Maya del Carmen

The staff tried to help as much as possible and were very friendly. No comments below in this review are a negative reflection on the nice people who work at this hotel. Location is good. Sitting in the garden was lovely.

WiFi doesn’t work so if you are working remotely and rely on a connection, this isn’t the place for you. Had to turn on data on smartphone and tether for WiFi. Complicated check-in / payment procedure through different company, didn’t get a response to 3 messages sent. When funds taken for payment, hotel name on withdrawal is different than hotel Hotel Maya. The water gets turned off or stops running sometimes in the day, the power goes out, the toilet was broken and didn’t flush and we woke up to the air conditioner leaking all down the wall and over our luggage. Breakfast is served with a smile but is white bread toasted, coffee, orange drink and cornflakes. And we stayed 3 nights out of necessity, paid over $180 CAD which is a lot for Mexico so you’d expect the hotel to be at par with other places that price - we have stayed MANY places in Playa over the years - and this one was not worth the money. Very hard to communicate issues so we let it go.

We booked this Hotel mistaking it for one we stayed in 20 years ago. It was thoroughly uncomfortable the beds Were old & hard, luckily we had our own pillows as the Hotels were like the beds. The bathroom was a joke the sink was like one I had seen many years ago in Portugal & had a built in part for scrubbing clothes. The shower was also very old The electrics were very hit & miss some plugs & light switches worked some didn’t. One ceiling fan worked the other didn’t The Air con wasn’t to bad at least it worked. The Breakfast was a very meagre affair with cornflakes & white Toast both being I would imagine the cheapest option from the local supermarket ? We couldn’t wait to leave & went to the reception to check out. Asking for a taxi to be called the guy on reception just handed us the phone. I presume this meant do it yourself ? By this time things had been so bad after the telephone incident I couldn’t stop laughing. (Hysterically) I think this was a Hotel we won’t forget in a hurry.

Everything