Ventajas: "Brilliantly safety-conscious crew but very personable."
Desventajas: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."
Desventajas: "Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude"
Ventajas: "Great services"
Desventajas: "Great seat and smooth flight"
Desventajas: "Entre todos las compañías en que volé en este viaje, considero que es la que ofrece mejor servicio"
Ventajas: "Super cool light meal in a little bag. Best budget airline I have flown."
Ventajas: "Seamless boarding and deviating."
Desventajas: "Thai Smole seats offer the least legroom in my experience. Very narrow."
Desventajas: "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
Ventajas: "Nothing apart from kind crew"
Desventajas: "Food was really not good at all! Very poor The inside of plane was not clean!"
Ventajas: "On-time departure and arrival."
Desventajas: "Nothing to complain about."
Ventajas: "Airfare was reasonably priced."
Desventajas: "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."
Desventajas: "Nothing negative"
Ventajas: "Great flight on Thai Smile."
Ventajas: "love the food"
Ventajas: "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
Desventajas: "There wasn’t any tv to watch and not by way of magazines either."
Desventajas: "Getting our bags took a long time"
Ventajas: "The relaxed atmosphere and attentiveness of the flight attendants"
Desventajas: "The distance of the terminal to the aircraft"
Ventajas: "Seats were comfy and staff helpful and nice."
Desventajas: "$60 charge for 10 kilos overweight limit. This is terrible."
Ventajas: "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
Ventajas: "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
Ventajas: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
Ventajas: "Great service"
Ventajas: "Crew was friendly and helpful, boarding was easy, flight was smooth"
Desventajas: "No entetainment, food just a pretty untasty sandwich"
Ventajas: "smooth as silk"
Ventajas: "friendly, professional crew"
Ventajas: "I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice."
Ventajas: "Friendly staff through every step of the way."
Desventajas: "Vegan food options would be a wonderful addition. Everything else was great!"
Ventajas: "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
Desventajas: "Fish sandwich wasn't my favorite"
Ventajas: "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)"
Desventajas: "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand."
Ventajas: "On boar meal was great. Customer service was outstanding!"
Desventajas: "They don't offer more flights!"
Ventajas: "Quick flight"
Desventajas: "40 minute delay"
Ventajas: "Great service, very amicable staff, excellent plane"
Ventajas: "Awesome service, great staff, amazing trip"
Desventajas: "The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile."
Desventajas: "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
Ventajas: "Very flight and check-in process"
Ventajas: "Aircraft size was big for short haul"
Desventajas: "Not much to dislike"
Ventajas: "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
Desventajas: "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
Ventajas: "Great flight. On time. The crew was polite and professional. Nice experience."
Ventajas: "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"
Ventajas: "Overall everything was good except meal option"
Desventajas: "Not having vegetarian snack or meal"
Desventajas: "Food was with meat."
Ventajas: "Such an amazing experience! From start to finish!"
Ventajas: "Only problem we encountered was a lost bag containing all my clothes. I arrived on a Friday and did not receive my bag until 2:50 am on Sunday morning"
Ventajas: "The ladies are so kind...unlike many American airlines! Very nice flight!"
Ventajas: "Such a quick flight Bangkok to Phuket, I wouldn't expect food, especially on Thai Smile which I think is the economy version of regular Thai Air, but they had very neat pre packed snack bags with Shu Mai. Efficient staff, always love flying Thai Air."
Desventajas: "plane was 30- 45 minutes late leaving BKK and about 20 minutes late leaving KK"
Ventajas: "Very clean and comfortable. Super friendly cabin crew."
Desventajas: "Somehow the main handle on my baggage on wheels was damaged"
Ventajas: "Friendly crew, tasty small meal, not new but well maintained cabin"
Desventajas: "Slightly dated cabin"
Ventajas: "Overall, the staff managed well the extra challenge of shutdowns and restrictions introduced by COVID. No complaints from me!"
Desventajas: "Honestly, Bangkok Air is one of my preferred regional carriers. "Normally" the food served is tasty, the plane is comfortable and the staff quite efficient. I have travelled a lot in my life and if there was a shortfall, would say so. Then again, I don't nitpick what professionals need to do to accomplish their jobs."
Ventajas: "The seat that I picked had lots of leg room."
Desventajas: "Better selection of movies."
Ventajas: "Tripulación amable"
Desventajas: "El avión es muy pequeño para ser un vuelo internacional. Casi no había pasillo."
Ventajas: "Lounge gratuita para clase turista en Bangkok con refrescos, café, snacks y WiFi gratis"
Desventajas: "2 horas de retraso"
Ventajas: "Very friendly crew! Good food! Boarding was a little confusing but it worked out. The plane was old but it wasn't bad. I'm fortunately tiny and fit into tiny Asian seats. The boutique airline marketing is super hipster in how ironic (inaccurate?) it is, but it was a cheap flight so..."
Desventajas: "The ATR-72 is a ROCKET PROPELLED TIN CAN IN THE CLOUDS. The pilot did his best to fly around the thunder clouds but the turbulence was absolutely terrifying. For this reason alone I'm probably going to skip this airline again to fly in something that won't make me throw up."
Ventajas: "The crews made good service."
Desventajas: "Passengers should select more juices in a service"
Ventajas: "The flight had good food and service and was very comfortable!"
Ventajas: "Attendants are very courteous and professional. They served a hot meal within 30 minutes of take off."
Ventajas: "Crew were very welcoming"
Desventajas: "Being on time."
Desventajas: "Luggage did not make our flight to Siem Reap but came on next flight and was delivered to hotel 3.5 hours later. Can’t complain."
Ventajas: "On time"
Desventajas: "I liked everything"
Ventajas: "Was a budget flight so no thrills. Was exactly what as expected. I’m satusfied"
Ventajas: "Nice crew, empty flight."
Desventajas: "Took off 26 mins late w no explanation."
Ventajas: "Service, entertainment, food, beverageS, took of perfectly on time and landed 15 min before the schedule time"
Desventajas: "Old (A319) and dirty (outside) plane"
Ventajas: "Full service (with meal) on 1 hour flight!"
Ventajas: "Full service (with meal) on 1 hour flight!"
Ventajas: "I’m always impressed that Bangkok Airways serves food on short flights. The chilli chicken was actually not bad."
Desventajas: "I like to fly with this airline because they offer access to their airport lounge to all passengers. Unfortunately, the lounge at Chiang Mai airport for international departures has closed permanently."
Ventajas: "Good friendly staff. Very nice lounge. Clean and comfortable"
Desventajas: "I would like alcohol selection, would pay. See southwests options. Also I don't think I've ever been in a comfortable plane, but I'd like too"
Ventajas: "Food ok"
Desventajas: "I wish all airlines would board from rear to front. So much more efficient."
Ventajas: "Perdí mi pasaporte y creo que fue en el Security point donde lo dejé en la bandeja plástica Por favor ayudenme. Recuperarlo Lo necesito para poder volver a chile Gracias"
Ventajas: "Loved my first time flying on Bangkok Airways. The crew was handsome and beautifully groomed in their uniforms. Service and food was great. Leg room and comfort was good. Pilots were great, supported by the mechanics, air traffic controllers, etc. Very positive experience. Carol"
Ventajas: "BA did give us food vouchers and they have a worn but reasonably stocked lounge at CNX for all their customers. Also provide a meal on a 1 hour flight. Staff is always friendly and courteous."
Desventajas: "Flight delayed 4 hours, they may have offered options if asked but we decided against asking so others with connections or important plans could do so."
Ventajas: "I get early to the airport and wait at the lounge it was mice to relax a bit All the crew are great Sire i will fly with you keep doing a geat job"
Ventajas: "Economy class seats relatively roomy. Staff very professional pleasant and accommodating"
Desventajas: "Boarding a little unorganized"
Ventajas: "In-flight meal, commenced on time."
Desventajas: "Always seems like they are using bus gates- not convenient!"
Ventajas: "Not much!"
Desventajas: "At check-in, i found out that I had to either pay 4x ticket price for my luggage or buy a completely new ticket again for 2x the original price and no credit for initial ticket. So overall, very bad experience!"
Ventajas: "Good meeting the schedule, fast handling in all points"
Ventajas: "The flight was fine and the Bangkok airways flight staff was excellent. I am always impressed by how much food they are able to serve in a short flight"
Desventajas: "I'm not sure who's fault it is but the baggage service at Bangkok airport was lousy. It took over a half an hour to get the bags out"
Ventajas: "I loved the service. First of all, they fed us and it was unexpected. The crew was professional, boarding was easy. It was a very enjoyable flight."
Desventajas: "Our Flight was cancelled and Never recieved an email. Was not told until we arrived at the airport well over 2 hours before our flight. They said all the direct flights had been booked so our 3 hours travel day turned into a 7 hour travel day with two flights and a layover. On top of that, they then lost my friends luggage in the confusion. Hardly helpful with the rescheduling or lost luggage. Only plus was that when it was found it was delivered to our hotel."
Desventajas: "Food was pretty bad. Plane was kind of old."
Desventajas: "We were held up in bangkok many hours and it was unclear that I could have been waiting in the lounge with wifi- the staff did not communicate clearly and the postings about the delay was unclear and confusing I was frustrated and angered. Also arriving so late made the transport into krabi more expensive- I felt the airline was responsible."
Ventajas: "The crew was nice & everything was fine once we actually got on the plane."
Desventajas: "We checked in, got misinformed about location by information desk, went to lounge which was great but about 5 minutes before boarding were paged. We then had to go back downstairs & instead of a domestic flight they suddenly changed us to international. Then we had to go through immigration, worried we'd miss flight."
Ventajas: "They got me on another flight within 15 min. We were met at the arrival gatewith a list of our names, and we all ran to meet the connecting flight including the rep from bangkok airways. Without their help we would have never made our connection."
Ventajas: "Turkish air and Bangkok airlines don't like to give boarding passes for each other. So both times we had to go to the transfer desk. This is OK as long as there's time between flights. Bangkok airport is VERY long and the desks are at opposite ends of the airport. The folks at both desks were very helpful though."
Desventajas: "We had two flights with Bangkok airways. Both were delayed."
Ventajas: "The crew was very friendly."
Desventajas: "The bus to and from the plane was a nuisance and the food was horrible. the seats were hard and the tray table was dirty. I spent a lot for our tickets going around Thailand and definitely Bangkok Airways did not impress us. Thai Airways wasn't much better."
Ventajas: "Amazingly good food. Very comfortable seats."
Ventajas: "For a discount airline, they had their own lounge and still provide food for a flight that is about 1 hour from CNX to BKK. Things went well."
Desventajas: "There really was nothing. There was no entertainment per se. Something showed on the monitors but no headphones are provided."
Ventajas: "Fantastic lounge Good and quick flight"
Desventajas: "Food wasn't great"
Ventajas: "Crew Lounge Comfort Service"
Desventajas: "2nd flight on Bangkok airways in 2 weeks and both were delayed. The lounge makes it bearable."
Ventajas: "The flight was delayed about 20 minutes. They were very good about keeping us updated. The service was wonderful on board there was no entertainment available on board. The meal was very good."
Ventajas: "Outstanding staff! Bonus: had a 1 hour 15 minute flight and it included a very unexpectedly good meal at no extra charge!"
Ventajas: "The staff was incredibly nice! I especially enjoyed the waiting area lounge - the snacks and treats were delicious! Nicely done Bangkok Airways!"
Desventajas: "Why was it late ? Almost no people"
Ventajas: "Everything! Crew, food, seats, etc. For economy it felt prettycomfy"
Desventajas: "Very crowded"
Ventajas: "I love that Bangkok Airways provides a lounge with snacks and beverages for all passengers. The sweet cake and coffee in Chiang Mai was excellent, and who doesn't like some pre-flight popcorn?"
Desventajas: "I didn't realize there were on-flight meals or I would have ordered a vegetarian meal. Not a big deal because they are short flights."
Ventajas: "Service onboard food"
Ventajas: "Friendly welcoming staff spacious aircraft compared to other airlines; short flight and food served anyhow"
Ventajas: "Free lounge is great"
Ventajas: "The flight was on time and efficient"
Desventajas: "The place was old and very dirty. There was no drink service."
Ventajas: "Muy puntual. Check in rápido. Comida - de pago- correcta. Asiento en salida de emergencia - extra precio-- amplio"
Desventajas: "Que no se retrasarán los vuelos"
Desventajas: "Cuando llegamos al Check no teníamos todos lugares separados...cómo viajamos con nuestros hijos menores de edad tuvimos q negociar que no nos cobrarán para sentir juntos....."
Ventajas: "This flight was on time"
Ventajas: "Salida a tiempo"
Desventajas: "Ofrecer aunque sea algo de beber"
Ventajas: "Es bonito el color rojo"
Desventajas: "Caro e impuntual."
Ventajas: "Check in was fast"
Desventajas: "The plane was suppose to leave at 9:45 and at that time we started getting into the plane, the sits are to close together, they don’t even offer water I think the least they could offer is water, we arrived 12 pm and the currency exchange stores and bus terminal shuttle were closed and I had to pay more with us dólars and too much. 800 bahts to get to my hostal"
Desventajas: "30 minutos tarde"
Ventajas: "Todo rápido y buen servicio"
Ventajas: "Llegamos muy rápido,15 minutos antes de la hora estipulada."
Ventajas: "La atencio delivers personal, la distance entre asientos, la peocupacion port Los pasajeros"
Desventajas: "Question no se purse pager Los consumes con tsrjeta de credito"
Desventajas: "Muy poco espacio entre asientos, a pesar de que pague por mejores asientos en el aeropuerto, igualmente malos."
Ventajas: "Vuelo de bajo coste correcto no se puede pedir más"
Desventajas: "Nada a destacar"
Desventajas: "30 minutos tarde"
Desventajas: "El avión huele horrible, además del olor de la comida"
Desventajas: "No me despertaron para darme la comida"
Ventajas: "El servicio es normal cómodos los asientosm"
Desventajas: "Salí tarde y no daban explicaciones"
Ventajas: "Salimos y llegamos En hora y el personal muy amable"
Desventajas: "El entretenimiento podria mejorar teniendo mas películas dobladas al español."
Ventajas: "Great service. Beautiful flight attendants."
Desventajas: "Seats were a bit uncomfortable Disorganized check in and boarding"
Ventajas: "El vuelo salió en tiempo y forma"
Desventajas: "Charged me nearly the cost of the flight ticket to check a baggage even though I had already purchased bag check via kayak. Not happy at all. Fellow travelers paid substantially less not to mention the amount of empty seats / overhead space I could have used for my bag. Completely ridiculous."
Desventajas: "There was only one lady checking passports for the connecting Airasia flights...so approximately 50 in line and only one lady helping all of us. When we arrived to Krabi, our checked bags were at a different terminal so we had to go to the other side of the airport to get our bags that were sent from siem reap. Waste of 40 minutes!"
Ventajas: "Several budget airlines make up their profits by fees. Didn't know this was such an airline going in. If you know going in you will be in a seat that doesn't allow enough leg room for your feet to sit flat on floor and a drink of water has a cost associated you may not be disappointed."
Desventajas: "Everything the worst experience I ever had and will not be flying with AirAsia again"
Ventajas: "The initial cost"
Desventajas: "First, there is no entertainment system at all. Second, even though airlines like Qantas have shown that there is no reason to turn electronic devices off before, during and after flights, AirAsia won't even allow you to have your device in flight mode. So backward! Also, you'll find that their website is not easy to deal with and they will nickel-and-dime you for everything."
Desventajas: "The space from the man next to me, the pilot who flew horrible. The food that was offerd only for money. Everything."
Desventajas: "small seats & rude staff. Didn't realize it was a budget carrier, even after reading fine print couldn't find the catch. Was charged two bag fees for same flight, bag transfer fee for connecting flight, & international transfer fee."
Desventajas: "I booked a flight on Air Asia from Chang Mai to Krabi during a vacation in Thailand. Luckily it was only a two hour flight because the seats are absolutely tiny. I am 6'4" and am used to having pretty much zero legroom on flights, but this was another level. I had an aisle seat and had to sit with my legs completely spread open into the aisle for the two hour flight. Don't book this airline if you are over 6ft tall and plan on flying standard economy."
Ventajas: "No entertainment available on my flight. Only magazines."
Ventajas: "Cheap travel on a no frills airline."
Desventajas: "Didn't realize I had to buy baggage allowance 4 hours before departure. Significantly more expensive at the airport, but the check-in staff worked with us so it was only $50USD (instead of the $250USD it could have been). Do your research on the baggage policy before traveling to avoid a hassle."
Ventajas: "We took off and landed on time."
Desventajas: "There were hundreds of mosquitos on the plane and they decided to spray bug spray after they closed the doors right before take off!! Hands down one of the most disgusting experiences of my life. They also ripped us off with our checked luggage. Not pleased."
Ventajas: "It felt like the cabin was not pressurized correctly. My ears were plugged for hours after the flight and I had a bad headache. Our travel companions also thought the cabin pressure was not right."
Ventajas: "Seats were okay."
Desventajas: "The boarding is chaotic and not organized. People cut I front and the airline didn't do anything to keep order. The flight does not even serve you water on international flights! They tried to charge me $1.50 U.S. for a cup of hot water to keep my hands warm. It was freezing. Poor experience overall."
Ventajas: "The price was the only thing I liked about this airline"
Desventajas: "They charged us 900 baht per checked bag because we didn't check the bag in hours before the flight. It is my least favourite budget airline."
Desventajas: "Had to pay hundred dollars for my bags and they charged me 80 baht for A bottle of water you need to tell people that got to pay for bags"
Ventajas: "The crew was smiley and nice. Boarding went smoothly. Purchased meal was decent and not terribly pricey. Takeoff and landing was very smooth."
Desventajas: "Boarding started 10-15 minutes late without any apology or announcements prior. Seats were very close together from row to row. Zero leg room. The seat itself was very uncomfortable and barely reclined. I'm also not very tall (5'8) so I can only imagine for taller people. The was no inflight entertainment or wifi whatsoever."
Ventajas: "Landed safely."
Desventajas: "Flight was delayed multiple hours without notice. A one hour flight became an 8 hour journey. Seats were small and uncomfortable. I was sitting next to a host of characters that were all concerned they would miss their connecting flight. No tv or entertainment on seat."
Ventajas: "Charged for water."
Desventajas: "They charged for water"
Desventajas: "The check in people are out there to collect money from people by lying and scaring us that our hand bag won't fit in their compartment. The hand bag that fits in every single airlines that we have been on... Wont fit in air Asia. So basically they made me pay extra fees and then let me take the bag. It was such a disappointment on our vacation. Never air Asia again."
Desventajas: "I bougt very expensive ticket and I had to pay 2500 THB for my luggage!!!!!/it was 20 kg luggage!!/"
Ventajas: "Recibes exactamente lo que pagas. Los asientos no son incomodos, el abordaje es como en cualquier otro avion de bajo costo. Justo lo que esperaba, fue un buen vuelo."
Ventajas: "Timely flight, clean plane"
Desventajas: "Charge for 8 kg excess baggage was nearly $200 US !! I will never fly them again and will not allow my employees to fly them. Ridiculous fees for any food or beverage as well. Shameful behavior for any business"
Desventajas: "Didn't realize AAsia was a budget carrier until I experienced and asked questions. Terribly long lines and no organization at the CNX check in. Requested a wheelchair for my father but never recieved one and no explanation. We are Thai so language was definitely not a barrier. NEVER AGAIN!!"
Ventajas: "Worst airline I've ever traveled on, their baggage fees are excessive their flight was a disaster it was delayed they didn't give us any information checking in was horrendous they were very disorganized. Their seats are tiny I am 5 feet 6 inches and I barely fit comfortably. Honestly I will definitely avoid AirAsia in the future I I traveled on many other airlines and found this to be the worst."
Desventajas: "There was a suprise baggage fee to check in bags, 50 bucks extra that I had to pay. There was no mention of this on the website when I signed up to buy tickets. Absolutely ridiculous."
Ventajas: "They offered nothing to drink during the flight and we were packed in really tight. Charges for checked baggage is also very high, much more than other airline averages."
Ventajas: "Normal,vuelo tranquilo"
Desventajas: "Retraso de 1 hora y el inglés de la gente de AirAsia no da para una explicación coherente y completa."
Desventajas: "nowhere did I read that you had to pay for baggage. what I thought was a value price ended up costing much more than a full service airline."
Ventajas: "The flight itself was not bad."
Desventajas: "Did not notice that the flight did not come with a checked bag. We had 7 adults plus a infant. The flight itself was reasonably priced compared to others when we went to check the baggage they said we had to pay separate which was news to me and ultamitly my fault for not catching that as I was booking it. In Thailand my wife who is Thai tried to figure out the situation and the person at the check in desk was very rude. We are used to having a checked bag for an infant but half the size of a adult ticket so our infant bag. So we had 10kg bag for my daughter then the rest of our luggage at the 15kg weight. We ended up having to pay for 900baht per checked bag up to as many adult tickets. But they counted our first bag as a adult ticket so at the end we had one extra 15kg bag at which they charged us excess baggage fee of 400baht per kg... They would not let us switch the order of the bags so the smaller of the bags would fall in that category. So our baggage price was much more expensive then the initial flight itself. It would not have been that bad but the guy that we had to deal with was very rude on top of all that sudden news. If the customer service was better and more polite it would have been much better to deal with."