Mandaluyong hoteles

Ventajas: great place

Desventajas: nothing

Ventajas: La amabilidad de su personal, el tamaño de la habitación, los acabados.

Ventajas: Situación y servicio espléndidos.

Desventajas: Son dos hoteles en uno y a veces no sabes cual es cuál.

Ventajas: Location just in the center accessible with everything beautiful service start from we step in the lobby, staff was so smiling and always greet us, the afternoon tea arrangement you really feel special. we would surely be back.

Ventajas: The staff and hotel location are fantastic.

Desventajas: The shower water pressure is not strong enough. Actually it is weak.

Ventajas: Lovely stay, nice views, well equipped suites

Ventajas: Every thing

Desventajas: Nothing

Ventajas: Everything about it. It is spotless clean and the staff is friendly. The prices are reasonable.

Desventajas: Nothing. Everything about this facility is just perfect, it is amazing.

Ventajas: It’s location was within walking distance to the malls and restaurants. The place was well maintained and the staff were welcoming and very friendly.

Ventajas: Absolutely fantastic

Desventajas: Absolutely nothing

Ventajas: Everything was pleasurable!!! Keep it up guys!!!

Desventajas: The room did not appear to be ready. some items were missing. it also appeared as though the room hadn't been cleaned for quite some time

Ventajas: El servicio, la limpieza, calidad, seguro y práctico

Desventajas: La calidad de la comida y no hay suministro de café en la habitación

Ventajas: The location is ideal if you work in the Makati financial district. The convenience of the Greenbelt and Glorietta malls being across the street is great. The staff are very professional yet also friendly. The rooms are of a very high standard.

Desventajas: I can't think of any aspect that detracted from a very comfortable stay. If I am being very fussy, I could suggest a formal ticket system for checked out guests waiting for taxi's - several times now this process has been a dog's breakfast.

Ventajas: Evrything about good hotels

Desventajas: No remarks

Desventajas: There was a extra charge for services i did have i dont know why i paid .

Ventajas: Location, facilities

Ventajas: All good

Desventajas: Everything good

Ventajas: everything was awesome for a weekend break with family

Ventajas: I was surprised with a cake and balloons on my birthday. The room came with snacks and soda which was also a surprise.

Desventajas: There was nothing I can think of.

Ventajas: Safe, clean, good ambiance, effective and efficient staff. People are very accomodating. Very good location.

Ventajas: El personal muy amable, las instalaciones modernas y limpias ubicado en un muy buen sector.

Desventajas: Nada, aunque estuvimos un sólo día, todo fue perfecto.

Ventajas: location is perfect, facilities and staff

Desventajas: nothing

Ventajas: I like everything, staff, location, value , customer service , cleanliness, comfortable, near the mall with walk distance not too far from the airport & many more

Desventajas: Nothing to complain

Ventajas: Excelente trato personalizado. Increíbles detalles como preparar habitación para la noche, los bombones y la sala VIP. Excelentes instalaciones.

Desventajas: Me gustó todo

Ventajas: Las habitaciones son estupendas, nos encanta las ventanas grandes dándonos una gran vista de la ciudad y de la piscina.

Ventajas: Un excelente hotel tanto como la ubicación muy bien servicio. Muy recomendable.

Ventajas: Everything.

Desventajas: Nothing

Ventajas: Everything

Desventajas: Nothing

Ventajas: Overall excellent hotel room and staff ,

Desventajas: Did not like the outrageous cost of Hotel car to and from the Airport. I realize that pressure to make profit however,this is daylight robbery. The other issue is service charge which I also find outrageous it's a hidden way to put room cost up. While the hotel is really nice , staff are good and I'm fortunate to have a reasonably good expense budget i would not use the hotel again for these reasons! . The ordinary room cost for one night including the airport pick up and three room snacks was almost php20,000 which is 300plus British pounds . Maybe it's me but from advertised 110 BP and of course the usual taxes with the few extras I had I found it felt not really fair value for money.. Guess its life today...

Ventajas: Great property

Desventajas: Nothing

Ventajas: The impeccable service, polite & helpful staff, most specially the Front desk. The high quality of food at the breakfast buffet (Spectrum) . Location, location, location, it's just 3 minutes walk from Landmark mall and Greenbelt. The lovely service at Willow Spa and fitness center, The nice pool. Yummy macarons at Cafe macaron. Love everything about Fairmont Makati. My new favorite hotel in Makati.

Desventajas: Nothing

Ventajas: The hotel is fantastic. Big rooms, comfortable beds, complete toiletries. Location was prime for shopping, eating and catching movies. Pool looked enticing but it was a stormy weekend so we didn't take a dip. Great place for a staycation.

Desventajas: Had a problem with a staff member who answered my call regarding the need to show up with my credit card which I used to book for my friends. They were checking in a day early. He told them an hour before I called that it was ok for me to just show the card when I check in on the second day. When I called, he told me I had to show up with the card on the day my friends check in. He told me he had spoken to my friends earlier but still gave me different instructions which led to a wasted trip. When I arrived on the first day, the lady at the counter said that it was noted in their systems that I only needed to show the card on the second day. It only takes one person to potentially destroy a vacation. Good thing everyone else at the Fairmont was professional and courteous.

Ventajas: Good location

Desventajas: Na

Ventajas: Bed

Desventajas: No loyalty points when booking via booking. Com

Ventajas: THE STAFF ARE AMAZING AND TRULY HELPFUL AND NICE!!! Highly recommend!

Ventajas: 10 out of 10 ... and best 5 star Hotel in Manila .... and I tried most of them

Desventajas: can,t name anything .... expect that it rained Gr

Ventajas: Beautiful hotel and great amenities. The best part of the hotel is the people there! Amazing staff that’s so accommodating, friendly, and always greet you with a smile. They were super helpful when I had questions navigating the area, arranging transposition, and making sure my stay was pleasant.

Desventajas: Difficult to initially find the driveway/entrance when traveling there for the first time from the airport (I had to take a taxi since I missed the hotel counter at the airport.)

Ventajas: Personal excelente

Desventajas: Iva y cargos por servicio por todo!

Ventajas: Nos recibieron con un brownie de chocolate en la habitación. Todo el personal es muy amable y atento, ayudando en todo lo que necesitábamos. La suite es amplia, la cama muy cómoda con todas las facilidades. Decoración clásica, pero con todo lujo de detalles (incluso una tv en la bañera). La piscina infinity mirando al Green Bell, con jacuzzi al lado. Todo un lujo. La roof top es un lugar mágico para tomar una copa chill out, con música y maravillosas vistas.

Desventajas: Nada.

Ventajas: Very nice hotel I will come back again

Desventajas: Nothing

Ventajas: Great pool, gym and restaurants. Room was very comfortable, nice bed and couch. Food and beverage options were very good. The room service was good, and fairly priced. Staff were helpful booking grab cars for me. Handy to hotel to see the sites of Makati.

Desventajas: The TV was digital, and seemed to stop and download every now and again. It was also difficult to change for one channel to the next. No food or beverage at the pool until after 1pm.

Ventajas: I like the location, near to the mall and supermarket. It’s easy to do shopping

Desventajas: Some of their equipment is not working; kettle, dish washer, microwave remote for tv and their towel is not so clean. Specially the pool is closed while we our staying

Ventajas: Great location! Very short walk to Glorietta and Greenbelt malls. Underpass was clean and safe. All associates doing their best to make all guests comfortable and pampered.

Ventajas: A fantastic hotel! The staff could not do enough for us. We were updated to a king suite and we were delighted with the room! The bed was very comfortable with a very large bathroom. The food in the hotel was very good.

Desventajas: Nothing !

Ventajas: The beds were comfortable

Desventajas: The breakfast

Ventajas: Very pleasant accommodation and staffs are very welcoming and accommodating specially Rhynee James - housekeeping Nino Onin Loisa from front desk at breakfast Harbie The front desk receptionist when I’ve checked in and the other guy that was with these ladies on that day.

Desventajas: Just the washer and dryer, the dryer in particular are not drying our clothes properly.

Ventajas: It was very convenient, safe, and the staff were kind and helpful. The pool was awesome! If we go to the Philippines again, we will stay here!

Desventajas: None, all was good.

Ventajas: La habitación perfecta, limpia y con vistas a la ciudad. La piscina del hotel es una maravilla. El desayuno buenísimo.

Desventajas: Cuidado con el tráfico de Manila.

Ventajas: The scenery and the ambiance

Desventajas: Nothing

Ventajas: La seguridad

Desventajas: Nada

Ventajas: Pool was great

Desventajas: Price at checkout was not that discussed at check-in.

Desventajas: Breakfast could be better

Ventajas: Great and clean

Desventajas: The room and the staff

Ventajas: They thought about everything a guest could possibly need. I love it!

Desventajas: Expensive

Ventajas: Very courteous

Desventajas: All is great

Ventajas: Breakfast was great. Good food and great people.

Desventajas: None so far

Ventajas: All at the front super excellent

Desventajas: Should be smoking rooms

Ventajas: All.. from the staff, to the room, to the facilities... I will definitely be back...

Desventajas: If you are into the typical Filipino taste, you can't find it here... Although they serve Filipino dishes but it really doesn't taste authentically Pinoy... But still tasteful... Not really complaining... ;)

Ventajas: Awesome staff, classy and elegant hotel. Closed to the malls and restaurants.

Desventajas: None

Ventajas: Warm welcome from the front desk and very clean room.

Desventajas: The food at the breakfast buffet wasn’t that great for us. The taste of the food wasn’t that great especially for the value. The staff was not very efficient. My order didn’t come right. The coffee took a long time to come. The bill came right away when we just started eating.

Ventajas: Todo el resto

Desventajas: El restaurante donde venden cangrejo no habia presentacion alguna de lo ofrecido por lo tanto no sabes si es freco o congelado

Ventajas: Smells so good, the best bed, awesome ambiance, friendly staff. Best hotel weve been in. Definitely coming back!

Desventajas: Alls perfect! Nothing i didnt like

Ventajas: The breakfast buffet was the biggest I have ever seen...the hot fresh granola was out of this world good!

Ventajas: it’s clean

Desventajas: too many people

Ventajas: the property is clean all the staff are friendly

Ventajas: I choose the Horizon Lounge for breakfast which separate from the previous breakfast dining I Stayed from the Hotel. Its quiet, nice view, and staff really accommodating especially Ms. Princess from the start I Check in and out. Thank you Ms. Princess

Ventajas: Everything

Desventajas: Nothing

Ventajas: Amazing place

Desventajas: Service can be better, a bit pricy

Ventajas: Location

Desventajas: The toilet

Ventajas: Very friendly staff, you feel pampered the minute you walk through the door. Location is ideal because it is very near restaurants and shops.

Ventajas: All that i mentioned above

Desventajas: None

Ventajas: La gente que trabaja allí es tan inteligente y amable. Me encanta la ubicación...

Desventajas: Estuvo todo bien

Ventajas: Apariencia clásica con el personal atento y servicial. Lo recomiendo encarecidamente a aquellos que quieran una estancia relajante.

Ventajas: El buffet de desayuno era fresco y tenía muchas opciones.

Ventajas: Increíble Servicio y amplias habitaciones lujosamente decoradas Excelente ubicación

Ventajas: El vestíbulo del hotel y el interior del restaurante son impecables. El personal era extremadamente amable y atento a mis necesidades.

Desventajas: La ubicación no es muy conveniente para ir de compras. El hotel está situado a través de los centros comerciales, pero cruzando las concurridas calles de Manila. No es para los débiles de corazón. Terminé tomando un taxi. Los taxistas estaban de acuerdo con la corta distancia.

Ventajas: 1. Ubicación en la bulliciosa ciudad de Makati. 2. Gran vestíbulo alegre 3. El desayuno buffet era de primera categoría 4. Servicio atento y agradable.

Desventajas: 1. La habitación era vieja, pequeña y no muy cómoda 2. Débil Wi-fi en las habitaciones 3. Servicio de habitaciones, restaurantes y opciones de lavandería caros

Ventajas: El personal te llama por tu nombre y te da atención personalizada. El hotel es precioso y bien ubicado.

Ventajas: Vestíbulo, orquesta y personal.

Ventajas: Everything was exceptional from check in to check out. Staff are extremely nice, and pay attention to every little detail and take initiative before you can even think! The building is absolutely breathtaking and has a very luxurious, classic feel to it especially with the daily live music playing. Location was also great in Makati. Hands down the best hotel in Manila!

Desventajas: Nothing!

Ventajas: Welcoming staff and comfortable room

Desventajas: Nothing better

Ventajas: La zona del lobby espectacular. VIP room agradable

Desventajas: Se veía un poco venido a menos. Las alfombras un poco sucias, el baño espacioso pero se quedaba corriendo.

Ventajas: It's always nice being back in Peninsula Manila, all is great even if the hotel is already in the years...

Ventajas: The bed was super comfy. renovated room did look fresh. There was a beautiful staff Ms. Gabriella? (Sorry, forgot her name) at Front Office, she was professional and nice.

Desventajas: Very young girl amongst female staffs from Lobby Lounge was not that friendly without smile whilst our afternoon tea, even after paying she did not say good bye to us, just took the bill. The room was a bit chilly even we did turn AC off by control panel.

Ventajas: The food was really good. We tried the famous halo-halo. It was really good. The room was clean. The bed was very comfy. The bathroom was clean. I liked that the shower was separate from the tub. The location was nice. It was very close to shopping malls - walking distance. I just didn't know how to get there if I walk

Desventajas: I just hoped there were more toiletries provided since there were two of us using the room plus some bubble bath would have been nice. :) There was no bidet.

Ventajas: Nice place to stay... staff are all warm and accommodating .

Ventajas: Well-trained and polite staff, large rooms. The super convenient all-in-one room control center was something I’ve never encountered in other five-star hotels.

Desventajas: The older wing is starting to show its age (normally not an issue but this is a five-star hotel). If you can afford it, book a room in the renovated wing instead.

Ventajas: I liked facilities, restaurant, lobby, club lounge

Desventajas: Room style,

Ventajas: El desayuno estupendo y la piscina

Desventajas: Las almohadas se podrían mejorar, eran excesivamente duras

Ventajas: Rooms are clean but not maintained. Example shower door will not close due to magnet fell off. Cleaning staff is good but very poor service in concierge and parking. Rooms are. Paid 2 days before when arrive only then they looking rooms for my family. Parking was a big issue . 3 spots and nothing they do not know what they are doing , I have to fix the problem by telling my driver to put in valet. And worst they give me wrong room and took out free breakfast.

Desventajas: The concierge plus the manager of this hotel should be fired.

Ventajas: El detalle que nos dejaron en la habitación por ser recién casados. Fue de 10!

Desventajas: Bebé encontramos cucarachas en la habitación dos veces. De lo contrario nos sentimos muy limpio.

Ventajas: No estuve, me equivoqué de dis, pero ustedes me lo cobraron

Ventajas: Close to the airport with a free shuttle bus

Desventajas: Price

Ventajas: Todo sobretodo la seguridad y el transporte del hotel.

Ventajas: Big smile every where you go I used to be their loyal customer

Desventajas: Nothing

Ventajas: The staff are all very friendly and helpful.

Desventajas: Nothing

Ventajas: food is good

Desventajas: none

Ventajas: A beautiful hotel. The staff treat each guest very well. The facilities are amazing, so was the dining experience.

Desventajas: Very very expensive. I personally think the price is a little ridiculous. But maybe it isn't to others.

Ventajas: It’s near the airport where I can avoid the crazy traffic manila。

Desventajas: Stayed in west wing, liv the comfort of the riom、 but too far n pretty dark going back to room

Ventajas: The most wonderful 5-star service without the price. Amazing staff (will update with their names later). Excellent location. Fantastic spa. Great gym - there are two, ample space with great views and right next to pools. Excellent rooftop pool with amazing view. Great room, very comfortable.

Desventajas: As I feared from reading other reviews before I booked, something strange is off with the wiring of the canned lights directly above the bed. Some lights shut off, while a couple don’t. The ones that stay on are not of the same intensity. As a result, the lights stay partially on, disrupting sleep. In the USA, Marriott is well known for its amazing sleeping accommodations with blackout curtains. The room does not get fully dark because of the poor wiring. This was the only flaw in an otherwise nearly perfect stay.

Ventajas: friendly and helpful staff, close to the airport and in a 'posh' location, but you can experience the Philippines with only a short walk from the hotel as there are plenty of ordinary Filipinos getting on with their lives, in small houses, Jeepneys and motorcyle taxis just around the corner. Saves the mind-aching travel into Metro Manila or Makati through the traffic which can take up to an hour for only 10Km drive. if you don't like the hotel food there are plenty of places close by - western food chains or street food. You can walk to terminal 3 from the hotel, it is quicker than driving! Wifi was said to be 'OK' only for email use but I had no problem watching YouTube. There is always something to like about the Philippines and, I have been there many times, it always makes me smile when I go back. This time I smiled more! But the traffic.... Four hours to go from Batangas to the hotel on a Sunday??!!!

Desventajas: gym and pool was closed, breakfast buffet noisy (but not fond of buffet meals) even though the selection was good

Ventajas: Excellent property/facilities, wonderful personnel, and amazing food. Absolutely love this hotel.

Desventajas: Barking security dogs in their kennel all night

Ventajas: The rooftop pool and the kindness of your staff Beauty bathroom available products

Desventajas: The bad smell in my room The air con in commun parts which is much too strong and made me sick The time everything took to be done ....

Ventajas: Todo.

Desventajas: Nada.

Ventajas: The ambiance

Desventajas: No signages its like a maze

Ventajas: Awesome location with spacious room and nice staff. Would be my choice of hotel next time I visit Manila!

Ventajas: Close to MOA , friendly staff. Will stay here again

Ventajas: Thank you for the free upgrade

Ventajas: Its convenience to the shopping mall.

Ventajas: What a shame that we only got to stay here for the night as it was just an overnight stay before heading back home. This hotel is located right by SM Mall of Asia, and very close to the airport too which was a huge plus. The rooms were very spacious and beautiful, and we were even greeted with a plate of treats and a cute little plush toy after coming back from dinner, which was the cutest little touch on top of the top notch room makeup services provided. Staff were very professional and pleasant. Highly recommend this hotel for all layover stays and long stays alike! Will definitely be back :)

Desventajas: Nothing!

Ventajas: Near shops, restaurants and not far to/from the airport

Desventajas: Room, reception staff, pillows, no hair dryer

Ventajas: The staff are very friendly and accomodating. The Conrad cow stuff toy souvenir is beautiful. Great location and definitely worth trying and booking it again.

Desventajas: NA

Ventajas: I like the rooms

Ventajas: Me gusto la habitacion superior

Desventajas: El desayuno no me gusto mucho, si bien habia variedad la pasteleria y panes podrian ser mejores. Tener muchas opciones sin gluten que no ofrecian. La habitacion y el hotel por dentro en condiciones, no asi por fuera. Le faltaria mantenimiento

Ventajas: La localizacion es muy buena justo al lado del sm mall of asia, al frente de un paseo marítimo donde hay gran variedad de restaurantes y ferias. Relativamente cerca del aeropuerto. La habitacion es muy bonita y completa. La cama es muy comoda. El baño esta muy bien.

Desventajas: Es un hotel 5 estrellas enfocado a convenciones o negocios, en nuestro caso veniamos de un viaje por las islas de filipinas y queriamos 2 noches en un hotel 5 estrellas en manila enfocado al ocio y relax y el hotel no cumplio estas expectativas. Instalaciones bastante reducidas para ocio de clientes ya que solo cuenta con una piscina no destacable, un gimnasio con buenas vistas, un bar con vistas al mar, algunos restaurantes y muchas salas para eventos. Sin instalaciones de spa a no ser que te cojas un masaje para poder usar el sauna y turco pero por un tiempo muy limitado. Nosotros tomamos el hilot massage, donde se imparte el masaje es muy bonito y romantico pero el masaje en si bastante flojo o regular, quedamos bastante decepcionados con el. Todos los servicios del hotel son extremadamente costosos ( el masaje mas economico cuesta 4 veces mas que en cualquier buen centro de masajes en filipinas, la comida es muy costosa aunque buena(unos huevos 10€, hamburguesa 20€... ), sevicio de transfer al aeropuerto literalmente 10 veces mas caro que tomar un grab). Las vistas de las habitaciones si no son al mar son nulas. Zona de fumadores muy alejada del hotel, hay que salir y caminar unos minutos.

Ventajas: The suit experience is beyond just staying for the night. The service, view, breathtaking double room suits, and the VIP lounch - is worth every pesos.

Desventajas: There were no dislikes for this hotel. They know what service is all about.

Ventajas: Todo especialmente la ducha

Desventajas: Nada

Ventajas: Room is spacious, bath room is big, shower is strong. Fitness and pool on 22nd floor is wonderful

Ventajas: The room was spacious and nicely designed. The bed was very comfortable. Excellent food and had a good time in the bar. The staff were all courteous and helpful. Will definitely return for a longer stay.

Desventajas: Nothing really... except that we should have stayed a little longer to enjoy the facilities more.

Ventajas: Plus points to the check-in staff/concierge for being extra.

Desventajas: Bathrobe, bedroom slippers.

Ventajas: It’s clean, I love the thickness of their robe.

Desventajas: No firm pillow Transfer of elevator Less salad greens in breakfast buffet

Ventajas: The ambiance

Desventajas: Making up the room is expected to be done at the hotels’ own time and guest’s convenience. For three days stay- room is not made up everytime we come back in the morning. However- when communicated, they will make up the room accdg to agreed time

Ventajas: Very professional staff

Ventajas: Staff very service mind and breakfast is superb.

Desventajas: Still a bit not so clean in toilet and once then changed a bed sheet....there also a sticker of a bag from airline in side

Desventajas: The hotel did not give official receipt to the guest that i booked I told them to give the receipt prior to check out under my name for the hotel accommodation of dr sarah angeles Up to now am still waiting for the OR for accounting purpose They havent reply to my email

Ventajas: Staff very friendly and helpful good place to stay

Desventajas: Nothing

Ventajas: The room is quite big and the set up is very nice. All thumbs up!

Desventajas: Nothing

Ventajas: Gimnasio, piscina y yacuzzi. Habitaciones inmensas equipadas 100% Personal muy atento, te resuelven cualquier problema. El restaurante chino dentro del hotel (ESPECTACULAR, algo caro, pero lo merece)

Desventajas: Alejado del centro, si tienes pensado visitarlo cuenta en coger taxi. Comida (desayuno sobre todo quiero decir) muy cara en relacion al precio del hotel.

Ventajas: Conveniencia w

Desventajas: Wi-fi es débil.

Desventajas: Comodidad

Ventajas: Ubicación; actitud positiva del personal.

Desventajas: Muy caro. Dusit Thani es mucho mejor por menos dinero.

Ventajas: No me permitieron el check-in temprano. Ni el check-out tarde. Desayuno para 1 a pesar de ser una habitación doble. Las solicitudes de la habitación para camas dobles no fueron respectadas. En general, el personal es agradable, aunque altamente ineficaz.

Ventajas: Un fantástico lugar para alojarse.

Desventajas: Sin problemas

Ventajas: Ubicación, Ubicación, ubicación.

Desventajas: Las habitaciones necesitan ser actualizadas

Ventajas: Las habitaciones son muy bonitas (baño y área para dormir).

Desventajas: Pintura de habitaciones renovada

Ventajas: Location

Desventajas: Staff was not coordinated and did not read notes - left hand not talking to right hand.

Ventajas: Aside from the cleanliness and the amenities, what struck me was the staff and crew of the hotel. Very friendly. Very service-oriented. They made our stay memorable. The location was excellent!

Ventajas: Excellent hotel and location

Ventajas: El hotel está muy bien situado en la zona de Makati Greenbelt con muchas opciones para comer.

Desventajas: Al llegar al hotel me dieron quevtenian que hacer un bloqueo en mi tarjeta de crédito pero finalmente el monto lo cargaron a la tarjeta y 5 días después todavía no han realizado el reverso del cargo.

Ventajas: Everything was absolutely superb - will come back definitely !

Ventajas: Good location 20mins (with traffic) from airport. Beautiful interior. Great facilities. Good bars and restaurants in the area. But the best thing was the staff. Super friendly and helpful. Eg charging my phone when I forgot my charger. Genuinely wanted me to have the best and most comfortable stay possible. Full recommend.

Desventajas: Nothing

Ventajas: Top Makati hotel. A bit older but still excellent condition. Rooms are very nice and staff were excellent. Worth considering the club option. Nice food, good view and great service.

Ventajas: El servicio para los Vips es de primera

Ventajas: Close proximity to restaurants & shoppinh

Ventajas: the breakfast is ok

Desventajas: the variety of the food

Ventajas: Location

Ventajas: La piscina y la cama muy cómoda . El personal súper agradable y muy servicial

Desventajas: Las escaleras de la piscina que hacen daño y son peligrosas.

Ventajas: The place,The room and the associate.

Desventajas: None

Ventajas: Clean, new and well furnished

Desventajas: Nothing to dislike

Ventajas: We were upgraded into the suite rooms, and they were very accommodating and warm. The whole hotel experience was one of the books.

Desventajas: Nothing.

Ventajas: I like the room

Desventajas: Gaming place is so open which is not good for the children and the smell of the cigarettes is so strong which make my allergy worsen.The staff are not so accomodating.Nobody brought our luggage to the room.

Ventajas: Room upgrade on first visit and complimentary continental breakfast. We were served fresh fruit juice, not processed. A hot menu with several choices was available as well, prepared as you order. Very classy interiors, warm and courteous staff including the security personnel. Reasonable price of food outlets and room service, grand hotel and shops presentation. Several fresh flower arrangements in the room and attention to details. The location is strategic and near malls for shopping. Unfortunately, we didn't have enough time to spare to enjoy other hotel facilities as we checked in at night due to business commitments and the typhoon. Other casino hotels we stayed with in the area cannot compare to. We would definitely recommend this and will choose again on our next visit to Manila.

Desventajas: There was nothing to not like.

Ventajas: Fast check in

Desventajas: The room smelled like pee! It was very bad!

Desventajas: Rooms are very expensive with not much amenities. Pool was not accessible and the Manila Bay stinks :(

Ventajas: The splendor, the service.... everything!

Ventajas: The room was spacious ,very clean ,the service was impeccable ,everything in the hotel was well done .

Desventajas: Nothing.

Ventajas: the set up is very nice like the Wynn encore resort hotel in Las Vegas . the staff very courteous and attentive . Hotel employee from the concierge awesome staff very helpful and courteous . the hotel is expensive but the services excellent .

Desventajas: could improve on check out by doing room check out ... the line too long upon check out time

Desventajas: The whole place smells like cigar. The beds were small

Ventajas: The hotel amenities were above average. The suite we stayed in was clean although I had to ask a 2nd time for a non smoking room. The hotel pool was a big hit with the kids but the buffet was priced a little high for the selections available. The staff was really friendly especially the front desk (kudos to Jen).

Desventajas: We originally had three room reservations the first week we arrived. Three adults got sick and therefore we're unable to make the trip with us so we had to cancel/rebook the third room. Paid cash to upgrade to the deluxe sky tower suite for us to check in the day before our flight which was a week after our first stay. When we got home, there was a charge for the 2nd stay. Called my sister in the Philippines and we had to be on 3way conversation with the manager who swears that there were no charges but just a "hold" for the incidentals. Right now we are waiting for a resolution from them which could take 7-14 days according to the manager on duty.

Ventajas: Excellent place for staycation!

Ventajas: Location and service

Desventajas: Restaurant

Ventajas: Personal atento y habitación muy cómoda. Buena ubicación desde el aeropuerto.

Desventajas: Las habitaciones son algo ruidosas por flujo de coches que pasan sobre todo en horas puntas. El aislamiento acústico de la carpintería no es muy eficiente

Ventajas: Convenient to stores and restaurants Clean, modern, swift service with a smile

Ventajas: The staff are very helpful and very kind. The location is al very good. The mall is very near, you can buy anything you need there.

Desventajas: The ac is annoying and there are some cockroaches in my room.

Ventajas: Desayuno a la carta a demás de buffet, piscina muy agradable, personal muy atento. Ubicación muy buena si estás de paso para estancia corta.

Desventajas: Nada

Ventajas: The location was ideal for me personally. My one bedroom suite was very spacious, perfectly maintained and equipped. Have been here several times in the last 5 years and the hotel never disappointed me.

Desventajas: There is no supply of complimentary coffee power or capsules for the machine inside the room. I consumed the single capsule the first day and it was not refilled and there is no option to buy. Should be provided in larger numbers and refilled on complimentary basis in my view. Other than this, all perfect.

Ventajas: Convenient location near the "Power Plant" shopping mall, with a variety of choice for restaurants. Quiet rooms, no noise coming from other rooms. Convenient hotel car for airport pick up / drop off. But breakfast a bit disappointing, as limited choice in consideration of the price!

Desventajas: Breakfast!

Ventajas: Excellent service from the staff. Great room design and the 2 bedroom suite was so spacious for 4 people. There is a connection to Powerplant so easily accessible. Highly recommended!

Desventajas: The main course in the breakfast is not part of the ‘buffet’. Only drinks, pastries and drinks were. Maybe you can add more options or specify that not everything is part of the buffet. But overall was good.

Ventajas: Highly recommended aruga meaning caring. That's how we feel when we stayed and celebrate the birthday of my daughter. They upgrade our room from studio to 1 bedroom free of charge. Cleanliness and service of all the staff are far excellence. Kudos to all the staff of aruga.

Desventajas: Nothing

Ventajas: Excellent room facilities, cleanliness. Front desk, restaurant crew, doormen/staff were all very helpful and attentive. Thankful for the extended check out time for one of the rooms.

Desventajas: Breakfast selections could've been better.

Ventajas: staff was excellent. most remembered i was a returning guest. Room was available and clean upon check in . Buggy to the mall was convenient and easy to use. location is perfect. Front desk, security and concierge staff were amazing, they even gave us 2 bottles of water on our car ride back to the airport. Very warm and accommodating

Desventajas: breakfast wasnt the same as before, i preferred the old options. The bed was too soft. I mentioned this in my previous reviews. A firmer bed would have been better. The staff at the cafe ( girl in reception ) still the same old attitude as before.

Ventajas: Breakfast was the best. It is not a buffet but good. No complaints.

Ventajas: Estaba todo perfecto. Hotel y habitación limpia, atención muy buena, piscina excelente, cómodo, baño equipado con todo lo necesario... Ha sido el mejor hotel donde nos hemos alojado durante estos 20 dias en toda Filipinas.

Desventajas: Nada

Ventajas: Nice clean and well located

Ventajas: Very comfortable

Ventajas: The staff are very friendly. I like it that I can smell the fresh bedsheet when I entered the room. We were comfortable during our stay. Breakfast is good!

Desventajas: The elevator did not work when we tapped our key card. We asked for help from the friendly staff.

Ventajas: Very clean and friendly staffs and security man

Ventajas: Front desk staff were really nice and quick to respond. I was given an upgrade, which was fantastic. The 1br suite I got was spacious, clean and had everything I needed. It was very close to many other dining choices and convenient stores.

Ventajas: Friendly and courteous Staff and good location

Ventajas: Great hospitality from the security till the house keeping , You will like your home

Desventajas: Can have a additional restaurant

Ventajas: Everything .... The staff in general is great.

Desventajas: Phone inside a closet in the corredor of every floor for staff comunication ,sounded(ringed) too often.

Ventajas: very good!

Desventajas: Always fully booked as compare 4 years ago when I first booked at Citadines. Wish I can have priority booking and special discount since I'm been a long term stayer in Citadine whether in Makati and Ortgias for the past 3- 4 yrs already.

Ventajas: Personal muy servicial

Desventajas: Nada

Ventajas: Staff and comfort

Ventajas: las instalaciones muy buenas, camas muy comidas, limpieza y piscina

Desventajas: el servicio en recepcion no estaba claro ya que nos quisieron cargar el transfer del aeropuerto a pesar de no haberlo hecho.

Ventajas: The staff was responsive, attentive and positive service attitude. New Year’s Day buffet breakfast was among the best sets of food options I’ve enjoyed.

Desventajas: WiFi would sometimes drop and require me to reset and reconnect.

Ventajas: Amazing service

Desventajas: The staff who’s been telling me what not to do

Ventajas: Very homey!!!

Desventajas: Nothing!!!

Ventajas: love the shower and the water pressure. Nice views , cold AC , great food

Desventajas: I did not like that i got bit by some sort of bug in the room and then got a rash for 3 days from the sheets , probably the detergent is allergenic

Ventajas: I luv your bathtub. Friendly and very accommodating staffs.

Ventajas: I stayed in this hotel maybe 4 years ago (if I remember it right) and it was new and well maintained then. But I it’s hard to believe how it has deteriorated since then. Staff are not as welcoming, the towels are so old, toilet paper is so low quality, breakfast overly priced, etc. Some naughty and unsupervised kids (4 of them) bullied my 11 y-o grandson and the lifeguard did not even notice it, or he has not been trained to recognize bullying in the hotel’s pool? I reported the incident, was told management will look into it and they’ll update me but until, no update was shared with me. I realized parents will never be able to have the confidence on their kids being safe in the hotel premises. I was present at the poolside when the incident happened yet no one really cared to stop the boys from bullying a helpless kid their own age. While this was happening, I noticed that the person who seem to have been looking after the 4 boys was busy using his cellphone

Desventajas: None. Very disappointed.

Ventajas: The service has never been better, the area has everything you want, and the breakfast is unbeatable! The hotel is allways full of celebrities for a good reason. We have chosen this hotel as our main hotel for years, and will never change.

Desventajas: I have never stayed in a hotel where I could not find a detail to improve - until this one! NO negative details at all!

Ventajas: I liked that the Novotel was close to malls, business districts, and not too far from the airport.

Desventajas: There wasn’t anything about the property I disliked.

Ventajas: Conveniently located

Desventajas: The water kettle was spoiled, they should make sure everything is in working order. And I stayed in a premier suite.

Ventajas: Servicio, instalación, ubicación, precios

Ventajas: La ubicación y la variedad de productos del desayuno. La amabilidad que tuvieron para permitirnos hacer el Chek out a las 2 de la tarde.

Desventajas: Que la piscina no funcionara en los primeros días de nuestra estancia. Que no tuvieran leche sin lactosa a pesar de haberla solicitado y que hubiese en el mercado de la esquina. El que hubiese que esperar para entrar a tomar desayuno. Espacio no adecuado para la cantidad de pasajeros.

Ventajas: The staff were extremely friendly and courteous, and the breakfast was excellent. The hotel really felt very clean, I really felt relaxed staying there, like it was a second home.

Desventajas: The hotel car service to/from the airport is in the range of 1,500 pesos. That is very high: a metered taxi would be 200 or 300 pesos without traffic: I wish that was cheaper. Also, the hotel won't take credit cards other than your own when giving a deposit (and I only had my spouse's card), so I had to settle laundry and room service myself in cash.

Ventajas: the reservation and cancelled is very easy.

Ventajas: What we did like: * was the fast internet *location *Security *staff were very friendly and helpful *cute welcome brownie * they had crunchy bacon

Desventajas: There were quite a few issues with our bathroom. We could not take a full shower when we checked in the first night because the shower drain wasnt draining. We felt it was an issue that can wait till the morning to bother the staff with. When then came in to fix it, it took a while because the maintenance staff couldn't fix it and we had to wait till 3:30pm. So we were not able to use our bathroom until the evening again. Running back and forth to the lobby restroom was an inconvenience. The following day the towel rack fell on my husband when he was getting his towel and then the shower lever was coming off. When all our bathroom issues were resolved ...the dilemma of noise was next up. We had thought that the banquet staff were moving around tables and chairs at midnight ..but it wasnt a banquet or meeting room above us or next to us..all guest rooms. We notified the front desk about the loud banging noises but I think it only made the noise worse. Breakfast was on our reservation plans...it was great with an array of choices but having a roach crawl on the wall next to me was awful and then on another morning a roach crawled up on my leg! BUT the staff tried to help alleviate all the problems we had the best they can AND that we can say stood out more than ANYTHING bad that happened.

Desventajas: Restroom is outdated especially the master bathroom .

Ventajas: location

Desventajas: the cost of staying

Ventajas: There was a gym, staff was very accommodating, helpful, and nice. We were able to cook our meals because of the well stocked kitchenette. It is huge and my kids can enjoy the place instead of feeling like they only had a small area to play in.

Desventajas: My family smelled cigarette smoke in the main bedroom. Staff refreshed the room with scents and had a air cleaner going. But the cigarette smell was coming from the vents. The staff had to come in several time and also smelled the odor. They asked if we would like to move and gave us a premium suite. The only problem was having to pack up again and move to another floor. I wish they were able to just check the other rooms and locate the cigarette smoke smell.

Ventajas: breakfast was good. i appreciate the selections available.

Desventajas: there wasn’t really anything in particular that i didn’t like, though my dad did comment that the bacon could have been crispier

Ventajas: Great location.

Desventajas: Traffic on d drop off location,

Desventajas: * Check-in was poor , they couldnt find my reservation even after giving my copy of the booking. * Early check-out To-go breakfast- I requested for a To-go b'fast and reminded them the last time it was not there also, and I was assured it would be there, well to no surprise at check out it was not there, this has now happened 3X and each time I complain and the standard answer we apologise

Ventajas: Fantastica ubicación y personal muy atento. Nos guardaron las mates durante 8 días en nuestra esencia en Palawan. Los apartamentos están geniales y le dimos uso a la lavadora y secadora tras días sin poder hacerlo

Desventajas: El servicio de transporte al aeropuerto y conexión con taxis. No es muy claro y siempre quieren abusar con el precio.

Ventajas: the cleanliness, no insect, complimentary parking that made easy for associates and friends visiting,

Desventajas: I was entitled to two breakfasts daily but I was on my own most of the time and I did not even have breakfast on my last day and when I invited a couple to join me for breakfast, I got charged for the extra one. I asked the reception if they can waive since I have been coming on my own and that could just easily offset it but it was rejected.

Desventajas: Sauna no a la altura. Toallas viejas. No hay kits de belleza.

Ventajas: El hotel era agradable y todo era muy práctico, como de negocios. Mucho más que mi estilo que el Mandarin Oriental.

Ventajas: Great location and staff

Desventajas: Free room upgrade would have been nice (I do get that from other hotels) as I’m an IHG member and a frequent guest.

Ventajas: Excellent staff, very clean great food

Desventajas: The Elevators were a little slow

Ventajas: El excelente trato de sus empleados

Ventajas: Best location in Makati if you plan to do shopping as it has its own access to Glorietta. Great breakfast!! The beds are soooo comfortable. And the staff are all commendable and genuinely friendly even to my kids.

Desventajas: No complaints, just great service all in all.

Ventajas: The staff is top, always very friendly and helpful. The room was clean all the time and the beddings were so comfortable. The breakfast is wide and delicious and we just wish we could have stayed longer.

Ventajas: price should be reduce

Desventajas: Restaurnt staf specaily in brekfast time should be more frendly

Ventajas: Todo. Desde el minuto 1 que coges el Vuelo desde Manila hasta el nido ya se nota que van a ser super atentos. Estamos encantados con el hotel, las preciosas vistas, el personal es una pasada lo atentos que son. Repetiría mil veces!!

Desventajas: La wifi en la habitación un poco lenta. El agua caliente no calienta mucho.

Ventajas: The bed and comforter. The view, CR and TV.

Desventajas: Shower in the pool area. There is no soap and shampoo.

Ventajas: Great place good service mall is attached to complex

Desventajas: None.

Ventajas: i like the toilet, it was spacious and clean. and the location was perfect!

Desventajas: when we came, the television was not working. i really don’t like the fact that when im already inside my room, some staffs has to come to fix some faulty stuffs inside the room. it could have been checked earlier, especially that we came from a long flight and that i have to wait for them to finish. the AC is not that strong, im a bit sweaty still.

Ventajas: Good points: very good breakfast buffet. Nice facilities

Desventajas: For one the check in officer should have offered me their weekend promo as an option which was available on their website when I checked. The aircon in our room was noisy and it got hot at one point during the night. We woke up with little perspiration. My husband and I were celabrating our anniversary and the hotel staff could have asked if we were celebrating not that Im expecting. In the prev hotel that we stayed I mentioned that it was my daughters bday the next day and they sent a slice of cake up to our room which was a very good gesture.

Ventajas: Lots of restaurants in the shopping complexes. Some ok restaurants right outside the hotel Lobby in the Courtyard. None are Michelin rated but plenty of comfort food.

Desventajas: On arrival it was a bit overwhelming with staff swamping us and security guards waving detectors over us within seconds of exiting our transport.

Ventajas: Home from home! Always a pleasant stay.

Desventajas: All was good

Ventajas: + Location - 5 to 10 minutes away from the Central Business District and Mid to high-end malls. + Staff - Friendly, warm and always happy to assist. + Room - A bit dated but excellent nonetheless. + Cleanliness - No issues encountered.

Desventajas: It would be good if they could update the rooms or facilities.

Ventajas: Return guest... always good experience.

Desventajas: Was really busy, hard to get seated for breakfast and the food was not replenished quickly enough so long waits for things.

Ventajas: Everything was positive and beautiful. the staff were great and i love to talk to people so had some great conversations with just the regular cleaning staff. They even came around at night and gave us a little gift, which was great. We felt spectacular and had a great sleep.

Desventajas: The room was a bit outdated . but still fantastik..

Ventajas: The hotel is really good, very friendly and accommodating staffs. One guy from the Concierge even extended an extra mile to help us out during our check out (called in a cab for us and even had the patience to assist us in weighing our luggage). Everybody were so polite and always smiling.

Desventajas: Just the floor carpet in our room has a lot of stains, I think it is time for maintenance. Other than that, room is very clean and comfy.

Ventajas: The staff are all nice and we did not feel any discrimination, they treat all guests equally either Filipinos or Foreigners. They are also helpful and attentive to the guest's needs. Room is elegant and breakfast is excellent. They gave us best room with good city view. My 82 year old parents enjoyed their stay at this hotel.

Ventajas: I like the breakfast...a lot of selections. And the staffs are very approachable..

Ventajas: The staff were friendly, helpful and very pleasant. I enjoyed the breakfast which I normally would not and the spread was great. Visited the pool but didnt swim. I feel that this is one area which you can do a little upgrading. Overall, I had a good time and satisfied. Will certainly come back.

Desventajas: the pool

Ventajas: everything

Desventajas: the room given to me is different from what I reserved in the internet

Ventajas: Los restaurantes del hotel, japonés, chino y de carnes son todos de muy alta calidad. El servicio es excelente y en le restaurante chino trabaja Agnes Chuah, que es la mejor en su puesto. Eficaz, atenta y muy agradable. La ubicación del hotel es muy bueno en Makati cerca del Green Belt.

Desventajas: La habitación, en especial el baño necesita un proceso de lifting para adecuarse a los tiempos actuales.

Ventajas: Location is good - excellent gym facilities

Ventajas: Increíble hotel en el centro de makati Muy buen servicio de atención al cliente Inmejorables restaurantes Bonita piscina Buen gimnasio

Desventajas: Las instalaciones de las habitaciones un poco viejas

Ventajas: El personal era servicial. Las habitaciones eran muy bonitas. Hay muchas cosas que hacer en el lugar y alrededores

Ventajas: I like the staff and the cleanliness

Ventajas: Being closed to everything such MOA and shuttle services. Staff vert helpful.

Desventajas: Yes! bed sheets under pillows a lot of hairs.

Ventajas: Rooms and pool area. The shuttle bus is a plus!

Ventajas: Excellent place to stay

Desventajas: Everything was great

Ventajas: Big rooms and toilets Very good location Bus available to Mall of Asia

Ventajas: The breakfast was amazing, the pool was lovely, great central location, amazing staff

Desventajas: As soon as you enter the amazing foyer you can smell cigarettes as smoking is allowed in the casino. This should be closed off with some big doors or something so the smell doesn’t fill the foyer area

Ventajas: Breakfast N/A location/ fine Slots/fine

Desventajas: Well on the 16th assigned a room on 5th floor told receptionist I did not like that floor said only floor available so checked into room 5721 the shower flooded bathroom also flooded wash basins (2) were plugged to much for the engineer so was moved to third floor bathroom door would not close (swollen) moved back to 5th floor after speaking with Mr Sullivan told him my complaints I was offered dinner that evening for compensation. There were 3 of us 1 male 2 female.

Ventajas: Easy access to everything

Desventajas: None

Ventajas: it was fabolous the staff are friendly we will sure be coming back on our next visit to phils.

Desventajas: No bathtub

Desventajas: breakfast's choices are very limited, i stayed at the suite, is just like a big room, and the room is very old

Ventajas: Servicio e instalaciones

Desventajas: Todo perfecto

Ventajas: Rooms

Desventajas: None. But food has room for improvement.

Ventajas: Room interior design

Desventajas: Towels looks old already

Ventajas: We liked the location and the ambiance of tje hotel.We will surely come back.

Ventajas: The staff was very friendly...

Desventajas: The location.....

Ventajas: Nicely appointed and large rooms with good views over the city. Friendly staff and good breakfast selection. Rooms are quiet.

Desventajas: Only thing was I'm not sure for what reason but at certain times during the day there was a damp, slightly unpleasant smell coming from the air conditioning system. Staying on the 9th floor.

Ventajas: All staff was very polite and supportive with warm smiles!

Ventajas: The food and facilities.

Desventajas: limited wifi connection

Ventajas: location is always nice..taxi and grab are always accessible.. the pool area is clean and it felt like we rented the whole pool area cause no one is using it lol but i would like to suggest it they can add more shower room at the pool area.

Desventajas: only one shower room at the pool area

Ventajas: Everything

Ventajas: The room is neatly done. Smart use of space and fixtures. The decor of the hotel is seamless and continues from the lobby to the hall, and to the room, which ties in your experience real well. The rooms also come with above average desk space, closet space, TV, and washroom.

Desventajas: Beds are not as comfortable as you'd expect. They are also not as planted on the floor.