Hilton Garden Inn Amarillo

Staffing Level

Ventajas: Convenient to the I40 and reputable hotel chain

Desventajas: The desk clerk was only concerned with her duties. I informed her of an inoperable ice machine and she wrote it down? Really? Restaurant was under staffed and not trained properly. Trash near coffee kiosk was overflowing and janitorial staff was evidently on a 60 minute break. Desk clerk held her post and did not offer to empty the container. Training is really lacking at this facility. The manager should really consider a job change, they are killing the reputation.