience. However the pool attendant eventually sorted the problem and he found her alternative beds.

Ventajas: This is my first experience at a Now brand and I can surely say I’ll be back and trying the others. I had the preferred level so the experience began at check in with a dedicated space. The staff on every level are really nice, not the fake nice because it’s their job but really nice. The resort is fairly large with a ton of things to do. After my 5 day vacation/holiday I haven’t been able to do everything. The food is incredible! There was not one place I was disappointed at. The French restaurant was beyond exceptional! I had one issue in my suite where the AC in the bedroom wouldn’t turn off. I called the desk and they had somewhere in less than 5 min. He apologized when he realized it wasn’t an easy fix and asked if it’s okay if he fixes it now or he can come back later. We agreed for him to fix it now. It took about 30 minutes. He was up in the ceiling and all. They even came back the next day to be sure it was still working correctly. Had a great time and I would 100% return.

Desventajas: The journey to your room can sometimes be a little confusing but after a day you can pretty much get it down pack.

Desventajas: Room was clean but not consistent ie not enough bottled water and hand towels and face clothes

Ventajas: Food options.

Desventajas: Ocean Beach had large rocks, medium rocks and small rocks...very hard to swim and dip in ocean directly in rear of hotel....walking the beach line was just as bad with large slippery rocks.

Desventajas: Long check in; tried to force us into double beds claiming they were out of kings; food that equates to a holiday inn breakfast for every meal of the day; missing amenities in rooms.

Ventajas: Las Infinity pool y el servicio del personal, todos muy amables.

Ventajas: El personal del hotel es fantástico, tanto los monitores, camareros y meseros de la piscina, son todos muy amables y atentos. Las instalaciones están genial y las habitaciones son increíbles, con la bañera de hidromasaje y la cama super cómoda!

Desventajas: Nada, todo fue genial.

Ventajas: Food

Desventajas: Bathroom by the pool, always wet and dirty. Need real towels and air fresheners

Ventajas: El hotel era muy bonito y cómodo. La comida excelente y una gran variedad

Desventajas: Tuve un problema con un empleado ya que se mostró racista por ser mexicana y darle prioridad a un americano. Alegando que su acción no era racista...

Ventajas: La atención del personal.

Ventajas: Este era nuestro tercer viaje a El Cid. La instalación es increíble y continúa creciendo!

Ventajas: Es un complejo estupendo donde alojarse para unas vacaciones mexicanas. Cinco restaurantes, dos piscinas, frente a la playa y puerto deportivo para practicar snorkel y pesca en alta mar.

Ventajas: Volvería sin dudarlo, la comida muy rica, las instalaciones padrisimas, el personal muy amable en todo momento

Desventajas: Lo unico es que no incluye wifi y tienes que pagar, cosa que veo casi necesario porque la recepción de señal telefónica es un poco mala

Ventajas: Los restaurantes y las instalaciones muy lindas y acogedoras y la atención de 10

Desventajas: Que no cuenten con wifi

Ventajas: En general todo, es primera vez visitando esta cadena de hoteles y nos pareció excelente, la atención de su personal y sus alimentos han superado mis expectativas, regresaremos muy pronto y en otras ciudades no cabe duda que los buscaremos.

Desventajas: Platinum alcohol not available at pool or restaurants Only 2 red wine offerings

Ventajas: Everything.. the grounds were immaculate, the staff were incredible, the pools were awesome. The food at the buffets was second to none. We had an amazing time, lots of nightly entertainment, daily stuff for the kids and adults. There's enough pools and hot tubs to give everyone something they want. Just be aware that by the end of the day the hot tubs get a bit dirty just from usage. We asked for Mimosas every morning to be delivered and it was done, coffee and mimosas on the deck while the kids slept in... Incredible.

Desventajas: The restaurants although "fancy" the food is just ok and some was not good at all. Eg. Overcooked fish, basic pasta etc. One restaurant the service was soooooo slow and unattentive but the others were amazing.

Ventajas: Clean, lots to do, a variety of food choices.

Desventajas: The reservation restaurants weren’t great (1/3 dinners were okay) - the morning and lunch buffets were very good but the food court in the other property (Mercado) was amazing...I would have been happy to eat there every day.

Ventajas: A beautiful resort. I have no complaints. The Rock slide was the best for my kids it kept them busy all day. Food was good. Weather was awesome.

Desventajas: could have used some more signage around the resort so you knew where you were going. Took us a few days to get accustomized. Was confusing as to which restaurants were open and when.

Ventajas: Servicio y limpieza

Ventajas: Me gusto el concepto del restaurante el mercado

Desventajas: Falto un poco mas de limpieza en nuestra habitacion y la personalizacion no hubo algun detalle...

Ventajas: Todo. El personal súper atento. Higiene. Atención. Comodidad. Volvería sin dudas 12 puntos

Desventajas: No tiene que ver con el lugar en si , la playa muy pequeña y el sargaso Sin embargo las piscinas e hidromasages disimulan todo.

Ventajas: Terrific food nice pools great staff

Ventajas: Me gustó mucho el restaurante el mercado de dolores ❤ La cama y la habitación en general. Las hamacas en la playa. Que tuvimos un percanse a la hora de nuestra salida y el jefe de valets nos ayudó mucho❤

Desventajas: Sin reserva solo hay dos restaurantes. Cuando estábamos en la habitación alguien abrió la puerta solo tocaron una vez, nos espantamos y fue un poco incómodo.

Ventajas: Las habitaciones eran impresionantes, bañera jacuzzi, piscina de inmersión en el balcón con vistas al océano. Productos de baño fantásticos. ¡habitación enorme! El lugar es sin duda hermoso. Ceasar fue absolutamente brillante siempre dispuesto a ayudar, dar buenos consejos sobre cosas locales que hacer. ¡la piscina infinita con vistas al océano era preciosa! En general, el hotel es increíble.

Desventajas: Porque el lugar es nuevo, seguro que todavía están trabajando en las cosas, pero... el personal en el bar (excepto la encantadora señora que ella era fabulosa) necesita estar un poco más informado sobre los cócteles. Las bebidas eran muy caras y no tenían mucha variedad. Hay que hacer que el bar restaurante sea un poco más romántico / cálido, pero aún así era encantador. La comida era estupenda. Tal vez a la llegada al hotel hubiera sido agradable un poco de información sobre las cosas.

Ventajas: Every thing

Desventajas: Scented toilet paper

Ventajas: Great service and food. Location was perfect to het away from everything else and relax. Only negative is the water pressure in the shower which wasat best a tryckle

Ventajas: La habitación es espectacular, muy grande, con muchas comodidades, todas tienen vista al mar que hace que todo sea más romántico. Toda la gente de los restaurantes y bar muy simpáticos y atentos, nos intentaron regalonear en todo lo que les pedíamos aunque no estuviera en la carta muchas veces, fueron realmente un amor.

Desventajas: El único detalle que no fue excelente como todo lo demás es que el servicio en la habitación fue un poco más despreocupado, nunca malo, pero la reposición del bar no era tan buena o los bocadillos que nos dejaron de cortesía sólo llegaban algunos días.

Ventajas: Beautiful rooms and scenery. Best all inclusive food.

Ventajas: The rooms are big and beautifully styled, and the view from the balcony is fantastic. The food in the restaurant is very good. You order from a menu instead of the usual all-inclusive buffets. The staff, especially in the reception, are so friendly and helpful. We are coming back when the world is back to normal after the chaos caused by the corona virus.

Desventajas: Everything was fine.

Ventajas: This is the second time we have came to this property. Love it. Selene, Roseita, Cesar, Christian & Bryan are all amazing they were all so helpful and accommodating. They made are stay fantastic they all need raises. Food was the best ever along with the drinks.

Desventajas: Only thing We didn’t like about the property was that it was fully booked for the two extra days we wanted to stay, and they charge for room service now. However, the place is so great it doesn’t even matter!

Ventajas: Some personel were very friendly, in special Milo. The food was awesome, big shout out for the chef. I think that the food was the only thing that relieved us from all the other disappointing things of the hotel.

Desventajas: The room was unclean. The ceiling was cracked. The facilities seemed to be old and without maintenance. The daily room cleaning was bad, the maintenance persons didn't clean very well the room, they didn't vacuum the carpets. I thought the hotel would be larger. The inside the room pool only could be filled with cold water, that was very disappointing for me.

Ventajas: La habitación muy cómoda y grande, el menú es a la carta! Que este un poco solo/escondido es algo bueno para relajarse.

Desventajas: Podrían agregar más variedad al menú. Pero todo bien.

Ventajas: The rooms are very large and nicely decorated. We had a huge rainfall shower and separate tub. There was also a jacuzzi on our patio too.

Desventajas: The food was horrible and there were very limited options. It was not all-inclusive, or at least not what we were used to. No food or drink is available after 10 pm. Our private jacuzzi was cold, after about 30 minutes to fill it, and it never warmed up.

Ventajas: The food is absolutely incredible. Great drinks. Spectacular views out of the room and the room is well kept and beautiful. Our waiters and housekeeping were amazing. Excellent WIFI throughout. An incredible hotel but management please see the comments below and try to address those. We’d love to come back and hopefully you can fix those issues in the near future

Desventajas: It was disappointing not to have towels at the pool easily available. Had to ask for them several times. Also no black tea. They ran out three months ago when visited. Every other flavor is available. That’s all my husband drinks. But we were prepared and brought our own. I wish the water in the balcony jacuzzi was warm. Not able to control it. The facility itself needs some TLC in several areas including the faucet in women’s bathroom by the rooftop restaurant is missing and pool bar counter has been broken since the last time were at the hotel three months ago as well as some other parts of the hotel

Ventajas: La habitación

Ventajas: pool good , room excellent, meals good eventually, but confusing on arrival as presented with a bill after each meal when on an all inclusive ! idea being to leave a tip which we didn't like.

Desventajas: as above

Desventajas: Ojalá los restaurantes tuviesen aire acondicionado, eestuvimos muy incómodos durante la cena. Pero estuvimos allí durante una semana en la que hacía mucho calor.

Ventajas: La piscina y los jardines son preciosos, con atención a los pequeños detalles que marcan la diferencia. El personal era siempre atento y atento. El club preferido ofrecía una buena ubicación con aire acondicionado para que nuestra familia se reuniera. El buffet estaba bien y los restaurantes eran buenos o muy buenos.

Desventajas: El buffet y los restaurantes mexicanos pueden estar calientes. Tuvimos algunos problemas con mosquitos en nuestra habitación. Este año hay un terrible problema de algas en toda la costa, lo que hace que las playas sean indeseables.

Ventajas: Una ubicación preciosa y un personal amable. Se lo recomendaría encarecidamente a cualquiera que busque un complejo familiar Riviera Maya con todo incluido en este rango de precios.

Ventajas: I loved the amount of activities that were available to do not just at night such as salsa lessons but also during the day with bike tours and other events. I loved the friendliness and helpfulness of the staff. The beach was clean and kept clean throughout the day and the wait staff was great about continuing to come around and see if you needed anything. The adults only pool was fantastic and I can't wait to go back to the spa again! The hydrotherapy circuit was probably one of the coolest and most invigorating spa treatment experiences I've had! The food was wonderful, especially the sushi and steakhouse places! I also appreciated that the staff was super nice about teaching me Spanish words since I wanted to learn and have been trying to learn more! I also LOVE these AMAZING hand painted mini surfboards shaped paintings (he was over by the pool and not pushy at all unlike the other vendors) that I got. The entertainment staff is hilarious, especially Luigi and they definitely work hard to put together a full list of activities to do each day and different concert type events at night. Super fun!! The animals walking around are pretty cute too, but definitely beware of eating on your first floor patio because the cotee (spelling?) animals are kind of like a dog in the sense of they will smell it and they will come! Ha ha ha!!! I was just there in Dec for a week by myself and had no safety concerns or anything and I loved it so much I am going back for a week with friends here in a couple of months! LOVE!!!

Desventajas: I wish they had a place where you can get real Mexican food, none of the restaurants had it which made me sad since it's Mexico after all and I had been looking forward to that part of my trip. I also wasn't super happy about how pushy the vendors that come in twice a week are. You can't walk through that section of the hotel without all of them trying to get your attention and push you to buy something. It was nice to have them there because I got some great stuff to bring home like a lamp and a nameplate necklace but I found myself going all the way around that area of the hotel to avoid them because of the pushiness and the pressure. To be clear, they are NOT affiliated with the hotel though so definitely not a reason to stay elsewhere. I loved the whole experience and resort so am very excited to go back. That was just one tiny aspect for a short amount of time on 2 different nights so not that a big enough of a deal to not go back.

Ventajas: The food and drinks were always available.The pool bar was fabulous!Staff very helpful.The beds are to die for.Would totally recommend.Everything you need is there.Also I would recommend the tour.

Ventajas: Everything!

Ventajas: El personal fue estupendo y siempre atentos a colaborarnos en todo. Desde la llegada hasta la salida siempre estuvieron dispuestos a ayudar.

Desventajas: Les hacce falta ajustar algunas cosas. Las servilletas del restaurante buffett dejan mucho que desear de la limpieza, afortunadamente siempre la atención hacia que eso fueran pormenores.

Ventajas: Cuando llegamos para el check in fueron muy amables ofreciéndonos algo de beber y explicándonos todos los servicios del hotel. Decidimos contratar un upgrade a club preferred en el que tienes acceso a una piscina más tranquila y también a un lounge con comida y ordenadores.

Ventajas: Mi boda. Estuvo increíble!!

Desventajas: Las bebidas no son tan malos pero no son tan buenos también.

Ventajas: Me encantó la atención y la comida. Pudimos entrar antes de la hora de check in a las intalaciones y consumir. En el check out tambien nos permitieron usar las instalaciones y comer sin problema.

Desventajas: Deben cambiar las almohadas u ofrecer almohadas un poco mas duras como opción. El mar estaba lleno de sargazo y nadie lo estaba limpiando.

Ventajas: Yes breakfast was good. staff was nice ... and accommodating

Desventajas: more variety in buffet

Ventajas: Todos los empleados fueron fabulosos!

Desventajas: Pocas opciones de comida. Cerraban las barras super temprano. Y del bar/ disco me robaron una pulsera reclame dijeron q iban a mirar las camaras y NUNCA LO HICIERON

Ventajas: Loved the food and the bartender at the pool makes the best drinks. Love the open air lounge. The groundd are gorgeous. There really wasn't anything that I didn't like.

Desventajas: It could use a bit of updating/redecorating.

Desventajas: Just felt like they really weren’t prepared like they should have been

Ventajas: It was a clean and comfortable resort. Very relaxing. The pool and spa were fantastic. The excursion guy was able to upgrade us to vip for Cirque du Soleil (it’s at another resort). The staff was overall friendly, even though service was pretty slow at the pool.

Desventajas: For a wellness resort, their gym was not impressive. The food was mediocre, the chicken usually too dry and the steak super thin. Multiple times I told them I don eat bread, rice or potatoes, and they still put it on my plate. Not all restaurants were open daily. There wasn’t any excitement on the resort like live music and dancing at night. The beach had a nasty smell of seaweed which lingered in the room. When I was checking out the concierge was trying to charge me for the room even though I already paid. I had to argue with him and eventually show him my bank statement.

Ventajas: Remote with new construction- loud

Desventajas: Food was gross. We had to drive 20 minutes one way to eat since the food was so bad there.

Ventajas: Service was excellent and everyone there is so hardworking. Impressions suite from was very nice and spacious.

Desventajas: Very limited food selection and the beach is literally atrocious. It’s full of stinky dead fish smelling seaweed and even if it wasn’t it’s all of about 10 feet wide. A/C in the room repeatedly broke and that’s really unacceptable at $1000.00 a night.

Ventajas: Secluded and quiet. Very relaxing environment. Staff was friendly and helpful and we felt comfortable and safe. The property is old and a bit dated but VERY well maintained. Pool was great and beach is nicely maintained and calm. Shuttle service was easy and clean and good.

Desventajas: The food was pretty bad. Only good meals we had were at the “fancy” dinner restaurant— but even those were inconsistent. Room service food and breakfasts are nearly inedible. Bland food and they try to skimp on the main ingredients and give too much of the cheaper less nutritious ingredients-like overloading with carbs and skimping on chicken or eggs or whatever protein is involved. The snorkeling trip was a total rip off. $160 for 30 minutes of snorkeling and then a terrible cheap attempt at a lunch—so salty and then so bland that it wasn’t edible. I understand that the resort is in Mexico- but it caters to international customers, the majority of whom speak English. Many times we found it almost impossible to communicate our orders or get our questions answered by wait staff.

Ventajas: Staff, esp. Monica, was great.

Ventajas: el personal

Desventajas: estan en austeridad el servivar no tiene mas de 1 bebida de cada una asi que si quieres 2 bebidas de la misma tienes que pedirlas no te ponen mas que 1 barra de jabon en el baño el lavabo esta tapado la jaladera del baño de la alberca es de platico si quieres visitar la parte nueva thalasso para una cena te cobran 100dlls por persona en fin muchos detalles que hacen que uno busque mejores opciones

Ventajas: El confort y el trato del personal

Desventajas: La imposibilidad de ingresar al mar debido al sargazo.

Ventajas: La comida tenía muy buena presentación, buen sabor. Muy buena amabilidad sin lugar a dudas. La ubicacion era muy agradable. Q

Desventajas: La relación calidad-precio muy mala.. el costo de las habitación era demasiado caro en comparación con lo que espera uno al pagar tanto. La "piscina" dentro de la habitación era un chapoteadero. Los colchones incomodos. Las actividades "incluidas" no había disponibilidad aun viendo que no había huéspedes casi en el hotel. Y ninguna actividad se pudo realizar. Servicio suuuper lento. Al igual faltan opciones para la comida

Ventajas: Federico (Hippo Bar), Jessica, Pablo, Caesar, Omar (bellboy) , Henrique (bellboy), Armand, Francisco all were great.

Desventajas: Ants in first room, no A/c in first room, sink was stopped up in first room. A/c was out in entire resort for one full day on the hottest day and that same day they turned off hot water and didn’t tell the customers. Management (Ankara and Jerry) and poorest leadership and communication skills of anyone in there position that I had ever seen. No official word from them to the guests to set or manage expectations. As far as I was concerned, it was a state of emergency and they did not treat or manage it as such.

Ventajas: My first all-inclusive experience. The first thing we noticed: the incredibly kind and enthusiastic staff. We were so well taken care of, and even in the short 24 hours we were on the property it seemed that the servers recognized our faces. Our room was lovely and well appointed — we especially loved the giant bathtub! There was bottled water everywhere, too — we never had to ask for it.

Desventajas: Apparently food is not a huge draw of all-inclusive resorts, and shame on me for not knowing that. But I really love food, and I thought overall the food was embarrassingly bad. A couple of highlights included pastries at breakfast, our steak at dinner, and the Grana Padano they served us straight out of the wheel as an appetizer with bread. But overall, the food seemed like it was taken straight off a truck and into a warming drawer. No imagination, no flavor!

Ventajas: Rooms are clean and all have ocean view. Food at the resort is good. Staff is friendly and accommodating. Pricing is reasonable.

Desventajas: The service is slipping here. They seem to have expanded and are trying to add higher level service at the expense of the rest of the resort. Not enough food options, but they keep a whole restaurant only for impressions guests? Need better focus and training for wait staff. The new room segmentation make no sense. Paying more for king size bed is ridiculous. We went to the spa pool and someone basically chased us down to see what we wanted. This area used to serve as a nice quiet area to get away from the main pool. The return attraction for us was the small nature of this property along with extra special attention to service, this is being sacrificed. The service just didn’t feel very special anymore.

Ventajas: The resort and grounds are beautiful and immaculate. The amount of work it must take to keep the sand raked, the pools clean, every cabana and chair covered in a fresh towel cushion all day and night... very impressive. The food was also good. Much better than the last all-inclusive we tried. Lots of vegetarian stuff. Very fresh. Flavorful. Of course the pizza stunk but pizza isn’t the point of México.

Desventajas: Service was terrible. There was a frustrating error at least 1-2 times a day during our stay and while everyone is human and mistakes happen, no one took responsibility for those errors. Day 1: During the long sales pitch (I mean “check-in”) we were offered an upgrade to a swim-out room. We’d wanted that anyway but they’d been full so we were happy to pay for the upgrade. A 10 min walk and two elevators later we say to the bell hop: “wait why are we going up again? How is a swim-up room upstairs?”... turns out we were told and SOLD the wrong thing. Not a swim up room and there are none available. No one ever called or came to us to apologize and they still charged us for the upgrade. (Comping the $200 upgrade would have been an easy and relatively cheap way to apologize for the error- our company does things like that without the customer asking... because... customer service.) Day 2: a) our room is never cleaned. Until I go to the front desk to complain at 8:30 pm. b) Rico - the sales pitch guy (I mean “personal concierge”) calls. Acts like nothing happened yesterday and when I bring up the room issue he says it was everyone else’s fault and I can come down to talk to the manager if I want. Sigh. He tries to sell me stuff. I remind him he promised to look into special options for my wife’s birthday. He clearly didn’t do it. And forgot. So he says he will call me back. 15 min later he called back and says “It’s all arranged.” I have to push to get him to say what. His grand “gift” at an all-inclusive resort? A piece of chocolate cake. My wife doesn’t like cake and is allergic to chocolate. I say we don’t want that and we are very disappointed. No thank you. c) We hang our Do Not Disturb sign out while our kids nap. And then: “Hola? Hello?” Bang, bang, bang. I go to see what emergency would force someone to ignore the DND sign... it’s a hotel employee delivering... the piece of chocolate cake. Yup. d) when he gets sent back with the cake and the message that we are upset we hear nothing. e) ironically that one 2 hour window when the DND sign was on is used as the reason why our room was never cleaned and also why something we’d purchased the day before was never delivered. Day 3: a) we reserve a cabana over the ocean. Beautiful. And no service. For 4.5 hours. I go to the bars and ask for service 3 times. I get us all our drinks and food and bring them out myself. On the 3rd request I complain until I find someone who promises to bring something specific out. It comes...20 min later. And the person bringing it is clearly the server for our cabana and there is no apology- not even a “anything else?” b) Rico sees us in the lobby and comes over to ask us how we liked the birthday surprise. (Seriously). He says there should have been a banner too. Oh great. Again everyone else’s fault. Day 4: Bellhop, scheduled to come get our bags at 9:45, is a no-show. We lug six bags, stroller, 2 kids all through hotel. Employees don’t help. No return trip here