Fiésole hoteles

Ventajas: The bed was so comfy! And the free minibar was lovely for easy access to water and juice (and they restocked it every morning). The staff were friendly and they have a happy hour in the bar where you buy one drink and you get to have snacks with it!

Ventajas: La cercania a todos los lugares turisticos La atencion muy personalizada

Ventajas: We loved everything about the property. It was extremely clean, the staff was great and it was in a great location.

Ventajas: Location, prive VS quality and personnel warming seré the most value things

Desventajas: Nothing

Ventajas: The staff was amazing and very very helpful. Room was great and clean. Location was perfect also

Desventajas: Nothing would gladly stay there again

Ventajas: Muy bien ubicado y personal muy atento.

Ventajas: Every detail was perfect. From the smell of the incense when you walk into the hotel to the slippers and bathroom, huge rainfall shower, complimentary minibar and snacks, the extremely comfortable bed and pillows, and the welcome drink and happy hour snacks

Desventajas: The elevator is a bit small

Ventajas: Great location. Very friendly and helpful staff. Comfortable and clean rooms. Great breakfast.

Desventajas: Bathroom products poor quality. Garbage like odour in the stairwells and near entrance to breakfast room.

Ventajas: It was clean, modern, perfectly located, and had a very friendly staff.

Desventajas: There were some plumbing issues. The drain in the shower bubbles up water a few times a day and during the night, which was so noisy, it affected my sleep.

Ventajas: Location, very clean, good staff, room met expectations, good. Quality toiletr

Desventajas: Just being picky the vanity mirror was broken and could not be used as it falls down when I use, bath salts were not replenished when used

Ventajas: The room is beautiful modern with a bit of character, bathroom was big too so my husband and i had plenty of room to get ready. Location was perfect and took us only up to 15mins of walking maximum to get to all the top spots. Breakfast was amazing so much variety you almost wont need to get lunch cAuse you’ll be so full. The staff are super friendly they even surprised my husband with a birthday cake the morning we had breakfast without me mentioning a word which was soo sweet.

Desventajas: i liked everything it was perfect!

Ventajas: All the little extra touches made our stay special. The desk staff were great and provided super restaurant recommendations. Rooms were really good - beds so comfy

Desventajas: Nothing - everything was great

Ventajas: Nothing really ad I felt put off by hidden deception

Desventajas: Honest service as in telling me some toiletries were for sale at 189 euros which we unsuspecting used and got slammed innocently

Ventajas: The Four Seasons in Florence has the most professional hotel team. The staff to guests ratio seems very high, which leads to a very well run hotel. This is one of our favourite hotels in the world. It’s in a great location, although it’s a large property it has the feeling of a well run boutique hotel. This is an exceptional hotel

Ventajas: Service Thoughtful, helpful always with a smile, here you are treated has a person

Desventajas: Nothing

Ventajas: It is one of the most beautiful hotels I ever stayed in...garden is stunning.

Desventajas: Nothing

Ventajas: Everything

Desventajas: Location was 15-20 walking from the center but thanks to the hotel providing a shuttle service.

Ventajas: La elegancia y sobriedad de un hotel en una ciudad de sueño

Ventajas: Helpful staff. Beautiful interior. Best cocktails on the city in lobby bar .

Desventajas: More options for breakfast

Ventajas: We have stayed at this hotel every year for 4 years now - it is consistently brilliant - the staff are amazing - the hotel clean and beautiful..Can't fault it..and I'm a tough customer:)

Desventajas: Nothing!

Ventajas: Everything.

Ventajas: This is probably one of the best hotels we’ve stayed. The property and grounds are impeccable. The service is excellent and not over attentive to be intrusive. We enjoyed the short walk into central Firenze (to work off the lovely cuisine).

Desventajas: Very trivially, they didn’t clear the room service tray when doing the turn down service.

Ventajas: Incredible experience all round.

Ventajas: muy buen hotel, pero exageradamente caro y mala relación, sobre todo el restaurante, buena calidad, buenisisma calidad, pero exageradamente caro y con sensación de estafa.

Desventajas: precios de restaurante. exageradamente caros por la relación. ni el caviar es tan caro, pero sin ofrecerlo

Ventajas: El personal es inmensamente servicial, vistas impecables, tranquilo, sereno y relajante. Volveríamos a alojarnos en cualquier momento. No podría decir lo suficiente sobre este lugar

Ventajas: It’s was like a paradise in the middle of the hot hot Tuscany. The room was actually a suite. Super big, with kitchen etc. View to the swimming pool. The pool amazing. Perfect temperature. The breakfast finally had a big variety of sweet and salt food. Private parking and just 10 min away from the city center.

Ventajas: La vista y desayuno

Ventajas: Everything was great. Makes you feel like in a movie set. Great food, service and suite. Pool was fantastic.

Desventajas: Only not sure how to get there if not driving.

Ventajas: El personal es muy profesional. Las vistas preciosas

Desventajas: Mucha bolleria industrial en el desayuno, me hubiera gustado algo mas natural

Ventajas: Everything!

Desventajas: The bar area is "al fresco" so you need to wrap up warm.

Ventajas: Amazing views, beautiful pool, wonderful staff, very clean, comfortable bed. What more could we ask for?

Desventajas: The breakfast was a little underwhelming.

Ventajas: Alongside the hotel being very comfortable what makes this property stand out are the dedicated team of staff who genuinely care that guests enjoy their stay.

Ventajas: Beautiful view of Florence. Facilities were beautiful. Rooms were luxurious. Staff went out of their way to make us feel welcome!

Ventajas: The view was fantastic! The hotel was peaceful and quiet. Only a short easy bus trip into Florence city centre. All staff were really friendly. Food was lovely and not too expensive like in many hotels

Desventajas: The shower was very small. Drinks a little too over priced.

Ventajas: Everything was excellent, just wish we had stayed longer

Desventajas: Getting to the place on a public road with literally millimetres to get through on a 105 degree bend! It took about 10-15mins and 20 grey-hairs!

Ventajas: Everything perfect

Ventajas: Beautiful boutique hotel

Desventajas: Everything was good!

Ventajas: The views and the seclusion

Ventajas: The hotel setting is simply amazing.

Desventajas: Nothing

Ventajas: Service

Ventajas: Love this hotel! Words aren’t enough for me to explain how much I love this hotel!

Desventajas: Why are all my favorite hotels are seasonal? They’ll be closing for the winter

Ventajas: I stayed one night with my daughter, who is attending school in Florence. Everything about the hotel and its staff was superior to what one would expect. We ate both lunch and dinner at the hotel and it was special. The new Executive Chef took time to visit and talk about the menu and local cuisine at both lunch and dinner. The entire staff couldn' t have been any nicer and was attentive without being on top of you. The site was like a postcard

Desventajas: I had to catch a 6:00am flight thus missed breakfast with the morning sun

Ventajas: The location is one of the best we have ever seen. The view of Florence is magnificent and the property is beautiful. I can totally recommend this place to anyone visiting Florence and I can say only the best things for the staff.

Desventajas: The food in the restaurant is good, but not at this price. The food simply doesnt match the price point and we expected better. I can say the restaurant and the dinner is the only minus for the Villla.

Ventajas: The hotel and grounds are magical. As an avid traveler i can say this is honestly one of the most beautiful places I have been. Adriano and Mario were incredibly kind and the high level of service made my stay unforgettable.

Ventajas: I liked everything about the Villa. The staff is extra friendly, the service is amazing, the view is breathtaking, food is delicious, lots and lots of positive energy in one place.

Desventajas: No complains.

Ventajas: Todo fue increíble! Desde la llegada hasta la partida solo fue atención, amabilidad, fineza en el trato por el total del personal. El lugar es maravilloso, las vistas te dejan sin aliento El cuidado de flores y plantas proporcionan un ambiente exterior lindísimo. Festejamos el cumpleaños de mi esposa y la mesa de la cena con los detalles decorativos con flores y velas, suave música de piano el un lugar privilegiado del jardín y la hermosa vista de Florencia iluminada, atendidos por un maitre y camarero dedicados a nosotros , proporcionó el marco hermoso y emotivo, que buscaba para este momento. Agradezco a Ana Rosa Buldon Linares, el haber organizado con gran profesionalismo este importante evento, y a cada unos de los que participaron en el mismo. El buen tiempo acompañó nuestra estadía, lo que nos permitió disfrutar de la hermosa piscina y la excelente atención de Matías en el bar restaurante de la misma, preparando riquísimos tragos acompañados de su buena onda. En fin podría decir mucho mas en el mismo sentido. Tuvimos una hrmosísima estadía el el Belmond San Michelle. Volveremos sin duda!!

Desventajas: Nada.

Ventajas: Amazing place, amazing hotel and staff is super. Experience was beyond expectations. Everything was excellent

Ventajas: The concierge help...they were excellent, the food...great tiramisu, the service from staff, the shuttle, the gardens!❤️

Ventajas: Everything. Rooms, bar and above all, the staff.

Ventajas: One of the best Hotel and staff are wonderful

Ventajas: La ubicación, calidad de servicio, al ciudad, las habitaciones, verdaderamente inmejorable

Desventajas: Nada

Ventajas: Wonderful hotel and excellent service.

Ventajas: Excellent location besides the River Arno. Great ambience. Very efficient and hospitable butler service. Great food. The decor of the Room was par excellence with paintings poster bed and great views of the river and the Church from the balcony.

Ventajas: Excellent location & views. We enjoyed the complimentary Champagne ritual. Staff were courteous and helpful.

Desventajas: -

Ventajas: Great Staff , Very helpful

Desventajas: Nothing

Ventajas: The great breakfast and knowledgeable concierge

Desventajas: One of the staff in the check out counter was overcharging us...and luckily managed to refund the money to us, I expected a better experience staff on this matter

Ventajas: Cena en restaurante garden increíble

Desventajas: Consiergue no se esmeró en conseguir buena rentas de coches alquilados.

Ventajas: La habitacion

Desventajas: Servicio de conserje, precio - calidad

Ventajas: LA cakidez y atencion del personal

Ventajas: Location,view

Desventajas: Bathroom

Ventajas: - Kind, helpful, welcoming staff accommodating to every need to meet and exceed our expectations and improve our stay - Lovely breakfast spread - Quiet location not far from the city's main attractions and public transportation stations

Desventajas: - Leaving too soon - Spa wasn't yet open so another reason to come back

Ventajas: Limpieza y el Trato de los empleados Es un hotel precioso, las habitaciones son de primera

Ventajas: Muy buena cama, la publicidad es tal cual lo publican, el servicio en concreto Sarah en recepción y las chicas del desayuno. Muy bien ubicado y excelente

Ventajas: Very clean and nice ambiance, comfortable location easy to get to by car loved being able to park in private courtyard. Such helpful and friendly staff- included free mini bar which was a super nice touch. Loved the breakfast buffet and overall style. Looking forward to coming back when the spa opens!

Ventajas: Todo me gustó, la atención, la higiene

Ventajas: Muy buen desayuno. El personal siempre dispuesto a ayudarte.

Desventajas: La,ropa de cama no la han cambiado con suficiente frecuencia. Pero no les he comentado nada. Estoy segura que si lo comento en el hotel le pondrían remedio.

Ventajas: La limpieza y decoracion, buenisimas

Desventajas: En general nada, lo unico, q pese a estar cerca de la salida d florencia, hay q dar mucha vuelta para cambiar el sentido

Ventajas: La limpieza y lo moderno de las instalaciones

Desventajas: La atención en el desayuno

Ventajas: perfect new hotel, nicely located

Ventajas: Decoración, limpieza y comodidad excelentes. Desayuno y trato exquisito. Un 10

Ventajas: La limpieza y la happy hour

Desventajas: No hubo nada que no me gudtara

Ventajas: Brand new hotel, close to everything ( 10 min walking to Ponte vecchio, by the Arno river, very nice). Reception very polite and helpful. Breakfast was delicious. Rooms very big with one of the best bathrooms (suite with jacuzzi). Overall I was very surprised (regarding all other 4 or even 5 star hotels in Italy)

Ventajas: Servicio

Desventajas: Nada

Ventajas: Todo,

Desventajas: Nada

Ventajas: Great service!!! Beautiful, comfortable, spacious room! Yummy breakfast included. Great central location. We were thrilled with our stay and would recommend highly!

Ventajas: Alto estandar Todo excelente Nos reservaron entradas a los museos

Ventajas: The ceiling had a Fresca painted on it very impressive

Ventajas: The bed was wide and comfortable, nice shower, breakfast was very well presented with very helpful staff.

Desventajas: Not being told by yourselves that we had to pay extra for access to the spa, .

Ventajas: La ubicación es excelente. La habitación muy cómoda y amplia. Todo muy limpio y con buen gusto.

Ventajas: The staff was extremely accommodating! The concierge services excellent and the GM outstanding!

Ventajas: Great staff, very helpful and welcoming

Ventajas: This is a very nice boutique hotel, perfectly located for visiting the city's main cultural/historical attractions. Our room was very spacious, with an enormous, comfy bed, a sitting area, a small balcony and a huge, spotless bathroom (excellent shower). Breakfasts were rich and tasty. All staff members were kind and helpful, and service was impeccable throughout our visit. Minor problems (there weren't any major ones) were addressed and solved on the spot. The spa area is pleasant, and the huge indoor whirlpool was perfect for relaxing after a long day of touring. Warmly recommended!

Desventajas: Just a few minor snags: the safe in the room is very small, and does not accommodate a laptop. Storage is insufficient, which is a bit strange in view of the immense size of the room and bathroom (the latter alone is the size of a small bedroom!). An extra charge of 15 Euro per person per day for using the spa seems a bit stingy considering the handsome room rate (in our case, an average of 236 Euro per night), but, to their credit - they only charged us for one day use, and the next day let us enter the spa for free. In any event, the use of the excellent whirlpool was well worth the money!

Ventajas: The staff was wonderful. Great location.

Ventajas: This hotel's location is perfect for those who love to wander and walk everywhere. While the price is a little high, you end up saving a lot by not having g to get a taxi or rental for your stay.

Ventajas: We had booked in for one night for our honeymoon and from arrival, everything about this hotel was amazing. The valet car parking saved us having to negotiate the streets of Florence to find a car park. The greeting from the manager and his colleagues was so welcoming and we felt very comfortable immediately. Check in was seamless and everything was explained to us in detail. The location for exploring the city was outstanding, with a few attractions only minutes walk away. We had opted for a junior suite that came with its own mobile smart phone for use out and about to save our data. Also included was a shuttle service to the nearby pools up in the hillside- only 15 minutes away, we can highly recommend booking a time slot and taking a few hours out of the hustle and bustle of the city. Flip flops and towels included! We didnt get a chance to use the onsite spa facilities, but they looked very good and the treatments at a reasonable price. The room itself was spectacular- clean, cool and very luxurious with one of the most comfortable beds ever. It was quiet and felt a world away from the busy streets. We decided to take breakfast in our room the next morning to make the most of it! We had cocktails in the bar in the evening that were very well made and delicious- the lovely bar tender, Don, was very friendly and chatty, despite my Italian not being great! We had a wonderful time and will definitely be returning soon, as one night was not enough!

Ventajas: The hotel has the perfect balance between boutique elegance and style while being run with the precision of military operation. From the manager, Paul, to Yanni and all of the staff at Firenze Number 9 they made the stay what it was. They were always attentive, knowledgeable and genuinely cared. The rooms were beautiful, clean and tended to daily. I particularly recommend their fabulous cocktails made as well as anywhere I have been. We are sad to leave but will certainly be back.

Ventajas: location

Desventajas: room size

Ventajas: Stunning facility with superior service

Ventajas: Desayuno bien, ubicación extraordinaria

Ventajas: Beautiful historic hotel at the centre of everything in Florence!!

Ventajas: Breakfast was wonderful. Staff was very courteous.

Ventajas: La situación es excelente, por otro lado es un lujo y sobre todo la habitación ha sido muy tranquila.

Ventajas: The hotel staff, from bartenders to front desk to maids and everyone else we came in contact with were the best. The hotel is beautiful and the location also can’t be beat.

Desventajas: Nothing. This place is fantastic!

Ventajas: The location and friendliness of the staff

Desventajas: breakfast could be a better variety as some dont eat pork

Ventajas: Location, professional and courteous staff, clean

Ventajas: Great luxury hotel right in the heart of Florence. I had a nice double room, soundproof windows, quiet a/c and very comfy pillows/bed. Good breakfast in the amazing Sala Parlamento, great choice of food and good quality.

Ventajas: The Hotel was exceptional. The staff were always attentive, prompt and gracious. Very luxurious property. The Concierge Desk and it’s people, especially Lorenzo we’re great.

Ventajas: Location

Desventajas: The bathroom was not practical

Ventajas: Location. Restaurant Irene

Desventajas: Noisy at night

Ventajas: Ubicación a pasos de los principales museos de la ciudad

Ventajas: Las instalaciones y la calidez de su staff

Ventajas: Exceptional service always from the hotel group (Rocco forte). Warm and welcoming staff from the reception to housekeeping!

Desventajas: The room service menu and concierge could be updated

Ventajas: The staff especially Victorious were absolutely charming!

Desventajas: The pillows!

Ventajas: Excellent hotel ,location and service were super.Beautiful hotel and would highly recommend.Lived the unpacking service.

Desventajas: Breakfast was charged extra

Ventajas: Amazing rooms,,,,great decor. Stunning breakfast and BEST location!!!! Best staff and manager on duty 24/7!!!!! They couldn't do enough for us!!!! Can't wait to return !!!!!!!

Desventajas: Lived up to expectation...and more!!!! loved everything...faultless!!!!

Ventajas: Very beautiful hotel and super nice staff

Ventajas: Location Service

Ventajas: The hotel was renovated recently. Reception area became more wide and pleasant. Rooms more comfortable. Restaurant more cosy.

Ventajas: Best in Town

Ventajas: The exquisite furnishings & fittings & very friendly staff

Desventajas: Leaving

Ventajas: Ubicación, calidad, servicio, habitaciones

Ventajas: Loved the location, friendliness and helpfulness of the staff, cleanliness of the hotel and room, the view from the rooftop pool....

Desventajas: Our family didn’t care for the artwork in the hotel and room. We would prefer something more classic/traditional.

Ventajas: Beautiful property. Roof top bar/pool was excellent

Desventajas: Everything was fine

Ventajas: Ubicacion, personal super atento, instalaciones

Desventajas: El cafe del desayuno. Realmente horrible

Ventajas: Complete luxury - you get what you pay for. The rooms were beautiful and the view from the pool fantastic. 10 minutes from the central station.

Ventajas: Rooftop pool and bar, location

Ventajas: Great location, great service, and excellent breakfast! Love that rooftop pool! The perfect place to watch the sunset over Florence!

Ventajas: el desayuno muy bueno, la ubicacion optima

Ventajas: It was very clean and ideally situated

Desventajas: Bar was a pathetic excuse

Ventajas: The location,The roof top pool,

Desventajas: The wi fi was average,which the kids hated.

Ventajas: Location perfect, staff exceptional and good value for money for a splendid room and a wonderful city

Desventajas: Nothing

Ventajas: The hotel location is super ! This hotel has the chance to offer a panoramic view of Firenze and the Cathedral while swimming! We had a beautiful room with a balcony and a very nice view on Firenze, bed was confortable. The staff is amazing, thank you for everything! We really enjoyed our stay at your hotel. We hope to be back super sooon !!!!

Ventajas: I used the parking facility and it was good. They took the car to a secure parking and brought it back on the pre-arranged time. We got an upgrade that was very welcome and loved the room (Family suite), totally worth it and on the back side as i can imagine the square side could be noisy.

Ventajas: Elegante, limpio y una ubicación excelente

Desventajas: El estacionamiento es muy caro

Ventajas: Great location near all of the highlights, nice room with sufficient space for 3 and best of all is the fantastic rooftop pool and bar.

Desventajas: Can’t think of much, the shower head could do with some maintenance.

Ventajas: Rooftop bar with view of the city.

Desventajas: It’s a bit of a walk to the main attractions.

Ventajas: Clean comfortable room! Hospitality was fabulous!

Desventajas: Location to many sites is excellent!

Ventajas: I really liked the beautiful lobby and the rooftop pool. Even though it was tiny it was perfect for an afternoon dip in the 105F degrees weather. The bar was beautiful. Loved the personal android device everyone gets in their room for their stay! And the chargers for all your devices.

Desventajas: My room was very dark, looking on to other windows on all four sides. The shower/bathroom was a tight squeeze. When you walk into the room there was a twin bed (which we did not need) near the doorway and the queen bed in the rest of the room. Overall the room was a little sad.

Ventajas: Great location - excellent view from rooftop

Ventajas: The rooftop panoramic views were amazing and having dinner overlooking the city. The rooftop pool was awesome! Our dinner in the hotel was fabulous with the steak and lasagna! Our waiter Fabio was amazing!

Ventajas: The room was beautiful, the view from the rooftop incredible and the staff helpful and always nice

Ventajas: The hotel was beautiful. The rooftop pool and bar was fantastic. We will be back and I have already recommended this to another family member. The room was perfectly appointed and the bed was comfortable and quite. Florence, Italy is just spectacular at night and seeing it all from the roof was worth it.

Desventajas: A few things that you need to understand; the pool closes at 7:00pm so that they can convert the roof for viewing the sunset and the dinner buffet. The buffet food was just ok and the bar is expensive. Based on the diner bill; there is a cover charge for having diner on the roof and the view. We did had a cleanliness issue in our room. After we alerted them to it; while we were at diner, they promptly took care of it and gave us a bit back on the final bill. The particular issue should never have happened. Even thought we had an issue, we will be back.

Ventajas: Its a really fantastic property located on the river. The bar near the reception and the terrace restaurant and bar are amazing with great service and ambiance. The rooms were extremely spacious and the hotel feels more like a 5 star rather than a 4 star hotel. We even got an upgrade which was helpful. The concierge was one of the best and very helpful with great recommendations, etc.

Desventajas: The wifi in my room did not work for the entire 4 days! earlier they didnt acknowledge the problem and later they said the tech guy couldnt fix the issue so i was left with no Wifi for the entire stay. This was only compensated by removing €27 off my final bill.

Ventajas: Location

Desventajas: Beds hard and rooms very small shower tiny for a 6 ft man

Desventajas: Desayuno muy flojo

Ventajas: Great to have a pool and garden in Florence -great breakfast.

Ventajas: Everything

Desventajas: Nothing

Desventajas: Not the best for kids...although had pool and was beautiful, the other guests (mostly adults), did not seem to appreciate children.

Ventajas: The Breakfast was first class.. the Hotel has lovely gardens and the staff are so helpful in all matters.

Ventajas: Gracias

Ventajas: Only slight issue was no baths in any room

Desventajas: Bath

Ventajas: Rooms very modern clean on 1st floor had walk out and cute patio area. Pool and terrace area very inclusive. Several seating options to relax and unwind. Breakfast and Tea time really nice. Staff helpful and friendly. Highly recommend

Ventajas: The Hotel is perfect for your stay in Florence. We have been here many times and this is a Hotel that we will come back to! Near to everything but still in a nice quiet spot. The garden is super för relaxing after a day walking along all the other tourists. The staff makes you feel welcome. Nice clean and COOL rooms that is very important in a warm city as Florence han be.

Desventajas: -

Ventajas: Totalmente encantados con el hotel. Fue mucho mejor que lo que esperábamos. Todo nuevo. Atención perfecta. Habitación y baños muy bien decorados, limpio y em perfectas condiciones. Jardín espectacular y Spa maravilloso, fenomenal para relajarse después de un día interminable de andar y hacer colas.

Ventajas: Tranquilidad, limpieza, comodidad y buen desayuno!!

Desventajas: Me encantó todo!!

Ventajas: Excellent facilities...great atmosphere... The staff is professional and very nice... Highly recommended and will be back

Ventajas: The bed was comfortable, the Spa was nice albeit the gym was very small and you can only use the spa through reservation. The external courtyard/ garden was nice.

Desventajas: The internet does not work 0.5Mbs within the room is not acceptable. To be told sorry it’s because the hotel is fully booked is also not acceptable. The rooms are to small. Nowhere for luggage to be stored...overall stay disappointing.

Ventajas: French toast in breakfast was very delicious.

Ventajas: Everything! Beautiful place to stay

Desventajas: Nothing.

Ventajas: The room was gorgeous and the location excellent. Rhe staff was very efficient and nice. Lovely place for a honeymoon.

Ventajas: The staff and location are both excellent

Ventajas: Clean, nice, comfortable hotel at the historical centre of Florence. If you travel by car, my advice is to call to the hotel few minutes before arrival and they give very detailed instructions how to drive.

Desventajas: Nothing. All was good

Ventajas: Good breakfast and great location.

Desventajas: nothing

Ventajas: One of the best hotels I ever stayed at, there’s no need to look at any other hotel in Florence!

Ventajas: Location

Desventajas: Small room, small bathroom

Ventajas: Muy bien, extraordinariamente bien, el hecho de que el hotel devolvió el importe de una noche por haberse estropeado el aire acondicionado.

Ventajas: Ubicación inmejorable y trato excelentes tanto a la llegada como en toda la estancia. Las habitaciones muy correctas y el spa muy correcto.

Desventajas: Nada

Ventajas: Great hotel in the heart of Florence. Would definitely stay again.

Desventajas: Nothing

Ventajas: Staff super friendly and helpful. The hotel was very well located and amazing facilities.

Ventajas: The breakfast is really good, and the time for breakfast is very long. The waiters there are very nice.

Desventajas: Every single people working there were very nice to us, unfortunately excepts one receptionist, and because of this one, I have to give bad score for "Staff", which I do not think I am fair. But they need to carefully look back to the dishonest guy. He was the one who welcomed us and worked for our check-in. He asked me to pay city tax for 2 persons and 8 nights on the check-in. I was supprised a bit since we normally pay it when checking out. But fine, I paid him by cash and also my colleague . He didn't give me the receipt for the city tax, and I thought it would be mentioned in the receipt at the end. Then 8 days later, I was asked to pay the city tax again, by another receptionist when checking out. When I said I already paid, she asked me for the receipt of the city tax, which I could not show her because the other receipt has mentioned only room fee. I asked her to check with the guy at check-in, he told her on the phone that he for sure remembered I had not paid the tax, and he remembered that he checked my credit card only, but not asking me to pay anything!!! Then at that time I am quite sure that he did not tell the truth. I booked the non-refund room and how the hell he could ask to check my credit card when the room already paid long before I come! The female receptionist said that they would look back to the camera (and in this case, they would see me paying the tax by cash) and inform me or communicate with me. But several days have passed, I receive nothing from Luca Room Mate.

Ventajas: Las instalaciones en general son muy buenas, y todo a la ultima.

Desventajas: Me toco uma habitación con malas vistas, interior, pero supongo que todos los hoteles las tienen, y te pueden tocar. Por lo demás excelente.

Ventajas: Especially staff Aman was very friendly~

Desventajas: Nothing

Ventajas: La cama muy cómoda y el desayuno rico

Desventajas: La ducha era un poco pequeña

Ventajas: The room the cleanliness the sexy halls friendly staff and great breakfast

Desventajas: Valet needed 1 hr to get the car and it was too expensive per da

Ventajas: I adored the place! The design, the feel of coziness and homelikeliness, the funny little things like the names of the shower gel and shampoo, the friendliness of hosts :-)

Desventajas: Nothing did I dislike :-)

Ventajas: I liked everything.. this hotel saved the holidays as we had an awful experience in another one. The location is very convenient, the hotel nice and very clean, good breakfast and the personnel was great... Valentina the receptionist was really nice with us and us and helped a lot!!! That is customer service!!

Desventajas: Nothing... all was great.

Ventajas: The rooms were clean and the location was perfect. The breakfast was also good.

Desventajas: I didn't like that my room was facing the street, and every single morning at 5:00 am the garbage truck was coming to pick up the trash and the trashed glass bottles. This was so annoying and I was not able to get good sleep.

Ventajas: Personal educado, instalaciones y buen desayuno.

Desventajas: El baño era bastante antiguo, y el servicio de parking, que se llevan tu coche a no sabes dónde y te lo traen en un plazo de 50 minutos

Ventajas: The cesign of the hotel was very unique and modern. Room spacious and very clean. Staff extremely friendly and helpfull 9n every way

Ventajas: I loved everything about this hotel: - location: perfect! A very short walk from the sights - staff: kind and very helpful - facilities: the interior of the hotel itself is so impressive, as it strikes the perfect balance between classic and super modern. - cleanliness: 100% - breakfast: everything you could ask for. This is the ultimate value for money. HIGHLY RECOMMENDED. I would stay here again in a heartbeat.

Desventajas: Nothing negative to say. I was very happy with the hotel overall.

Ventajas: The decor was amazing (if slightly hypnotic - in a good way), the staff were very friendly and helpful with tracking down lost luggage, very central location to everything we wanted to see, the bed was comfortable and the breakfast abundant.

Desventajas: Nothing! Was great, would stay there again.

Ventajas: Nos alojamos en tres hoteles durante nuestro viaje a Italia, y este fue nuestro favorito. Muy céntrico, a pocos pasos de todos los museos, etc. El personal es extraordinariamente servicial y amable. La habitación era hermosa, el desayuno lo mejor que hemos experimentado en mucho tiempo. Sin duda nos alojaríamos aquí de nuevo si regresamos a Florencia.

Desventajas: Un poco frío, aunque fuera hacía unos 90 grados. Tuve que apagar el aire acondicionado. Eso funcionó.

Ventajas: El hotel es precioso. Gran ubicación. Acogedor. Florencia se refleja en su mejor momento. El personal era genial, muy amable, servicial y conocedor de la zona, restaurantes, espectáculos. Nos lo pasamos de maravilla.

Desventajas: Nuestra única queja es Florencia es una ciudad ruidosa por la noche y las ventanas deberían estar insonorizadas. Si cambian esto, es un 5 estrellas para nosotros.

Ventajas: Amazing location Friendly and helpful staff Clean and comfortable

Desventajas: Nothing

Ventajas: Everything, I’d like to thank Anna, Mtteo, Salina,and Vito

Ventajas: The room was great

Desventajas: Breakfast was disspointing

Ventajas: Great hotel, lovely staff. Very close to everything in the city centre.

Desventajas: Breakfast was a little disappointing - not great selection of hot buffet.

Ventajas: It is beautiful and perfectly located. The staff was amazing

Desventajas: Beds were not the most comfortable. My daughter says the ceilings are too high but not my complaint

Ventajas: Staff great location great will be returning

Desventajas: Nothing

Ventajas: the location. the friendly staff

Desventajas: that bedsheets weren't changed for four days! the slow lifts lack of adequate soap. that no iron was provided in the rooms small wardrobes

Ventajas: The personnel are very helpful

Ventajas: Excellent air conditioning Spacious room Clean Stylish design High quality & variety breakfast Helpful and nice staff Helping in parking

Ventajas: Ubicación y lugar

Ventajas: Es un palacio antiguo reformado. Su personal encantador. En especial Ana, de recepcion. Es dificil encontrar alguien como ella en toda Europa. Hizo feliz nuestra estancia. Ademas habla español perfectamente.

Desventajas: Desayuno en la habitacion es carisimo. Cobran, ademas, 15 euros por llevarlo.!!! Increible.

Ventajas: El edificio, la situacion, el desayuno y el trato del personal.

Ventajas: Loved the cleanliness and overall upscale quality to the hotel. Great breakfast, not overcrowded. Excellent location right by Arno river, 3 mins walk to Uffizi gallery.

Ventajas: Excelente atención y gentileza de la recepción y personal

Ventajas: Stayed here before and loved it as we did this time. Location 200 yards from Ponte Vecchio.

Ventajas: Habitación con terraza privada , ubicación muy buena

Ventajas: The location is perfect. Loved the breakfast. The staff is outstanding! This was our second stay.

Desventajas: Nothing

Ventajas: It’s nice and quite, central as well.

Ventajas: Awesome location. Good value for money particularly if you have a room with a view on the Arno.

Desventajas: The style looked too dark and quite oldish although everything seemed to have been recently renovated. We had an unsual experience at arrival with the nighttime receptionist who was very unfriendly. However the rest of the staff was very nice.

Ventajas: Staff was very friendly and professional. They were ever so helpful. I ordered cappuccino while having breakfast. They asked about room number....my cappuccino had my name on it! They made my day! Great location walking distance to all attractions, shopping, restaurants. I was upgraded and given lake view. I requested meet and greet ( extra charges), the driver was excellent

Ventajas: Excellent veiw (of course with an upgrade). Very nice although very small bar with a wonderful and knowledge bartender and “ice” upon request good breakfast and excellent concierge!

Ventajas: Location

Desventajas: Terrible wifi, room size and the poor attitude of waitress during breakfast.

Ventajas: Best location in Florence, amazing room and view, we were on our honeymoon and he staff went out of their way to provide an amazing service. We will be back next time we visit Florence. An amazing city with the best food and wine in Europe made better this time by this incredible hotel.

Ventajas: Great location, friendly and extremely helpful staff, and a wonderful breakfast - what more can you want?

Ventajas: Highly qualified, English-speaking staff. Room very clean and super comfortable. Great food and excellent breakfast buffet. Facilities are outstanding and the best is that you have a countryside feeling, while staying inside the city of Florence.

Desventajas: That it was fully booked and I couldn’t extend my stay!

Ventajas: Smell in the lobby

Desventajas: The weather

Ventajas: Even though the location was a little bit from the center we loved it! we took the bicycles they had to offer and rode as a family into the center of town. It was great! The facility itself was beautifully decorated and the pool area was a bonus for the kids. Breakfast on the terrace was also a favorite.

Ventajas: Es un pequeño hotel con un servicio y una atención excelentes. Las habitaciones son muy amplias y cómodas, la decoración muestra un gusto exquisito y el personal se desvive por ayudarte. La zona de restaurante y bar es encantadora y tienen una cocina excelente.

Desventajas: Está un poco lejos del centro histórico (2,5 km), pero es un inconveniente que solventa con bicicletas si hace buen tiempo, o con un servicio de microbús que pone el hotel gratuitamente.

Ventajas: Habitaciones comodas y amplias

Desventajas: Situación lejos del centro de Florencia

Ventajas: Wonderful property with excellent service and clean comfortable rooms!

Desventajas: Quaint resort

Ventajas: Great staff. Interesting history.

Desventajas: We were there only one night. The room was probably typical by European standards, but small. Lovely boutique hotel.

Ventajas: Nico at reception was extremely helpful and went out of his way to help up plan our day trips, made full use of the spa and found the bikes really helpful rather than paying for taxis in and out of the centre. A five minute walk away is a cool place where the locals hang out and eat pizza and drink beer... great spot!!

Ventajas: The breakfast is excellent. There is no variety though from one day to the other. The staff are excellent.

Desventajas: The indoor and outdoor pools are too small. The hotel is a bit away from the city center. There is a shuttle in the hotel to the city center but it is 5 euros in every direction.

Ventajas: The style of the hotel was decorated beautifully, it was relaxing and clean and the staff was extremely accommodating and friendly!

Desventajas: Sadly the spa was not working and we didn’t get to use it. It was the end of our trip and we were looking forward to that.

Ventajas: Everything was great. The staff weren’t very friendly and kind . The location was great

Desventajas: Every thing the the staff , the rooms , and the view. But I wish if you can add some halal food in the menu.

Ventajas: The swimming pools is nice!

Desventajas: The room is too simple

Ventajas: Spacious stylish rooms, quiet place. Staff very helpful. If you need to stay right in the center is beautiful location.

Ventajas: Friendly staff, comfortable bed, great location and exceptional breakfast!!

Desventajas: Nothing

Ventajas: Stylish, well decorated, central hotel in easy walking distance to all the tourist sites and in the shopping centre. The room was light and airy with good a/c and very clean. The beds are comfy, with good wardrobe space and 2 luggage racks for your suitcases. The breakfast was excellent, particularly the coffee. Good choice for hot and cold and I was there at 7am when the pastries were hot out of the oven. Staff are lovely and can't do enough for you. It might be a chain hotel but you would never guess from the outstanding customer service. Room Mate has become my hotel chain of choice.

Desventajas: The stairs from the front door to the 1st floor many people complained about. Personally I liked them as they are good exercise. There is a bell for the porter who will take your luggage. The other negative is like every other hotel the hairdryer you have to hold the button down. If you're like me and have thick hair which takes ages to dry, then you get thumb ache.

Ventajas: El personal es encantador y muy profesional

Ventajas: Ubicación y personal. El edificio es realmente bonito y muy tranquilo

Desventajas: Escaleras empinadas para llegar a recepción sin Nadie que te ayude con maleta. Desayuno en un espacio muy justo. Aire acondicionado imposible de regular

Ventajas: Staff brilliant, location great, looked really nice, value for money

Ventajas: Nice room, very helpful stuff. Amazing location.

Desventajas: Nothing.

Ventajas: The bed was very comfortable and the location is central

Desventajas: WiFi was not working our entire stay in the room

Ventajas: Great hotel, great breakfast

Ventajas: Every thing.

Desventajas: Hot inside the corridors and the reading room..

Ventajas: El personal es encantador y muy profesional Hablan español y muy buenos consejos para organizar las visitas y comer en buenos restaurantes.

Ventajas: The best location and great size room

Ventajas: Servicio de recepción y restaurantes

Desventajas: Es caro

Ventajas: Location, services,

Desventajas: I liked everything

Ventajas: The hotel building is amazing located in the very heart of Florence. The rooftop bar&restaurant provides the best ever view on the entire city.

Desventajas: The breakfast was not that good

Ventajas: Location is great - easy access to town centre but far enough from noisy tourists... the actual building has tremendous character and charm and the hotel staff were simply amazing...

Desventajas: It’s not cheap - but you are effectively paying for the experience - drinks are expensive but again you’re paying for the views over Florence and of the river Arno - that said we only stayed a few days... and even so we’d stay again

Ventajas: Good location

Desventajas: The staff at the 6 floor very road the kept us waiting for more than huff hoers with asking us what we need to order

Ventajas: The property is located ideally, walking distance from most tourist spots. The riverfront is right next to the hotel. Besides the location, the staff was courteous, and helping in every way. Loved the breakfast, specially the croissants. Rooms were great, although I didn't get the river view, so if you do go there, insist on the same.

Desventajas: The room we stayed in was not the river view and so the whole experience would have been better, if we had that. Nothing else to not like in the hotel.

Desventajas: Lovely Hotel on the Arno. Wonderful staff, breathtaking prices.

Ventajas: Got a free upgrade to the best room in the hotel! thanks for double booking us!

Ventajas: Excellent location, large lobby for gathering and very friendly staff

Ventajas: Nothing the didn't do good

Ventajas: La confortabilidad de la habitación. El baño es excelente.

Desventajas: Tener que bajar el equipaje al retirarnos, porque nadie venía, pese a que lo habíamos solicitado al hacer el cheek out. El desayuno es un poco caro.

Ventajas: Wonderful reception generally, Francesca specifically. Went out of her way.

Ventajas: Hermosas habitaciones amplias. Personal muy atento. El desayuno es excelente. Excelente restaurante.

Ventajas: Servicio excepcional. Especialmente el conserje (Sergio) y la recepción. Gimnasio en el lugar moderadamente satisfactoria Muy buen desayuno buffet y un gran servicio. El sonido de las campanas de la catedral Grandes ventanas a prueba de sonido, que se puede abrir si selecciona

Desventajas: Ubicación demasiado ocupado para nosotros. Justo en el medio de la zona turística de pesado. Algunas personas que, no. Habitación pequeña pero que es estándar en la ciudad europea. Sin embargo, la ducha era tan pequeña que era casi imposible maniobrar.

Ventajas: Todo el mundo era absolutamente magnífico. Ubicación perfecta. Personal muy servicial. Nos lo pasamos muy bien.

Ventajas: Ubicación, limpieza, cama cómoda y personal agradable.

Desventajas: Se oye el ruido de la calle en la habitación. Internet lento.

Ventajas: El personal era muy amable y muy atento. Nos atendían de forma servicial y agradable cada vez que teníamos una pregunta.

Ventajas: El hotel tiene un diseño moderno y un personal muy servicial. El desayuno y la comida eran estupendos. Una ubicación estupenda, tienes todas las atracciones turísticas cerca.

Desventajas: La cama era muy pequeña.

Ventajas: Facilities were amazing, the hotel really trendy and in the middle of the centre.

Desventajas: Nothing

Ventajas: My wife, son and I were thrilled with finding this hotel. The location puts you in a great spot to truly appreciate the wonderful city that Florence is. The staff is most helpful in any situation. Breakfast staff is superb, as is the front desk. I would recommend to anyone to give this place a shot. You will not regret it.

Desventajas: Extremely professional and courteous staff.

Ventajas: The hotel is centrally located close to all the main attractions. The room was comfortable and clean. The breakfast was good with a decent amount of options.

Desventajas: My one negative is that you can hear the noise from the street outside in the room which disrupted my sleep.

Ventajas: Location was amazing and staff was very responsive and pleasant

Desventajas: No free breakfast

Ventajas: Location is really excellent, just a short walk from the Duomo. Good breakfast with lots of variety. Nice casual outdoor dining area for evening drinks. The room cleaning staff cleans really early, so the room had already been serviced when we came back from breakfast. Great wifi!

Desventajas: Room looked out on an alley and had shutters on the one window, so limited natural light. Eventually we figured out how to open the shutters and that helped.

Ventajas: Staff, location and facilities were amazing. They helped arrange a fantastic wine tasting and the building has so much character!

Ventajas: Es céntrico, muy cuidado, el staff esta pendiente continuamente de que tengas una buena experiencia, la verdad, he viajado mucho y este es uno de los mejores hoteles en los que he estado. Volveré seguro.

Ventajas: I stayed only one night but it was good enough to see how good was the hotel. Old style but clean and comfy.

Desventajas: Nothing worth to mention.

Ventajas: Breakfast was amazing. Staff exceptional

Ventajas: The location is fantastic, though if you are driving it can be a hair raising experience getting to the front door. Via Elizabetta is not very wide.....see photo! The staff were amongst the friendliest hotel staff we ever met.

Desventajas: Driving in and out of Florence and especially getting to the hotel! Challenging.

Ventajas: The staff were very professional and friendly. Excellent room and facilities.

Ventajas: Todo. Fué una experiencia perfecta. Al surgir un problema con la habitación que habíamos reservado nos alojaron en la Suit De la Torre... un lugar que colma los gustos más exigentes. Trato espléndido... Gracias.

Desventajas: Fue la estancia perfecta. Nada que reprochar... al contrario...