En la playa, este hotel de Cancún se encuentra a pocos pasos de Playa Gaviota Azul y Delfinario Delphinus Dreams. Playa Fórum y Playa Caracol también están a cinco minutos.
Ir al contenido
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Los mejores resorts en Cancún
Valoración general: 9,2 Excelente
Basado en 5.997 opiniones
Todas
- Todas
- Familias
- Parejas
Excelente
10,0
Ventajas: El personal, propiedad, servicios, y el paisaje son increíbles.
Excelente
9,4
Ventajas: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Excelente
8,2
Ventajas: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint.
The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch.
The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile.
Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard.
We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Excelente
10,0
Ventajas: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
Excelente
9,1
Ventajas: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Detalles
Opiniones
Valoración general: 9,2 Excelente
Basado en 5.997 opiniones
Internet
9,7
Ubicación
9,4
Área wellness
8,9
Ambiente
8,9
Habitación
8,6
Servicio
8,6
Instalaciones
8,4
Desayuno
7,9
Ubicación
9,2
Ambiente
8,7
Playa
8,3
Servicio
7,9
Habitación
7,6
Comida
6,4
Ubicación
9,5
Área wellness
9,0
Playa
9,0
Ambiente
8,5
Habitación
8,0
Relación Calidad/Precio
7,9
Servicio
7,8
Comida
6,8
10,0 Excelente
Ventajas: El personal, propiedad, servicios, y el paisaje son increíbles.
Desventajas:
9,4 Excelente
Ventajas: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Desventajas: Intermitent Wifi and Cable TV, extra charges for additional person.
8,2 Excelente
Ventajas: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint.
The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch.
The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile.
Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard.
We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Desventajas: There were some things that we wished were better.
We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy.
And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was.
The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice.
I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.
10,0 Excelente
Ventajas: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
Desventajas:
9,1 Excelente
Ventajas: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Desventajas: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.
En la playa, este hotel de Cancún se encuentra a pocos pasos de Playa Gaviota Azul y Delfinario Delphinus Dreams. Playa Fórum y Playa Caracol también están a cinco minutos.
Valoración general: 9,2 Excelente
Basado en 3.310 opiniones
Todas
- Todas
- Familias
- Parejas
Excelente
10,0
Ventajas: El complejo estaba limpio, nuestra habitación era espaciosa, la playa era preciosa y la comida deliciosa. No podemos esperar otra visita.
Excelente
10,0
Ventajas: Todo era exquisito!! Llevé a mi marido para su cumpleaños 40. El servicio era perfecto en todos los sentidos. La gente es muy amable y servicial. El océano era precioso... relajante, la perfección en todos los aspectos!!
Excelente
8,0
Excelente
10,0
Ventajas: Lujoso hotel de alta calidad con un diseño compacto. Piscinas y la playa a un minuto a pie de la principal zona de vestíbulo. La playa tiene mucho surf y nadar es muy factible. Bares y restaurantes de alta calidad razonablemente baratos. Reservé una mini-suite, que tiene una zona de asientos entre la zona de dormitorio y un balcón. Perfecto para descansar por la tarde. Hay muchos bares, restaurantes y clubes nocturnos a 5 minutos andando si quieres experimentar algo fuera del hotel.
Excelente
8,8
Ventajas: El personal era excelente, muy atento y servicial, y en su mayoría bilingües. Estuvimos allí en marzo y el clima era genial, pero la playa está a la sombra bastante temprano en la tarde. Teníamos que movernos alrededor de la piscina en el sol. Afortunadamente, el resort no estaba lleno, así que no fue un problema.
No comimos en los bufés, pero pedimos fuera del menú y la comida era muy buena.
Excelente
8,5
Ventajas: La ubicación del hotel cerca de la ciudad, la belleza del hotel y las instalaciones, la limpieza y mantenimiento de las instalaciones
Excelente
9,4
Ventajas: La ubicación del complejo era perfecta. Muy cerca de las tiendas, supermercados, restaurantes, el ferry a Isla Mujeres. La playa en el complejo era también muy bonita. El complejo en sí también era increíblemente agradable. El personal era amable y muy servicial. No cabe duda de que volvería a este complejo.
Excelente
8,0
Ventajas: Gran playa aunque hace sombra a partir de las 15:00 El personal es amable. increíble restaurante, Basílic. Las bolsas de té y café en la habitación pagan como si fuesen los artículos. Tienes que pagar para utilizar el gimnasio y el spa, incluso si la habitación en la que me alojé me costó US$500 por noche!
Excelente
9,7
Ventajas: Está justo en la playa con muchas piscinas y bares para relajarse. El personal es muy profesional y el 90% es bilingüe. Incluso hay una cabaña de deportes acuáticos en el extremo de la playa donde puedes alquilar motos de agua, parasailing, jet ski, etc.
Excelente
10,0
Ventajas: La ubicación era genial, a 5 minutos a pie de la zona del Coco Bongo pero todavía tranquilo. El servicio era perfecto, el personal era muy agradable y siempre nos preguntó si necesitábamos algo. La playa del hotel es increíble y muy cómoda para ir a la zona de la piscina. La hbitación era perfecta, limpia y cómoda.
Excelente
10,0
Ventajas: El servicio es perfecto
Excelente
8,0
Ventajas: Buenas piscinas y acceso a la playa
Regular
2,0
Ventajas: I like the facility
Excelente
10,0
Ventajas: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Excelente
10,0
Ventajas: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Excelente
10,0
Ventajas: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.
Detalles
Opiniones
Valoración general: 9,2 Excelente
Basado en 3.310 opiniones
Ubicación
9,5
Playa
9,2
Área wellness
9,1
Servicio
9,1
Piscina
9,0
Instalaciones
8,9
Desayuno
8,8
Habitación
8,6
Comida
8,3
Comodidad
7,7
Internet
7,0
Relación Calidad/Precio
5,9
Ubicación
9,4
Área wellness
9,3
Limpieza
9,0
Instalaciones
9,0
Servicio
9,0
Playa
8,9
Desayuno
8,8
Piscina
8,5
Habitación
8,4
Comodidad
8,1
Relación Calidad/Precio
6,1
Playa
9,3
Ubicación
9,3
Servicio
9,1
Instalaciones
8,9
Área wellness
8,6
Habitación
8,2
Comodidad
8,1
Relación Calidad/Precio
5,6
10,0 Excelente
Ventajas: El complejo estaba limpio, nuestra habitación era espaciosa, la playa era preciosa y la comida deliciosa. No podemos esperar otra visita.
Desventajas:
10,0 Excelente
Ventajas: Todo era exquisito!! Llevé a mi marido para su cumpleaños 40. El servicio era perfecto en todos los sentidos. La gente es muy amable y servicial. El océano era precioso... relajante, la perfección en todos los aspectos!!
Desventajas: Nada!!
8,0 Excelente
Ventajas:
Desventajas: No hay servicio de transporte
10,0 Excelente
Ventajas: Lujoso hotel de alta calidad con un diseño compacto. Piscinas y la playa a un minuto a pie de la principal zona de vestíbulo. La playa tiene mucho surf y nadar es muy factible. Bares y restaurantes de alta calidad razonablemente baratos. Reservé una mini-suite, que tiene una zona de asientos entre la zona de dormitorio y un balcón. Perfecto para descansar por la tarde. Hay muchos bares, restaurantes y clubes nocturnos a 5 minutos andando si quieres experimentar algo fuera del hotel.
Desventajas: Realmente no hay nada.
8,8 Excelente
Ventajas: El personal era excelente, muy atento y servicial, y en su mayoría bilingües. Estuvimos allí en marzo y el clima era genial, pero la playa está a la sombra bastante temprano en la tarde. Teníamos que movernos alrededor de la piscina en el sol. Afortunadamente, el resort no estaba lleno, así que no fue un problema.
No comimos en los bufés, pero pedimos fuera del menú y la comida era muy buena.
Desventajas:
8,5 Excelente
Ventajas: La ubicación del hotel cerca de la ciudad, la belleza del hotel y las instalaciones, la limpieza y mantenimiento de las instalaciones
Desventajas: 1) La ubicación de la playa no era la mejor. Durante el mes de febrero, el hotel en sí bloqueado está bloqueado del sol desde la piscina y la playa de alrededor de 8 am a 11 am y luego de nuevo desde alrededor de las 4 pm a 6 pm. Playa y piscina a la sombra del hotel.
2) Hay muchos niños para lo que quiere ser un hotel de lujo.
3) Asegúrese de usar la señal de la habitación para declarar que quieren privacidad. Limpieza venía cada día mientras estábamos durmiendo a pesar nuestro gritos - por favor no venga ahora.
9,4 Excelente
Ventajas: La ubicación del complejo era perfecta. Muy cerca de las tiendas, supermercados, restaurantes, el ferry a Isla Mujeres. La playa en el complejo era también muy bonita. El complejo en sí también era increíblemente agradable. El personal era amable y muy servicial. No cabe duda de que volvería a este complejo.
Desventajas: Cenamos en el restaurante mexicano en el complejo una noche; que es un bufé en vez de a la carta pidiendo. La cena era muy cara y decía "incluidas bebidas," sin embargo, la selección de bebidas disponible era limitada a opciones baratas que no servían normalmente. También cenamos un poco en la parte posterior y parecía que la comida en el buffet estaba a la intemperie por un tiempo antes de ser servida para comer. En general, yo recomiendo comer fuera del complejo. Tendrás una mejor comida a precios más bajos.
8,0 Excelente
Ventajas: Gran playa aunque hace sombra a partir de las 15:00 El personal es amable. increíble restaurante, Basílic. Las bolsas de té y café en la habitación pagan como si fuesen los artículos. Tienes que pagar para utilizar el gimnasio y el spa, incluso si la habitación en la que me alojé me costó US$500 por noche!
Desventajas:
9,7 Excelente
Ventajas: Está justo en la playa con muchas piscinas y bares para relajarse. El personal es muy profesional y el 90% es bilingüe. Incluso hay una cabaña de deportes acuáticos en el extremo de la playa donde puedes alquilar motos de agua, parasailing, jet ski, etc.
Desventajas: Si vas a ir aquí en temporada baja como nosotros lo hicimos, sin tener en cuenta que en la parte de atrás del hotel (donde todas las piscinas y la playa se encuentran) no da el sol!! Así que oscurece un poco temprano para nuestro gusto. El sol se escondía detrás del gran hotel en como a las 3 pm cada día. Hemos empezado a levantarnos a las 8 de la mañana para aprovechar el día, nos enteramos después de equivocarnos.
10,0 Excelente
Ventajas: La ubicación era genial, a 5 minutos a pie de la zona del Coco Bongo pero todavía tranquilo. El servicio era perfecto, el personal era muy agradable y siempre nos preguntó si necesitábamos algo. La playa del hotel es increíble y muy cómoda para ir a la zona de la piscina. La hbitación era perfecta, limpia y cómoda.
Desventajas: Agua y café en la habitación no deberían tener cargo extra.
10,0 Excelente
Ventajas: El servicio es perfecto
Desventajas:
8,0 Excelente
Ventajas: Buenas piscinas y acceso a la playa
Desventajas: Todo fue un extra, nada incluido, restricciones en comida/bebida afuera.
2,0 Regular
Ventajas: I like the facility
Desventajas: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in
10,0 Excelente
Ventajas: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Desventajas: N / A
10,0 Excelente
Ventajas: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Desventajas: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!
10,0 Excelente
Ventajas: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.
Desventajas:
En la playa, este alojamiento de Cancún se encuentra a quince minutos a pie de Playa Delfines, Ruinas El Rey y Museo Maya de Cancún. Aquaworld está a 2 km de distancia.
Valoración general: 9,1 Excelente
Basado en 8.425 opiniones
Todas
- Todas
- Familias
- Parejas
- Viajeros en solitario
Excelente
10,0
Ventajas: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.
Excelente
10,0
Ventajas: We were very pleased with every aspect our stay at the Iberostar Cancun.
Detalles
Opiniones
Valoración general: 9,1 Excelente
Basado en 8.425 opiniones
Servicio
9,2
Ubicación
9,1
Internet
8,9
Piscina
8,9
Área wellness
8,7
Limpieza
8,5
Ambiente
8,1
Desayuno
7,8
Habitación
7,7
Comida
7,6
Ubicación
8,8
Piscina
8,7
Servicio
8,7
Limpieza
8,5
Desayuno
8,1
Ambiente
7,1
Comida
6,7
Habitación
6,1
Piscina
9,1
Servicio
9,1
Ubicación
8,8
Área wellness
8,5
Limpieza
8,3
Habitación
8,1
Comida
7,0
Servicio
9,2
Playa
9,0
Comida
7,8
Habitación
7,1
10,0 Excelente
Ventajas: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.
Desventajas: No top shelf alcohol choices.
10,0 Excelente
Ventajas: We were very pleased with every aspect our stay at the Iberostar Cancun.
Desventajas:
En la playa, este alojamiento de Cancún se encuentra a quince minutos a pie de Playa Delfines, Ruinas El Rey y Museo Maya de Cancún. Aquaworld está a 2 km de distancia.
En la playa, este hotel de Cancún se encuentra a diez minutos a pie de Aquaworld y Museo Maya de Cancún. Playa Delfines y Ruinas El Rey también están a menos de 3 kilómetros.
Valoración general: 9,1 Excelente
Basado en 5.987 opiniones
Todas
- Todas
- Familias
- Parejas
Muy bueno
7,1
Ventajas: Bonita piscina y bares. Las habitaciones cómodas. Cerca de la playa.
Excelente
9,4
Ventajas: La comida era increíble
Excelente
10,0
Ventajas: La comida era fantástica, así como la ubicación. Servicios en todo el hotel.
Bueno
4,0
Ventajas: En la playa, bebidas gratis.
Excelente
10,0
Ventajas: Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach.
Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights.
Would definitely stay hear again in the future.
Muy bueno
6,5
Excelente
10,0
Ventajas: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.
Excelente
10,0
Ventajas: We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.
Excelente
9,1
Ventajas: The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile.
Muy bueno
7,1
Ventajas: The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.
Excelente
9,6
Ventajas: Great service, best I've ever had
Bueno
4,5
Ventajas: It was ok. Nothing special. It was too expensive for the value. Staffs were helpful.
Excelente
10,0
Ventajas: Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.
Detalles
Opiniones
Valoración general: 9,1 Excelente
Basado en 5.987 opiniones
Servicio
9,0
Comida
8,7
Ubicación
8,7
Piscina
8,7
Instalaciones
8,5
Desayuno
8,4
Ambiente
8,3
Limpieza
8,0
Internet
7,7
Habitación
7,6
Instalaciones
9,1
Servicio
9,0
Ubicación
9,0
Comida
8,7
Desayuno
8,6
Piscina
8,6
Limpieza
7,8
Habitación
7,3
Ubicación
8,9
Piscina
8,8
Servicio
8,6
Comida
7,7
Ambiente
7,3
Habitación
6,8
Comodidad
5,5
7,1 Muy bueno
Ventajas: Bonita piscina y bares. Las habitaciones cómodas. Cerca de la playa.
Desventajas: El personal siempre pide propinas. Las habitaciones no estaban muy limpias. No hay nada que hacer por la noche. No ponen suficiente alcohol en las bebidas. Poca variedad de comida.
9,4 Excelente
Ventajas: La comida era increíble
Desventajas: Compartir vendedor de tiempo son fastidiosos
10,0 Excelente
Ventajas: La comida era fantástica, así como la ubicación. Servicios en todo el hotel.
Desventajas: Las camas no eran muy cómodas
4,0 Bueno
Ventajas: En la playa, bebidas gratis.
Desventajas: El personal era grosero. Las habitaciones y restaurantes era cálido y húmedo.
Servicio de atención al cliente era pobre.
10,0 Excelente
Ventajas: Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach.
Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights.
Would definitely stay hear again in the future.
Desventajas:
6,5 Muy bueno
Ventajas:
Desventajas: The hosted Víctor, he was very agressive whit us abouth the hotel rewards program
10,0 Excelente
Ventajas: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.
Desventajas:
10,0 Excelente
Ventajas: We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.
Desventajas:
9,1 Excelente
Ventajas: The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile.
Desventajas: The food was a disappointment, and the alcohol was not the best. Maybe having more of a variety and top shelf . You could offer an all inclusive upgrade to offer better selections. the all inclusive upgrade would require a different color band and pay extra.
7,1 Muy bueno
Ventajas: The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.
Desventajas: Even though we were in an upgraded room, the new fixtures were already coming off of the walls. Some of the outlets weren't connected to anything. Also, there were millions of ants. They sprayed on our balcony and in the room while we were there. My husband and I were eaten up.
9,6 Excelente
Ventajas: Great service, best I've ever had
Desventajas: I'm in a clinic now with all the typical symptoms of "Mexico", but unless it's from unknown bugs in the room then it's not their fault anyway
4,5 Bueno
Ventajas: It was ok. Nothing special. It was too expensive for the value. Staffs were helpful.
Desventajas: Old resort. Rooms were cold even I took one of the best ocean front room. The Lock didn't work. Door got stuck several times. To me it doesn't worth the money we spent
10,0 Excelente
Ventajas: Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.
Desventajas: I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.
En la playa, este hotel de Cancún se encuentra a diez minutos a pie de Aquaworld y Museo Maya de Cancún. Playa Delfines y Ruinas El Rey también están a menos de 3 kilómetros.
En la playa, este alojamiento de Cancún se encuentra a menos de 2 kilómetros de Centro Comercial Luxury Avenue, Acuario Interactivo de Cancún y Plaza la Isla. Aquaworld y Museo Maya de Cancún también están a menos de 3 kilómetros.
Valoración general: 9,0 Excelente
Basado en 4.022 opiniones
Todas
- Todas
- Familias
- Parejas
Excelente
9,7
Ventajas: ¡Buena comida! Buenos restaurantes! Buenas bebidas! Playa perfecta! ¡La seguridad! ¡Buena ubicación! ¡Perfecto todo incluido, con muchos otros buenos restaurantes fuera del hotel también incluidos! Buenas habitaciones! Buena atención para los clientes!
Bueno
5,4
Ventajas: There is a choice of 3 restaurants in Cancun that can be booked for dinner. They are ok, one of them very good.
Excelente
9,1
Ventajas: Pools
Beach
Service
Beachfront Cabanas
Staff was super polite and helpful
Food was really good
Detalles
Opiniones
Valoración general: 9,0 Excelente
Basado en 4.022 opiniones
Limpieza
9,4
Piscina
9,0
Servicio
8,7
Relación Calidad/Precio
8,6
Instalaciones
8,5
Habitación
8,5
Ubicación
8,4
Desayuno
7,0
Internet
6,3
Bar y bebidas
5,6
Limpieza
9,5
Piscina
8,7
Servicio
8,7
Relación Calidad/Precio
8,6
Habitación
8,5
Instalaciones
8,2
Ubicación
8,1
Bar y bebidas
5,4
Relación Calidad/Precio
8,8
Playa
8,7
Servicio
8,6
Habitación
8,2
Comida
8,2
9,7 Excelente
Ventajas: ¡Buena comida! Buenos restaurantes! Buenas bebidas! Playa perfecta! ¡La seguridad! ¡Buena ubicación! ¡Perfecto todo incluido, con muchos otros buenos restaurantes fuera del hotel también incluidos! Buenas habitaciones! Buena atención para los clientes!
Desventajas: El servicio de habitaciones tiene que ser mejorado! ¡Incluso si solo quieres unas botellas de agua, es probable que esperes más de 45 minutos! Probablemente solo tengan una persona para entregar los pedidos en este enorme hotel. En la primera noche después de llegar, con todos los restaurantes cerrados, pedí algo de comida y pasaron más de 2 horas y 30 minutos para decirme que mi pedido ya se había entregado cuando no fue así. Tuve que hablar con el gerente para comer algo!
5,4 Bueno
Ventajas: There is a choice of 3 restaurants in Cancun that can be booked for dinner. They are ok, one of them very good.
Desventajas: Buffet food is uneatable. Besides the taste, my boyfriend got a food poisoning after the second meal.
9,1 Excelente
Ventajas: Pools
Beach
Service
Beachfront Cabanas
Staff was super polite and helpful
Food was really good
Desventajas: I'm 29, my lady is 27, and we were probably the youngest people at the resort by 20 years. Older folks were nice, but would have liked more of a mix.
En la playa, este alojamiento de Cancún se encuentra a menos de 2 kilómetros de Centro Comercial Luxury Avenue, Acuario Interactivo de Cancún y Plaza la Isla. Aquaworld y Museo Maya de Cancún también están a menos de 3 kilómetros.
Si decides alojarte en Marriott Cancun Resort, te encontrarás en una fantástica zona de Cancún (Zona Hotelera) y estarás a menos de cinco minutos en coche de Aquaworld y Acuario Interactivo de Cancún. Tendrás un centro de negocios, check-in exprés y check-out exprés a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Valoración general: 9,0 Excelente
Basado en 4.001 opiniones
Todas
- Todas
- Familias
- Parejas
Excelente
10,0
Ventajas: Gran vestíbulo y habitaciones. La comida era buena y cara. Los jardines estaban muy bien cuidados. El personal era muy profesional y cortés.
Excelente
9,4
Ventajas: Personal amable, la playa preciosa, amplia piscina y bañera de hidromasaje
Excelente
10,0
Excelente
8,8
Ventajas: Me encanta el ambiente orientado a la familia.
Excelente
8,8
Ventajas: Me gustó todo
Muy bueno
7,0
Ventajas: Cama cómoda. Playa. Desayuno en la piscina.
Excelente
8,0
Ventajas: Location was perfect. Guests were very polite.
Excelente
10,0
Ventajas: Great beach
Lots of beach chairs
Good service
Great beachfront views
Big rooms with big balconies
Excelente
8,6
Ventajas: Loved the location of the hotel right on the water. We were there at the end of September, so it wasn't too crowded. The hotel was absolutely beautiful with great seating if you want to have a nice chat over coffee with your friends, like I did. The rooms were very clean and housekeeping did a great job each day of restoring it back to new. The gym was great - I actually went every single day. Overall everything about this hotel was pretty great, especially for the price. The hotel is close to a bus line in order to access main parts of town, i.e. Market 28 and the nightlife. The Champion restaurant/bar that attaches to the hotel has good food and fun karaoke at night, and wasn't too crowded either.
Excelente
9,1
Ventajas: Staff was friendly and very helpful; good location with bus stop right in front, and of course, right on the beautiful beach; several restaurants in the hotel
Excelente
9,4
Ventajas: The rooms were clean, the facilities were great, and the service was incredible. Everyone we encountered was so nice, attentive, and helpful! There are tons of chairs on the beach and a good number with umbrellas for those who want shade. The staff at the beach bar were always so nice and fast. They will make sure you have everything you need for the whole day. Get the Ceviche -- it's great!
Detalles
Opiniones
Valoración general: 9,0 Excelente
Basado en 4.001 opiniones
Servicio
9,3
Área wellness
9,2
Playa
9,1
Ubicación
9,1
Bar y bebidas
8,9
Habitación
8,5
Desayuno
8,4
Internet
8,4
Comida
7,7
Instalaciones
7,6
Relación Calidad/Precio
5,0
Servicio
9,0
Ubicación
8,9
Limpieza
8,4
Desayuno
8,4
Habitación
8,2
Instalaciones
7,4
Relación Calidad/Precio
4,9
Piscina
9,2
Ubicación
9,2
Servicio
8,9
Playa
8,7
Desayuno
8,5
Limpieza
8,4
Habitación
8,2
Instalaciones
7,5
Ambiente
6,8
Relación Calidad/Precio
4,7
10,0 Excelente
Ventajas: Gran vestíbulo y habitaciones. La comida era buena y cara. Los jardines estaban muy bien cuidados. El personal era muy profesional y cortés.
Desventajas: Nada
9,4 Excelente
Ventajas: Personal amable, la playa preciosa, amplia piscina y bañera de hidromasaje
Desventajas:
10,0 Excelente
Ventajas:
Desventajas: Me encantó. No tengo comentarios negativos.
8,8 Excelente
Ventajas: Me encanta el ambiente orientado a la familia.
Desventajas: El producto de limpieza utilizado tiene un olor demasiado fuerte y la bañera podría estar un poco más limpia, el interruptor de la luz necesita limpieza.
8,8 Excelente
Ventajas: Me gustó todo
Desventajas: No hay cafetera en las habitaciones
7,0 Muy bueno
Ventajas: Cama cómoda. Playa. Desayuno en la piscina.
Desventajas: Se anuncia como todo incluido, pero no lo es. Hay muchas obras en la planta superior
8,0 Excelente
Ventajas: Location was perfect. Guests were very polite.
Desventajas: What little money (pathetic amount) Marriott pays their employees and knowing that the employees are charged for what little food they eat on site. Cleaning staff was great, front desk very helpful. Tour operator was not helpful.
10,0 Excelente
Ventajas: Great beach
Lots of beach chairs
Good service
Great beachfront views
Big rooms with big balconies
Desventajas: Some better restaurant options--more authentic/local
Outside breakfast dining option would have been nice
Had a big balcony but some sun lounging chairs would have been nice
8,6 Excelente
Ventajas: Loved the location of the hotel right on the water. We were there at the end of September, so it wasn't too crowded. The hotel was absolutely beautiful with great seating if you want to have a nice chat over coffee with your friends, like I did. The rooms were very clean and housekeeping did a great job each day of restoring it back to new. The gym was great - I actually went every single day. Overall everything about this hotel was pretty great, especially for the price. The hotel is close to a bus line in order to access main parts of town, i.e. Market 28 and the nightlife. The Champion restaurant/bar that attaches to the hotel has good food and fun karaoke at night, and wasn't too crowded either.
Desventajas: There wasn't a lot of cheap food options nearby the hotel, which made it slightly difficult to stay on a budget (since we weren't all inclusive).
9,1 Excelente
Ventajas: Staff was friendly and very helpful; good location with bus stop right in front, and of course, right on the beautiful beach; several restaurants in the hotel
Desventajas: pool is pretty simple, not huge, (but still very nice)
9,4 Excelente
Ventajas: The rooms were clean, the facilities were great, and the service was incredible. Everyone we encountered was so nice, attentive, and helpful! There are tons of chairs on the beach and a good number with umbrellas for those who want shade. The staff at the beach bar were always so nice and fast. They will make sure you have everything you need for the whole day. Get the Ceviche -- it's great!
Desventajas: Check-in/Check-out were a bit rough. While the staff was still very friendly, both processes were veryyyy slow.
Si decides alojarte en Marriott Cancun Resort, te encontrarás en una fantástica zona de Cancún (Zona Hotelera) y estarás a menos de cinco minutos en coche de Aquaworld y Acuario Interactivo de Cancún. Tendrás un centro de negocios, check-in exprés y check-out exprés a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
En la playa, este hotel de Cancún se encuentra a pocos pasos de Museo Sensorial del Tequila y Acuario Interactivo de Cancún. Plaza la Isla y Aquaworld también están a menos de 3 kilómetros.
Valoración general: 9,0 Excelente
Basado en 3.029 opiniones
Todas
- Todas
- Parejas
- Familias
Excelente
10,0
Ventajas: Magnífica propiedad, deliciosa comida, excelente ubicación. Recomiendo encarecidamente!
Muy bueno
6,0
Ventajas: La comida no era buena, el lugar podría reformarse
Muy bueno
6,2
Ventajas: Se supone que es uno de los mejores hoteles de Cancún, pero es decepcionante.
Muy bueno
7,1
Ventajas: Nice grounds, although it looks likes its getting a little older.
Staff was great, every single one of them
Spa was great.
Excelente
10,0
Ventajas: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet
Excelente
10,0
Ventajas: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.
Excelente
10,0
Ventajas: The perfect hotel - paradise.
Excelente
10,0
Ventajas: The pool is amazing and the swing bar and swim up bar are lovely features.
The location on the beach is stunning and we never tired of the views across the infinity pool.
The spa is very high spec and the therapists good.
We would definitely go back and highly recommend Live Aqua Cancun.
Excelente
9,1
Ventajas: The pools are amazing, the grounds well kept and the staff are all friendly.
Bueno
5,4
Ventajas: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Detalles
Opiniones
Valoración general: 9,0 Excelente
Basado en 3.029 opiniones
Playa
9,4
Desayuno
9,2
Servicio
9,0
Ubicación
8,9
Piscina
8,9
Internet
8,8
Área wellness
8,7
Ambiente
8,5
Habitación
8,5
Relación Calidad/Precio
8,3
Comida
8,2
Playa
9,5
Servicio
9,4
Ubicación
9,1
Área wellness
8,8
Relación Calidad/Precio
8,4
Habitación
8,1
Playa
9,5
Servicio
9,3
Piscina
9,2
Ubicación
9,1
Limpieza
8,9
Relación Calidad/Precio
8,3
Ambiente
8,2
Habitación
8,1
Instalaciones
7,2
10,0 Excelente
Ventajas: Magnífica propiedad, deliciosa comida, excelente ubicación. Recomiendo encarecidamente!
Desventajas: Personal es agresivo a vender otros productos
6,0 Muy bueno
Ventajas: La comida no era buena, el lugar podría reformarse
Desventajas:
6,2 Muy bueno
Ventajas: Se supone que es uno de los mejores hoteles de Cancún, pero es decepcionante.
Desventajas:
7,1 Muy bueno
Ventajas: Nice grounds, although it looks likes its getting a little older.
Staff was great, every single one of them
Spa was great.
Desventajas: The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel.
Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.
10,0 Excelente
Ventajas: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet
Desventajas: that I couldn't stay longer
10,0 Excelente
Ventajas: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.
Desventajas: This visit it wasn't too crowded but I've been there in the past where you have to stalk out your place at the pool. We went because we love the place and got a great deal through Kayak I couldn't afford it at regular price. I would love to get notification that Live Aqua wasn't crowded and had a deal going on - I'd be there again in a minute.
10,0 Excelente
Ventajas: The perfect hotel - paradise.
Desventajas: Hotel guests start "reserving" lounge chairs by the pool around 7am by leaving towels there; then they don't come back til much later. This is to be expected I guess, not an issue with the hotel itself. Just good to be aware of before you go.
10,0 Excelente
Ventajas: The pool is amazing and the swing bar and swim up bar are lovely features.
The location on the beach is stunning and we never tired of the views across the infinity pool.
The spa is very high spec and the therapists good.
We would definitely go back and highly recommend Live Aqua Cancun.
Desventajas: The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel.
The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.
9,1 Excelente
Ventajas: The pools are amazing, the grounds well kept and the staff are all friendly.
Desventajas: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.
5,4 Bueno
Ventajas: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Desventajas: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
En la playa, este hotel de Cancún se encuentra a pocos pasos de Museo Sensorial del Tequila y Acuario Interactivo de Cancún. Plaza la Isla y Aquaworld también están a menos de 3 kilómetros.
Disfrute de la escapada perfecta en The Westin Lagunamar Ocean Resort Villas & Spa, Cancun. Con una hermosa ubicación junto al resplandeciente mar Caribe, nuestro resort familiar cuenta con infinitas comodidades diseñadas para hacer que su estancia sea excepcional. Instálese en su villa hogareña, que ofrece una cocina completamente equipada y un balcón con vista al mar; después, prepárese para explorar nuestro resort. Nade en nuestra piscina sin bordes, pase el día en nuestra playa de arenas blancas, disfrute de nuestro spa o juegue un partido de minigolf. Satisfaga sus antojos en nuestros restaurantes o, simplemente, relájese en la playa o junto a la piscina y permítanos llevarle su pedido. Si visita nuestro resort por un evento de negocios o una boda, le encantarán nuestros servicios de nivel internacional, los espacios en el interior y al aire libre y el servicio de banquetes personalizado. Descubra atracciones históricas y populares a poca distancia, como Tulum y Chichén Itzá, o los parques acuáticos. Ya sea que viaje por trabajo o por placer, esperamos darle la bienvenida pronto a nuestro resort frente al mar en Cancún, México.
Valoración general: 9,0 Excelente
Basado en 2.566 opiniones
Todas
- Todas
- Familias
- Parejas
Bueno
5,4
Ventajas: El mar y la piscina son agradables
Muy bueno
6,8
Ventajas: Cerca de un centro comercial. Se puede ir andando al centro comercial turístico
Excelente
8,0
Ventajas: Habitación impresionante y piscinas. La playa es la mejor
Excelente
10,0
Ventajas: El mismo personal año tras año. Muy amables, y tiene una preciosa playa y piscina! La ubicación es estupenda y me encanta tener lavadora y secadora en la habitación. Ya hemos reservado nuestra vuelta!
Excelente
10,0
Ventajas: Alicia nuestra conserje, era excelente
Excelente
10,0
Ventajas: Every room is clean I like size of the bedrooms nice view the pool area
Excelente
10,0
Ventajas: Liked/Loved:
-Friendly Staff. Always willing to help. Always a friendly hello and smile. Sure, on occasion, there was a communication gap because I was in a foreign country and did not speak the local language. The staff was more than patient with me. Thank you!
-Accommodation: Awesome! we stayed in the single studio with the kitchenette. Just perfect to eat in if needed (Grills on site). Downtown was "Mega", Walmart, Costco, etc to get groceries. Just south was a grocery store called Soriana in Kulkukan Mall. Great restaurants within walking distance. Great food within the resort. You can find everything you are looking for within walking distance of the resort. La Isla shopping right across the street. Bus stops right in front of the resort. Everyone says to ask for the higher levels. We stayed on the second floor and took the stairs...nice to not have to wait for elevators.
-Resort: Activities for all ages. You find your people...playing volleyball, kids club, sports lounge, by the pool, or down on the beach.
-International: We met people from all over the word staying at this resort (Russia, England, Paraguay, Spain, Qatar, Canada, USA)
Excelente
10,0
Ventajas: An amazing resort to relax and enjoy the beach, swim in the sea or the many swimming pools.
Detalles
Opiniones
Valoración general: 9,0 Excelente
Basado en 2.566 opiniones
Ubicación
9,5
Playa
9,3
Piscina
9,2
Internet
9,1
Área wellness
8,9
Instalaciones
8,6
Habitación
8,6
Servicio
8,4
Ambiente
8,2
Desayuno
6,4
Comida
5,4
Relación Calidad/Precio
5,2
Piscina
9,4
Ubicación
9,2
Servicio
8,5
Instalaciones
8,5
Limpieza
8,0
Habitación
7,9
Comida
5,4
Ubicación
9,4
Servicio
8,7
Habitación
8,4
Limpieza
8,2
Comodidad
7,3
5,4 Bueno
Ventajas: El mar y la piscina son agradables
Desventajas: Pobre comunicación
Un montón de promesas vacías
Cama-sofá incómoda. Mi hija tuvo que dormir en el piso
Vista de una palmera y no de la playa
No me ayudaron al tratar de extender mi estancia
6,8 Muy bueno
Ventajas: Cerca de un centro comercial. Se puede ir andando al centro comercial turístico
Desventajas: La comida está bien, pero se tarda demasiado tiempo y a veces se tarda más de 40 minutos de espera después de haber pedido.
8,0 Excelente
Ventajas: Habitación impresionante y piscinas. La playa es la mejor
Desventajas: No es suficiente la autenticidad
10,0 Excelente
Ventajas: El mismo personal año tras año. Muy amables, y tiene una preciosa playa y piscina! La ubicación es estupenda y me encanta tener lavadora y secadora en la habitación. Ya hemos reservado nuestra vuelta!
Desventajas: Me encantó todo!
10,0 Excelente
Ventajas: Alicia nuestra conserje, era excelente
Desventajas: No reservéis con getaroom.com. Son una gran estafa.
10,0 Excelente
Ventajas: Every room is clean I like size of the bedrooms nice view the pool area
Desventajas: Two different main entrance having to walk a lot layout of the hotel
10,0 Excelente
Ventajas: Liked/Loved:
-Friendly Staff. Always willing to help. Always a friendly hello and smile. Sure, on occasion, there was a communication gap because I was in a foreign country and did not speak the local language. The staff was more than patient with me. Thank you!
-Accommodation: Awesome! we stayed in the single studio with the kitchenette. Just perfect to eat in if needed (Grills on site). Downtown was "Mega", Walmart, Costco, etc to get groceries. Just south was a grocery store called Soriana in Kulkukan Mall. Great restaurants within walking distance. Great food within the resort. You can find everything you are looking for within walking distance of the resort. La Isla shopping right across the street. Bus stops right in front of the resort. Everyone says to ask for the higher levels. We stayed on the second floor and took the stairs...nice to not have to wait for elevators.
-Resort: Activities for all ages. You find your people...playing volleyball, kids club, sports lounge, by the pool, or down on the beach.
-International: We met people from all over the word staying at this resort (Russia, England, Paraguay, Spain, Qatar, Canada, USA)
Desventajas: Disliked:
It's Cancun! What is there not to like _______ ? (if you fill in the blank, don't go). Okay, I did not like the ugly drunk Americans.
10,0 Excelente
Ventajas: An amazing resort to relax and enjoy the beach, swim in the sea or the many swimming pools.
Desventajas:
Disfrute de la escapada perfecta en The Westin Lagunamar Ocean Resort Villas & Spa, Cancun. Con una hermosa ubicación junto al resplandeciente mar Caribe, nuestro resort familiar cuenta con infinitas comodidades diseñadas para hacer que su estancia sea excepcional. Instálese en su villa hogareña, que ofrece una cocina completamente equipada y un balcón con vista al mar; después, prepárese para explorar nuestro resort. Nade en nuestra piscina sin bordes, pase el día en nuestra playa de arenas blancas, disfrute de nuestro spa o juegue un partido de minigolf. Satisfaga sus antojos en nuestros restaurantes o, simplemente, relájese en la playa o junto a la piscina y permítanos llevarle su pedido. Si visita nuestro resort por un evento de negocios o una boda, le encantarán nuestros servicios de nivel internacional, los espacios en el interior y al aire libre y el servicio de banquetes personalizado. Descubra atracciones históricas y populares a poca distancia, como Tulum y Chichén Itzá, o los parques acuáticos. Ya sea que viaje por trabajo o por placer, esperamos darle la bienvenida pronto a nuestro resort frente al mar en Cancún, México.
Disfrute del lujo atemporal en el JW Marriott Cancun Resort & Spa. Con una gran selección de comodidades exclusivas entre las que elegir, nuestro hotel también ofrece fácil acceso a algunos de los destinos más visitados del área, incluyendo el centro de convenciones internacional de Cancún, las ruinas mayas e Isla Mujeres. Ubicado en la zona hotelera, nuestro hotel también está cerca del centro comercial La Isla además de varios restaurantes y vida nocturna. El Aeropuerto Internacional de Cancún (CUN) queda a sólo 11 kilómetros de nuestras instalaciones. Después de un día activo en la playa o en el centro de la ciudad, relájese en su espaciosa habitación, equipada con lujosa ropa de cama y balcón privado con inspiradoras vistas al mar. ¿Viajando con familia o amigos? Elija una de nuestras exclusivas suites para espacio adicional. Por la mañana, disfrute de nuestro delicioso desayuno bufé, que ofrece una impresionante selección de opciones tentadoras. Para el almuerzo y la cena, tenemos varios restaurantes en la propiedad—por ejemplo, el Sedona Grill que ofrece auténtica comida mexicana; Gustino Italian Grill, conocido por sus platos mediterráneos; y Mikado Japanese Teppan Yaki, famoso por su sushi y sus platos hibachi. Además de nuestros restaurantes, nuestro resort en Cancún, México cuenta con una hermosa piscina de borde infinito, un gimnasio ultramoderno y nuestro spa de inspiración maya, que ofrece una gran variedad de tratamientos terapéuticos, canchas de tenis, una sala de vapor y una impresionante vista al mar. ¿Desea celebrar un banquete corporativo, una boda, un bautizo o una fiesta de graduación? Reserve uno de nuestros ocho elegantes espacios con equipo audiovisual, servicio de catering experto y planificadores de eventos. O pregunte sobre nuestros hermosos jardines y otros sitios al aire libre. La próxima vez que visite México, deléitese con el mayor de los lujos en el JW Marriott Cancun Resort & Spa.
Valoración general: 9,0 Excelente
Basado en 1.915 opiniones
Todas
- Todas
- Familias
- Parejas
Excelente
10,0
Ventajas: Todo era genial.
El personal era fantástico.
Comida increíble.
Servicio impresionante
Regular
2,8
Excelente
10,0
Ventajas: El servicio era muy bueno
Excelente
8,0
Ventajas: Ambiente, un personal amable y una ubicación estupenda.
Muy bueno
6,8
Ventajas: La vista y el tamaño de la habitación era muy bonita.
Excelente
10,0
Ventajas: I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.
Detalles
Opiniones
Valoración general: 9,0 Excelente
Basado en 1.915 opiniones
Piscina
9,2
Área wellness
9,1
Ubicación
9,0
Servicio
8,9
Bar y bebidas
8,7
Habitación
8,6
Internet
8,5
Desayuno
8,4
Instalaciones
7,9
Relación Calidad/Precio
5,9
Piscina
9,0
Ubicación
8,9
Servicio
8,8
Habitación
8,1
Instalaciones
7,7
Relación Calidad/Precio
6,3
Servicio
9,1
Ubicación
8,6
Limpieza
8,1
Habitación
7,9
Instalaciones
7,5
10,0 Excelente
Ventajas: Todo era genial.
El personal era fantástico.
Comida increíble.
Servicio impresionante
Desventajas: Piscina y la entrada a la playa huele como alfombra húmeda.
2,8 Regular
Ventajas:
Desventajas: Me discriminaron
10,0 Excelente
Ventajas: El servicio era muy bueno
Desventajas:
8,0 Excelente
Ventajas: Ambiente, un personal amable y una ubicación estupenda.
Desventajas: Ninguno
6,8 Muy bueno
Ventajas: La vista y el tamaño de la habitación era muy bonita.
Desventajas: El servicio. También algunas políticas que no compartieron conmigo, que se convirtió en un problema. No sentimos la cálida bienvenida y la calidad de servicio que nos sentimos como en otros sitios en los que nos hemos alojado en esa zona. En general me decepcionó.
10,0 Excelente
Ventajas: I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.
Desventajas:
Disfrute del lujo atemporal en el JW Marriott Cancun Resort & Spa. Con una gran selección de comodidades exclusivas entre las que elegir, nuestro hotel también ofrece fácil acceso a algunos de los destinos más visitados del área, incluyendo el centro de convenciones internacional de Cancún, las ruinas mayas e Isla Mujeres. Ubicado en la zona hotelera, nuestro hotel también está cerca del centro comercial La Isla además de varios restaurantes y vida nocturna. El Aeropuerto Internacional de Cancún (CUN) queda a sólo 11 kilómetros de nuestras instalaciones. Después de un día activo en la playa o en el centro de la ciudad, relájese en su espaciosa habitación, equipada con lujosa ropa de cama y balcón privado con inspiradoras vistas al mar. ¿Viajando con familia o amigos? Elija una de nuestras exclusivas suites para espacio adicional. Por la mañana, disfrute de nuestro delicioso desayuno bufé, que ofrece una impresionante selección de opciones tentadoras. Para el almuerzo y la cena, tenemos varios restaurantes en la propiedad—por ejemplo, el Sedona Grill que ofrece auténtica comida mexicana; Gustino Italian Grill, conocido por sus platos mediterráneos; y Mikado Japanese Teppan Yaki, famoso por su sushi y sus platos hibachi. Además de nuestros restaurantes, nuestro resort en Cancún, México cuenta con una hermosa piscina de borde infinito, un gimnasio ultramoderno y nuestro spa de inspiración maya, que ofrece una gran variedad de tratamientos terapéuticos, canchas de tenis, una sala de vapor y una impresionante vista al mar. ¿Desea celebrar un banquete corporativo, una boda, un bautizo o una fiesta de graduación? Reserve uno de nuestros ocho elegantes espacios con equipo audiovisual, servicio de catering experto y planificadores de eventos. O pregunte sobre nuestros hermosos jardines y otros sitios al aire libre. La próxima vez que visite México, deléitese con el mayor de los lujos en el JW Marriott Cancun Resort & Spa.
InterContinental Presidente Cancun Resort está en una fantástica zona de Cancún (Zona Hotelera), a solo 15 minutos a pie de Playa Caracol y Centro de Convenciones de Cancún. Tendrás un centro de negocios, periódicos gratuitos en el vestíbulo y tintorería o lavandería a tu disposición.
Valoración general: 9,0 Excelente
Basado en 1.490 opiniones
Todas
- Todas
- Familias
- Parejas
Excelente
8,2
Ventajas: Nada para que remarcar en este hotel frente al mar. Son competentes, tienen todos los servicios. Pero fríos, sin alma.
Excelente
10,0
Ventajas: hotel bien mantenido.
Las habitaciones con vistas al océano son geniales
La piscina es realmente satisfactoria.
La playa está limpia
El personal es realmente genial
Excelente
9,0
Ventajas: The staff was very helpful, even though I had problems expressing what I wanted.
Excelente
9,6
Ventajas: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable.
Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room.
The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors.
It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.
Excelente
10,0
Ventajas: The friendly staff and comfort of resort. Felt completely rested and relaxed. Javier pool/beach concierge was very helpful and make sure the beach is clean and safe. Humberto hotel concierge very friendly helpful and does not try to talk you into stuff you don’t want to do. Gladys is the most friendly beach club server and the others are good too. I will return there again and again.
Excelente
10,0
Ventajas: TODO EXCELENTE. EL HOTEL, LA PLAYA, EL CUARTO, EL SERVICIO DE TODO EL PERSONAL
TOTALMENTE RECOMENDABLE
Regular
2,0
Ventajas: The room was charged and I was never able to check in had to look for another last minute hotel
Muy bueno
7,4
Bueno
5,1
Ventajas: The beach front
Detalles
Opiniones
Valoración general: 9,0 Excelente
Basado en 1.490 opiniones
Playa
9,4
Ubicación
8,9
Servicio
8,6
Desayuno
7,7
Habitación
7,2
Comodidad
6,4
Internet
6,3
Relación Calidad/Precio
4,9
Playa
9,4
Ubicación
8,9
Servicio
8,8
Piscina
8,3
Instalaciones
7,9
Desayuno
7,8
Habitación
6,5
Comodidad
6,1
Relación Calidad/Precio
5,1
Playa
9,2
Servicio
8,8
Ubicación
8,6
Desayuno
8,1
Limpieza
7,9
Instalaciones
7,2
Habitación
7,0
Ambiente
6,5
Comodidad
6,2
Relación Calidad/Precio
5,2
8,2 Excelente
Ventajas: Nada para que remarcar en este hotel frente al mar. Son competentes, tienen todos los servicios. Pero fríos, sin alma.
Desventajas:
10,0 Excelente
Ventajas: hotel bien mantenido.
Las habitaciones con vistas al océano son geniales
La piscina es realmente satisfactoria.
La playa está limpia
El personal es realmente genial
Desventajas: No hay servicio de transporte del aeropuerto, fue una decepción.
Pero creo que muy pocos hoteles ofrecen dicho servicio en Cancún. Sería muy agradable que lo tuviesen aunque fuese con un coste...
9,0 Excelente
Ventajas: The staff was very helpful, even though I had problems expressing what I wanted.
Desventajas: Must have been a leak in the shower above my floor, because the ceiling caved in on the last day there...
9,6 Excelente
Ventajas: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable.
Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room.
The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors.
It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.
Desventajas:
10,0 Excelente
Ventajas: The friendly staff and comfort of resort. Felt completely rested and relaxed. Javier pool/beach concierge was very helpful and make sure the beach is clean and safe. Humberto hotel concierge very friendly helpful and does not try to talk you into stuff you don’t want to do. Gladys is the most friendly beach club server and the others are good too. I will return there again and again.
Desventajas: The birds who fly in in the morning to steal my breakfast at the morning buffet.
10,0 Excelente
Ventajas: TODO EXCELENTE. EL HOTEL, LA PLAYA, EL CUARTO, EL SERVICIO DE TODO EL PERSONAL
TOTALMENTE RECOMENDABLE
Desventajas: TODO ME GUSTO
2,0 Regular
Ventajas: The room was charged and I was never able to check in had to look for another last minute hotel
Desventajas:
7,4 Muy bueno
Ventajas:
Desventajas: Security would randomly ask you what your room number was as If you couldnt be staying there, as If we were intruders, they only kept asking us as if we were lying; honestly I felt like it was because we were black. And because of that I would never stay there again. The food wasnt that good as well.
5,1 Bueno
Ventajas: The beach front
Desventajas: The good was terrible. They gave me the wrong room. They tried to fix it but wasn't what I paid for. I will not ever stay there again. And I will make sure to tell my friends as well about the experience. I paid a lot for a room that was overlooking a few buildings and a small sliver of ocean. Not what I paid for!!
InterContinental Presidente Cancun Resort está en una fantástica zona de Cancún (Zona Hotelera), a solo 15 minutos a pie de Playa Caracol y Centro de Convenciones de Cancún. Tendrás un centro de negocios, periódicos gratuitos en el vestíbulo y tintorería o lavandería a tu disposición.
The Royal Islander - An All Suites Resort está en una fantástica zona de Cancún (Zona Hotelera), a solo 15 minutos a pie de Playa Delfines y Museo Maya de Cancún. Tendrás un centro de negocios, check-in exprés y check-out exprés a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Valoración general: 8,8 Excelente
Basado en 2.462 opiniones
Todas
- Todas
- Familias
- Parejas
Excelente
8,0
Ventajas: Almuerzo y comida en el hotel bastante buenos
Excelente
10,0
Ventajas: Todo, desde el momento en que entras en las habitaciones, la vista, no puedo esperar a volver
Excelente
8,0
Ventajas: Limpieza
Muy bueno
6,0
Ventajas: Cerca de la playa, bonita piscina
Regular
2,2
Ventajas: Honestly there's nothing I didn't like
Excelente
9,4
Ventajas: I really enjoy the Yoga and Zumba classes in the morning. Our room got upgraded to an ocean front. It was very very nice . Services are excellent ! You can take the hotel shuttle to other Royal hotels. There is a shopping mall a few minutes walk from Royal Sands you can shop for brand names merchandise, souvenirs and also a supermarket.
We will stay again next time.
The only problem is the hotel sit way in the back of the main road and if you are arriving in your own car you might miss the entrance.
Excelente
10,0
Ventajas: THe resort views from our room were awesome. The beach was great and close and the pools over looking the beach was great.
Detalles
Opiniones
Valoración general: 8,8 Excelente
Basado en 2.462 opiniones
Piscina
9,3
Playa
9,1
Limpieza
8,7
Habitación
8,7
Ubicación
8,6
Internet
8,5
Comodidad
8,2
Servicio
8,2
Desayuno
7,9
Instalaciones
7,8
Relación Calidad/Precio
7,4
Área wellness
5,5
Playa
9,2
Ubicación
8,8
Comodidad
8,5
Habitación
8,5
Servicio
8,4
Limpieza
8,3
Instalaciones
7,9
Servicio
8,4
Habitación
8,3
Relación Calidad/Precio
7,8
8,0 Excelente
Ventajas: Almuerzo y comida en el hotel bastante buenos
Desventajas: Hay un montón de gente mayor y el buffet de desayuno era una porquería
10,0 Excelente
Ventajas: Todo, desde el momento en que entras en las habitaciones, la vista, no puedo esperar a volver
Desventajas: No lo puedo explicar aquí, un lugar impresionante
8,0 Excelente
Ventajas: Limpieza
Desventajas: Instalaciones antiguas
6,0 Muy bueno
Ventajas: Cerca de la playa, bonita piscina
Desventajas: Olor extraño en el vestíbulo principal, el hotel está anticuado
2,2 Regular
Ventajas: Honestly there's nothing I didn't like
Desventajas: I've never been so humiliated in my life and in front of my kids. It was always something with these people. I've been coming here before but lately the workers are rude and when you ask them something hey make it look like your bothering them. Check out is now at 10 which our luggage got kicked out the room, while we were having breakfast. Our luggage a was left outside our room. The people at the front desk were always in a bad mood. The only day we truly enjoyed was the 1st day when everyone was really nice. And the maid that clean our bedroom kept harrising us for tip. We left her 20$ usd and she had the odacity to look at me like I was cheap.
9,4 Excelente
Ventajas: I really enjoy the Yoga and Zumba classes in the morning. Our room got upgraded to an ocean front. It was very very nice . Services are excellent ! You can take the hotel shuttle to other Royal hotels. There is a shopping mall a few minutes walk from Royal Sands you can shop for brand names merchandise, souvenirs and also a supermarket.
We will stay again next time.
The only problem is the hotel sit way in the back of the main road and if you are arriving in your own car you might miss the entrance.
Desventajas:
10,0 Excelente
Ventajas: THe resort views from our room were awesome. The beach was great and close and the pools over looking the beach was great.
Desventajas: The only thing I didn’t like was just slow check in. I guess it’s just typical for Mexico I have noticed.
The Royal Islander - An All Suites Resort está en una fantástica zona de Cancún (Zona Hotelera), a solo 15 minutos a pie de Playa Delfines y Museo Maya de Cancún. Tendrás un centro de negocios, check-in exprés y check-out exprés a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Este alojamiento está en una fantástica zona de Cancún (Zona Hotelera), a solo diez minutos a pie de Playa Delfines y Museo Maya de Cancún. Tendrás conexión a Internet por cable gratis, tintorería o lavandería y un servicio de recepción las 24 horas a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Valoración general: 8,7 Excelente
Basado en 4.368 opiniones
Todas
- Todas
- Familias
Bueno
5,7
Ventajas: Todo el personal era agradable.
Bueno
4,2
Excelente
8,0
Ventajas: Internet free, barra de seguridad en los baños, más información interna de los servicios del hotel, sería conveniente que tuvieran servicio de transporte desde y hacia el aeropuerto.
Excelente
8,2
Ventajas: the ocean view from the room was beautiful .
Bueno
5,7
Ventajas: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side
Excelente
10,0
Ventajas: La comida y la atención del personal en general es muy buena, mucho mejor que en otros hoteles de Cancún y la Riviera Maya
Excelente
9,4
Ventajas: Beautiful place and great services!
Muy bueno
7,7
Ventajas: We like the food....it was amazing!!! Lots to chose from.
Detalles
Opiniones
Valoración general: 8,7 Excelente
Basado en 4.368 opiniones
Servicio
8,5
Ubicación
8,5
Desayuno
7,7
Instalaciones
6,4
Habitación
6,3
Limpieza
6,0
Bar y bebidas
5,8
Internet
5,6
Comodidad
4,5
Servicio
8,4
Ubicación
8,1
Piscina
7,5
Comida
6,8
Instalaciones
6,0
Habitación
5,9
Limpieza
5,8
Bar y bebidas
5,1
Comodidad
4,1
5,7 Bueno
Ventajas: Todo el personal era agradable.
Desventajas: La comida. Nada de sabor.
Los ascensores cuidado rompiendo.
El establecimiento necesita actualizado.
4,2 Bueno
Ventajas:
Desventajas: Algo tan indispensable como tener aire acondicionado y no nos dieron más opciones que ofrecernos un ventilador por lo que se pagó creo que fue un insulto lo que ofrecieron para solucionar el problema.
8,0 Excelente
Ventajas: Internet free, barra de seguridad en los baños, más información interna de los servicios del hotel, sería conveniente que tuvieran servicio de transporte desde y hacia el aeropuerto.
Desventajas: La falta del Internet
8,2 Excelente
Ventajas: the ocean view from the room was beautiful .
Desventajas: last 10 years I went to Cancun every year and Parnassus was the only resort that did not have mini refrigerator with drinks on it. We drink a lot of water during the night and early morning and it made our stay uncomfortable.
5,7 Bueno
Ventajas: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side
Desventajas: Food was average at best
Bars were open sporadically
When it rained it was like walking through a rainforest--only problem was I was indoors!
10,0 Excelente
Ventajas: La comida y la atención del personal en general es muy buena, mucho mejor que en otros hoteles de Cancún y la Riviera Maya
Desventajas: Colocar aire acondicionado en los elevadores ya que se siente mucho calor en el interior y más aún con la cantidad de gente que lo utiliza
9,4 Excelente
Ventajas: Beautiful place and great services!
Desventajas: The only bad thing is that we waited almost 3 hours to get our room ready.
7,7 Muy bueno
Ventajas: We like the food....it was amazing!!! Lots to chose from.
Desventajas: We didn't like the fact after getting there on time for check in (check in is at 3pm) they told us, our "room" wasn't ready, until 4pm!!!!....woow really...after many times checking to see if our room was ready, finally 40 mins later they gave it to us...now check out, same line for check in/check out....people were getting impatient. we only needed our check out pass (we turn in keys early am, to avoid line) but still end up waiting in line!!!...
Este alojamiento está en una fantástica zona de Cancún (Zona Hotelera), a solo diez minutos a pie de Playa Delfines y Museo Maya de Cancún. Tendrás conexión a Internet por cable gratis, tintorería o lavandería y un servicio de recepción las 24 horas a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Este alojamiento se encuentra junto a la playa, en Zona Hotelera, a quince minutos a pie de Playa Chac Mool y Playa Fórum. Plaza la Isla y Acuario Interactivo de Cancún también están a menos de 2 kilómetros.
Valoración general: 8,6 Excelente
Basado en 4.806 opiniones
Todas
- Todas
- Familias
- Parejas
Excelente
10,0
Ventajas: Me encantó el personal de entretenimiento
El director, Ubaldo, encarago de comida y bebidas era increíble!
Complejo de super limpio
Las duchas de hidromasaje son lo mejor!
Bueno
5,3
Ventajas: Ubicación y algunos servicios.
Muy bueno
6,8
Ventajas: + Property:
Nice landscaping, beautiful beach front, excellent "adult only" pool.
Overall it was nicely maintained.
Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean.
+ Staff:
Bartenders & wait staff at the adult pool and rooftop bar were awesome.
Waiters at all of the restaurants were good.
Cleaning/maid staff were excellent and kept our room looking spectacular everyday.
The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had.
+ Food:
Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
Excelente
8,5
Ventajas: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Muy bueno
7,7
Ventajas: Comida, instalaciones, comodidad
Detalles
Opiniones
Valoración general: 8,6 Excelente
Basado en 4.806 opiniones
Ubicación
9,1
Limpieza
8,9
Habitación
8,0
Servicio
8,0
Desayuno
7,7
Área wellness
6,0
Internet
5,8
Ubicación
9,3
Limpieza
9,0
Piscina
7,8
Habitación
7,4
Servicio
7,2
Comida
6,1
Limpieza
9,1
Ubicación
8,8
Habitación
8,5
Servicio
8,4
Desayuno
7,7
Relación Calidad/Precio
7,6
10,0 Excelente
Ventajas: Me encantó el personal de entretenimiento
El director, Ubaldo, encarago de comida y bebidas era increíble!
Complejo de super limpio
Las duchas de hidromasaje son lo mejor!
Desventajas:
5,3 Bueno
Ventajas: Ubicación y algunos servicios.
Desventajas: La habitación no es muy cómoda. Cuarto de baño pequeño, la televisión no funcionaba siempre y la ducha no era muy buena. El hotel no está mal, pero esperaba mucho más por el precio.
6,8 Muy bueno
Ventajas: + Property:
Nice landscaping, beautiful beach front, excellent "adult only" pool.
Overall it was nicely maintained.
Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean.
+ Staff:
Bartenders & wait staff at the adult pool and rooftop bar were awesome.
Waiters at all of the restaurants were good.
Cleaning/maid staff were excellent and kept our room looking spectacular everyday.
The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had.
+ Food:
Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
Desventajas: - Property:
**BEWARE** when booking that this resort goes by "building type" and not "room type."
I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD.
After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket.
Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday.
There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross.
And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM.
- Staff:
They always seemed to be trying to sell you on something.
Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall.
Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to.
- Food:
Quality was "OK". There was nothing I would go back for.
8,5 Excelente
Ventajas: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Desventajas: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key.
Check out was good. Thank goodness it was a different person.
Not really any activities at night though.
7,7 Muy bueno
Ventajas: Comida, instalaciones, comodidad
Desventajas: Calidad del alcohol los tragos no eran buenos
Este alojamiento se encuentra junto a la playa, en Zona Hotelera, a quince minutos a pie de Playa Chac Mool y Playa Fórum. Plaza la Isla y Acuario Interactivo de Cancún también están a menos de 2 kilómetros.
Este alojamiento para familias de Cancún se encuentra en la zona de Zona Hotelera, a cinco minutos a pie de Playa Ballenas y Aquaworld. Playa Delfines y Museo Maya de Cancún también están a menos de 3 kilómetros.
Valoración general: 8,6 Excelente
Basado en 4.223 opiniones
Todas
- Todas
- Familias
- Parejas
Muy bueno
6,2
Ventajas: Hospitalidad
Muy bueno
6,0
Ventajas: Alojamiento, cosas que hacer cerca, cenas, tranquilidad, un montón de playa y sillas.
Bueno
4,8
Ventajas: Few staff members were very nice
Excelente
9,3
Ventajas: EXCELLENT FOOD, DRINKS AND SERVICE (IN ROYAL SERVICE)
Excelente
10,0
Ventajas: Service and food was amazing!
Excelente
9,4
Ventajas: Gorgeous location & excellent vacation all-around! I would def recommend this hotel!!! Our family of 6 + a baby was hands-down pampered and spoiled by the staff! Shout out to David at Coco’s for making our stay incredible!
Excelente
8,5
Ventajas: No jet skis making noise and pollution.
Bueno
4,8
Ventajas: The beach was ok
Excelente
10,0
Ventajas: Even with the hotel at full capacity, I received the very best service.
Excelente
8,0
Ventajas: This was a wonderful all inclusive resort with beautiful beachfront property! We enjoyed our stay although rooms are a little small and slightly dated. Need a few more beach chairs as well. Overall, a spot we will return to!
Detalles
Opiniones
Valoración general: 8,6 Excelente
Basado en 4.223 opiniones
Ubicación
8,5
Servicio
7,9
Desayuno
7,8
Comida
7,0
Internet
7,0
Habitación
6,1
Ubicación
8,2
Instalaciones
7,8
Servicio
7,0
Ambiente
6,3
Comida
6,2
Habitación
4,5
Comodidad
4,0
Ubicación
8,3
Servicio
7,4
Comida
6,9
Habitación
5,4
6,2 Muy bueno
Ventajas: Hospitalidad
Desventajas: Muchos niños no que gran comida
6,0 Muy bueno
Ventajas: Alojamiento, cosas que hacer cerca, cenas, tranquilidad, un montón de playa y sillas.
Desventajas: Buffets y acceso general a la comida, el registro en que tuvimos que regatear durante más de una hora para obtener lo que se prometió a nosotros en la reserva, el conserje envió una reserva de catamarán para nosotros, los alojamientos fueron anticuados y sólo está bien.
4,8 Bueno
Ventajas: Few staff members were very nice
Desventajas: I stayed in this hotel few years ago and it was amazing, food, service, rooms, etc. but now it has become a very cheap hotel even the price is very high.
The food might look nice and good but it absolutely horrible. If you are used to have good stuff, beware.
Time share staff is a nightmare! I know they want to make business but they are crossing the line. Thia time they tricked my parents saying that some lady would nicely take them to their room when they arrived, no she took them to this desk where she spent one hour trying to convince them about time ahare,,, really???
We never complain but this time at check out we explained what we didnt like (food, time share, etc) and this staff member just said "oh, sorry. I will write that down" yeah right!!
Also beware: there are 5 different pyramids and the pics that they have online it's only from the renovated rooms. Of course not all of them are renovated and we got stucked in this totally '80's room. Clean but decor is not what thw showed in the website.
We pickes this hotel since my parents have been there at least 7 times, we regret to inform that this is the last time! So so so dissapointing.
It all depends on what you are used to, that's all.
9,3 Excelente
Ventajas: EXCELLENT FOOD, DRINKS AND SERVICE (IN ROYAL SERVICE)
Desventajas: IF YOU DONT PAY FOR ROYAL SERVICE IS JUST ANOTHER AVERAGE ALL INCLUSIVE.
THEY TOOK A LONG TIME TO CLEAN THE ROOM (ALWAYS AFETER 4 PM)
10,0 Excelente
Ventajas: Service and food was amazing!
Desventajas: Maybe the check in time can be shorter
9,4 Excelente
Ventajas: Gorgeous location & excellent vacation all-around! I would def recommend this hotel!!! Our family of 6 + a baby was hands-down pampered and spoiled by the staff! Shout out to David at Coco’s for making our stay incredible!
Desventajas: The hotel had events and activities but were not well-advertised. The kids/teen programs were not well-known. Other hotels post the activities daily. The Paradisus could do better in this area.
8,5 Excelente
Ventajas: No jet skis making noise and pollution.
Desventajas: Buffet restaurant understaffed.
4,8 Bueno
Ventajas: The beach was ok
Desventajas: The $150 a night up sell to get a kind size bed when I though I had paid for one. That was supposed to have a butler but didn't
The restaurants close too early .
People trying to sell me a time share.
The excessive incense and aromatherapy in building 5 barf.
10,0 Excelente
Ventajas: Even with the hotel at full capacity, I received the very best service.
Desventajas: The royal service
8,0 Excelente
Ventajas: This was a wonderful all inclusive resort with beautiful beachfront property! We enjoyed our stay although rooms are a little small and slightly dated. Need a few more beach chairs as well. Overall, a spot we will return to!
Desventajas:
Este alojamiento para familias de Cancún se encuentra en la zona de Zona Hotelera, a cinco minutos a pie de Playa Ballenas y Aquaworld. Playa Delfines y Museo Maya de Cancún también están a menos de 3 kilómetros.
El OccidentalTucancún (hotel miembro de Barceló Hotel Group y anteriormente Barceló Tucancún Beach) es un magnífico hotel vacacional que se encuentra situado en una paradisíaca playa caribeña de arena blanca y aguas cristalinas y a pocos kilómetros de la animada ciudad de Cancún.
Valoración general: 8,4 Excelente
Basado en 3.772 opiniones
Todas
- Todas
- Familias
- Parejas
Excelente
8,0
Ventajas: Good quality liquer. Good Staff. Professional bartenders.
Excelente
8,5
Ventajas: Excellent staf, good breakfast, clean
Excelente
8,6
Ventajas: que es un lugar tranquilo, chiquito pero muy comodo
Detalles
Opiniones
Valoración general: 8,4 Excelente
Basado en 3.772 opiniones
Ubicación
8,6
Servicio
8,2
Desayuno
7,9
Habitación
7,4
Comida
6,5
Área wellness
5,6
Bar y bebidas
5,3
Relación Calidad/Precio
5,2
Internet
3,6
Ubicación
8,4
Limpieza
7,8
Servicio
7,8
Instalaciones
6,8
Comida
6,5
Habitación
6,3
Comodidad
4,7
Ubicación
8,6
Servicio
8,1
Playa
7,8
Habitación
6,6
Ambiente
6,5
8,0 Excelente
Ventajas: Good quality liquer. Good Staff. Professional bartenders.
Desventajas: The lack of free wifi is a downer and should be free at this level of accomdation...
8,5 Excelente
Ventajas: Excellent staf, good breakfast, clean
Desventajas: There was not beach umbrellas, they have to improve the beverage,, every single cocktail I tasted was watery including the beers.
8,6 Excelente
Ventajas: que es un lugar tranquilo, chiquito pero muy comodo
Desventajas: las habitaciones deberian de remodelarlas un poco
El OccidentalTucancún (hotel miembro de Barceló Hotel Group y anteriormente Barceló Tucancún Beach) es un magnífico hotel vacacional que se encuentra situado en una paradisíaca playa caribeña de arena blanca y aguas cristalinas y a pocos kilómetros de la animada ciudad de Cancún.
En Cancún, este alojamiento en primera línea de playa ofrece una buena ubicación en el centro de la ciudad, a menos de 5 kilómetros de Playa Delfines, Ruinas El Rey y Aquaworld. Museo Maya de Cancún está a 3,2 km de distancia.
Valoración general: 8,5 Excelente
Basado en 1.482 opiniones
Todas
- Todas
- Familias
- Parejas
Excelente
8,2
Ventajas: La comida, el personal, las habitaciones, limpias,
Regular
2,0
Excelente
9,7
Ventajas: Gran vista.
Limpio, buena ubicación.
Muy bueno
6,5
Ventajas: Servicio excepcional y personal
Excelente
10,0
Ventajas: My girlfriend and I decided to go last minute to Cancun. We went for 3 nights and we stayed at the gr caribe solaris. Our experience was awesome and we had stayed at the gr solaris before. The gr caribe solaris hotel reminded us of Greece. The hotel is very clean, staff is very friendly, food and drinks were ok. The pool and beach were awesome. Furthermore, i liked the fact that i can go to the other Solaris Resorts and use there facilities as well such as the gym, pools, restaurants and bars at no extra cost. That alone made the experience more enjoyable giving our getaway a better experience. Thank you everyone at at all GR Solaris Resorts. We are definitely going back next month for another 3 night getaway. One other thing, dont be cheap and TIP the staff even if its a dollar. Thank you again, a couple from the Windy City, CHICAGO, IL.
Excelente
8,0
Ventajas: food was mediocre, best bet was steak entrees and the grill during lunchtime, staff was friendly.
Muy bueno
6,2
Ventajas: The staff in the restaurants and lobby bar were attentive and friendly.
Muy bueno
6,2
Ventajas: Staff over-all were helpful and friendly. Location was very nice on a very clean and beautiful beach. Lobby bar (drinks only) was available all hours. Service was good at the lobby bar. Cecelia and Eliseo were especially accommodating, helpful, and very personable. We enjoyed visiting with them.
Excelente
9,1
Ventajas: Picked this place as it seemed to have the best reviews vs. price. For what we paid (mid-Nov), I think it was amazing. I've stayed at all-inclusives and resorts across the board. I did not expect great food, and I promise you can find amazing food here. Keep in mind this is a mid-priced all-inclusive place. Yes the buffets aren't great but there is truly very good food to be found at the smaller restaurants.
The small pool at GR Caribe is very quiet and comfortable, while the next door Royal Solaris (which you have access to) is larger and a bit more fun.
Finally, the entire staff - bartenders, servers, concierge, everyone were amazing. Friendly, attentive, fun - I was a little surprised that the service was as good as it was.
Overall, most of the positive reviews on this site are very accurate. We are in our late-20's and found the mix of people when we went in November to be very good. A few families, younger as well as older couples. A relaxing fun scene, definitely not a party, but we had a great time. Would definitely recommend.
Muy bueno
7,7
Ventajas: The location is great. Beach and water are beautiful. Staff is friendly. Food is okay. Room service is 24hrs and is good. One of the 6 days of our stay we had drink service on the beach and that was nice.
Excelente
9,4
Ventajas: The hotel was beautiful and peaceful. The beach was amazing and had plenty of comfy beach chairs with shade. The staff were all very friendly and helpful.
Detalles
Opiniones
Valoración general: 8,5 Excelente
Basado en 1.482 opiniones
Ubicación
8,9
Servicio
8,6
Desayuno
8,2
Habitación
7,0
Comodidad
4,6
Internet
3,8
Playa
9,0
Servicio
9,0
Ubicación
8,8
Desayuno
8,5
Piscina
8,3
Limpieza
7,6
Comida
6,6
Instalaciones
6,4
Habitación
6,1
Comodidad
4,5
Playa
9,3
Ubicación
9,0
Servicio
8,9
Limpieza
8,3
Piscina
7,8
Ambiente
6,6
Habitación
6,5
8,2 Excelente
Ventajas: La comida, el personal, las habitaciones, limpias,
Desventajas: Poco lejos de la zona comercial y club
2,0 Regular
Ventajas:
Desventajas: No fue lo que esperábamos. No en todos.
9,7 Excelente
Ventajas: Gran vista.
Limpio, buena ubicación.
Desventajas: No hay servicio de internet.
Cada día tuve que pagar $16.
6,5 Muy bueno
Ventajas: Servicio excepcional y personal
Desventajas: Las habitaciones estaban sucias. Desarrollado una erupción:
10,0 Excelente
Ventajas: My girlfriend and I decided to go last minute to Cancun. We went for 3 nights and we stayed at the gr caribe solaris. Our experience was awesome and we had stayed at the gr solaris before. The gr caribe solaris hotel reminded us of Greece. The hotel is very clean, staff is very friendly, food and drinks were ok. The pool and beach were awesome. Furthermore, i liked the fact that i can go to the other Solaris Resorts and use there facilities as well such as the gym, pools, restaurants and bars at no extra cost. That alone made the experience more enjoyable giving our getaway a better experience. Thank you everyone at at all GR Solaris Resorts. We are definitely going back next month for another 3 night getaway. One other thing, dont be cheap and TIP the staff even if its a dollar. Thank you again, a couple from the Windy City, CHICAGO, IL.
Desventajas: Our experience was great and if your a complainer than you should pay more if you expect more. Life is to short to complain and with that said, make the best of your VACATION. The hard working people in these resorts work hard to make our vacation experience pleasurable and enjoyable. Our model is were do you go were you can sleep, eat, drink, swim, tan, and more for whatever cost or deal you pay at any of these resorts. Not back home! Bcuz, there is no all inclusive!! With that said, have fun everyone and make the best of your vacation.
8,0 Excelente
Ventajas: food was mediocre, best bet was steak entrees and the grill during lunchtime, staff was friendly.
Desventajas: internet expensive (14-16USD/day), alcohol was cheap quality (only a few top shelf liquors), walls/doors are thin so you can hear noisy neighbors. agree with previous reviewer regarding tipping...saw it all over the place and it reflected in the service provided if the staff didn't think you'd tip. tipping should be more discreet at all inclusive resorts to try and maintain a level of quality service regardless of extras.
6,2 Muy bueno
Ventajas: The staff in the restaurants and lobby bar were attentive and friendly.
Desventajas: We traveled as a last minute get-way and are an active couple in our early 50's. The room was not quiet, every noise, such as people passing in the hall or in the room above seemed loud. They advertise a pillow menu, however, only had one type of pillow and it was a child size pillow. They advertise turn-down service. We never received turn-down service and when we asked about it at the reception desk the clerk did not know what we were asking about. This is not a hotel for people with mobility issues. The pool is small with a step down ladder like one might have at their home pool. There are several steps to get down to the beach. Beach drink service was spotty. We have stayed at many all-inclusive resorts over the years, at least 15, and the tipping here was beyond bizarre! I think it is because it is partial time-share occupants and partial regular hotel occupants, but, people were tipping for everything. I have never witnessed this at other all-inclusive resorts. At other resorts if you want to tip it is done more discreetly to the specific person who provided you outstanding service.
6,2 Muy bueno
Ventajas: Staff over-all were helpful and friendly. Location was very nice on a very clean and beautiful beach. Lobby bar (drinks only) was available all hours. Service was good at the lobby bar. Cecelia and Eliseo were especially accommodating, helpful, and very personable. We enjoyed visiting with them.
Desventajas: The rules/schedule for food were SO strict that we often didn't get to eat. First night we went to every place on site and the neighboring property and were not able to get a single thing to eat. We had anticipated being able to sit outside on the beach and have a drink. That was not available either. There is one pool bar and a snack bar there, but everything serving outdoors closes by 5:15/5:30. Day 2 I walked up to the snack bar (which still had food on it) at about 5:20 and was told it was closed. At the same time my husband was at the pool bar trying to get a couple of drinks and was told they were closed. We walked around for a bit, and as we went to go back inside to at least get a drink, we saw a tray of drinks being delivered to others at the pool. Granted, those might have been ordered prior to 5:20 when my husband walked up, but if they were still making drinks, giving us a couple (only ones we had asked for at all that day) should have been done since it was prior to 5:30. The lobby bar was open, but we tried to order some food there and were told we could not. ??? We were told there is "24 hour" room service, but that has to be ordered to your room (where you can not be out enjoying the facilities). And NOTE we did go to our room and tried repeatedly to call room service and no one ever answered that night! Food quality was 'ok' but nothing special.
9,1 Excelente
Ventajas: Picked this place as it seemed to have the best reviews vs. price. For what we paid (mid-Nov), I think it was amazing. I've stayed at all-inclusives and resorts across the board. I did not expect great food, and I promise you can find amazing food here. Keep in mind this is a mid-priced all-inclusive place. Yes the buffets aren't great but there is truly very good food to be found at the smaller restaurants.
The small pool at GR Caribe is very quiet and comfortable, while the next door Royal Solaris (which you have access to) is larger and a bit more fun.
Finally, the entire staff - bartenders, servers, concierge, everyone were amazing. Friendly, attentive, fun - I was a little surprised that the service was as good as it was.
Overall, most of the positive reviews on this site are very accurate. We are in our late-20's and found the mix of people when we went in November to be very good. A few families, younger as well as older couples. A relaxing fun scene, definitely not a party, but we had a great time. Would definitely recommend.
Desventajas: Rooms were ok. Biggest complaint was our double beds (requested king) were very uncomfortable and we were on the first floor lobby and it was loud until late at night then early in the morning. But then again, we paid via a pretty amazing deal and we are in our upper-20's so it was not a big deal.
7,7 Muy bueno
Ventajas: The location is great. Beach and water are beautiful. Staff is friendly. Food is okay. Room service is 24hrs and is good. One of the 6 days of our stay we had drink service on the beach and that was nice.
Desventajas: Although the lobby bar is open 24 hrs nothing is going on. You might find a couple other people around after 10. The pools and hot tubs close at 8:30 :( my biggest complaint is the noise in the room. You can here EVERY sound your neighbors make and any noise from the hallway.The blinds do very little to block light so plan on being up early! One other thing men must where long pants and shoes to dinner. We like getting dressed up but having an opinion for something more casual would be nice.
9,4 Excelente
Ventajas: The hotel was beautiful and peaceful. The beach was amazing and had plenty of comfy beach chairs with shade. The staff were all very friendly and helpful.
Desventajas: The food wasn't very good.
En Cancún, este alojamiento en primera línea de playa ofrece una buena ubicación en el centro de la ciudad, a menos de 5 kilómetros de Playa Delfines, Ruinas El Rey y Aquaworld. Museo Maya de Cancún está a 3,2 km de distancia.
Este alojamiento se encuentra junto a la playa, en Zona Hotelera, a quince minutos a pie de Jardín del Arte y Playa Langosta. Playa Tortuga y Playa Tortugas también están a menos de 3 kilómetros.
Valoración general: 8,4 Excelente
Basado en 6.639 opiniones
Todas
- Todas
- Familias
Excelente
8,8
Ventajas: La comida era buena
Muy bueno
6,0
Ventajas: Good food, huge range and many locations, not too sophisticated
Good and quick responses from housekeeping
Clean, quiet beach with shallow water (nothing to see with snorkel)
Muy bueno
6,8
Ventajas: The Beach is nice for kids.
The hotel is clean, the staff works round the clock to keep all areas clean.
The shows are good.
The pool was nice and the wet bar bartender is excellent.
Muy bueno
6,0
Ventajas: All inclusive
Muy bueno
6,0
Ventajas: Kids club flexibility, La Bamba dining, the beach, coffee shop. Beautiful beach, good kids swimming pool. Nice getaway where you can just be lazy and hang out.
Muy bueno
6,8
Ventajas: Steps from the ocean, huge pools, clean, close to public transportation.able to visit sister hotels(oasis)
Bueno
4,8
Regular
2,0
Excelente
8,2
Ventajas: The staff, accommodations and location were all fine for my one night stay. Upon arrival, the check in rep was unable to locate my reservation made 5 hours earlier - I had a 40 minute check in process as their system does not update more than once daily.
The service and restaurant staff was courteous at all times and constantly tried to please.
Quality of food was fine. Captain Hook ship fun for late night 3 hour party.
Nightly 9PM show had sound and light issues - the talent put on a good show.
Detalles
Opiniones
Valoración general: 8,4 Excelente
Basado en 6.639 opiniones
Ubicación
8,4
Playa
8,3
Desayuno
7,4
Servicio
7,3
Comida
6,5
Instalaciones
6,2
Limpieza
6,1
Bar y bebidas
6,1
Relación Calidad/Precio
5,9
Habitación
5,9
Comodidad
5,0
Internet
3,8
Ubicación
8,4
Piscina
6,8
Servicio
6,3
Instalaciones
6,0
Comida
5,9
Relación Calidad/Precio
5,7
Limpieza
5,2
Comodidad
4,7
Habitación
4,3
8,8 Excelente
Ventajas: La comida era buena
Desventajas: El lugar era muy de los años 70
6,0 Muy bueno
Ventajas: Good food, huge range and many locations, not too sophisticated
Good and quick responses from housekeeping
Clean, quiet beach with shallow water (nothing to see with snorkel)
Desventajas: Fridge didn't work, noisy aircon even when not in use
Noise from entertainment, and corridor, next room
Reception and concierge staff awful - disinterested, unhelpful, like saying no a lot
Queues for drinks, which are low quality
Ice creams hidden and poor
Entertainment very ordinary
6,8 Muy bueno
Ventajas: The Beach is nice for kids.
The hotel is clean, the staff works round the clock to keep all areas clean.
The shows are good.
The pool was nice and the wet bar bartender is excellent.
Desventajas: The food options were not great for Vegetarians or people who do not eat pork/beef.
The Wifi was pathetic, kept disconnecting every 5 mins even in the lobby.
The service near the Grand side pool was almost non-existent.
AC in room was noisy.
6,0 Muy bueno
Ventajas: All inclusive
Desventajas: I called the hotel 2 months before the arrival to make sure about age policy for children and they gave me a WRONG information. They said the policy for children is up to 18 years old. But the receptionist said I had to pay extra for a 14 years old child. I sent email to the Manager and he never gave me any response and I still waiting.
Besides, Getaroom.com offers on its website the reservation with 17 years old children policy. So confused and disappointed.
6,0 Muy bueno
Ventajas: Kids club flexibility, La Bamba dining, the beach, coffee shop. Beautiful beach, good kids swimming pool. Nice getaway where you can just be lazy and hang out.
Desventajas: Staff not very friendly - they did their job, but not really with a smile most of the time. Housekeeping was inconsistent - sometimes room didn't get cleaned, usually it was partially cleaned. Food inconsistent. Don't try the pasta bar, so overcooked as to be mush. La Bamba was good, though. Hard to figure out their schedule - would be nice if they posted schedules for shows and things somewhere.
6,8 Muy bueno
Ventajas: Steps from the ocean, huge pools, clean, close to public transportation.able to visit sister hotels(oasis)
Desventajas: Food was horrible, two small elevators for huge hotel, to many children, the entertainment team sucks, not much to do if weather doesn't allow pool/beach usage, and sales people through out the hotel trying to get you to buy ANNOYING!
4,8 Bueno
Ventajas:
Desventajas: When I took a shower the water was yellow, and the staff didn't care.
2,0 Regular
Ventajas:
Desventajas: Upon arrival, I was told that I was being "upgraded" at no additional charge to their sister resort Grand Oasis Sens and not given a reason why. The representative even went as far to so show me pictures of their renovated rooms; however, this was not the case. I was placed in a lower level room with construction going on in the room next door which I was not informed of at check in. The room smelled of mold and I had to request new blankets for the same reason. The room air conditioning was poor. No air conditioning in common areas and it was so humid my asthma began to act up. If this treatment is indicative of the Grand Oasis name then it is must steer clear!
8,2 Excelente
Ventajas: The staff, accommodations and location were all fine for my one night stay. Upon arrival, the check in rep was unable to locate my reservation made 5 hours earlier - I had a 40 minute check in process as their system does not update more than once daily.
The service and restaurant staff was courteous at all times and constantly tried to please.
Quality of food was fine. Captain Hook ship fun for late night 3 hour party.
Nightly 9PM show had sound and light issues - the talent put on a good show.
Desventajas: Although I jumped hoops to dine at at the reservation required restaurant Careyes, (which had 5 empty tables) the General Manager, MENKAR VASQUEZ, made NO EFFORT to allow the 2 of us to enter the restaurant.
Este alojamiento se encuentra junto a la playa, en Zona Hotelera, a quince minutos a pie de Jardín del Arte y Playa Langosta. Playa Tortuga y Playa Tortugas también están a menos de 3 kilómetros.
El hotel Occidental Costa Cancún (hotel miembro de Barceló Hotel Group y anteriormente Barceló Costa Cancún) está situado frente al mar Caribe, en el famoso Boulevard Kukulcán. Su vista a playa Linda convierte el hotel en un hermoso destino vacacional donde se puede disfrutar de la máxima relajación en un ambiente único.
Valoración general: 8,4 Excelente
Basado en 4.123 opiniones
Todas
- Todas
- Familias
- Parejas
Muy bueno
6,6
Excelente
8,0
Ventajas: All inclusive for a 1/3rd of others, friendly staff, quality food, proxy to ferry to the Islam, great running path (not a sidewalk) passes the hotel,
Excelente
10,0
Ventajas: My 5 night stay was very pleasant. The beach is beautiful. The food is delicious and the staff is very friendly. It’s located in a very good area, not too far from club life/shopping. I did visit both, the lobby bar and the bleach bar, but I will say the beach bar is my favorite. You get to enjoys drinks with a beautiful view of the ocean. I did not try out the Mexican or Italian restaurant. The regular buffet has really good food. The rooms are great, with your fridge being refilled everyday and your room being cleaned everyday. The shows at night are great. My room had ocean view had pool and ocean view which was beautiful. The beach is super clean compared to another resort I visited for a wedding. I loved this place and definitely would recommend.
Detalles
Opiniones
Valoración general: 8,4 Excelente
Basado en 4.123 opiniones
Desayuno
8,2
Ubicación
8,2
Servicio
7,9
Instalaciones
7,7
Ambiente
7,3
Habitación
6,9
Comida
6,7
Bar y bebidas
6,3
Relación Calidad/Precio
5,6
Playa
5,2
Internet
2,7
Ubicación
8,6
Instalaciones
7,6
Servicio
7,0
Comida
6,7
Relación Calidad/Precio
5,8
Habitación
5,6
Playa
4,7
Internet
1,0
Servicio
8,2
Ubicación
8,1
Comida
6,9
Habitación
6,6
Relación Calidad/Precio
5,8
Internet
1,8
6,6 Muy bueno
Ventajas:
Desventajas: El internet no estaba incluido.
8,0 Excelente
Ventajas: All inclusive for a 1/3rd of others, friendly staff, quality food, proxy to ferry to the Islam, great running path (not a sidewalk) passes the hotel,
Desventajas: Noise in lobby, annoying internet (one device at a time), tiny beach, closed playboy casino next door, gym
10,0 Excelente
Ventajas: My 5 night stay was very pleasant. The beach is beautiful. The food is delicious and the staff is very friendly. It’s located in a very good area, not too far from club life/shopping. I did visit both, the lobby bar and the bleach bar, but I will say the beach bar is my favorite. You get to enjoys drinks with a beautiful view of the ocean. I did not try out the Mexican or Italian restaurant. The regular buffet has really good food. The rooms are great, with your fridge being refilled everyday and your room being cleaned everyday. The shows at night are great. My room had ocean view had pool and ocean view which was beautiful. The beach is super clean compared to another resort I visited for a wedding. I loved this place and definitely would recommend.
Desventajas: The only thing I did not like was the elevator, it was really small and no AC so I felt like I was suffocating.
El hotel Occidental Costa Cancún (hotel miembro de Barceló Hotel Group y anteriormente Barceló Costa Cancún) está situado frente al mar Caribe, en el famoso Boulevard Kukulcán. Su vista a playa Linda convierte el hotel en un hermoso destino vacacional donde se puede disfrutar de la máxima relajación en un ambiente único.
Si decides alojarte en Emporio Cancun, te encontrarás en una fantástica zona de Cancún (Zona Hotelera) y estarás a solo 3 min a pie de Museo Maya de Cancún y a menos de 5 en coche de Ruinas El Rey. Tendrás conexión a Internet por cable gratis, tintorería o lavandería y un servicio de recepción las 24 horas a tu disposición. Este complejo pone a tu disposición 2 salas de reuniones donde celebrar todo tipo de eventos.
Valoración general: 8,4 Excelente
Basado en 3.189 opiniones
Todas
- Todas
- Parejas
- Familias
- Negocios
Excelente
9,7
Ventajas: El complejo y el personal era increíble. Las habitaciones estaban limpias.
Excelente
9,7
Ventajas: Muy buena experiencia. Muy limpio y cómodo. No tengo ninguna queja. Me encantaría ir allí de nuevo.
Excelente
9,3
Ventajas: Fantástica ubicación, no demasiado concurrido, personal amable, instalaciones increíbles, más allá de la cómoda estancia
Excelente
9,1
Ventajas: The view is really nice, and all the pool sofas provided are nice and clean.
Excelente
8,2
Ventajas: Can choose to go all inclusive starting any day you choose and going to the end of your stay. Great option.
Italian restaurant option serves really great food.
Excelente
10,0
Ventajas: Perfect vocation, the most beautiful hotel with best price, helpful staff, amazing view from rooms and, clean beach with white sand and azur color ocean.
Regular
3,1
Ventajas: The price was the only thing appealing about this place.
Bueno
5,7
Ventajas: Beach and pool were beautiful. We ere only staying one night with very early departure to airport. Couldn't check in early. We're told to come back at 3pm. Room wasn't ready until 4:15. Trapped with our carrying in pool area. Son was told gym cost extra to use.
Excelente
8,8
Ventajas: in general everything was ok with the hotel
Excelente
8,2
Ventajas: The room is clean and spacious and it is located right beside the beach. The staff are friendly, but some of the staff cannot speak English very well.
Detalles
Opiniones
Valoración general: 8,4 Excelente
Basado en 3.189 opiniones
Desayuno
8,9
Ubicación
8,8
Playa
8,7
Internet
7,6
Habitación
7,4
Servicio
7,3
Limpieza
6,6
Relación Calidad/Precio
6,3
Comida
6,1
Comodidad
6,0
Bar y bebidas
4,5
Ubicación
8,8
Piscina
8,6
Playa
8,4
Instalaciones
7,6
Habitación
7,5
Servicio
6,9
Comodidad
6,5
Limpieza
6,5
Comida
6,3
Relación Calidad/Precio
6,0
Piscina
8,8
Ubicación
8,7
Instalaciones
7,1
Servicio
6,6
Habitación
6,5
Comida
6,0
Ambiente
5,7
Comodidad
5,4
Habitación
6,7
9,7 Excelente
Ventajas: El complejo y el personal era increíble. Las habitaciones estaban limpias.
Desventajas: Nada
9,7 Excelente
Ventajas: Muy buena experiencia. Muy limpio y cómodo. No tengo ninguna queja. Me encantaría ir allí de nuevo.
Desventajas:
9,3 Excelente
Ventajas: Fantástica ubicación, no demasiado concurrido, personal amable, instalaciones increíbles, más allá de la cómoda estancia
Desventajas: La decoración de las habitaciones podría ser mejorada
9,1 Excelente
Ventajas: The view is really nice, and all the pool sofas provided are nice and clean.
Desventajas: Food here is not as good as expected. Not much choice and no seafood.
8,2 Excelente
Ventajas: Can choose to go all inclusive starting any day you choose and going to the end of your stay. Great option.
Italian restaurant option serves really great food.
Desventajas: Not being able to check in until 3pm, very frustrating especially when everyone waits until 3 so then there is a line/group to fight at check in. Seems to cause frustration unnecessarily.
10,0 Excelente
Ventajas: Perfect vocation, the most beautiful hotel with best price, helpful staff, amazing view from rooms and, clean beach with white sand and azur color ocean.
Desventajas:
3,1 Regular
Ventajas: The price was the only thing appealing about this place.
Desventajas: Trash in the pool, very slow service, poor quality of windows (ratteled all night), and half the building was under construction. Not very vacation friendly for relaxing.
5,7 Bueno
Ventajas: Beach and pool were beautiful. We ere only staying one night with very early departure to airport. Couldn't check in early. We're told to come back at 3pm. Room wasn't ready until 4:15. Trapped with our carrying in pool area. Son was told gym cost extra to use.
Desventajas:
8,8 Excelente
Ventajas: in general everything was ok with the hotel
Desventajas: I did paid an extra $184 us dollars for my 16 yr old kid.
they called a kid under 10 years old
8,2 Excelente
Ventajas: The room is clean and spacious and it is located right beside the beach. The staff are friendly, but some of the staff cannot speak English very well.
Desventajas: Weak and slow Wifi throughout the stay and in most parts of the hotel.
Si decides alojarte en Emporio Cancun, te encontrarás en una fantástica zona de Cancún (Zona Hotelera) y estarás a solo 3 min a pie de Museo Maya de Cancún y a menos de 5 en coche de Ruinas El Rey. Tendrás conexión a Internet por cable gratis, tintorería o lavandería y un servicio de recepción las 24 horas a tu disposición. Este complejo pone a tu disposición 2 salas de reuniones donde celebrar todo tipo de eventos.
Escápese al paraíso en The Westin Resort & Spa, Cancún. Ubicado entre el mar Caribe y una laguna, nuestro resort frente a la playa es el destino perfecto para negocios o vacaciones. Siéntase como en casa en nuestras villas con cocinas totalmente equipadas o seleccione una de nuestras amplias habitaciones o suites. Todas nuestras habitaciones incluyen una increíble vista al agua, acceso WiFi gratis y están libres de tasas del resort ni por persona. Relájese en nuestras refrescantes piscinas y playas de arenas blancas, o visite The Spa para disfrutar de un placer personalizado. Viva aventuras interminables sin salir de nuestro resort de playa con el simulador de surf FlowRider®, haciendo esnórquel en el arrecife de coral, jugando tenis y practicando actividades diarias. Saboree la deliciosa cocina en nuestros restaurantes o disfrute de cócteles en nuestros bares. Si una conferencia o un encuentro social le trae a nuestro resort, estará encantado con nuestros amplios espacios interiores, espacios para eventos en la playa, servicio de banquetes personalizado y excelentes servicios. Ya sea que viaje por trabajo o por placer, esperamos darle la bienvenida pronto a nuestro resort de Cancún, México.
-878457.jpg?width=66&height=66&crop=true)
-145431.jpg?width=66&height=66&crop=true)
Valoración general: 8,1 Excelente
Basado en 3.181 opiniones
Todas
- Todas
- Familias
- Parejas
- Viajeros en solitario
Regular
3,7
Ventajas: Frente
Excelente
10,0
Ventajas: Me encantan las vistas y la decoración de la habitación
Excelente
9,4
Ventajas: Playas
Excelente
8,8
Ventajas: Particularmente aprecié el excelente inglés del personal de recepción.
Excelente
8,2
Ventajas: El desayuno vale la pena; la cena fue un poco cara para México, pero buena. Localización excelente.
Excelente
10,0
Ventajas: El personal de recepción era muy servicial a la hora de proporcionar información para nuestra visita. El personal era excelente.
Excelente
10,0
Ventajas: El complejo es precioso, el personal es fantástico (sobretodo Hector, de recepción), habitación cómoda y aire acondicionado estupendo. Vistas a la playa impresionantes.
Excelente
10,0
Ventajas: Buen precio en la comida con proporciones grandes para compartir. Habitaciones muy limpias y vistas estupendas al océano. Volveremos a este hotel.
Muy bueno
7,1
Ventajas: Llevé a mi hija a Cancún para celebrar su cumpleaños número 18. Nos alojamos en el Royal Beach Club con vistas al mar y balcón. Nos dieron la mejora solicitada gratis. Personal muy amable y servicial. Limpio, habitaciones sencillas, cómodas camas y preciosas vistas al océano desde nuestra habitación.
Justo al lado del hotel es la parte del mejor snorkeling de la zona. Se puede alquilar equipo, o comprar de Walmart por el mismo precio e ir por tu cuenta.
Le dije a David, que nos atendió en la playa. que era mi cumpleaños de mi hija y nos sorprendió en la playa con una tarta!
Tranquilo, lejos del ajetreo turístico.
Excelente
8,0
Ventajas: El personal es increíble, nadie te molestaba. Tuvimos problemas con las llaves y cambiaron las cerraduras rápidamente. Una noche entramos en la habitación y teníamos una botella de vino y fruta y queso para 2 personas como regalo del hotel. La playa era preciosa y la arena era blanca y limpia.
Excelente
8,0
Ventajas: Todo incluido, limpio y seguro.
Excelente
10,0
Ventajas: El equipo de desayuno del Royal Beach Club era impresionante. Siempre se aseguraron de que comenzara el día con una sonrisa.
Excelente
9,7
Ventajas: Sandy, great to swim in beach that's even has a lifeguard.
Cozy beds and cool AC in rooms. Great views. Wonderful staff. Tasty buffet breakfast. Free parking. Great location. Overall great place.
Muy bueno
6,2
Ventajas: The beach
The buffet
The public areas
Bueno
4,8
Ventajas: Staff of the hotel. The beach and the view
Excelente
8,0
Ventajas: very close to the airport one of the 1st stops from the airport
Bueno
5,7
Ventajas: Friendly staff
Excelente
10,0
Ventajas: They upgraded us to an Ambassador suite. Best sleep of our entire vacation. Loved the beach and the pool. We reveled in the torrential thunder and lightning while enjoying our rack of lamb, pizza and martinis at the BBQ restaurant under the palapa.
Service was great too.
Nice view from both balconies in our room.
Excelente
8,8
Ventajas: We liked the location and ambiance. Beautiful surroundings and polite, friendly staff.
Excelente
10,0
Ventajas: If you aren't into the party scene, this hotel is located well away from the main "strip" in Cancun. The food is excellent and the menus offer multiple healthy options. The hotel is also very environmentally friendly. Staff is the friendliest we've encountered. They all work very hard but still take the time to be pleasant.
Excelente
8,0
Ventajas: The Beach side view was breathtaking.
Catered to my husbands gluten free diet.
Staff was excellent at every turn!
-878457.jpg?width=330&height=170&crop=true)
Detalles
Opiniones
Valoración general: 8,1 Excelente
Basado en 3.181 opiniones
Playa
9,2
Ubicación
8,3
Internet
8,3
Servicio
7,9
Desayuno
7,1
Habitación
6,4
Instalaciones
6,3
Limpieza
5,6
Comida
5,3
Relación Calidad/Precio
5,0
Playa
9,3
Ubicación
8,7
Piscina
8,4
Servicio
8,2
Desayuno
6,6
Habitación
6,2
Limpieza
5,6
Relación Calidad/Precio
4,6
Comida
4,6
Ambiente
4,4
Playa
9,4
Ubicación
8,5
Servicio
7,7
Comodidad
6,0
Instalaciones
6,0
Limpieza
5,7
Habitación
5,4
Comida
5,4
Ambiente
4,5
Ubicación
8,3
Servicio
8,2
Habitación
5,5
3,7 Regular
Ventajas: Frente
Desventajas: No hay nevera. No había desayuno gratis. No hay salida. Tuve que limpiar la cafetera yo.
10,0 Excelente
Ventajas: Me encantan las vistas y la decoración de la habitación
Desventajas:
9,4 Excelente
Ventajas: Playas
Desventajas: El desayuno es demasiado caro
8,8 Excelente
Ventajas: Particularmente aprecié el excelente inglés del personal de recepción.
Desventajas: Internet debería ser gratis.
8,2 Excelente
Ventajas: El desayuno vale la pena; la cena fue un poco cara para México, pero buena. Localización excelente.
Desventajas: El recepcionista era un poco lento. Las olas eran un poco fuertes para disfrutar del agua cálida.
10,0 Excelente
Ventajas: El personal de recepción era muy servicial a la hora de proporcionar información para nuestra visita. El personal era excelente.
Desventajas:
10,0 Excelente
Ventajas: El complejo es precioso, el personal es fantástico (sobretodo Hector, de recepción), habitación cómoda y aire acondicionado estupendo. Vistas a la playa impresionantes.
Desventajas: Nada
10,0 Excelente
Ventajas: Buen precio en la comida con proporciones grandes para compartir. Habitaciones muy limpias y vistas estupendas al océano. Volveremos a este hotel.
Desventajas: El wifi no es gratuito.
7,1 Muy bueno
Ventajas: Llevé a mi hija a Cancún para celebrar su cumpleaños número 18. Nos alojamos en el Royal Beach Club con vistas al mar y balcón. Nos dieron la mejora solicitada gratis. Personal muy amable y servicial. Limpio, habitaciones sencillas, cómodas camas y preciosas vistas al océano desde nuestra habitación.
Justo al lado del hotel es la parte del mejor snorkeling de la zona. Se puede alquilar equipo, o comprar de Walmart por el mismo precio e ir por tu cuenta.
Le dije a David, que nos atendió en la playa. que era mi cumpleaños de mi hija y nos sorprendió en la playa con una tarta!
Tranquilo, lejos del ajetreo turístico.
Desventajas: Nada que hacer en el hotel después de la puesta del sol.
Cargo por internet wifi (en el vestíbulo es gratis),
piscina cerrada a las 8:00 p.m.
No hay bañera de hidromasaje. No hay piscina climatizada así que nadie se daba chapuzones después de la puesta del sol. brrrr!
No hay transporte gratuito ofrecido por el hotel.
El desayuno bufé en el Royal Beach Club era muy caro.
8,0 Excelente
Ventajas: El personal es increíble, nadie te molestaba. Tuvimos problemas con las llaves y cambiaron las cerraduras rápidamente. Una noche entramos en la habitación y teníamos una botella de vino y fruta y queso para 2 personas como regalo del hotel. La playa era preciosa y la arena era blanca y limpia.
Desventajas: El precio de la cerveza, pero se puede comprar en la tienda. Lo malo es no la puedes llevar a la playa. Veinticinco dólares es demasiado por cinco cervezas.
8,0 Excelente
Ventajas: Todo incluido, limpio y seguro.
Desventajas: Vastas e impersonales, cavernosa comedor y habitaciones.
10,0 Excelente
Ventajas: El equipo de desayuno del Royal Beach Club era impresionante. Siempre se aseguraron de que comenzara el día con una sonrisa.
Desventajas: Cuando llovió, el agua se filtró en nuestra habitación a través de la puerta principal. Un poco inconveniente, pero el personal de limpieza respondió rápidamente limpiándolo y poniendo una toalla delante de la puerta.
9,7 Excelente
Ventajas: Sandy, great to swim in beach that's even has a lifeguard.
Cozy beds and cool AC in rooms. Great views. Wonderful staff. Tasty buffet breakfast. Free parking. Great location. Overall great place.
Desventajas: Noise from present renovations and bathrooms near beach/ pool could use more frequent service.
6,2 Muy bueno
Ventajas: The beach
The buffet
The public areas
Desventajas: Poor quality and cleanliness of room
Construction across the hall which started at 9am and filled the hallway with dust.
4,8 Bueno
Ventajas: Staff of the hotel. The beach and the view
Desventajas: In normal times, this is probably a good hotel. But at the moment the hotel is undergoing renovations. Lots of workers and dirt around the hotel. Parking is far away. Some of the hotel restaurants are closed. Most of the pools are closed. It is not pleasant to go on holiday in this situation. Wait for the renovations to end. Unfortonetly we didn't know all of this when we did our reservation .
8,0 Excelente
Ventajas: very close to the airport one of the 1st stops from the airport
Desventajas: It is really far from the party zone, had to pay $20 taxi each trip from the hotel to the party zone.
5,7 Bueno
Ventajas: Friendly staff
Desventajas: This place must be 30 years old. It's in definite need of a refurb. Worn and dirty carpets make the hallways look drab, the stucco and tiles in the guest rooms make the place feel cold and unfriendly. They are refurbishing the lobby, so that's a good start. The food needs a good look at, too, breakfast that was meant to be hot was cold, other items where presented as if they were left from the day before.
10,0 Excelente
Ventajas: They upgraded us to an Ambassador suite. Best sleep of our entire vacation. Loved the beach and the pool. We reveled in the torrential thunder and lightning while enjoying our rack of lamb, pizza and martinis at the BBQ restaurant under the palapa.
Service was great too.
Nice view from both balconies in our room.
Desventajas:
8,8 Excelente
Ventajas: We liked the location and ambiance. Beautiful surroundings and polite, friendly staff.
Desventajas: IThe food leaves room for improvement. The lobster was gristly ang the items on the breakfast buffet were cold.
Additionally, the people that greet you upon arrival appear to be there to welcome and help you, but they just want to sell you a timeshare.
10,0 Excelente
Ventajas: If you aren't into the party scene, this hotel is located well away from the main "strip" in Cancun. The food is excellent and the menus offer multiple healthy options. The hotel is also very environmentally friendly. Staff is the friendliest we've encountered. They all work very hard but still take the time to be pleasant.
Desventajas: A little inconsistent about which restaurants will be open on any given night
8,0 Excelente
Ventajas: The Beach side view was breathtaking.
Catered to my husbands gluten free diet.
Staff was excellent at every turn!
Desventajas: Doing maintenance a few rooms away with very smelly glues and chemicals along with noise.
Food selection for celiac and vegetarian diets is limited and boring.
Escápese al paraíso en The Westin Resort & Spa, Cancún. Ubicado entre el mar Caribe y una laguna, nuestro resort frente a la playa es el destino perfecto para negocios o vacaciones. Siéntase como en casa en nuestras villas con cocinas totalmente equipadas o seleccione una de nuestras amplias habitaciones o suites. Todas nuestras habitaciones incluyen una increíble vista al agua, acceso WiFi gratis y están libres de tasas del resort ni por persona. Relájese en nuestras refrescantes piscinas y playas de arenas blancas, o visite The Spa para disfrutar de un placer personalizado. Viva aventuras interminables sin salir de nuestro resort de playa con el simulador de surf FlowRider®, haciendo esnórquel en el arrecife de coral, jugando tenis y practicando actividades diarias. Saboree la deliciosa cocina en nuestros restaurantes o disfrute de cócteles en nuestros bares. Si una conferencia o un encuentro social le trae a nuestro resort, estará encantado con nuestros amplios espacios interiores, espacios para eventos en la playa, servicio de banquetes personalizado y excelentes servicios. Ya sea que viaje por trabajo o por placer, esperamos darle la bienvenida pronto a nuestro resort de Cancún, México.
Hotel NYX Cancun está en una fantástica zona de Cancún (Zona Hotelera), a solo 15 minutos a pie de Acuario Interactivo de Cancún y Plaza la Isla. Tendrás tintorería o lavandería, un servicio de recepción las 24 horas y consigna de equipaje a tu disposición. Si estás organizando una reunión en Cancún, este hotel pone a tu disposición 98 metros cuadrados de espacio para eventos. Hay un aparcamiento sin asistencia gratuito disponible.
Valoración general: 8,1 Excelente
Basado en 2.271 opiniones
Todas
- Todas
Excelente
10,0
Ventajas: Nuestra habitación frente a la playa estaba muy limpia, con unas vistas excelentes y amplias. El personal estaba siempre dispuesto a ayudar, muy agradable y amable. El desayuno está incluido en la estancia, estuvo por encima de las expectativas. El hotel también está muy cerca del centro. Yo recomendaría este hotel a mis amigos. Cinco estrellas! Volveré seguro volver.
Muy bueno
6,5
Ventajas: La ubicación frente al mar
Muy bueno
6,0
Excelente
9,7
Ventajas: El hotel fue totalmente renovado recientemente y todas las habitaciones son nuevas. El desayuno es bueno y seguro, así como las cenas.
Regular
2,8
Ventajas: Llegamos a nuestra habitación 1 hora antes ...
Muy bueno
7,1
Ventajas: La habitación y la vista eran geniales. Gran espacio, una gran sala de estar y un balcón. Gran zona de playa y bar/restaurante.
Excelente
10,0
Ventajas: El personal era muy amable y servicial. Habitación era espaciosa, con una cómoda cama, y vistas increíbles de la playa. Nos quedamos muy contentos con nuestra estancia aquí.
Regular
3,1
Ventajas: El esquema de colores era agradable!
Tiene una caja fuerte en la habitación.
Bueno
5,7
Ventajas: Hermosa ubicación! Preciosa terraza del restaurante al lado de la playa!
Muy bueno
6,0
Ventajas: Buena ubicación en el agua, cerca de tiendas y restaurantes.
Excelente
8,0
Ventajas: La ubicación y las vistas desde la piscina, la habitación, el restaurante. La comida del restaurante es excelente.
Bueno
5,7
Excelente
10,0
Ventajas: The location was excellent. You can easily walk to several shopping centers nearby (or take the city bus, which stops just outside of the hotel). The staff was always courteous and helpful. The view from my room was beautiful and there was live music at the beachfront restaurant every night. I sat on my balcony and relaxed while listening to the music each night. I highly recommend NYX!
Muy bueno
6,0
Ventajas: Malls within resonable walking distance in both directions.
Regular
2,8
Ventajas: Location
Muy bueno
7,1
Ventajas: Complimentary wi-fi.
Centrally located--within walking distance to restaurants/shopping. A bus stop right outside the hotel takes you to downtown in under 10 minutes.
Beach front.
Friendly staff.
Modern rooms.
Good breakfast.
Bueno
4,5
Ventajas: We were promptly checked in at our 6pm arrival. The room we were assigned had wet tile floors, the smell of mold and visible mold stains on the bathroom walls. We were given a different room that was bigger in a better location. Unfortunately, this room had worse mold than the first room. The climate control intake was full of dust and dirt and was well beyond needing maintenance. Staff was efficient and friendly at the included breakfast.
Regular
3,1
Ventajas: The location is good; a short walk to the luxury shopping at La Isla Mall.
Muy bueno
7,7
Ventajas: Staff is friendly enough, not overly friendly but not rude either. Lots of Europeans, which is fun. Food is decent. For the price is was worth it. LOVE dining on the beach every night by candle light.
Muy bueno
6,0
Ventajas: I liked the building. It is beautiful. The beach front pool and restaurants are great with life music. It is a clean place. If you like to take photos, this place lends for great backgrounds
Excelente
10,0
Ventajas: This hotel its truly amazing!
The stuff so helpful, the room are breath taking. Had a huge suite with a huge open balcony with sea view!!! The deinks r just ok nothing special but the food was delicious
Muy bueno
6,8
Ventajas: The breakfast buffet was wonderful!
Regular
2,0
Bueno
4,4
Ventajas: friendly staff & good breakfast..
Bueno
4,0
Ventajas: The location of the hotel is good, just walking distance from two shopping plazas, one on either side of the hotel.
Muy bueno
6,0
Ventajas: I had a studio room, and it was clean and big, with a balcony facing the ocean. It was quite easy to get around, since there is a taxi and bus stop next to it. There is also a small shopping mall and a few restaurants across the street, and a bigger shopping mall a few hundred meters away. In the shopping mall across the street there is a travel agency that offer excursions (e.g. to Chichen Itza) much cheaper than the guy sitting in the hotel lobby.
Muy bueno
7,0
Ventajas: Que esta muy tranquilo y uno puede relajarse y pasar unas ricas vacaciones
Detalles
Opiniones
Valoración general: 8,1 Excelente
Basado en 2.271 opiniones
Limpieza
8,2
Comodidad
7,9
Ubicación
8,7
Servicios
7,8
Personal
8,1
Valor por tu dinero
7,6
10,0 Excelente
Ventajas: Nuestra habitación frente a la playa estaba muy limpia, con unas vistas excelentes y amplias. El personal estaba siempre dispuesto a ayudar, muy agradable y amable. El desayuno está incluido en la estancia, estuvo por encima de las expectativas. El hotel también está muy cerca del centro. Yo recomendaría este hotel a mis amigos. Cinco estrellas! Volveré seguro volver.
Desventajas: Nos encantó todo.
6,5 Muy bueno
Ventajas: La ubicación frente al mar
Desventajas: La comida era horrible. No vale la pena con todo incluido
6,0 Muy bueno
Ventajas:
Desventajas: Contratamos un taxi con el hotel para volver al aeropuerto, pero nunca llamaron al taxi. Que acabé cogiendo un taxi al azar y nos cobraron 800 pesos. algunas veces ellos nos daban información diferente
9,7 Excelente
Ventajas: El hotel fue totalmente renovado recientemente y todas las habitaciones son nuevas. El desayuno es bueno y seguro, así como las cenas.
Desventajas: Me hubiera gustado un colchón un poco mejor pero aún así es un gran hotel, en una gran ubicación y a un excelente precio.
2,8 Regular
Ventajas: Llegamos a nuestra habitación 1 hora antes ...
Desventajas: Nuestra habitación era de broma ... estaba inundada debido a que la bañera no se podía desaguar, el ventilador estaba a punto de caerse, las paredes eran finas como el papel, no tenía todo incluido salvo el precio ... para ser justos íbamos de pasar 6 días en otro complejo y sólo estuvimos ahí por 1 día, pero fue suficiente para saber que volvería a mi otro complejo ...
7,1 Muy bueno
Ventajas: La habitación y la vista eran geniales. Gran espacio, una gran sala de estar y un balcón. Gran zona de playa y bar/restaurante.
Desventajas: Confirmamos a las 3:30 una llamada de despertador 3 veces. No conseguimos una llamada de despertador. Fue bueno establecer nuestras alarmas de teléfono.
10,0 Excelente
Ventajas: El personal era muy amable y servicial. Habitación era espaciosa, con una cómoda cama, y vistas increíbles de la playa. Nos quedamos muy contentos con nuestra estancia aquí.
Desventajas:
3,1 Regular
Ventajas: El esquema de colores era agradable!
Tiene una caja fuerte en la habitación.
Desventajas: El ascensor no llegaba a mi habitación en el 6° piso, tuvimos que subir y bajar 75 escaleras con un montón de equipaje (horrible).
El agua nos llevó unos 10 minutos para convertirse en tibia (no había agua caliente en mi habitación).
Informé que al personal, no hicieron nada!
La cama de matrimonio era dura. 1 toalla de cara en la habitación.
5,7 Bueno
Ventajas: Hermosa ubicación! Preciosa terraza del restaurante al lado de la playa!
Desventajas: Los servicios de limpieza eran extremadamente malos! La habitación olía mal y el personal no maneja el día normal de limpieza muy eficientemente.
6,0 Muy bueno
Ventajas: Buena ubicación en el agua, cerca de tiendas y restaurantes.
Desventajas: Sin ascensor, habitación no se siente limpia. El baño estaba muy pasado de moda.
8,0 Excelente
Ventajas: La ubicación y las vistas desde la piscina, la habitación, el restaurante. La comida del restaurante es excelente.
Desventajas: No hay ascensores, menú del restaurante tiene pocas opciones para estancias más largas. Me comí todo el menú en 2 días.
5,7 Bueno
Ventajas:
Desventajas: Originally booked into a BASIC room and that would be a compliment. The furniture was similar to a thrift store and had one window maybe 3 feet square. The ac worked but could not adju
10,0 Excelente
Ventajas: The location was excellent. You can easily walk to several shopping centers nearby (or take the city bus, which stops just outside of the hotel). The staff was always courteous and helpful. The view from my room was beautiful and there was live music at the beachfront restaurant every night. I sat on my balcony and relaxed while listening to the music each night. I highly recommend NYX!
Desventajas: There was no hot water for the shower or sink. This led to some very chilly showers on the days I had to wake up at 4 a.m. or 5 a.m.
This didn't bother me, but I was on the 6th floor and there's no elevator so be prepared to potentially get a workout.
6,0 Muy bueno
Ventajas: Malls within resonable walking distance in both directions.
Desventajas: The basic room in which we stayed desperately needs a renovation. The room didn't have a working safe, as the lock was broken, and the fridge didn't cool either.
2,8 Regular
Ventajas: Location
Desventajas: First room they gave us was an old room, with rusted lamp shades, cloth shower curtain with mold, hard dryer plug fused and melted to the outlet (when I confronted the front desk about this she told me "did you call maintenance?"... for what? so they can rewire the entire room??), we arrive and there was a plate of discarded food on the building steps, when I told the front desk she told me that it was room service... 20 hours later the plate was still there.
After the first night thy switched us to one of the new rooms, still had an ancient mattress, and the pipes smelled like sewers when you flushed.
NEVER AGAIN.
7,1 Muy bueno
Ventajas: Complimentary wi-fi.
Centrally located--within walking distance to restaurants/shopping. A bus stop right outside the hotel takes you to downtown in under 10 minutes.
Beach front.
Friendly staff.
Modern rooms.
Good breakfast.
Desventajas: Construction is going on next door and they work well past midnight--can hear the use of heavy machinery in one of the two rooms I booked.
Sheets had stains.
Both rooms had a strong odor coming from the drain in the shower.
The bar, restaurants, and room service only accept credit/debit as a form of payment,
You can hear everything in the hallway from the room.
4,5 Bueno
Ventajas: We were promptly checked in at our 6pm arrival. The room we were assigned had wet tile floors, the smell of mold and visible mold stains on the bathroom walls. We were given a different room that was bigger in a better location. Unfortunately, this room had worse mold than the first room. The climate control intake was full of dust and dirt and was well beyond needing maintenance. Staff was efficient and friendly at the included breakfast.
Desventajas:
3,1 Regular
Ventajas: The location is good; a short walk to the luxury shopping at La Isla Mall.
Desventajas: Upon checkin, we were surprised with an upcharge of $52 for an additional guest. I had booked two rooms for a total of three people for $368 for one night. The website stated that the rooms were two person occupancy. When I explained to the staff that we were only going to be there for a few hours as we had a 4:00 a.m. departure, the staff was unwilling to make any concessions.
When I arrived, there was no concierge at the taxi driveway. I lugged four bags up a flight of stairs in hot sticky late afternoon weather. Upon entering the lobby, the staff ignored us and made no effort to hold open a door or assist with luggage. The room was moldy, dingy and poorly lit with fluorescent lighting. The pillows were thin and inadequate for a room at this price point; there was a top sheet, but no blanket or any sort of comforter. Just a sheet. The pool, and surprisingly, even the hot tubs, were full of young and loud children.
The water in the shower never reached above a slightly warm temperature. There was no lock provided for the old-style room safe in the room.
The wifi did not work in the room at all.
The concrete construction of the room made it impossible to get ANY cellular service in the room.
After having dinner, we returned to the room at 11:00 p.m. and there was a live band performing in the pool bar no less than 15 feet from our room. There were no visible patrons, only a band and a couple of bartenders.
Upon checkout (at 4 a.m.) there was no staff to assist with luggage, so I, once again, schlepped the bags down a long staircase to the taxi staging area. A security guard was roused from sleep and kindly called a cab for us.
This hotel is an example of why I no longer stay in Cancun; the towns further south are much more calm and relaxing.
I am typically a very positive reviewer, but this hotel is substandard and the staff does not seem to care. Stay elsewhere if you can; NYX it off of your list of prospective hotel accommodation providers.
7,7 Muy bueno
Ventajas: Staff is friendly enough, not overly friendly but not rude either. Lots of Europeans, which is fun. Food is decent. For the price is was worth it. LOVE dining on the beach every night by candle light.
Desventajas: Get the all inclusive package! If not they will nickel and dime you for everything including a glass of water. I would go back but only as an all inclusive. Alot of smokers.... And they didn't use an ashtray but not the resort's fault.
6,0 Muy bueno
Ventajas: I liked the building. It is beautiful. The beach front pool and restaurants are great with life music. It is a clean place. If you like to take photos, this place lends for great backgrounds
Desventajas: The worst part... the only time i used my debit card was in the lobby ATM.. When I returned from my trip, charges starting appearing from Mexico, Dubai, and other countries! My bank is great so I'm not even concerned, other then I am without a debit card for one week. By the way.. $2k in charges, yes, they went all out. Glad they will get nothing because I caught it early (not the hotel, but whoever stole my number from the ATM) I paid the hotel of course.
I don't like my room cleaned while I'm there so I placed the Do Not Disturb sign. Guess! Yes, they walked in on my fiancee, and another day they walked in and did the bed. By the way, they went through out things. How do I know, If you travel much, you know where your things are. Nothing taken except my privacy and well my money from the ATM. The cleaning staff is grumpy but the behind the counter staff is a lot friendlier. The only reason I stayed is because I was going to leave the first day I got there and search for another hotel, but they game bigger room. And by bigger, I mean a regular size hotel room with only two towels and a floor mat. Wait, two towels? lol All I can do is laugh and now I know to just go for a big chain hotel like I usually do and skip the romanticism. I will make up for the romance with dinners and shows. Thank you for reading. Good Luck
10,0 Excelente
Ventajas: This hotel its truly amazing!
The stuff so helpful, the room are breath taking. Had a huge suite with a huge open balcony with sea view!!! The deinks r just ok nothing special but the food was delicious
Desventajas:
6,8 Muy bueno
Ventajas: The breakfast buffet was wonderful!
Desventajas: Some of the rooms are ridiculously small and feel damp. The people who clean did not always do a complete job and did not refill the fridge as asked.
2,0 Regular
Ventajas:
Desventajas: They treat us very badly. It was not possible to go to beach because there were works and they did not tell us. Far from everythin. The price of the room is cheap but the rest of the services, shop, etc. of the hotel is expensive. The internet access was very 5 $ ....The staff in the reception were not very nice....completely overcharged...many people were leaving the hotel...very dissapointing...
4,4 Bueno
Ventajas: friendly staff & good breakfast..
Desventajas: It's no beach in the hotel... terrible..
4,0 Bueno
Ventajas: The location of the hotel is good, just walking distance from two shopping plazas, one on either side of the hotel.
Desventajas: No opening to the beach is the minus point of this hotel.
6,0 Muy bueno
Ventajas: I had a studio room, and it was clean and big, with a balcony facing the ocean. It was quite easy to get around, since there is a taxi and bus stop next to it. There is also a small shopping mall and a few restaurants across the street, and a bigger shopping mall a few hundred meters away. In the shopping mall across the street there is a travel agency that offer excursions (e.g. to Chichen Itza) much cheaper than the guy sitting in the hotel lobby.
Desventajas: They quote the price in dollars, but when you pay they convert it to pesos using a bad exchange rate, making it more expensive than you think it is. Also, the A/C was a little bit too effective. It was too cold having it turned on, so I ended up not using it. I was there during low season, so it was quiet, but I can imaging it can be quite noisy if there are lot of guests staying at the hotel, since the sound proofing was quite poor. I could hear my the people next door quite well when they were talking or watching TV. The room also could need a few more lamps, since it was quite dark in the evening, even with all the lights turned on.
7,0 Muy bueno
Ventajas: Que esta muy tranquilo y uno puede relajarse y pasar unas ricas vacaciones
Desventajas: Los costos del internet son un poco caros
Hotel NYX Cancun está en una fantástica zona de Cancún (Zona Hotelera), a solo 15 minutos a pie de Acuario Interactivo de Cancún y Plaza la Isla. Tendrás tintorería o lavandería, un servicio de recepción las 24 horas y consigna de equipaje a tu disposición. Si estás organizando una reunión en Cancún, este hotel pone a tu disposición 98 metros cuadrados de espacio para eventos. Hay un aparcamiento sin asistencia gratuito disponible.
¿Dónde alojarse en Cancún?
Heatmaps de KAYAK te ayuda a encontrar el lugar ideal para alojarte en Cancún mostrándote las mejores opciones de resorts cerca de las actividades que te interesan.
