Shoreham Hotel

Worst hotel experience in my LIFE!!!

Ventajas: It was centrally located and just blocks from Central Park...but those were the only two good things about it.

Desventajas: The hotel falsely advertised what its bathrooms looked like and how they were appointed. The bathroom nor the room itself was anything like the photograph. When I inquired about the discrepancy, the clerk said oh, it was an advertising mistake because those rooms are our penthouse rooms in the photos. While they knew we were two people in the room they consistently gave us towels for one (one wash cloth, one face towel, one bath towel). there was no patio as advertised. When we called to have ice (no ice machine) or anything else brought up, no one answered the phone at the front desk or house keeping. The windows did not work, the lights in the room did not all work. Horrible experience.

Ventajas: The staff we interacted with were professional and very friendly, and were the redeeming feature of this establishment.

Desventajas: The room appointments were odd (microfiber wall covering?), shoddy, in poor repair, and seemed unclean. I would not recommend this hotel to others.

Not Bad, But I Wouldn't Stay Here Again

Ventajas: The hotel is in a very good location, close to most tourist activities, Central Park and the subway. It's very quiet. We hardly even saw other guests. If you're not planning on spending much time at your hotel or in room, it's a good spot. The staff is very nice. A friend uses this hotel at least once a month and has always had good experiences.

Desventajas: For the entirety of our stay, one of the elevators was out of service and there were lengthy waits to use it. We were on the 8th floor, so that was troublesome. Our shower curtain had obvious black mold on it. There was a spot on the ceiling where a smoke detector had been, the cords just dangling. The room was very small and the bed uncomfortable at best. There's a $14.95 charge per day, per device for wifi in your room. The hair dryer provided hardly worked- the low setting not at all and the high setting was quite low. Our TV was very scratched at the bottom. I would not stay here again.

Two night stay at shoreham

Ventajas: The location was actually great. It's right in the middle of everything. Also the staff were pretty helpful and friendly. The bedding felt clean and fresh. The bathroom seemed clean.

Desventajas: I definitely did not like the size of the room. The advertising photos did no justice to how small the rooms actually were. The room consisted of a bathroom and room with a bed. A room of which had about a foot of space all the way around. The bathroom was almost half the hotel room honestly. Also the mattress was stiff, having us wake up sore the next morning. There was no microwave, no refrigerator, and no coffee maker. These are some of the standard items I see in every hotel we stay at, except Shoreham. I would have paid $90 to stay here. Not $150...

Ventajas: Loved the location of the hotel, and the complimentary coffee and snacks. The room size was adequate for our needs, as we were only in our room to sleep. There was minimal noise from outside, and we had enough space for our belongings. The safe in the room was an added plus.

Desventajas: The bed was very uncomfortable, and was almost as hard as the floor. Even in our exhausted state, we had trouble sleeping. Several of the staff, including the front desk and cafeteria staff, were brusque and tired of hearing questions or concerns. The other staff were friendly and partially compensated for this. In the end, it was a pleasant stay, but the friendliness of the staff could be improved.

Ventajas: Staff are helpful and friendly--excellent. Location is great and lots of restaurants and things to do nearby. Room was well-equipped with everything you need.

Desventajas: Bed was very uncomfortable and creaked every time I turned. Air conditioning was loud and disrupted sleep--finally had to turn it off. Only window looked out on an ugly stairwell-depressing, should consider plant box outside windows. Restaurant was under construction--so ate in a back room--but the food was good. Space was very tight.