Bavarian Inn

Mostly Awful though at least it wasn't Dirty

Rooms was clean

Arrived late for check-in and despite notifying the desk that we would be there at that time they were genuinely surprised to have us walk in at 8:30pm. To make matters worse, because we booked through a third party site via kayak, they had no record of our booking. We were told that those bookings come through their email and the manager checks the email but the manager is away. The two front desk employees both stated they were capable of checking the email but yet no one does so while the manager is away? While one of them started to search through what she said out loud was "hundreds of emails" to find the reservation, the other started checking us in. Asking if we were possibly at the wrong hotel and questioning why we were so late (we drove from 4+ hours away and sat in multiple traffic delays) before slowly entering the info into the computer. When we asked her if the restaurant was still open she said no. When we asked her if there were other places we could go to eat, even if it meant driving a bit, we would, as it was our anniversary--she responded by suggesting that we order dominos, "they have good pasta bowls." For our anniversary? I mean, I get that we were late and in a small town things will be closed, but, that seems like a last resort option. Finally, the person checking the emails finds our reservation (and the request to have chocolate covered strawberries added to our room) and says there won't be any strawberries in our room (no surprise there). There was no attempt to rectify the situation and the fact that it took over 20 minutes to check us in because no one checks the email, or that they were notified of our late arrival and still didn't have the room request ready, or that they were aware we were patronizing their hotel for a special occasion and they only served to make the day spent in traffic even more annoying by offering a room upgrade, refund, dining certificate...or even apologizing for any of the above! They were oblivious and had I paid for a one star hotel, none of this would have mattered but at over $250/night in the middle of no where, this place functioned horrifically. Add to that terrible food for room service breakfast and a broken jacuzzi bath and the experience was overall awful. Would not stay there again, and clearly, do not recommend it.