everything about dusit thani. shoutout to robee, mai, ramil, mon flores, warren and everyone else who made our stay very special and memorable.
customers service is uncompromised
I could not find anything wrong with this properties amenities, customer service and their focus on customer satisfaction I have only found in 6star properties and exclusive resorts. I would definitely make this my first destination for business and family, I would also recommend Dusit Thani-Manila to all my colleagues local and abroad. I came to this property for 2 reason's, 1st: came recommended by a family friend which I trusted and thankfully took her advice, 2nd: for our honeymoon getaway, which is close to everything(e.g. shopping, airport, other friends and easily accessible to public transportstion(e.g. Uber, Grab, taxi, buses, jeepney and tricycle). I would highly recommend this hotel, the frontdesk staff and concierge are well above my expectation but over staff members we were awesome.
I wish I could've stayed longer but I had to get back to reality, but I can't wait for my next visit next year for my first year anniversary and to bring my extended family to experience true customer service.
Employees goes extra mile to give a good customer service , definitely my 25 th anniversarry we will stay in Dusit Manila, and everytime a family or friend will visit Philippines I will recommend Dusit hotel I really enjoy staying in that hotel.not to mention I came 14 hours ahead of my flight and Dusit was fully book but they still find a way to accommodate me that was 12 midnight and they just want to make sure I can rest that night after 20 hours flight .
Should be immediately downrated to a 3 star..
Lobby and reception
1. Pathetic rooms. Old rooms stink like dead animals. Bathrooms are small and badly lit. 2. Staff was even worse. Checked into room no. 1112 which was smelling like a dead mice. Complained took 30 minutes to respond and then offered me another room which was even worse, then moved me into a room which was like a hole in the wall on the 15th floor. The duty manager was rude and just kept saying due to renovation there is smell and that i booked a delux room hence i get a smelly room. And believe me i not a very finicky guy. 3. I would say this hotel for its lobby reception security and breakfast at best qualifies to be a 3.5 star.
Hay que alojarse en este sitio
El personal es muy amable y siempre se aacordaba mi nombre. La ubicación es excelente para ir de compras, comer y hacer negocios. Gran buffet de desayuno.
Nice hotel but do not ask for a cab
I asked for them for a cab and was charged 40 dollars for a 4 dollars ride to the airport. When I said I was not paying I was promptly told it was already charged. At this point I didn't have a lot of time to argue since I had to go to the airport.
Long check in late at night.
It was a room.
Hotel is old and needs renovation. I'm sure there are leaks in the bathroom behind the shower walls. Convenient to the airport at 5am.
my stay July 2016
Every thing about this hotel such as cleanliness , facilities,comfort , location and the friendly staff
Old and over priced
Breakfast was very good and staff pleasant
It's an older hotel! Way over priced! This hotel should be a $60-80 hotel! Unless they have newer rooms I haven't seen, mine was old but hot water was great for Philippines!
Hotel muy bueno.
Un gran servicio. El personal era muy amable y servicial. Las habitaciones estaban muy limpias. No es moderno pero muy cómoda.
Fragancia de perfumes en el vestíbulo
Avoid the old rooms
The old rooms are very bad. The moldy carpeting and musty smell will make you sick. The new rooms are nice. But they are also carpeted, and even though the carpet is new, it still smells. Stay away if you have allergies. I was initially sent to the dungeon upon arrival (old room), but was then upgraded to a new room after insisting AND paying extra. The Thai restaurant excellent. The Japanese restaurant should add traditional western wines to its menu - i.e. French, Italian, Spanish wines. The sushi is mediocre.
Carpet is not a sustainable building material. Carpet accumulates dirt, allergens and mites deep within its fibers. Moreover, carpet is made of petrochemicals, it does not decompose in landfills and is generally not recycled. The room's flooring material should be tile.
El personal es más que amable y servicial. Hacen lo imposible por ayudar. Habitaciones grandes y muy limpias. Nos hemos alojado aquí 7 veces y volveremos. Me encanta la ubicación.
Nada que decir.
El personal era energético, amable y servicial
El buffet del desayuno debería cambiar a diario o al menos dos veces por semana
Si decides alojarte en Dusit Thani Manila, disfrutarás de una magnífica ubicación en pleno centro de Makati, y apenas te separarán 15 minutos a pie de Centro Ayala y Museo Ayala. Tendrás centro de negocios, servicio de limusina o coche con chófer y check-out exprés a tu disposición. Las instalaciones para eventos de este hotel incluyen zona para conferencias y salas de reuniones. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) (disponible las 24 horas) y aparcamiento sin asistencia gratuito.
Basado en 4.211 opiniones
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