No puedo encontrar nada positivo que decir después de esta experiencia.
Pre-pago y reservado no estaba disponible (SUITE KING). A su llegada, fue primero me dijeron para reservar de nuevo en otro hotel. Entonces un armario horrible de una habitación con un calentador roto. Sólo me reembolso parcial y estoy muy insatisfecho.
Wasn't Able to Stay There
Booked the Hotel online on a very busy evening in the city (hardly any rooms available). Was so thankful to find a room in a well rated hotel, as it was getting very late and I was getting concerned as a female in the city with no where to go. When I arrived I was told that there were no rooms available due to an inventory issue. The front desk person did help me look for another room, and after an hour of looking we were able to find another room in the city. However, it was twice as much as what I would have paid if they would have had the room I originally booked. When I asked if they would cover the difference in price, they told me there was nothing they could do since they refunded my money. They were also not willing to pay for my cab fair to the other hotel. It was a long night, and I was extremely disappointed in the guest services at this hotel.
Great location and staff!
- Friendly, helpful staff. - Convenient and tasty restaurant next door, Sarabeth's
- Inadequate window air-conditioning unit during hot, summer months - Absent air conditioning in the room hallways, and elevators
Si decides alojarte en Hotel Wales, te encontrarás en una fantástica zona de Nueva York (Upper East Side), apenas te separarán cinco minutos a pie de Museo Judío y Cooper Hewitt Design Museum (museo de diseño). Tendrás conexión a Internet de alta velocidad por cable (gratuita), centro de negocios y servicio de limusina o coche con chófer a tu disposición. Las instalaciones para eventos de este hotel incluyen zona para conferencias y salas de reuniones.
Basado en 1.262 opiniones
Bar y bebidas
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