Resorts en Cancún

Ventajas: El servicio era increíble. Todo el mundo fue muy amable. Hay un montón de restaurantes y la comida era buena. El hotel es grande, pero muy extendido haciéndolo más íntimo.

Desventajas: No hay privacidad en el baño.

Ventajas: Los jardines son geniales. Realmente me gustó la configuración. La gente era muy agradable. Realmente un gran lugar para visitar.

Desventajas: No como las puertas de baño de cristal. No hay privacidad.

Ventajas: Todo está limpio, sabroso, y diseñado para que el huésped esté contento.

Desventajas: El aire acondicionado no estaba suficientemente fuerte en los principales restaurantes.

Ventajas: El personal era excelente!! Todo el complejo estaba extremadamente limpio y bonito!!! Sin duda volveré!!

Ventajas: Ubicación Servicio Medio ambiente

Desventajas: Comida Camas Almohadas

Ventajas: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.

Desventajas: The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!

Ventajas: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!

Desventajas: I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.

Ventajas: You won't be disappointed - beautiful-top of line service - great restaurants- entertainment and more. There is a great atmosphere and the beaches are picturesque. I will be back for sure

Desventajas: Sunscreen too expensive

Ventajas: The resort was great not a dull moment, beach was beautiful and the rooms were outstanding. Food was pretty great as well, especially the Asian and French restaurants, although, I enjoyed them all. The staff took our stay to the nextt level They know your name, cater to your every whim and genuinely want you to have a good time. The event coordinators we met(Marcos, Luis, Joe and Nestor) made sure there was plenty to do every day if that's what your in to and the bar tenders and drink staff were incredible. Ever was our bar hop and he went above and beyond for us! Love this resort, will most certainly be back!

Desventajas: No real complaints, ran out of sunscreen at the resort was like 28 USD seemed a bit much. The hookahs they offer were a bit dated and was not impressed with their quality.

Ventajas: El servicio y las instalaciones

Ventajas: Todo es de primera categoría.

Desventajas: La ubicación de la habitación era horrible.

Ventajas: Todo era increíble!

Desventajas: Nuestro fregadero sobre fluyen en nuestra segunda habitación

Ventajas: Todo fue más allá de nuestras expectativas! Increíble! Una verdadera experiencia de sueño! 100% lo recomiendo

Ventajas: Gran Suite junior Playa agradable. Personal genial

Desventajas: Me lo pensaría 2 veces si viajas solo. Este hotel era para parejas y familias.

Ventajas: Buena comida

Desventajas: Personal, Darcel era grosero y muy poco profesional.

Desventajas: Campo de ventas del club de vacaciones.

Ventajas: Nos encantó el hotel y los jardines. La playa era perfecta. El servicio fue de primera y atento a todas las necesidades. Tuvimos un problema con nuestra habitación y fue atendido en cuestión de minutos. La comida es buena y o genial. Estaba allí para quitar las malas hierbas con un grupo grande y un montón de diversión sin preocupaciones.

Ventajas: La comida, la playa, el hotel, el atento personal.

Desventajas: El encargado me robó 100 dólares. Pocos enchufes en las habitaciones

Ventajas: El hotel era precioso. Todo estaba muy limpio. Tenían un excelente servicio al cliente. Ellos saben anticiparse a tus necesidades. El personal fue muy amable y muy alegre.

Desventajas: No hay nada que no me guste.

Ventajas: Las instalaciones estaban muy bien.

Desventajas: Terrible experiencia en general. diente roto mi comida del servicio de habitación y no pareció importarle a nadie. Todo el viaje fue una pesadilla.

Ventajas: Me gustó todo, cómo que está cerca del aeropuerto, el personal es amable, el desayuno buffet es tan organizado, con un montón de variedad, deliciosos restaurantes a elegir cada noche y una hermosa piscina.

Ventajas: El mejor hotel en el que he estado. Servicio de primera clase. Sin duda lo recomiendo a cualquiera.

Desventajas: Todo era perfecto

Ventajas: The staff was excellent! Each team member, ranging from the pool staff to housekeeping, to activities were delightful. The property is very nice and our room was especially lovely... Roomy, clean with a great view.

Desventajas: You have to get up early to reserve your spot at the very crowded pool. It would also be nice if the restaurants took reservations. There is always a wait for the nicer restaurants.

Ventajas: The rooms are gorgeous, the view is amazing, the amenities are great for a vacation getaway.

Desventajas: The food at the restaurants is really bad, plates are extremely small, food is poorly cooked and the service is also pretty bad. It’s a shame because the restaurants all are very nice and the hotel is beautiful.

Ventajas: Todo en general

Ventajas: This place is amazing. We felt like royalty once we arrived. Amenities are top notch. Beautiful hotel with stunning views from all rooms. Food was delicious. Staff was friendly. Entertainment staff was awesome. Highly recommended. I would choose this hotel everytime I travel to Cancun.

Desventajas: There were a few ants in our room but that is probably normal for most places in Mexico. The try to stay on top of it. Wifi was unbelievably slow if not nonexistent. Try getting an international data plan that doesn't screw you on rates.

Ventajas: It is top three resorts in Cancun easily.

Desventajas: There could be a shuttle service for guests who chose to pay upgrade for butler services in order to not have to use the not so great local taxis which pick you up at the hotel to get you around often with no air conditioner are these taxis.

Ventajas: This hotel is beautiful! It's very modern, the staff is very friendly, the pools are great and the quality of food is amazing. Concierge were able to help me propose to my girlfriend and made the experience even more special than I expected. It was relaxing and romantic.

Desventajas: Being in Cancun, you will still experience the party at a minor level. It was a bit distracting and unrelaxing at times to hear clearly from our room the pool activities from the hotel next door till probably 1am on certain days. Also, the worst thing we experienced was the slow room service. No matter what time you would request it, it would take from 50 to 120 mins. I also had an accident with a juice that spilled inside my room, for which I had to wait over 1 hour for the cleaning services to arrive and take care of.

Ventajas: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Desventajas: No top shelf alcohol choices.

Ventajas: We were very pleased with every aspect our stay at the Iberostar Cancun.

Ventajas: Agradable, todo incluido con servicio en la habitación las 24 horas

Desventajas: El hecho de que nos dijeron que venía con vistas al océano, pero no lo garantizan... El cargo extra del 30% por servicios canjeables con puntos resort

Ventajas: La comida, el spa y la piscina

Ventajas: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.

Desventajas: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!

Ventajas: Fantastic staff!! Great food and lots of entertainment...

Desventajas: Our privacy lights were broken, it sounded like a construction site all night just outside our door...

Ventajas: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.

Desventajas: The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!

Ventajas: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Desventajas: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Ventajas: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

Desventajas: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.

Ventajas: Me encantó el personal de entretenimiento El director, Ubaldo, encarago de comida y bebidas era increíble! Complejo de super limpio Las duchas de hidromasaje son lo mejor!

Ventajas: Ubicación y algunos servicios.

Desventajas: La habitación no es muy cómoda. Cuarto de baño pequeño, la televisión no funcionaba siempre y la ducha no era muy buena. El hotel no está mal, pero esperaba mucho más por el precio.

Ventajas: + Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.

Desventajas: - Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.

Ventajas: Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.

Desventajas: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.

Ventajas: Comida, instalaciones, comodidad

Desventajas: Calidad del alcohol los tragos no eran buenos

Ventajas: Precio Frente al mar Limpia Todo incluido (bebidas y alcohol). Amable

Desventajas: Nada

Ventajas: Staff were great, a la carte restaurants were awesome and the beach was amazing. Staff in the buffett, a la cartes and beach bar specifically were great.

Desventajas: Beds weren't the most comfortable but not a big issue. Lots of great staff but a lot of bars were understaffed making for long lines. Elevators were continuously down for maintenance and were very slow.

Ventajas: It is great for those families traveling with kids. They have at least 4 swimming pools, plus a dedicated kids swimming/playing area with slides and other activities. Kids loved it. The food was also pretty good, even though it is an all inclusive and taking into account the quantity of food they have to prepare.

Desventajas: The hotel shows its age (about 30 years old). Starting with the lobby and the receptionist desk, you can tell on the walls and ceiling that it has had its damages and repairs. The staff was okay, but I've dealt with nicer staff at other hotels. There is a hotel next door, which was hit by a big hurricane 10 years ago and never got fixed, so depending on who you are and what type of person you are, this could be an eye sore.

Ventajas: Staff are very friendly and speak English and Spanish- very helpful and sweet staff! Beautiful beach and rooms are simple but clean.

Desventajas: Cheap food, watered down cheap drinks and too "touristy". I felt like I wasn't really in Mexico. Couldn't wait to get back to Texas for some real Mex food. People CONSTANTLY trying to sell you time shares, stuff, souvenirs. It was a beat down.

Ventajas: We didn't like much but try to make the best of it since we already there

Desventajas: The buffer was terrible and the noises was so bad you can hear every noise around you and the music from some night club is so loud from 10pm to 2am and our room was all the way at the end and house keeping would clean room but don't leave is with any towels had to call house keeping 2 times after 1 hour they bring the towels . We been coming to Cancun for the last 6 years and this have to be the worse resort. Spend a little more money and stay at Better resorts definitely not coming back

Ventajas: Food was ok. The French restaurant was very good. Their onion soup was superb.

Desventajas: For a resort that advertises that gratuities and taxes are included in the price the staff seem to only want to serve you if they know you would give tip. Very rude reception staff. They were very unapologetic when we were complaining about dangerous paint fumes seeping in from the lower room. My spouse felt dizzy and almost fainted after a few seconds in the room. The reception staff had an annoyed face and replied “so what do you want us to do”

Ventajas: The service was amazing. We went during one of the busiest times of year and still did not wait long for anything. We really liked the adult pool and the service there. I have been to 3 all inclusives at about this cost and thought the buffet was better than the others. The other restaurants were good, not great. Loved the bread and salad at the Italian restaurant and liked the food at the Mexican and French restaurants best

Desventajas: Music at the adult pool and adult bar were not good and heard a lot of complaints. The restrooms downstairs from the adult pool smelled really bad. They seem to do a wonderful job with families and activities for children. Since we went with a group of families this worked out well and everyone was happy. Making reservations was sometimes difficult. Did not care for Wayne's Boots steak but the bull was fun.

Ventajas: + Location + Beach

Desventajas: - Slow in check in process (and lobby witout AC, its a sauna) - Only 3 elevators for the whole hotel and one was broken. And again, a its a sauna. We had to take the stairs many times and what you see and smell in there is something you won't like to know or remember. - Facilities are old and require a big maintainance and or refubrish - Buffet food is really bad, horrible I would say and again buffet facility with no AC and is a sauna. - Pools were always overcrowded, not a place you want to be and/or relax - Slow service in bars. - Room service is available but with a extra charge. - Minibar with little options, two beers and water. - Definetly, it is not a 5 stars hotel, I would barely say it is a 3 stars hotel.