|Duración media de vuelo||3h 19m|
|Los vuelos llegan a||El Calafate|
|Los vuelos salen de||Buenos Aires Arpt. Jorge Newbery|
|Precio del vuelo||146 €|
|Aerolíneas||Aerolínea destacada, LATAM Airlines, Aerolineas Argentinas|
The entertainment system is exceptional. The food, in my opinion, has always been good. I've flown Lan Airlines since before the merger for at least a decade. The crew was efficient, in particular given the size of the flight.
Oddly, the seats were slightly less comfortable on this larger jet than on the LATAM flight from Santiago to Lima which was a smaller jet with one aisle and 3 seats per row.
The flight was comfortable and enjoyable.
Great flight and friendly staff
There was an air traffic controller's strike which I acknowledge was out of the airline's control. However, the airline had no systems in place to manage the number of affected passengers or provide timely communication. There was a five + hour standing wait at the check-in desk. Finally, our bags were checked and we were given boarding passes, only to spend another hour in the departure lounge without any information. In the end, our flight was cancelled without any apologies. There was no direction or assistance given to any of the passengers affected to reclaim their luggage or make alternative plans. In fact we were given incorrect information that we should rejoin the 5hr queue at the check-in desk to rebook on another flight for the following day (which we decided to forgo). It could only be described as a chaotic and unpleasant experience. I am told industrial strikes are common in Argentina so I am surprised that the airline hasn't found a better way to deal with these events.
La atención de los auxiliares
The only thing I liked was that they eventually got us to El Calafate
What didn't I like? Everything else. I fly 150000 miles a year and have never had an experience like this. Aerolineas went on strike the morning of our flight and canceled it. Ok, strikes are terrible, but they happen. However, we then had to spend NINE HOURS waiting in line at the airport. Aerolineas refused to talk to us over the phone, saying we had to call the agency. Kayak and FlightNetwork tried to call Aerolineas, who then said they wouldn't help and we could only solve it at the airport. Hence the nine hours. They eventually rebooked us on a flight the next morning, out of the other airport in Buenos Aires. Again, I get it, flights were full with the cancellations. But the run-around was appalling, and they didn't pay for our hotel (why on earth not? We had to spend an extra night and it was ENTIRELY THEIR FAULT) or the $100 of cabs back into the city and then out the next morning. Absolutely appalling customer service. Never again. And honestly, never again through Kayak either.
The seat 9A doesn`t have a window! There`s only a wall very near you head. It was the worse seat I ever saw in my life. WARNING: Do yourself a favor: Don`t reserve this seat .
Perfectly on time, good snacks, great view from window.
Left on time, arrived on time. Not a lot of unnecessary announcements so I could try to sleep.
Very tight seating. Seat B - in the middle of a row - left me very little room for my arms.
I paid about 700usd to a couple of hours and this was the worst company i have ever flew here
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