Opiniones recientes
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- Negativas
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2,0
Ventajas: nothing
Desventajas: The sales forced charges to me and take advantage of the fact that I didn’t understand Mexican. He lied to me saying that the phone pack and cooling bag are free and add the charges to my bill without informing me. He also gave me a car that is not full fuel and incurred charges on the fuel as well.
Opinión de
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6,8
Ventajas: Car new brand, very comfortable to fit the family, staff very friendly and shuttle was available for us , no waiting time
Desventajas: Insurance extremely expensive, almost the same cost for the rental
Opinión de
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10,0
Ventajas: Great staff, shuttles, service, vehicles.
Desventajas: The hotspot didn’t work, and I wasn’t refunded (and I was never asked if I wanted one, I was simply provided one and charged for one).
Opinión de
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4,0
Reservation did not exist at the counter
Ventajas: Drop off was somewhat organized.
Desventajas: Reservation didn’t exist in computer. Never got the car we asked for, switched us to a tiny car. Insurance was rediculoisly expensive!
Opinión de
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2,0
Desventajas: When we dropped off the car with slightly under 3/4 of a tank, they charged a completely random extra $50 USD for that 1/4 tank of gas and refused to explain or provide a calculation for that fee. Nor would they give us anything in writing regarding the extra $50 charge. We ended up paying 3x more than what we contracted for and could not get a straight answer. Ultimately we had to leave to catch our flight. It felt completely extortionate.
Opinión de
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10,0
Ventajas: Fast service
Opinión de
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2,0
Malísimo servicio
Ventajas: Nada ni siquiera me rentaron el auto y ni me regresaron el cargo
Desventajas: Me salieron con que mi licencia y pasaporte debían tener al menos un año de vigencia sin poderme mostrar donde decía eso
Opinión de
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9,6
Buena renta
Ventajas: El precio muy accesible y el auto estaba en buenas condiciones
Desventajas: La tapa de la cajuela estaba mal de un lado y no estaba bien
Opinión de
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9,2
Bien
Ventajas: Servicio de transfer desde y hasta la terminal gratuito, Wifi y agua gratuitos en la oficina. El coche era bastante nuevo y cómodo. Si te ofrecen Depósito prepagado de combustible, acepta, sale realmente al mismo precio o un poco más económico que llenarlo en la calle antes de devolverlo y puedes apurar el depósito al máximo.
Desventajas: Tenía algunos rayones y bollos, hay que revisarlo bien y anotarlos todos en un documento que luego tienes que firmar, así que no ahorres tiempo en este proceso. Al recogerlo por la noche no nos dimos cuenta de una mancha de café en el techo de la tapicería, fuimos al día siguiente y se hicieron un poco los locos, tuvimos que insistir mucho para que lo anotaran en el documento de los defectos (pues hay un cargo extra por li pieza de 200USD) finalmente salió el responsable y accedieron a anotarlo.
Opinión de
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2,8
Ventajas: I was ripped off, they charged twice what I was quoted for, total scam.
Opinión de
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6,8
Ventajas: everything was well organised.
Desventajas: the final price is far from the offer. The customer should be informed about the costs of drop off and airport fee (about 40 USD$) for example.
Opinión de
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4,4
Ventajas: The staff was very friendly
Desventajas: When I picked my car up in Cancun at the airport at 9pm at night we were driving from Cancun to tulum which is 2 hrs south on a major freeway in mexico. The car stalled and stopped on the middle of the freeway and would not start for about half an hr. we called the Avis in Cancun and they were not very helpful and when I think about it, they had given me no briefing on what to do if something like this happened. It was 11 pm, on a mexican freeway, I am a young american woman in a broken down car sitting on a freeway. Luckily the car started again. Then when i went to drop the car off the office they gave me directions too was the wrong one and it closed at six pm when my reservation was till 8pm so we were unable to drop the car off and when we talked to the help center they said we would be charged for another day since we didnt turn it in on time. No to mention it the drop off location they put me on was at a random hotel 40 minutes outside of town. I am not sure why they put my drop of location there when I told them I was staying in Tulum. They must have messed up on the book. To top it all off my booking said my car must be dropped off at twelve and when i called and asked when I needed to drop the car of they said its a 24 hr reservation so if I got it at 8 pm then I can drop it off at 8 pm and when i went to return the car the guy was like the car is also late... so all in the it was terrible communication between staff and the staff not really knowing the rules and regulations mixed with mistakes in the booking process on their which caused me to have to argue my case and think I was going to be paying a lot more money than i had originally intended for their mistakes. The plus was once I spoke to them firmly and didnt bend in my conviction about what had happened I only paid my original amount.
Opinión de
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10,0
Ventajas: Great staff, shuttles, service, vehicles.
Desventajas: The hotspot didn’t work, and I wasn’t refunded (and I was never asked if I wanted one, I was simply provided one and charged for one).
Opinión de
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10,0
Ventajas: Fast service
Opinión de
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9,6
Buena renta
Ventajas: El precio muy accesible y el auto estaba en buenas condiciones
Desventajas: La tapa de la cajuela estaba mal de un lado y no estaba bien
Opinión de
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9,2
Bien
Ventajas: Servicio de transfer desde y hasta la terminal gratuito, Wifi y agua gratuitos en la oficina. El coche era bastante nuevo y cómodo. Si te ofrecen Depósito prepagado de combustible, acepta, sale realmente al mismo precio o un poco más económico que llenarlo en la calle antes de devolverlo y puedes apurar el depósito al máximo.
Desventajas: Tenía algunos rayones y bollos, hay que revisarlo bien y anotarlos todos en un documento que luego tienes que firmar, así que no ahorres tiempo en este proceso. Al recogerlo por la noche no nos dimos cuenta de una mancha de café en el techo de la tapicería, fuimos al día siguiente y se hicieron un poco los locos, tuvimos que insistir mucho para que lo anotaran en el documento de los defectos (pues hay un cargo extra por li pieza de 200USD) finalmente salió el responsable y accedieron a anotarlo.
Opinión de
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6,8
Ventajas: Car new brand, very comfortable to fit the family, staff very friendly and shuttle was available for us , no waiting time
Desventajas: Insurance extremely expensive, almost the same cost for the rental
Opinión de
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6,8
Ventajas: everything was well organised.
Desventajas: the final price is far from the offer. The customer should be informed about the costs of drop off and airport fee (about 40 USD$) for example.
Opinión de
-
2,0
Ventajas: nothing
Desventajas: The sales forced charges to me and take advantage of the fact that I didn’t understand Mexican. He lied to me saying that the phone pack and cooling bag are free and add the charges to my bill without informing me. He also gave me a car that is not full fuel and incurred charges on the fuel as well.
Opinión de
-
4,0
Reservation did not exist at the counter
Ventajas: Drop off was somewhat organized.
Desventajas: Reservation didn’t exist in computer. Never got the car we asked for, switched us to a tiny car. Insurance was rediculoisly expensive!
Opinión de
-
2,0
Desventajas: When we dropped off the car with slightly under 3/4 of a tank, they charged a completely random extra $50 USD for that 1/4 tank of gas and refused to explain or provide a calculation for that fee. Nor would they give us anything in writing regarding the extra $50 charge. We ended up paying 3x more than what we contracted for and could not get a straight answer. Ultimately we had to leave to catch our flight. It felt completely extortionate.
Opinión de
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2,0
Malísimo servicio
Ventajas: Nada ni siquiera me rentaron el auto y ni me regresaron el cargo
Desventajas: Me salieron con que mi licencia y pasaporte debían tener al menos un año de vigencia sin poderme mostrar donde decía eso
Opinión de
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2,8
Ventajas: I was ripped off, they charged twice what I was quoted for, total scam.
Opinión de
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4,4
Ventajas: The staff was very friendly
Desventajas: When I picked my car up in Cancun at the airport at 9pm at night we were driving from Cancun to tulum which is 2 hrs south on a major freeway in mexico. The car stalled and stopped on the middle of the freeway and would not start for about half an hr. we called the Avis in Cancun and they were not very helpful and when I think about it, they had given me no briefing on what to do if something like this happened. It was 11 pm, on a mexican freeway, I am a young american woman in a broken down car sitting on a freeway. Luckily the car started again. Then when i went to drop the car off the office they gave me directions too was the wrong one and it closed at six pm when my reservation was till 8pm so we were unable to drop the car off and when we talked to the help center they said we would be charged for another day since we didnt turn it in on time. No to mention it the drop off location they put me on was at a random hotel 40 minutes outside of town. I am not sure why they put my drop of location there when I told them I was staying in Tulum. They must have messed up on the book. To top it all off my booking said my car must be dropped off at twelve and when i called and asked when I needed to drop the car of they said its a 24 hr reservation so if I got it at 8 pm then I can drop it off at 8 pm and when i went to return the car the guy was like the car is also late... so all in the it was terrible communication between staff and the staff not really knowing the rules and regulations mixed with mistakes in the booking process on their which caused me to have to argue my case and think I was going to be paying a lot more money than i had originally intended for their mistakes. The plus was once I spoke to them firmly and didnt bend in my conviction about what had happened I only paid my original amount.
Opinión de
