|Los vuelos llegan a||Colombia|
|Los vuelos salen de||Ingenio Gran Canaria|
|Precio del vuelo||789 €|
|Aerolíneas||Air Europa, American Airlines|
Safe TO and landing.
Cramped seat space, warm cabin, must pay for even the first piece of luggage, must pay for any seat selection.
First flight on Air Europa biz class to AMS. Easy check in. Great lounge st Madrid with plenty of food/drinks. Leather seats with blocked middle seat. FAs were friendly and efficient. Landed ahead of time. Bags were first off. Great value with these services
Liked it all
This is a complaint regarding a luggage that was not included in my fare ticket. I was not informed from your company Kayak that the luggage was not included in the price. I had to pay extra money on top of the fare ticket of $150 for just one luggage just because was not mention on the fare ticket. Please give me an explanation of your policy in regard, and please advice people in regard of what I just mention otherwise I think your company tricks people without mentioning clearly that suitcases are not included to lower prices
Tech/entertainment screens could be more updated
Delay due to equipment failure, were not able to estimate delay
Flight cancelled after multiple delays. Huge line with single agent to rebook everyone
Ummm . . . the colors?
10 years ago, American was a great airline. It has just gone down and down. The flight attendants are miserable, grabbing things out of your hand when they come to collect stuff before landing. No smiles, no grace. The plane was old, but also poorly cleaned between flights, so the bathrooms on our LAX-Atlanta flight smelled of urine from minute 1--you can imagine how they smelled by the time we landed. There was trash in my seat-back pocket when I took my seat. Supposedly food was available for purchase, but I couldn't activate the food menu, only the drinks menu, on my little seatback screen, so I just waited until I got to Atlanta to eat.
Purser Rockland Albrecht and his crew went out of their way to make our over night flight BA as comfortable as possible. Found us better seats and checked in to see that all was well on a busy flight. Service has certainly improved!
Getting off the plane
3 hours late flight- customer care very insensitive and unhelpful
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