Riviera Hotel South Beach, A South Beach Group Hotel

Gran discrepancia entre el personal

El personal antes de navidad eran extremadamente serviciales y muy complacientes

El personal después de Navidad fueron insignificantes, groseros, desagradables e inútiles.

No te alojes aquí!!!!!!!! No reserves aquí

Absolutamente nada! !!

Todo mal!! Imposible REGISTRARSE.. Literalmente.. NO REEMBOLSARON EL DINERO AUNQUE NO ME ALOJE ALLÍ. El PERSONAL Y LOS GERENTES NO FUERON SERVICIALES. Intentaron COBRARME DOS VECES... Nunca UTILIZARE ESTE HOTEL. TuvE que acortar el VIAJE POR TODOS LOS PROBLEMAS!! Aléjate

su gente y la atencion

que el servicio de la habitaciones no es bueno

la ubicación del hotel, el interés de la Manager de solucionar los problemas.

Es un hotel lúgubre, oscuro, casi tétrico, poco acorde con la luminosidad de Miami Beach. Paredes de color verde casi negro y techos marrones. Poca luz. Los pasillos tenebrosos. Parecen sacados de una pelicula de terror. Una pena.El servicio de habitaciones lamentable, la primera noche nos encontramos que no habían cambiado las sábanas del sofá cama y estaban sucias y con la cama sin hacer. El tercer día nos encontramos que no habían hecho la habitación, y nadie supo darnos respuesta. El quinto día y tras la intervención de la Manager nos encontramos a las 5 de la tarde que tampoco habían arreglado la habitación y tuvimos que volver a reclamar que la hicieran. Un desastre total y absoluto. El personal de habitaciones en muy poco profesional

hotel muy centrico , pero a la vez muy tranquilo con la playa muy cerca , servicio de hamacas gratuito .

el desayuno , muy justo

Go somewhere else

SOME of the staff were very kind. Almost kind enough to make up for the two people who had terrible attitudes when faced with an actual customer service situation prior to them. First impression is everything. The bed was actually quite comfortable.

The hotel signage is terrible for a place that makes that much money and is located on south beach. Why is that an issue here? There are multiple buildings with no parking anywhere around them and surrounded by a difficult two-lane road. The building that has the more obvious sign (shown in the picture) isn't even the building you check in at, or will likely stay. When I called trying to get assistance, the woman on the phone had a one inch fuse before I could hear her try to pass me off to somebody. She thought she was muffling the phone well enough but I could hear her telling the gentleman there how stupid I must be. They kept insisting there was a man outside, which there was nobody anywhere and she kept giving me terrible directions leading me in circles around there building as I tried to avoid letting the cars line up behind me. Finally, a gentleman I could only assume was the one she was speaking to came out and frankly spoke to me like I must be an idiot, pointing at the building aggressively yelling "Do you not see that black and white sign we are telling you about? Just use your eyes and look. This is the riviera!" in a tone that suggested I'm a child who has been crying in the back seat of his car for an hour. I didn't even feel up to letting him know they don't know left from right and he was pointing at the complete opposite of where they were guiding me on the phone. It then turned out my only option for parking was to pay $40 a night for valet. Only other option is a nearby garage for $35 a night. That is the ONLY parking option if you are driving; so budget for it. There is also a $20 hotel fee added as well. I thought the hotel fee was... Well, the rate. I had never been so frustrated by a hotel before actually even getting checked in. When expressing my discontent to the gentleman checking me in, he said he would give me a better room, which meant a room with more space and an obstacle course to the phone I needed to get to so I could ask why he though that I (checking in alone on a business trip) needed to trade the one king size bed I reserved for two smaller beds. They finally put me in the room I reserved and the bed was great besides my pillows smelling like wet towels. Let me tell you, the views of the destroyed and dilapidated buildings that just about every window comes with were great. They give you two iPod radios that have first generation plugs, so don't expect to listen to music on them. The tv had no hdmi plug to let you supplement their terrible basic cable package. Half the channels on their directory didn't work. But the fridge was stocked with overprice booze. I felt like I wasted my money and could have paid half as much for twice the experience almost anywhere else. Are there worse places? Obviously. But I would never recommend this hotel to anybody. If I was on vacation and not business, my trip would have been ruined by how short they fell of how decent they look online.

Nothing

No facilities in room - no tea, coffee Room - the size of shoe box Rudest staff in the world

Just Okay--nothing special

Close to the convention center Private balcony Contemporary room styling

Here's my list: -No ice machines...I had to go to the bar in my pajamas to get ice -Took over 30 minutes to check in -No one helped us with our bags even though they force you to pay $35 a day to value -Everyone seems to ignore you unless you directly speak to them -Air Conditioner was broken and they fixed the day we left...over 90 deg on SOBE! This left a wet, slippery film over the floor -Not very safe...anyone can walk into the side entrance of the hotel (there is no door whatsoever) and have access to the rooms -No room service even though there is a restaurant attached to the hotel -The beds were DEFINITELY not Tempurpedic as advertised; it is a cheap knockoff -I wouldn't stay here again unless I had to

I was injured at the hotel and the staff was rude and unhelpful. I was most surprised at the at the poor attitude of the assistant general manger. I would never stay at this hotel again.

Doormen were excellent. Close to the beach with free beach chairs.

Housekeeping is very poor because they do not understand a word of English. The wall is too thin. Could not sleep because of the TV noise next door. Reception may not be efficient; was charged different rates. Had to pay extra for the taxi because of the poor response when checking-out. No prior response to my mail sent asking as to how to get on the free shuttle-bus from the airport.