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Encuentra vuelos baratos de Islandia a Santa Cruz de Tenerife Aeropuerto Tenerife Sur

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Información del vuelo Islandia-Santa Cruz de Tenerife Aeropuerto Tenerife Sur

Los vuelos llegan a Santa Cruz de Tenerife Aeropuerto Tenerife Sur
Los vuelos salen de Islandia
Precio del vuelo 177 €
Aerolíneas WOW air, Lufthansa, British Airways, Aeroflot

Reserva vuelos baratos de Islandia a Santa Cruz de Tenerife Aeropuerto Tenerife Sur (i/v)

Aeropuertos
Origen
Reikiavik
177 €
solo
177 €
Destino
Santa Cruz de Tenerife
177 €
solo
177 €
mar. 12 mar.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
17h 15m
mar. 26 mar.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
21h 45m
177 €
Viaje: 15 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
jue. 21 mar.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
5h 45m
jue. 4 abr.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
5h 40m
306 €
Viaje: 15 días
5,6AceptableVer opiniones
Valoración general: 5,6 Aceptable
Basado en 1.495 opiniones
General
5,9
Embarque
6,2
Comodidad
5,6
Personal
6,9
Actividades
4,1
Comida
4,7
DUB
KEF
Regular 2,0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

KEF
BCN
Regular 2,0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

KEF
BOS
Bueno 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

ORD
KEF
Regular 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

KEF
CPH
Aceptable 5,6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

mar. 20 nov.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
16h 40m
sáb. 1 dic.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
31h 10m
179 €
Viaje: 12 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
mié. 6 feb.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
40h 00m
mié. 20 feb.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
27h 15m
181 €
Viaje: 15 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
jue. 21 mar.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
46h 10m
mié. 3 abr.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
25h 45m
427 €
Viaje: 14 días
8,0ExcelenteVer opiniones
Valoración general: 8,0 Excelente
Basado en 23.367 opiniones
General
8,1
Embarque
8,1
Comodidad
7,9
Personal
8,5
Actividades
7,7
Comida
7,7
MAD
FRA
Excelente 8,0

El vuelo salió en hora

MUC
DEN
Excelente 10,0

Very friendly and accommodating

NA

MUC
BOS
Excelente 9,6

Very comfortable with enough of leg room. Huge choice of movies. 8 hours flight just passed fast with 4 movies I have watched.

Pasta with beef can be better.

JFK
MUC
Excelente 10,0

I like my trip - good service, good food (vine, whiskey :-) )

IAD
MUC
Excelente 8,0

Touch screen is sharp and responsive.

Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style.

mar. 20 nov.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
44h 10m
vie. 23 nov.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
27h 40m
188 €
Viaje: 4 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
vie. 1 feb.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
20h 00m
vie. 8 feb.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
20h 20m
476 €
Viaje: 8 días
7,3BuenoVer opiniones
Valoración general: 7,3 Bueno
Basado en 19.051 opiniones
General
7,4
Embarque
7,6
Comodidad
7,2
Personal
8,0
Actividades
7,0
Comida
6,8
LHR
BCN
Excelente 10,0

Todo fue sobre ruedas y el personal estuvo a la altura de las circunstancias

PHL
LHR
Excelente 9,0

Seats are comfortable, head rest is adjustable, good leg room, nice entertainment selection and no extra charge for adult beverages!

When we arrived at London Heathrow, there was no gait, no stairs, and no buses to transport passengers to the terminal. We were stuck on the plane for an hour waiting. The crew was helpful in keeping everyone informed and let us know they called the airport staff multiple times for the stairs/buses to get us off and those with connections (me) going. The crew was frustrated too.

MRS
LHR
Regular 3,6

Charged airport bag checking price even thought I had checked in on line for half the baggage check in fees. Added $120 to the fare

LHR
ZRH
Bueno 7,6

We loved the safety video. The seats were comfortable

No complimentary sodas or water.

LHR
BOS
Bueno 6,6

2 1/2 delay with no information to travelers. We were told Gate A then at the last minute (after a couple of hours) it was switched to Gate C. We had to take a transport to new gate and were afraid we would miss flight as the original flight time was still posted. There was no updated flight info anywhere. Very stressful after what was already a long wait.

sáb. 2 feb.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
16h 40m
sáb. 16 feb.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
37h 55m
194 €
Viaje: 15 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
mar. 20 nov.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
16h 40m
sáb. 24 nov.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
36h 40m
197 €
Viaje: 5 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
mar. 27 nov.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
5h 45m
sáb. 8 dic.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
5h 50m
320 €
Viaje: 12 días
5,6AceptableVer opiniones
Valoración general: 5,6 Aceptable
Basado en 1.495 opiniones
General
5,9
Embarque
6,2
Comodidad
5,6
Personal
6,9
Actividades
4,1
Comida
4,7
CDG
KEF
Regular 2,0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

DUB
KEF
Regular 2,0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

SXF
KEF
Bueno 6,3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

KEF
BCN
Regular 2,0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

KEF
BOS
Bueno 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

lun. 4 feb.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
39h 55m
lun. 18 feb.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
24h 40m
206 €
Viaje: 15 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
mié. 14 nov.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
50h 30m
dom. 18 nov.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
30h 45m
707 €
Viaje: 5 días
7,8BuenoVer opiniones
Valoración general: 7,8 Bueno
Basado en 7.336 opiniones
General
8,0
Embarque
8,0
Comodidad
7,9
Personal
8,3
Actividades
7,5
Comida
7,5
SVO
NRT
Bueno 7,3

Russian stewards and stewardesses are just so kind. Responsive to my requests.

TLV
SVO
Aceptable 5,6

Not much Seems ordinary

Pushy and impolite passengers Checkin service needs TLC, poor

SVO
JFK
Aceptable 4,0

Stuart and stuardess was not nice at all. Very dry, did not give a choice of food or drink, were serving like they were not happy to be there, afraid to say an extra word, Not polite.

SVO
LAX
Excelente 10,0

Staff, flight attendants, aircraft and most importantly the flight itself.

LED
SVO
Excelente 10,0

New plane, great service. Free food and coffee/tea/water on short 1 hour flight. Free 1 piece luggage allowance. Overall excellent experience

mar. 27 nov.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
5h 45m
sáb. 8 dic.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
5h 50m
327 €
Viaje: 12 días
5,6AceptableVer opiniones
Valoración general: 5,6 Aceptable
Basado en 1.495 opiniones
General
5,9
Embarque
6,2
Comodidad
5,6
Personal
6,9
Actividades
4,1
Comida
4,7
SXF
KEF
Bueno 6,3

Seats are too small

SXF
KEF
Bueno 6,3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

ORD
KEF
Regular 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

CDG
KEF
Regular 2,0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
LAX
Excelente 10,0

LAS AEROMOZAS

QUE EL VUELO ESTUVO MUY LARGO

jue. 1 nov.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
9h 20m
lun. 12 nov.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
54h 40m
232 €
Viaje: 12 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
jue. 31 ene.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
5h 45m
mar. 12 feb.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
5h 50m
340 €
Viaje: 13 días
5,6AceptableVer opiniones
Valoración general: 5,6 Aceptable
Basado en 1.495 opiniones
General
5,9
Embarque
6,2
Comodidad
5,6
Personal
6,9
Actividades
4,1
Comida
4,7
BOS
KEF
Regular 2,0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

KEF
LAX
Bueno 7,3

Que no cuenta con pantalla para ver películas en los asientos.

SFO
KEF
Regular 2,0

Didn't take the flight. Wasn't allowed to cancel.

CDG
KEF
Regular 2,0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

SXF
KEF
Bueno 6,3

Seats are too small

sáb. 10 nov.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
5h 45m
sáb. 17 nov.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
16h 00m
345 €
Viaje: 8 días
5,6AceptableVer opiniones
Valoración general: 5,6 Aceptable
Basado en 1.495 opiniones
General
5,9
Embarque
6,2
Comodidad
5,6
Personal
6,9
Actividades
4,1
Comida
4,7
SFO
KEF
Regular 2,0

Didn't take the flight. Wasn't allowed to cancel.

CDG
KEF
Regular 2,0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

BOS
KEF
Regular 2,0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

DUB
KEF
Regular 2,0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

KEF
LAX
Bueno 7,3

Que no cuenta con pantalla para ver películas en los asientos.

jue. 1 nov.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
9h 20m
sáb. 10 nov.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
47h 20m
243 €
Viaje: 10 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
jue. 18 abr.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
44h 20m
mié. 24 abr.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
25h 45m
491 €
Viaje: 7 días
8,0ExcelenteVer opiniones
Valoración general: 8,0 Excelente
Basado en 23.367 opiniones
General
8,1
Embarque
8,1
Comodidad
7,9
Personal
8,5
Actividades
7,7
Comida
7,7
FRA
SFO
Bueno 7,3

Glad that i was able to secure a seat in the emergency exit row (row 70)

Wow, I am not a heavy woman, I wear a size large but I am not in the least obese, just tall and not skinny. The seat width was ridiculously tight! I have NEVER experienced such discomfort in a Emergency Row seat!

MEX
FRA
Excelente 9,0

La atención de las azafatas!

JFK
MUC
Excelente 10,0

I like my trip - good service, good food (vine, whiskey :-) )

MAD
FRA
Excelente 8,0

El vuelo salió en hora

MUC
BOS
Excelente 9,6

Very comfortable with enough of leg room. Huge choice of movies. 8 hours flight just passed fast with 4 movies I have watched.

Pasta with beef can be better.

mar. 1 ene.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
30h 10m
mié. 9 ene.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
34h 50m
251 €
Viaje: 9 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
mar. 30 oct.
KEF
Reykjavik Keflavik Intl
TFS
Tenerife-Sur
5h 45m
jue. 8 nov.
TFS
Tenerife-Sur
KEF
Reykjavik Keflavik Intl
5h 50m
384 €
Viaje: 10 días
5,6AceptableVer opiniones
Valoración general: 5,6 Aceptable
Basado en 1.495 opiniones
General
5,9
Embarque
6,2
Comodidad
5,6
Personal
6,9
Actividades
4,1
Comida
4,7
ORD
KEF
Regular 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

BOS
KEF
Regular 2,0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

KEF
LAX
Excelente 10,0

LAS AEROMOZAS

QUE EL VUELO ESTUVO MUY LARGO

KEF
LAX
Bueno 7,3

Que no cuenta con pantalla para ver películas en los asientos.

SXF
KEF
Bueno 6,3

Seats are too small

*
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