Encuentra vuelos baratos de Alemania a Santa Cruz de Tenerife Tenerife-Norte

20 minutes notice of an 8 hour delay. Zero communication, treated like cattle by ground staff, given a €5 food voucher after literally chasing staff around other boarding gates. €5 is not “reasonable” food expense for this length of delay under EU261. Then sent a reminder to claim from insurance company. No Ryanair - we will be claiming full amount from you, and encouraged other travellers to do the same. Utter amateurs and fraudsters.

You get what you pay for. No issues

The queue on the tarmac waiting to board but I realise they are trying to keep to schedule

Nothing

Seating uncomfortable, don’t even serve water, charge money to check in 3 days early and for some strange reason they charged 100€ for standard carry ones manufactured by Samsonite for international travel because it didn’t fit in their standard cubby ... the same carry ones they allowed from London to Stansted became a tad too big on return . They remind me of US traffic police that start giving tickets on tiny issues st the end of the month to make their quota . Also many people in the line had bags exactly our size

Flight was ok

They didn’t put up the gate number until 15 minutes from boarding, the gate was far away, and they rechecked the ID 2 times in the 15 minutes. WE ARE NOT CATTLE!! Treat your customers with at least a little RESPECT.

Everything was great!

The price

Some of the crew was very rude, food was bad forca 9 hr flight!!!

The flight attendants were very nice to my family, and they went through extra effort to take care of us. I would be happy to fly this airline again.

My wife’s bag was damaged during handling, but I am not sure that is the fault of Air Europa, perhaps the airport personnel in Miami or Madrid.

Seats were very close in front of you. Then my seat did not recline so for the 8 hour flight I had lady in front of me basically in my lap. Flight attendant said I could walk around and look for other seat....didn't offer to see if other seats were available, didn't appear so. Also had teenage son with me did not want to leave him.

El vuelo

Nos han cambiado de puerta a último momento, nos han hecho correr y esperar por mucho

Flights notoriously late Staff useless Service inexistant No information provided Avoid Vueling

Never made the flight bc the 1st leg of the trip was delayed. What a waste of time and money

El vuelo se retrasó, el personal sin experiencia y dicho por ellos estaban de guardia, mal servicio

Two hour flight, with nice crew. Entertainment on board with a good selection is based on wifi and your ownd device. On time

Food is not free. If you want some, pay for it (what nowadays is normal). Leg space was tight for me

No ofrecen bebidas entre comidas como en otras compañías (ej Turquish se cansan por atenderte) Audifonos de pobre calidad, no dan otro accesorio para vieje, espacio reducido y comida muy pobre

La aerolínea y el personal

Todo estuvo bien

Very comfortable. Service good

He tenido problemas con el cheking ya que yo pude mi nombre bien y tengo pantallazos en el móvil del proceso de reserva y habéis puesto mi segundo apellido. A ver si a la vuelta me dejan embarcar o por hacer el cambio del nombre mal puesto me cobran 60 €. Experiencia mala

We made it.

Boarding was very slow. Had to take a bus to the plane, not even water to drink.

Nothing

Seating uncomfortable, don’t even serve water, charge money to check in 3 days early and for some strange reason they charged 100€ for standard carry ones manufactured by Samsonite for international travel because it didn’t fit in their standard cubby ... the same carry ones they allowed from London to Stansted became a tad too big on return . They remind me of US traffic police that start giving tickets on tiny issues st the end of the month to make their quota . Also many people in the line had bags exactly our size

El vuelo salió puntual, embarcamos rápido

El sitio insuficiente para alguien alto. Menos mal que solo era 1h45m. Curioso que tanto a la ida como a la vuelta desde zgza a Milan solo hablen ingles e italiano.

There was a 2 hours delay that caused me to miss my other flights, without any compensation or at least apology

We paid for exit row seats that made all the difference. This also made us eligible for a lounge

The price

Some of the crew was very rude, food was bad forca 9 hr flight!!!

The flight was 3 hrs delayed. I bought and took another flight.

20 minutes notice of an 8 hour delay. Zero communication, treated like cattle by ground staff, given a €5 food voucher after literally chasing staff around other boarding gates. €5 is not “reasonable” food expense for this length of delay under EU261. Then sent a reminder to claim from insurance company. No Ryanair - we will be claiming full amount from you, and encouraged other travellers to do the same. Utter amateurs and fraudsters.

New aircraft lavazza stong coffee

All was good

I came to the airport on 17:30 but The Checkin counter were open too late, after 1800. There was only 1 staff member in the counter. The lines were long and crouded . After we finished our check in and sent the luggage we went to the gate. There they realized that some of the printed bourding passes are not o k. The attendant in the counter did not checked it and sent us to the gate. We had to go back to the counter but the flight was closed already. We called the staff and after all we had to pay 100 euro to the counter to print the correct bourding passes and then to rush to the aircraft. If Ryan air put enough staff in the counters it wouldn’t happen. We almost miss the flight and it caused us a big inconvenous.

El vuelo salió puntual, embarcamos rápido

El sitio insuficiente para alguien alto. Menos mal que solo era 1h45m. Curioso que tanto a la ida como a la vuelta desde zgza a Milan solo hablen ingles e italiano.

vuelo salió con 2h de retraso. durante mucho tiempo nos tuvieron encerrados en el avion esperando el despegue. A pesar de tener suficiente tiempo hasta llegar a Barcelona, personal servió la comida (a mi particularmente) a las fila 20 tan sólo minutos antes de que el avión comenzara la maniobra de aterizaje con lo cual tuve que dejar de comer. Considero que deberian ser mas diligentes en el reparto de la comida o avizar a los pasajeros sobre las maniobras del avion para que pudiera decidir si espera el aterrizaje o come dentro del avión. Al aterrizar nos dejaron durante 40 min dentro ya que habia una pelea entre pasajeros y esperaban a la Guardia Civil. Considero que no era necesario a alargar esa espera ya que los pasajeros estaban bien identificados y controlados. Muy mala experiencia en general

El vuelo se retrasó, el personal sin experiencia y dicho por ellos estaban de guardia, mal servicio

Our flight was slated for 3:35pm departure. But hours before the flight, the guessing game started as to how delayed and for what reason the flight was delayed. We ended up leaving 4 hours later and with one feeble apology from the captain...

Absolutely nothing. A meager €8 voucher that didn't even cover a meal and a poorly informed gate agent that couldn't provide any information because the head office wouldn't provide any information. To top it all off, the lie as to why the flight was delayed was not maintained by either ground staff nor the crew. Unbelievable

El vuelo

Nos han cambiado de puerta a último momento, nos han hecho correr y esperar por mucho

Nothing

Seating uncomfortable, don’t even serve water, charge money to check in 3 days early and for some strange reason they charged 100€ for standard carry ones manufactured by Samsonite for international travel because it didn’t fit in their standard cubby ... the same carry ones they allowed from London to Stansted became a tad too big on return . They remind me of US traffic police that start giving tickets on tiny issues st the end of the month to make their quota . Also many people in the line had bags exactly our size

Flight was ok

They didn’t put up the gate number until 15 minutes from boarding, the gate was far away, and they rechecked the ID 2 times in the 15 minutes. WE ARE NOT CATTLE!! Treat your customers with at least a little RESPECT.

I came to the airport on 17:30 but The Checkin counter were open too late, after 1800. There was only 1 staff member in the counter. The lines were long and crouded . After we finished our check in and sent the luggage we went to the gate. There they realized that some of the printed bourding passes are not o k. The attendant in the counter did not checked it and sent us to the gate. We had to go back to the counter but the flight was closed already. We called the staff and after all we had to pay 100 euro to the counter to print the correct bourding passes and then to rush to the aircraft. If Ryan air put enough staff in the counters it wouldn’t happen. We almost miss the flight and it caused us a big inconvenous.

You get what you pay for. No issues

The queue on the tarmac waiting to board but I realise they are trying to keep to schedule

Everything was great!

There was a 2 hours delay that caused me to miss my other flights, without any compensation or at least apology

Seats were very close in front of you. Then my seat did not recline so for the 8 hour flight I had lady in front of me basically in my lap. Flight attendant said I could walk around and look for other seat....didn't offer to see if other seats were available, didn't appear so. Also had teenage son with me did not want to leave him.

The price

Some of the crew was very rude, food was bad forca 9 hr flight!!!

Our flight was slated for 3:35pm departure. But hours before the flight, the guessing game started as to how delayed and for what reason the flight was delayed. We ended up leaving 4 hours later and with one feeble apology from the captain...

Absolutely nothing. A meager €8 voucher that didn't even cover a meal and a poorly informed gate agent that couldn't provide any information because the head office wouldn't provide any information. To top it all off, the lie as to why the flight was delayed was not maintained by either ground staff nor the crew. Unbelievable

Vueling agents gave 6 different conflicting times for the delay

El vuelo

Nos han cambiado de puerta a último momento, nos han hecho correr y esperar por mucho

Never made the flight bc the 1st leg of the trip was delayed. What a waste of time and money

20 minutes notice of an 8 hour delay. Zero communication, treated like cattle by ground staff, given a €5 food voucher after literally chasing staff around other boarding gates. €5 is not “reasonable” food expense for this length of delay under EU261. Then sent a reminder to claim from insurance company. No Ryanair - we will be claiming full amount from you, and encouraged other travellers to do the same. Utter amateurs and fraudsters.

El vuelo salió puntual, embarcamos rápido

El sitio insuficiente para alguien alto. Menos mal que solo era 1h45m. Curioso que tanto a la ida como a la vuelta desde zgza a Milan solo hablen ingles e italiano.

I came to the airport on 17:30 but The Checkin counter were open too late, after 1800. There was only 1 staff member in the counter. The lines were long and crouded . After we finished our check in and sent the luggage we went to the gate. There they realized that some of the printed bourding passes are not o k. The attendant in the counter did not checked it and sent us to the gate. We had to go back to the counter but the flight was closed already. We called the staff and after all we had to pay 100 euro to the counter to print the correct bourding passes and then to rush to the aircraft. If Ryan air put enough staff in the counters it wouldn’t happen. We almost miss the flight and it caused us a big inconvenous.

New aircraft lavazza stong coffee

All was good

Seats were very close in front of you. Then my seat did not recline so for the 8 hour flight I had lady in front of me basically in my lap. Flight attendant said I could walk around and look for other seat....didn't offer to see if other seats were available, didn't appear so. Also had teenage son with me did not want to leave him.

The flight attendants were very nice to my family, and they went through extra effort to take care of us. I would be happy to fly this airline again.

My wife’s bag was damaged during handling, but I am not sure that is the fault of Air Europa, perhaps the airport personnel in Miami or Madrid.

The flight was 3 hrs delayed. I bought and took another flight.

We paid for exit row seats that made all the difference. This also made us eligible for a lounge